Have a check list included with the contract paperwork with a comment section to report any issues encountered during the rental.
Brian J
Customer Reviews for Soucy Auto Repair & Auto Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Dan was kind and helpful as always. Thank you for helping make our moving experience a positive one!
TRACI STop shelf business excellent service
Robert EUse them on a regular basis. Sim to please.
Brian JHad a issue with the mobile drop off. Had to do 3 times because your website kept saying "unable to upload memory issues" I ended up calling
Alicia HDon't flag my account for someone else's neglience
CURTLY CSelf Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all
APRIL RSelf Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all
APRILL RThe truck was awesome
KEITH GThey don't have enough lock boxes to distribute weekend rentals, thus they leave the keys in the ignition. Which I don't have a problem with; however they know the police comb their lot and put all visible keys in their dropbox; thus resulting in you renting a truck you now cannot use. If this is the practice they should be more available by phone or any means of communication. We lost hours of time, and lost picking up items we specifically rented the truck for. Overall very big waste of time and money for us.
lisa kThey weren't open when dropped off. But it was easy , fast and had a spot to park. They also got our receipt back to us through email promptly. Cannot say anything else.
Emily MThis is not a reflection of the pick up location, but U-Haul charged me for another day because I was 3 hours late returning the truck. It's not like they missed a rental because there were other trucks on the lot. I am on a fixed budget, so $55 is a lot of money to me. Not impressed
Scott MThere was a long line took care of me efficiently.
Jennifer DExceptional service!!
brian bwe rented this truck in Canada and returned it to Houlton Maine even though we originally requested Waterville NB the truck was a few hours late so we had to pay an extra day but not in Canadian dollars but U.S. dollars this was not this dealers fault he called UHAUL and they said charge the customer hopefully never have to rent a UHAUL again
Daniel LGreat job!
John rDan does an excellent job taking care of the U-Haul customer, going out of his way and being helpful.
Alex CService was great. In and out the door
brad wThey did not mark our Uhal as returned until Uhal emailed me and I called them. It was taken care of right away, but caused a bit of stress and anxiety when the email was received.
Carol mVery friendly.
CHARLES CCustomers be sure you check where you are picking up your rental prior to arrival. I didn't and had to travel 50 extra miles to get my rental. Not the locations fault. U-haul's fault.
Donald Mvery friendly, easy pick up/drop off
STACEY EDanny Soucy is great! Always friendly and helpful. He's our go to guy for U-Haul.
Todd JVery friendly!!
Michael LThis particular experiance was exceptional in my opinion. I left the vechiel swept out, just like I did with my previous U-Haul rentals. Only this time it was acknowledged that I left it clean. The guy at the counter at this location was very friendly and helpful. All representatives should be as helpful and as curtious as he was.
Cindy JI got there could not get key out of lock box waited two hours before we got key truck was covered in bugs on front of truck and front window and no washer fluid
Andrew SVery good experience. We will use this. place again for your moving need in the future.
Nelson JMr. Soucy is a wonderful, kind and helpful man. He made the experience very easy for me. I had never rented a U-Haul before and he gave me all the information and help I needed.
ALTA RNothing Everything was as it should be
Skip CI was contacted the day before pick up saying that I had to drive an hour to a different location to get the vehicle. When I called to arrange pick up, we agreed on 11:30. I arrived before 11:30 and nobody was there until after 12. I still had to drive an hour home, pack the truck the rest of the afternoon.
Nathan DIdiot gave the rental truck to an old woman and left me high and dry. Wasted 3 hours of time.
James DExcellent service
christine pVery professional and knowledgeable folks. I would use them again without question.
BRUCE BI knew that the facility would not be open. I did everything online ahead of time to be ready. I Could not get online system to work properly and was at the location for over one hour!!!! I talked on the phone to 5 different people at UHaul. It was a horrible experience. Finally, a representative ended up verifying my identity and told me the code to the key box. All this time I was paying people waiting to load the truck.
judith bNothing! Staff and management went out of their way to make my experience as smooth as possible.
THOMAS BNothing, Dan Soucy is a top notch rental agent.
ALESSANDRO CVery helpful staff, everything clean and ready on time. Easy check in and check out.
MARK GQuick/ hassle free experience
CHARLES SThis is a garage to work on cars, I dropped it off early because being called into hospital for emergency we are staff there. But I know them personally and they are wonderful hard working people just like us. And I would always do business with them u hall or car repair
glenn wGreat service! Your top of the line when it comes to moving.
JOSEPH PThe pick up location was helpful and laid back. There was no rush, pushes, hassles, or inconvenience. The staff was friendly and eager to make one feel welcome. This was my second experience with them and both times left me glad to have done business with them.
RALPH JExcellent, will use them again
CHRISTOPHER MAfter being told at the last minute that uhaul was changing my reservation I went out of my way to pick up a truck and had to wait over an hour someone to show up putting me behind schedule and missing an appointment
TAMMIE CTHIS location was great
Ehren YI dropped the truck off at this location on October 3, 2020 at about 2:30 pm. There was no street number on building and if it hadn't been for a U-HAUL trailer setting off to the side I wouldn't have known that I had the right place. No one was around even though my understanding was someone would be there until 5:00pm.
JOSEPH FGreat folks!! No improvement needed!! Very accommodating!
Jayne PClean the truck!!mine was dirty and trash everywhere...
Tammy SThe guy tries to fix our order and said he could not. Never again will I use U-Haul.
JORDAN DDirt parking lot with many water filled potholes. Limited parking. But location is friendly and convenient.
Daniel HThe proprietor of this location is a friend. The location is good for northern Maine, but would probably earn fewer stars elsewhere due to dirt parking lot and limited customer parking due to garage's work load. Staff is friendly and helpful.
Daniel HDan is always so helpful and accommodating. We really appreciate him!
Joshua F