Customer Reviews for Sonymax Used Car Sales
(U-Haul Neighborhood Dealer)

Évaluation :

1

can't get a hold of them, they can't get the billing right. I do not recommend this place at all horrible customer service. over charging, charging me for gas that I put in, charging me more for safe move told me 15 dollar now its 90 dollars 411 dollars for 3 1/2 hours of use never again

Évaluation :

3

This is not the best location for a 24hr drop off. It was dark and the parking area was small and filled with cars. There was a lot of debris on the ground. Due to the location and how dark it was, I felt very vulnerable as it could be easy for someone to sneak up on you.

Évaluation :

5

Not Sure

Évaluation :

1

No space to park, should not be a return location for a uhaul truck unless they are going to provide parking space for it.

Évaluation :

4

Wilison was very helpful

Évaluation :

1

Not lie to customers or be rude to customers

Évaluation :

3

Picking up from this location rather than an actual UHAUL location was so much of an inconvenience. There was no dolly as I requested. When we returned to attach the trailer, we had to wait about 45 minutes before the property owner returned. Which caused a delay in travel. Moving forward I would interact with UHAUL directly.

Évaluation :

3

Operator was extremely helpful and accommodating. My displeasure, disapproval and overall disappointment lies with the uhaul rental reservation process. I reserved my equipment several days in advance and paid in full ahead of time. My reservation was then moved three times to ultimately land at a location with only partial equipment. In addition, the mobile pickup was completely irrelevant because I ended up on the phone submitting my personal and payment information to him over the phone. I received no credits or discounts or reparations for their shortcomings. Again, the operator at my eventual pickup location was fantastic. My issues lie with my overall uhaul experience.

Évaluation :

1

Uhaul here where I dropped it off accused me of not returning it, called everyday, but when I showed them pictures of the equipment being returned...crickets...I was left in limbo and got a receipt for the return about a month later.. no answers to my calls once i got to the main pertain, sent emails with n pictures, still got the whole.. when are you dropping it off..I won't be using uhaul again anytime soon... that's for sure.

Évaluation :

1

Everything. Not reliable wasn’t at the shop when I went to pick up uhaul

Évaluation :

1

I did not appreciate that I went to the Highway five U-Haul and the night before I receive a message that I need to go to Highway 78 to pick up the U-Haul. I am mediately called that night and then when I saw the condition of the place I went to my heart sunk I called again. To make a long story short… I ended up pulling over and staying at a hotel for the evening because the dashboard lights did not work. Therefore, I could not read the gas gauge nor my speed which would've made it illegal for me to be driving on the highway.

Évaluation :

3

There was no where to park this big O U-Haul and a car dolly that the guy next-door told us we couldn’t park in his driveway it was a small old rinky-dink building with a bunch of junk cars and we had to park so close Emma tween other cars that we barely fit

Évaluation :

5

Again Mr. Wilson was excellent! Make sure you go see him.

Évaluation :

5

Is okay .

Évaluation :

5

Sonymax Used Cars Sales, was very helpful and resourceful.

Évaluation :

1

Please require all pickups happen at established locations - not a used care lot run by questionable people working on cars. I think the location was a chop shop and I felt unsafe. The person had no idea what he was doing - took 35 minutes just to get through the paperwork. The office was a hole in the wall with broken chairs, desks, and used grease car parts all around. I can't believe that Uhaul would approve such a place - same on you. On top of that, this wasn't even our original location and we were transferred to a location 16 miles away. I still managed to be there at the 9am time, however, no one was there. I had to wait 45 minutes before someone showed up ever with constantly calling. Thanks a lot uhaul, I had to pay extra to the movers we had hired because of your lateness.

Évaluation :

1

They had changed the address from the 600's to the 1200's in that area. No one knew where it was. It took us a long time to find it. It was early evening the next rental day. Didn't have the truck but for 24 hrs. No one was there to help or answer the phone to give us directions. It was a car lot the gps sent us to a seed and feed store. We finally found it and I was Leary about leaving the truck. It just looked sketchy to me. Very frustrating.

Évaluation :

1

I WILL NEVE PARTICIPATE IN THE U-HAUL 24/7 TRUCK SHARE PROGRAM AGAIN. I AM HIGHLY DISAPPOINTED!! THIS IS THE REVIEW I LEFT FOR THIS BUSINESS ON GOOGLE MAPS: DO NOT RETURN YOUR U-HAUL HERE! If you participate in the U-Haul 24/7 truck share program, do NOT return your U-Haul here. I dropped off my U-Haul in the allotted time however the owner went on vacation for 8 days and didn't report my U-Haul being brought back until 8-days later so U-Haul charged for $424 extra dollars for something I only used for 6 hours. Just be careful here, if the owner does not see the importance of posting a sign on the door and/or abiding by the U-Haul contract details of letting U-Haul know when the trucks are dropped off on time, I can assure you he/she does not care about their patrons at their location. :( He/she should not be able to participate in this 24/7 U-Haul truck share program again. ALSO - I've now had to call two times for this refund to be process for my account. The first time, the woman said she did it, however she did not and now I'm having to call again to get it taken care of. After speaking with an employee, I asked to speak to a manager and I've now been waiting for 20 minutes for them to answer the call. It's Saturday at 10:54AM, the day after Black Friday, I doubt there's a 20 minute wait to speak to a manager.

Évaluation :

3

The location is not my issues. The online and customer service of the company is my issues. I was on hold for 30+ min..... AWFUL

Évaluation :

3

Another very dirty disorganized used car dealership but it was cleaner than the place we picked it up from. We did not receive the promised email confirming the return. Thank goodness there was a person there because we were not sure how Uhaul would know we returned their truck on time.