Customer Reviews for Sonoma Valley Fruit Basket #2
(U-Haul Neighborhood Dealer)

174 évaluations

18474 Hwy 12   Sonoma, CA 95476

(707) 343-9778

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm

Services dans cet établissement :

Pour nous contacter

(707) 343-9778

18474 Hwy 12
Sonoma, CA 95476

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–6 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

sonia V. 
Évaluation :
2

I previously gave this site and this service a 1 star review. I moved it up by only one star but I am hopeful that they can improve. The area manager made me whole by correcting the billing records but the fundamentals at the rental site need to be fixed. I commend the company for doing what was the basic right thing to do by me. I had some small anguish and pain to make it right myself so I will be unwilling to be a guinea pig at this location and try again. I used a site in Napa for another rental and so far, so good. That one earns a better rating.

Glendon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYDW JR D. 
Évaluation :
2

The oil was empty. Owner was not there so I had to call 800 number and they were really good about walking me through it. I would recommend using the eighth Street location in Sonoma.

Hollis C. 
Évaluation :
3

The staff at the location were not friendly or helpful.

MARIA S. 
Évaluation :
2

Not allowing online pickup after 60min in a location with no support is terrible policy. I wasted an hour on a busy day just trying to access the truck.

Jeremy M. 
Évaluation :
1

I spent over an hour using the app to get the truck and almost the same amount of time returning the truck.The app can not replace a human representative. It was horrible! I must have called customer support 4 or 5 times. They were the only good thing about my experience. The app is a nightmare!

Nancy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor G. 
Évaluation :
5

Renting from Omar is always really easy

Evelyn G. 
Évaluation :
5

3 times rented a 6x12 in the last 6 weeks. Service was always friendly, professional and easy!

Kim R. 
Évaluation :
5

Absolutely wonderful experience. Omar was quick to respond, helped me through the process, was incredibly friendly and competent at their job. I'd drive an extra 20 miles just to rent with him again as opposed to sub-par service in Santa Rosa.

Joe C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIK K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Omar was great!

Dillon P. 
Évaluation :
5

Omar was great!

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA F. 
Évaluation :
1

There wasn't a uhaul representative at this location. I had to show up for my reservation and the marker employees made me call a number scribbled on a piece of paper. I reached the guy Omar and he said he would be down in 7 minutes. He calls me 7 minutes later to tell me he's 4 minutes away. 20 minutes later he arrived. There was no value for my time and I drove 30 mins to get to this location just to wait 30 minutes in the parking lot.

Jarred P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seith R. 
Évaluation :
5

Great customer service, helpful team, will rent from here again.

Oscar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derec B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

I want to thank Omar for his friendly attitude and support when we had a problem with the hitch that was due to my error.

Brett N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loriana Z. 
Évaluation :
5

Great experience! Omar was very helpful.

Holly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn B. 
Évaluation :
5

I've been using U-Haul, Ryder, & Penske trucks, but this particular location and cleanliness and is has made this my go to whenever I need to move anything, Omar is a delight to work with, and I appreciate his ease and professionalism.

elise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L. 
Évaluation :
4

Omar was very helpful and I will for sure use this out let again! Really a friendly place and I enjoyed doing business with all the people there. AllisonCsmeron. Thanks so much

allison C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Omar is the consulate customer service person. He makes everyone feel important and does it all with a tremendous smile and a happy attitude. I won't rent from anyone but him.

Mike I. 
Évaluation :
5

Go here with confidence

Anthony G. 
Évaluation :
5

Very easy and parking avail

emily K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn V. 
Évaluation :
5

The employees was nice & kind. Good spirit.

Khamsaeng L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda J. 
Évaluation :
5

Friendly, helpful customer service. Very great Uhaul rental location!

BENJAMIN B. 
Évaluation :
4

I wrote a negative review that was not for this place. It was for, 3601 Santa Rosa Ave, Santa Rosa, CA 95407. 18474 Hwy 12, Sonoma had a truck available and friendly service. I would rent from them again.

RYAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn G. 
Évaluation :
4

Omar was a very honest employee. He honored the gas situation.

David C. 
Évaluation :
5

Wonderful experience and the person manning the location is a hard worker with an amazing attitude. Probably my best customer service experience in years. Recommend highly.

Destarte G. 
Évaluation :
5

Very helpful and informative people at the market. They made our experience great! Merci.

Marc P. 
Évaluation :
5

Omar was very helpful.

Crisanta J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIM A. 
Évaluation :
4

Nice New 6X12 trailer, the last one rented in America Cdnyon was barely road worthy.

ADRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul H. 
Évaluation :
5

No coment

ignacio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal H. 
Évaluation :
5

Continue to use Daniel as your agency representative.

Alfred P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie S. 
Évaluation :
5

The Fruit basket location has been the best!!!! I've used this location several times, as you should already know. That's why I have returned to this location. The time before, however, in Fairfield on West Texas was a different story.

Petri T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

This my second time at this location Daniel is amazing and a company asset to UHAUL!

MARTIN K. 
Évaluation :
4

Very good and responsive service from Daniel

BRAD JOHN D. 
Évaluation :
5

Had some trouble online but the guys in store took care of it and were amazing

Jacob M. 
Évaluation :
5

Everything is online now easy to rent and return, they even have a after hours lockbox for keys.

Sean B. 
Évaluation :
3

UHAUL app didn't provide code to access the key to vehicle. Owner/manager had to come and process checkout

Luke B. 
Évaluation :
5

Great service, convenient location and truck was in excellent condition. Thank you Daniel and Fruit Basket No. 2 Uhaul!

Melinda C. 
Évaluation :
3

Daniel was absolutely amazing, he was very helpful in this trying time of moving. Thank you so much Daniel :)

Paul W. 
Évaluation :
5

Always available and always friendly and easy to Pick up and order.

Marko K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE C. 
Évaluation :
5

Awesome customer service! Thank you!

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
2

Two days ahead I signed up for 7:30 AM 24/7 mobile phone based pick up. I made sure I selected that option. The confirmation email shows it. When I tried to pick it up I was given the message that it was scheduled for in person hand off and I needed to wait until 8:00 AM. The Uhaul representative showed up around 8:10. This ate into the time I had to do the thing I was going to do with the truck. I understand that two days isn't much, however it appears that maybe only one Uhaul rep works here. If this location has only one person managing it you may want to remove the 24/7 pick up option. Clearly the work load is too much. From now on I only trust that option at a full Uhaul facility and not a “neighborhood dealer. “

David W. 
Évaluation :
5

Great Customer Service. Got in and out quickly.

Brent W. 
Évaluation :
5

nothing. It was all good and Serene was professional, courteous and very helpful AND she remembered me from my last rental! Thank you. John Camajani

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina M. 
Évaluation :
5

I was charged $40 for blankets that they didn't have there. The vehicle I was given was in terrible condition, and took a quarter tank of gas just to go 35 mi. The transmission on that vehicle is terrible. It shifts at anywhere between 4500 RPMs and 3000 RPMs. Worse thing, the roof leaked and all of the most important fragile things on the shelf above the cab got soaked

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Daniel was great. Knowledgeable , prompt and very helpful. I will be back Martin

MARTIN K. 
Évaluation :
5

Very friendly and very good customer service. Would recommend to anyone needing uhaul in area.

Gloria P. 
Évaluation :
3

Very inconvenient area - the Uhaul place is located behind a fruit stand, the Uhaul representative is in the fruit stand as well. Although the service was great, the location was terrible.

Ashley A. 
Évaluation :
3

The truck was given to us with NO gas and the drivers side door was not able to be unlocked so we had to crawl through the passenger door. We got gas immediately, drove to our location to load and went to start the truck and the battery was dead. We had to call roadside assistance and wait for service. This delayed our trip by having to spend the night instead of leave right after loading. NOT HAPPY.

Suzie M. 
Évaluation :
5

Daniel has been very helpful and knowledgeable . He even let us borrow his hitch since we don't have any. We definitely would be back to this location whenever we need to rent a moving vehicle

Gerald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicklas M. 
Évaluation :
1

The RATES were quoted incorrectly by the manager at the Uhaul. He told me 99 cents/mile but it went up to 1,19 but he did not tell me!

Jennifer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberto C. 
Évaluation :
5

The gentleman that assisted me was very polite and had a sense of urgency for both the pick up and the drop off.

Tracy C. 
Évaluation :
2

Better customer service Explain charges before and have better attitude when questions are asked .

Doris L. 
Évaluation :
5

Omar was lovely and his team is great! Great service!

DARLENE R. 
Évaluation :
4

The customer service service representative at this location was amazing.

Mark F. 
Évaluation :
5

Extremely recommend

JUVENAL A. 
Évaluation :
3

A little confusing as employees didn't know anything about the uhal drop off but it was fine for just the drop off.

Isabelle M. 
Évaluation :
5

Only issue was fixed side mirrors was poor and apparently an item that was not checked, Requires tools to change, Ended up with very

Robert M. 
Évaluation :
4

Address that works for property location- I had a hard time finding this location. The guy in charge was very helpful and assisted me in finding the location- I'd still be driving around if he had not returned my calls immediately...he was great.

verne S. 
Évaluation :
5

Tony was helpful everything was fast. I returned earlier than reserved guy was real cool. Thanks

Fernando B. 
Évaluation :
5

Just a all around good experience

bart H. 
Évaluation :
5

My experience was fantastic, from showing me everything I needed to do and versed me in safety pulling the trailer. The process was so easy and pick location ideal. I used to drive way out of my way to pick up equipment, now I would never go anywhere else. Omar was instrumental in making the rental a breeze! Clean and ready with extra blankets or ties. Thank you very much!!

elise G. 
Évaluation :
5

A great experience. Sorry I did not park the trailer exactly how I picked it up, my fault

Shawn T. 
Non les évaluations ont été soumises pour cet établissement.

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