Efficient and very courteous service. Thank you!
Daniel S.
Customer Reviews for Sonoma Valley Fruit Basket #2
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location did not have the keys ready and I had to wait two hours for the keys to arrive. They did give me 25 dollars to the shop as consolation but it still wasn't worth my time.
Max B.Amazing service above and beyond even on a Thanksgiving holiday! I am very grateful for you! Thank you so much!!! Happy Holidays!
Lydie B.Very professional and courteous
EUGENIO A.Be understanding and take the customer in consideration before making them pay for the mistakes you made. We had to drive 45 minutes each way to a different pickup location without any notice beforehand. Utterly unacceptable - an email has been sent to your company so please review.
Betty F.I was overcharged and the manager won't make it right.
JACQUELINE K.I requested a 10 foot truck that was showing available and was unavailable, the representatives changed me to a 15 foot truck which they later told me it was unavailable, the only available vehicle was a cargo van. When I picked up the van the fuel tank is almost empty and the back cargo space was dirty.
Thomas T.I booked an appliance dolley. It was not avail. unless I drove to another site.
Karen P.The truck was DISGUSTING inside. Cigarette butts laying in the cab, sticking filthy floors. We were told it was $29 for one day and the first 30 miles are free. “Even though you're late I'm not gonna charge you for the extra day.†. He starts clicking keys and informs me we owe him $169 total. He says he does have to charge us after all for the extra day (keep in mind we had the truck from10-200 on the same day. He says it's $1,39 for EVERY mile. This is on me for not getting it all in writing. But what a horrible experience.
Marla P.The service was quick and easy. Tony and everyone working made my experience so much better. Definitely would come again in future for their service.
NIMA S.Tony was great!
LESLIE H.Disinfect the Cab & Touch Points in Vehicle Lysol works
MARIO C.Omar and brother were wonderful, thank you for your assistance and ease. Glad it worked out.
DEBORAH K.Easy access. Very helpful and friendly.
JOHN P.the cargo vans need to be upgraded. no key alarm, lacking integrated cameras and poor visibility
MARIANGELA S.Omar was such a pleasant person who went far out of his way to hook up my electric connection. Thank you for your kindness Omar! You are the best!!! Equipment did the job well.
Susan K.This entire experience was a nightmare. I was told the day prior that truck pick up would not be in Novato (15 min from my house) but rather Sonoma (50 minutes from my house). When I arrived there at pick up time there was NO TRUCK. I had to go to 2nd Sonoma location to get truck. I should not be paying ANYTHING for this rental. I will not be using UHaul ever again.
GRANT W.Omar, the person who helped me at the site, was great. Very nice, very helpful.
Julie M.Excellent service à la clientèle
PHILIP B.I was so impressed with how friendly, helpful and efficient they were!!
Glendi H.Convenient location and friendly staff/
rick L.Appreciate the associate who helped me with my move. He was friendly and attentive as well as being good multi-tasking and assisting multiple customers at once. Merci!
JAYNE H.It was very easy and fast - as we needed it last minute. Merci
PATRICIA O.I have recommended this uhaul because they really know how to take care of customers
Evelyn G.Great customer service!!
DAVID M.Very nice owner
TY D.Everything was quick and easy!
RODRIGO R.Omar was great, very easy to communicate with!
john E.Find a more convenient location
LYNDA ANN T.Wonderful customer service!
Leesa M.A huge constant rattle from the roof or cabin of the truck Extremely irritating driving this truck for 3 hrs Should be repaired
Deyna A.Fruit Basket #2 on Sonoma Hwy Excellent customer service. Friendly and efficient Nothing to improve
MARGARET H.Right near the house and kind people running the operation.
Mike I.I had a very positive experience at this location. The lady and gent who helped me were very polite, helpful, nice and efficient. Being a new cool little store that had an item I purchased while there was a plus.
Cristian D.Very flexible & nice staff!
Philip U.