the people were great. The main office the worst ever. after I had a reservation for a 26 ft truck they wanted me to drive for 2 hours to pick it up. Made the reservation on 6June to pick up in Rifle , Colo they wanted me to pick it up in Craig, Colo on the 25 of June. I'll never use the again or recommend them as a companyAlma W.
Customer Reviews for South Bank Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very difficult to get a hold of to drop vehicle off.Chris H.
There was No one around when we originally arrived to drop the truck off and we were there during the hours of operation listed on the window. Eventually, a Man came out of the office and was very short, rude, and indignant. He seemed upset that we were bothering him and he treated us as if we were stupid. We just wanted to make sure we were putting the vehicle in the correct place and that everything was going to be good for a return such as correct amount of fuel, no damage, etc. We expected a lot better customer service and more help with a return. We will never rent a U-Haul from this place in Rifle again and will recommend others do the same. This guy was very unprofessional and unfriendly.bryce R.
Le client n'a pas laissé de commentaire.Dale J.
Le client n'a pas laissé de commentaire.Blake P.
Le client n'a pas laissé de commentaire.JOE P.
There's nothing to write because this is been an absolute b*******. Was to return the truck with a half a tank, gas gauge not functioning properly and therefore fill the tank not knowing how much it was going to take and at $4,5 a gallon so that's about a $50 loss. My bank account is sitting bounced because I have two charges from U-Haul one over 100 and one under $100 when my charge was supposed to be $29 for the day. Location I rented from is a storage facility with storage rooms connected and was promised a particular rate and they charged more on that too. So whoever you got running the show over there in rifle Colorado is absolutely the wrong people. The truck was returned within one day and there's record of me going in and out of the storage as well as cameras on the Dropbox Absolutely horriblerobert F.
Store was 30 minutes late for opening. Didn't have reserved truck and never informed us of additional $100 fee charged to card.Dustin P.
Le client n'a pas laissé de commentaire.Samantha H.
Excellent Check In process. The staff was friendly and helpful. We were on our way quickly!LEON H.
Le client n'a pas laissé de commentaire.AMBER N.
Le client n'a pas laissé de commentaire.Steve T.
Le client n'a pas laissé de commentaire.JESS R.
Great service, clean equipment! Thank you!RANDALL G.
Le client n'a pas laissé de commentaire.WAYNE C.
When renting the initial truck, the key could not be found. The guy at the place swapped trucks. The new truck smelled like old cigarettes. The back of the truck was dirty (loose dirt on floor) and it was running on empty. All of this is not so bad, other than the contract did not get updated with the new truck which created a bunch of issues at drop off.BOB F.
Le client n'a pas laissé de commentaire.CLIFFORD D.
Le client n'a pas laissé de commentaire.MIGUEL V.
I have not much to say everything was just fine thank youSERGIO C.
Le client n'a pas laissé de commentaire.Mico F.
I lived in Grand Junction and was told to pick the truck up in Rifle 1 hour away. The gas tank was empty.MICHELLE U.
Le client n'a pas laissé de commentaire.Douglass L.
Need more moving blankets, had to shop around. If the other dealers have some it's alway for there locations only.but I found some and I used all of them. Thanks RichardRichard R.
Le client n'a pas laissé de commentaire.SIERRA G.
Great experience!Clemente D.
This is the best location around! Clean, nice equipment. Helpful, friendly staff. Fast, In and out service. Really appreciate it!Roy J.
Le client n'a pas laissé de commentaire.Alex F.
Manager was not helpful in picking up equipment. Didn't lend a hand while hocking up and checking out electrical system.James Sandra P.
We brought truck back with fuel same place as when picked up. Gentlemen said computer was down and he would just handle paperwork later. Charged us $11,5 for fuel. We had same amount as when left. Of course not told until we'll after we left. I feel we were not treated fairly.Wayne A.
Thank you!!!Gustavo F.
Make sure they get their deposit back.Michael W.
Le client n'a pas laissé de commentaire.Savana F.
I was so disappointed to find out 12 hours before my move that I would have to travel an hour away to get my u haul truck. I am able to take the bus from Basalt to Carbondale to pick up my truck, but learning 12 hours before my move that I had to find a way to get to Rifle, CO was pretty unsettling. Also, after the guy checked me in at 8am, he disappeared and I couldn't ask any questions.SAMANTHA S.
Le client n'a pas laissé de commentaire.Barbara C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.ADAM K.
Le client n'a pas laissé de commentaire.JONATHAN G.
Le client n'a pas laissé de commentaire.Lance D.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Delia M.
Don't let them rent uhaulRalph B.
Thayer were attentive to my reservation process and followed up to ensure check in. Great service.Leon H.
Le client n'a pas laissé de commentaire.CHERYLL A.
Le client n'a pas laissé de commentaire.STEVE O.
Great service and a clean truck. Thanks!Mico F.
Le client n'a pas laissé de commentaire.Henry P.
Once again, this is the second time, u-haul has not had the truck that I have requested. This is the second time i have had to drive a long distance to fulfil my own request. After driving 4 hours from Loveland, CO to Rifle, CO in another u-haul can that I had to rent to get the equipment that I requested to be picked up in Fort Collins, CO, I found the rifle facility to be under construction and the computers were down. I was unable to obtain a U-Haul Contract until two days after I had the 26' van in my possession. Once I received the contract, it was incorrect and did not match my reservation and to the very end I was unable to get the U-haul Equipment Rental Contract to reflect accurately. The U-Haul cargo area had not been swept out and it had not been cleaned for COVID. I got to clean the truck in addition to the 9 hour drive...I found a mans sunglasses and a womans t-Shirt along with loose change and dirt scattered in the cab. To date, I still do not know what I was charged or credited. I drove the u-haul (4 hours) back to Loveland, between the two u-haul vehicles involved in this evolution, I spent over $100 in gas just to pick up the vehicle (26' van) I needed. I was never able to get the moving blankets I requested but did receive a $10 refund for them which were never taken off of the contract. The return date on my original reservation was correct, it was not correct on the equipment contract. So many things wrong with this experience. I have rented four times with u-haul in the past 18 months but I'm not likely to ever use u-haul or its services again. I have a dispute pending with U-haul through the Colorado office Mike (303) 286-2650 but I still have not received a phone call or any other communication from this office. The Corporate Office in Jefferson City, MO was somewhat helpful. What you can do to improve for the next customer: To the Colorado Officer, Get the reservation correct for starters. 1. Don't make promises over the phone. Customer beware. 2. The manager will make promises over the phone but there is never anything in writing and when you go to pick up your equipment, the next rental office has no knowledge of what the manager promised. 3. Do a proper walk-through with your customer, get the correct fuel level, condition and cleanliness established before just handing over a key and saying "its okay, go". 4. Be clear with the customer on what he/she is being charged. This experience is not necessarily the Rile, CO locations fault, the poor guy did not have computers or even a decent work spare to conduct business in. This was a sorry, sad experience.Kenneth P.
The facility was under construction, the computers were down. I drove a van from Loveland, CO to Rifle, CO just to pick up a 26' U-Haul that U-Haul could not deliver on at a Fort Collins, CO location. No walk-through, no proper check-in of the return vehicle that I drove from Loveland and no walk-through at all of the 26' van that I picked up. I was handed the key and told to go, I did not have a rental contract for several days and only obtained one by contacting a corporate office in Missouri. The rental contract never matched my reservation and to my knowledge was never correct. I have a complaint filed and I am still waiting to be contacted by U-haul to resolve issues.Kenneth P.
Fantastic customer service!Christina B.
Le client n'a pas laissé de commentaire.Lyle C.
Le client n'a pas laissé de commentaire.Steve B.
Le client n'a pas laissé de commentaire.JAMES B.
I did not catch the young man's name who assisted me but he advised the process was fairly simple to drop off and he moved the truck for me to the correct location.JEFF E.
Le client n'a pas laissé de commentaire.Lisa B.
I dropped the truck off at the location and the staff told me that the internet was down. I gave him the key to the truck and he said he would give me an email after he did the intake. I returned later that day and he assured me that I didn't to do anything else. I left and the next day I saw a charge for an extra day. I turned the truck in at the appropriate time and with more fuel than required. I asked about the charge and the attendant told me he had a death in the family and his district manager had done the intake for the vehicle. I asked for a phone number or email and he gave me one for email@example.com. That email came back as undeliverable. I was charged $65,49 for a day that I didn't use.Eric M.
Making the choice to use this U-Haul in Rifle , Co, was the best choice of all , from ones closer to us and farthest as to where we had to go ,BY FAR THIS WAS AND IS THE BEST CHOICE , SO GRATEFULLY THANK YOU RIFLE U-HAUL.Virgil T.
Rep was so helpful and the rental process a snap. The trailer I rented was hooked up and I was on my way. Who wants to stand around waiting to rent a piece of equipment.McLelland S.
Great service, clean equipment. Will be back.Mico M.
I was given a trailer with a non functioning turn signal and the trailer was being hook up to my pick-up. Attendant told me he wasn't allowed to fix it (needs a bulb) and that I â€œmustâ€ call U-hauls' roadside assistance. I spent 45 mins on hold and was hung up on before I ever got to speak to anyone. It's was awful and stressed driving a fully loaded trailer with only one turn signal. The only assistance I was offered was a refund: How does that help me? By delaying my work to come back later and HOPE that they inspected their equipment BEFORE the customers. Try Carbondale for your rentals, they care about your safety and have never let me drive away with unsafe equipment..RUBEN S.
Make sure tires on trailer good, not slam windows on costumers faces wile they are on the phone with corporate, Be available on site they were never there, Try to give me the wrong trailer because they knew the tire was flat, Made me connect the auto trailer myself. Delayed my travel by a day and a half, had to stay a extra night in a hotel.Troy G.
truck was late being returned, no fault of u-haul.Annie K.
Le client n'a pas laissé de commentaire.HANK C.
The online check-in process was deplorable. It was supposed to be simple and instead it took half an hour waiting on hold and another hour and a half just to get me checked in and the access code for the key. I had to finally speak to a manager in order for it to happen. My suggestion is to improve the app obviously, but also to allow access to online help desk people so that they can help you get your code. They had to reset my account quite a few times. Then after I FINALLY got access to the key to the uhaul, I had to walk quite a while in order to access it. When checking everything before I used it, I ordered a dolly and it was not even in the truck. I went to a nearby truck to see if they had one, they did and so I took that one to use it. During all of this my 60 year old father had to wait in the cold just for me to get this all done. Then the dolly that we used in order to move the furniture was a little unstable, had not straps and because of all of that it took twice as long and was way more physically demanding for my 60 year old father who has heart conditions anyway. The man who worked there came out just to tell us that he can't help us in any way, even though we never asked for it and didn't even know he was there because the building was closed. Never thought anyone would be there so he came out just to be rude basically. Normally I do not complain but I hope that these issues get fixed.Cassandra W.
Le client n'a pas laissé de commentaire.Melinda S.
The employee did not help me with making sure that I was able to hook up the trailer properly and to make sure that I had a clean trailer. The inside was dirty and I had to clean it before I put my stuff in it.Alison S.
Please review my TWO reservations and notify me of the corrections of my first total refund for the cancellation due w me being in the hospital and tell me why I was charged over $20 more a week later for the same trailer, pick up and drop off points. Please respond by email today.Wayne E.
Low air pressure in one tire no assistance connecting.Trenton D.
Le client n'a pas laissé de commentaire.William M.
Very happy with Mico Fernandez serviceRONALD R.
Le client n'a pas laissé de commentaire.Christine A.
Very helpfulDonnie K.
I reserved online but when I got to the location. The service was top notch. Very pleasent and nice and totally understood our needs. I didnt like that online I could reserve for more than 24 hours but he was cool that. Check in and check out was awesome. If and when I ever have to reserve a truck again I will always check with them firstTom W.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Austin T.
Equipment was very dirty, ordered items were not included and had to go back to South Bank to get those items. The security chains for the car dolly were not functional.Thomas V.
Very friendly and accommodating.Martin T.
Le client n'a pas laissé de commentaire.Coty B.
Renting from UHaul takes way too long to check out, the company needs to shorten the checkout process. This is not the fault of the location.Chris B.
Le client n'a pas laissé de commentaire.Kirk S.
Le client n'a pas laissé de commentaire.David F.
Very professional thanksLonnie B.
I returned the truck with correct fuel level and cleaned to the Rifle CO. . Uhaul shop. The Uhaul computer system was not functional at the time but the Uhaul guys said they would check it in when the system was up again. Very helpful as the cell phone link sucks at the uhaul shop in Rifle.Brian M.