Vendor had to use an old clunky laptop to go through the process - spent far more time waiting on the computer than would be normalSEAN G.
Customer Reviews for South Albany Shell
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JESSIE D.
This was probably the dirtiest U-Haul truck I have ever rented. The outside was dingy. The pull-out ramp was very dusty and dirty. The dashboard has soft drink splatter in many places. There were candy bar wrappers on the floor. U-Haul usually maintains pretty decent standards but something slipped this time.Don H.
Julio on hwy 34 offered a deal if we took it further out of our way we would get an additional day and more miles. Later in the day we recieved a call asking us to take it further and we would get even more miles, however her screen didn't show what Julio had said to us. We rented truck at 11am it was scheduled to be back next day at 10am. The floor of the truck was black making my items nasty, and the inside was covered in ash from the fires weeks ago. We did do uhaul the favor by returning it way out of our way costing us more fuel and getting no further discount.Joshua P.
Le client n'a pas laissé de commentaire.Jeremy Z.
Francine was amazing. She was fast friendly and the epitome of customer service. If there is one reason I would rent from this place again it would be Francine.Rilee W.
You can improve your pricing. I think it's terrible you charge for miles (.99) plus the 19,95 $ plus gas. Such a scam. I DO NOT RECOMMEND UHAUL!!!!!!!!Tabitha N.
Car was very dusty and dirtyOystein H.
Le client n'a pas laissé de commentaire.Ryan C.
Le client n'a pas laissé de commentaire.ROBERT K.
Very fast and helpfulAMANDA H.
Le client n'a pas laissé de commentaire.Scot Y.
Great customer service!francine U.
Le client n'a pas laissé de commentaire.Nick G.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.carol C.
This location is no where near Jefferson OR. Where we were needing the truck. When you are moving and on a schedule you don't want to chase a truck down a total of 34 miles around trip.DAVID B.
Uhaul switches are pick up and moved the time to later than we scheduled. Upon pick up the truck was filled with cigarette butts and sticky liquid all over the seat. It was dirty and stunk! The back had a kids drink box and wrappers. Then the dolly we rented wasn't there and we had to drive to another location to get one. This experience was not a good one! Then I didn't learn and rented a storage unit and in that two months my stuff got Ruined by mice. Poop and pee everything all over the stuff we were storing as we sold our house. I don't recommend U-Haul for any needs. I paid to ruin my stuff, I'm very frustrated that I saved this stuff for my new home and it's so dirty I don't want to bring it in.Ashley S.
Le client n'a pas laissé de commentaire.Katherine H.
Took about 30 minutes to pick up. Reserved online, but still had to do everything again there. Price online quoted 10 $less. Didn't like the surprise of paying more!roger E.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.milton A.
helpful and friendly staff!I believe I was charged more than I was originally quoted for on the auto transport, which is disappointingbuzz B.
was very kind and helpful. Then you wanted us to drop it off further north of our destination. NOT! We dropped at the Shell Station on Hwy 34 in Albany OR because that was on our way home. I got a call on Monday wonderiing why we hadn't dropped it off yet! Wow, it was supposed to be recorded on line when we dropped it. Go figure!Sandy T.
Le client n'a pas laissé de commentaire.Heather C.
The person Ernie was very rude, he instructed my son to take pic of gas gadge, my son got in car thinking it was for our record, Ernie started yelling at him and said he was wasting his fucking time, my son did not know to take pic into store and show other guy, when I confronted him he yelled at me and said to go, ahead and tell his boss, he was so rude the other worker had to tell him to stop, worst customer service I have ever experiencedCarol B.
First off, the location and its employees were great. They were adament about helping me no matter what. Even when Uhaul's payment process took 2 hours. They kept trying and eventually I was on my way with a car dolley. The Uhaul website however, refused to acknowledge that my â€˜72 Lincoln would pull another car, which caused this whole fiasco. After a few calls to Uhaul, we finally got everything worked out. The Uhaul employees were great. Might want to work on your website, though.Cody C.
Rougg start but great finishTAMMIE R.
No I would not recommend this to a friend bathroom is absolutely hideous there are pictures if I could attach them I'll try. Looks like I don't see a way to attach the pictures however if you respond to my email and you must have that then I can attach those to a different email I recommend a complete tear out of the facilities restroom and a complete do-over. Whoever did him the first time didn't do a couple of things correctly and no one cleans them they're filthy they're awful and they're deterioratedDale R.
Le client n'a pas laissé de commentaire.ANGEL M.
Le client n'a pas laissé de commentaire.denise L.
First of all I had to pick my u-haul up in Lynnwood WA not Everett, then I had to return it ferther away then needed. I should get a refund because the only reason I had to return it to where I did was because they had no trucks. It was out of my way to return it there. Also I rented a trailer to pull a motorcycle and when I returned the u-haul they didn't even have my two contracts together, took almost 45 min to check in u-haul and get the deposit back from the trailer. I also returned the u-haul with more gas then it had when I got it.. I think I deserve some money back. I paid 407,00 $ for this u-haul and didn't even come close to using the mileage you guys said I needed...Julie H.
The original place I was to bring the trailer was disrespectful and condescending once he asked where I was bringing the trailer from - which I told him was from CaliforniaJULIENE Christe L.
Le client n'a pas laissé de commentaire.Ryan D.
First of all, I have rented u-Hauls so many times over the years and was never charged additional fees if I returned a little late. This place charged me an entire additional day even though I had it only 2 additional hours. Then, since I took the safe tow insurance, I was also charged this twice even though. like I said, I did not have the truck a second day. What was supposed to cost me 132 $cost me 200 $. I will never rent from this location again.Susan S.
They had zero supplies like maybe a adapter. You all have the 4 pronged wiring system. Besides that....good.
They did not have truck ready. They didn't have vehicle inspected. We had to wait for everything to get done for over an hour. Then they forgot to put our dolley in the truck and had to go back for it.ron S.
I'm not sure how to improve service, truck was clean. Polite, friendly and helpful employees helped make this difficult task of moving easier. Merci.GAIL B.
I was unhappy because I had it 9 hours and was charged for another day. I was told they couldn't do anything about itMICHAEL G.
Le client n'a pas laissé de commentaire.Tori M.
The drop off location I was sent to was closed and the gates were locked.camas M.
After using the trailer we noticed it was missing the bolt to keep the pin on. The whole thing could have fallen apart on us! Also, when the person helping us was moving a truck out of the way she backed it right into another truck... also took over 30 minutes to run the card and get the truck moved so we could get hooked up.lauren Z.
I rent a truck about once a month, the last time it went smoothly, this time was unacceptable. The person handling the u-haul transactions also had to handle the cash register at the convenient store. She kept helping the other customers first, until i said something. Other customers walked away because they didn't want to wait. The internet connection was absurdly slow. Took over 30 minutes to finalize turning in the truck when i brought it back. Will never use that location again.Laura H.
Please give the employees a faster computer.John H.
All three of the above question describe the excellent service provided by South Albany Shell. The experience was excellent from start to finish, check-in was very easy, the staff was very pleasant and efficient. The convenience of location, site and the fact that on the return the facility is a gas station provided a easy return. This site represents the U-Haul experience with a 5-Star rating.glenn O.
Le client n'a pas laissé de commentaire.gabriel C.
The truck was making a lot of engine noise when started cold or when accelerating and the wheel alignment was way off.Eric H.
Le client n'a pas laissé de commentaire.TREVOR B.
Le client n'a pas laissé de commentaire.michael G.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Jon H.
Had a problem with mileage. Employee wrote wrong mileage upon check out so was presented with bill way higher than quoted. Corrected when employee went back out to double check. Process for check out was extra long as "system was down" Entire check out took about 30 minutes!Ed C.
Update the computer equipment that the employees have to process rentals - process should not take over an hour. Train the employees in customer service - Was overcharged and no refund offered or provided. Make sure there are enough employees available to handle U-haul rentals, gas pumps, and market customers.Train them to count - paid for 12 blankets but got 6.Mary P.
My experience with uhaul was horrendous. Originally I had a reservation in Independence, OR. I drove 30 minutes to pick up a 17 ft uhaul. Upon arrival, I was told that my reservation was given to someone else and I was stuck with a 26 ft rig. I reserved a 17 because it fits where I need it. The independence location had no other options for me. So I had to backtrack 40 minutes to get a 15 ft rig which wouldn't hold all of my belongings. I ended up saying lots of gas and money because of uhaul's unacceptable, horrible customer service.Daniel S.
Crystal made the drop off fast!Gary W.
Le client n'a pas laissé de commentaire.Casey N.
Le client n'a pas laissé de commentaire.Kristi F.
You should have the trucks fueled up completely, that way when people bring them back they don't have to guesstimate a "fuel to" line. Seems a little shady to have to pay for gas for Some one else.Gerald L.
They didn't help me hook up the car hauler or check to be sure I had everything done correctly. Checking out took a long time even though it was supposed to have been set up on line. For some reason my reservation was spontaneously switched to thousands location from my preferred location in Corvallis.Edward B.
Le client n'a pas laissé de commentaire.Jennifer H.
Our reservation was for a different location. We were not connected the day before to confirm our reservation, which was at a different location. We arrived at the location we reserved to discover that the truck was at another dealer (South Albany Shell). We were asked to co firm gas and mileage. Gas was indicated to be 1/2 tank on paperwork. When we checked, gauge was reading 3/8. Attendant noted discrepancy.Susan E.
Le client n'a pas laissé de commentaire.DeeDee M.
Every aspect of the process starting with online booking, pick-up, the truck and drop off was a pleasure. I found the truck suprisingly comfortable in a long drive. One thing I would like to have had was asirius/xm radio option add on. Possible profit stream for u-haul and safer than searching for radio stations on cross country drive.Robert D.
Le client n'a pas laissé de commentaire.Andrew O.
Le client n'a pas laissé de commentaire.Barry U.
Le client n'a pas laissé de commentaire.ALEXIS R.
Very kindsteven J.
We rented the truck to transport grass hay since our pickup was in the shop. We swept it out well when finished, but were told that we MIGHT have to pay a 25 $Ã§leaning fee'... it was waived after all, but if the truck is supposed to be returned in pristine condition, you should make that clear to renters ... all that was left were tiny particles in the crevices which we could not reach. If you really expect people to VACUUM (?) the truck out, you should make that clear. Thanks for NOT charging the cleaning fee. All else was fine...Lydia B.
The 20' truck has too much play in the staring wheel. A little difficult to drive on I5.Donna B.
Could not return my unused boxes here.Art E.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Georgia S.
I was lied to I ask for a 17' or 20' and they gave me a 15'James B.
Le client n'a pas laissé de commentaire.Dave M.
Le client n'a pas laissé de commentaire.Graham O.
Le client n'a pas laissé de commentaire.Randi L.
Le client n'a pas laissé de commentaire.Allan N.
Very friendly, helpful and efficient staff! Very good experience.tracey J.
Le client n'a pas laissé de commentaire.Nancy A.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Judy S.
The checkout process took nearly 45 minutes. It would be nice to speed that part up. It seemed to me that the employees could have benefited from more training and newer equipment. The computer they were using was old and slow. To their credit, all three employees I interacted with were very friendly and apologetic about how long it was taking.Robert C.
Le client n'a pas laissé de commentaire.suasn H.
I ordered a 10' truck online to move my daughter. I received an email confirmation. and then a phone call....there are no 10' trucks available and I was going to have to drive 45 mins out of my way to pick one up. They offered extra mileage and I let them know this wouldn't work. They put me in a 20' truck. I needed to have a friend take the day off since I was not comfortable driving a 20' truck. My question is why do you offer this online when it is not available? I would recommend not giving a 10' truck as an option if you do not have one.Michelle H.
I really don't know of anything that could have been done differently to improve our experience when returning the truck. Everything went smooth. The employees were friendly and efficient. Excellent experience.rick H.
We expected tp pick up the truck at the location from which we ordered the truck, which was near the home we were moving from. The clerk who served us seemed not to know how to complete the order, and finally called U-Haul for information on how to do the paper work. The refrigerator dolly was not supplied, as ordered. Upon returning the truck, further phone calls were required to complete the transaction, delaying the process.Donald M.
I registered online and when I went to pick up the trailer it took over 40 minutes to get the paperwork done. What is the point of filling out information online. I couldn't go anywhere else because I needed a car trailer.Angela B.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Bradley T.
Le client n'a pas laissé de commentaire.PERRY J.
Be more prepared for the customer service portionjessie L.
Le client n'a pas laissé de commentaire.john P.
Le client n'a pas laissé de commentaire.John S.
They didn't know they were a drop-off for U-haul and the was the best part???? Please train your personnel to know what they're doing ! Very interesting!?Debra B.
Le client n'a pas laissé de commentaire.Janice J.
the guy who rents u-hauls out of Lebanon is very rude and obnoxious I would never rent from him and friends of mine said the same thingErv M.
Le client n'a pas laissé de commentaire.Larry W.
I rented the small truck and one utility dolly. I had it for less then 24 hours i got charged for 2 dollies and charged for 48 hours on both. I filled gas tank they still marked it as 11/16 of a tank! I was told i would be refunded half my 126$ give or take change witch would be a 63$ refund. They YOU only refunded 34$and change. I will never us uhaul again or recommend to anyone i know!!!dustin R.