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Holly B.
Customer Reviews for Sonoma Valley Fruit Basket #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I want to thank Omar for his friendly attitude and support when we had a problem with the hitch that was due to my error.
Brett N.Great experience! Omar was very helpful.
Holly B.I've been using U-Haul, Ryder, & Penske trucks, but this particular location and cleanliness and is has made this my go to whenever I need to move anything, Omar is a delight to work with, and I appreciate his ease and professionalism.
elise G.Omar was very helpful and I will for sure use this out let again! Really a friendly place and I enjoyed doing business with all the people there. AllisonCsmeron. Thanks so much
allison C.Omar is the consulate customer service person. He makes everyone feel important and does it all with a tremendous smile and a happy attitude. I won't rent from anyone but him.
Mike I.Go here with confidence
Anthony G.Very easy and parking avail
emily K.The employees was nice & kind. Good spirit.
Khamsaeng L.Friendly, helpful customer service. Very great Uhaul rental location!
BENJAMIN B.I wrote a negative review that was not for this place. It was for, 3601 Santa Rosa Ave, Santa Rosa, CA 95407. 18474 Hwy 12, Sonoma had a truck available and friendly service. I would rent from them again.
RYAN G.Omar was a very honest employee. He honored the gas situation.
David C.Wonderful experience and the person manning the location is a hard worker with an amazing attitude. Probably my best customer service experience in years. Recommend highly.
Destarte G.Very helpful and informative people at the market. They made our experience great! Merci.
Marc P.Omar was very helpful.
Crisanta J.Nice New 6X12 trailer, the last one rented in America Cdnyon was barely road worthy.
ADRIAN O.No coment
ignacio V.Continue to use Daniel as your agency representative.
Alfred P.The Fruit basket location has been the best!!!! I've used this location several times, as you should already know. That's why I have returned to this location. The time before, however, in Fairfield on West Texas was a different story.
Petri T.This my second time at this location Daniel is amazing and a company asset to UHAUL!
MARTIN K.Very good and responsive service from Daniel
BRAD JOHN D.Had some trouble online but the guys in store took care of it and were amazing
Jacob M.Everything is online now easy to rent and return, they even have a after hours lockbox for keys.
Sean B.UHAUL app didn't provide code to access the key to vehicle. Owner/manager had to come and process checkout
Luke B.Great service, convenient location and truck was in excellent condition. Thank you Daniel and Fruit Basket No. 2 Uhaul!
Melinda C.Daniel was absolutely amazing, he was very helpful in this trying time of moving. Thank you so much Daniel :)
Paul W.Always available and always friendly and easy to Pick up and order.
Marko K.Awesome customer service! Thank you!
David M.Two days ahead I signed up for 7:30 AM 24/7 mobile phone based pick up. I made sure I selected that option. The confirmation email shows it. When I tried to pick it up I was given the message that it was scheduled for in person hand off and I needed to wait until 8:00 AM. The Uhaul representative showed up around 8:10. This ate into the time I had to do the thing I was going to do with the truck. I understand that two days isn't much, however it appears that maybe only one Uhaul rep works here. If this location has only one person managing it you may want to remove the 24/7 pick up option. Clearly the work load is too much. From now on I only trust that option at a full Uhaul facility and not a “neighborhood dealer. “
David W.Great Customer Service. Got in and out quickly.
Brent W.nothing. It was all good and Serene was professional, courteous and very helpful AND she remembered me from my last rental! Thank you. John Camajani
John C.I was charged $40 for blankets that they didn't have there. The vehicle I was given was in terrible condition, and took a quarter tank of gas just to go 35 mi. The transmission on that vehicle is terrible. It shifts at anywhere between 4500 RPMs and 3000 RPMs. Worse thing, the roof leaked and all of the most important fragile things on the shelf above the cab got soaked
Bruce W.Daniel was great. Knowledgeable , prompt and very helpful. I will be back Martin
MARTIN K.Very friendly and very good customer service. Would recommend to anyone needing uhaul in area.
Gloria P.Very inconvenient area - the Uhaul place is located behind a fruit stand, the Uhaul representative is in the fruit stand as well. Although the service was great, the location was terrible.
Ashley A.The truck was given to us with NO gas and the drivers side door was not able to be unlocked so we had to crawl through the passenger door. We got gas immediately, drove to our location to load and went to start the truck and the battery was dead. We had to call roadside assistance and wait for service. This delayed our trip by having to spend the night instead of leave right after loading. NOT HAPPY.
Suzie M.Daniel has been very helpful and knowledgeable . He even let us borrow his hitch since we don't have any. We definitely would be back to this location whenever we need to rent a moving vehicle
Gerald G.The RATES were quoted incorrectly by the manager at the Uhaul. He told me 99 cents/mile but it went up to 1,19 but he did not tell me!
Jennifer N.The gentleman that assisted me was very polite and had a sense of urgency for both the pick up and the drop off.
Tracy C.Better customer service Explain charges before and have better attitude when questions are asked .
Doris L.Omar was lovely and his team is great! Great service!
DARLENE R.The customer service service representative at this location was amazing.
Mark F.Extremely recommend
JUVENAL A.A little confusing as employees didn't know anything about the uhal drop off but it was fine for just the drop off.
Isabelle M.Only issue was fixed side mirrors was poor and apparently an item that was not checked, Requires tools to change, Ended up with very
Robert M.Address that works for property location- I had a hard time finding this location. The guy in charge was very helpful and assisted me in finding the location- I'd still be driving around if he had not returned my calls immediately...he was great.
verne S.Tony was helpful everything was fast. I returned earlier than reserved guy was real cool. Thanks
Fernando B.Just a all around good experience
bart H.My experience was fantastic, from showing me everything I needed to do and versed me in safety pulling the trailer. The process was so easy and pick location ideal. I used to drive way out of my way to pick up equipment, now I would never go anywhere else. Omar was instrumental in making the rental a breeze! Clean and ready with extra blankets or ties. Thank you very much!!
elise G.A great experience. Sorry I did not park the trailer exactly how I picked it up, my fault
Shawn T.Service representative was friendly, thorough and demonstrated exceptional customer service skills.
David K.Omar was extremely helpful and made the process very simple and fast. Helped me calculate the which size van I would need. There were no glitches, everything very easy. Appreciate Omar and having a U Haul site 5 minutes from my home. No negatives at all, just a very positive experience.
Elaina M.Omar was awesome! Van was great, thank you
Christopher G.Everything. Was great
Kellie T.I had reserved to pick up my trailer at my closet location, the day before they call me and switch locations 40 minutes each way to drive to this new location. This is a grocery store it was hard to figure out that it was a uhaul in the back parking lot. Would not recommend uhaul without a discount for having to go out of my way in short notice.
Scott S.There was a single woman trying to run a retail fruit and veggie store, rent out a uhaul truck while people waited to pay for purchases and also accept my trailer return. She did it all with a smile, but she needs help!
Joy S.They are always reliable and helpful!
Leah J.Very professional, Wish more company's would follow U Haul.. Thanks Mike
Mike P.Efficient and very courteous service. Thank you!
Daniel S.This location did not have the keys ready and I had to wait two hours for the keys to arrive. They did give me 25 dollars to the shop as consolation but it still wasn't worth my time.
Max B.