Évaluations des clients South Bank Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de South Bank Storage

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Mary R. le

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Always friendly and helpful.

marleen m. le

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Le client n'a pas laissé de commentaire.

Maynard G. le

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nothing

ADAM D. le

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Le client n'a pas laissé de commentaire.

Jeffrey Y. le

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Not open was charged for 2 days and used one

Terry K. le

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Le client n'a pas laissé de commentaire.

Kenneth H. le

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Very friendly, and quick service.

Xochitl B. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

Desire R. le

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Great customer service Very friendly Efficient

George B. le

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Le client n'a pas laissé de commentaire.

Rebecca P. le

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Le client n'a pas laissé de commentaire.

STEVE M. le

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was great. keep up the wonderful work

Robert W. le

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Very prompt and friendly service. The pick-up location was in an easy to access area and the trailer was in excellent shape.

William B. le

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Your corporate office is not run very well, Lack of information for the customer when calling to make a reservation!

Rob B. le

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Nice people.

rich r. le

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For a first time user it was a bit of a learning experience. A sign at the office warned to not leave your U-Haul across the street on private property, which seemed obvious. The office had three or four designated parking spots that were at quite a slope up to the office; not exactly an inviting spot to drop a trailer as we would need pretty hefty wheel chocks to keep the trailer from rolling out into the street after leaving. Yet, across the street about a block away, we could see some U-Haul trailers that were 'maybe' parked on private property there. Whoa! We won't even go there, although it appeared, from our vantage point at the office to be a nice level area. What about another sign at the office inviting folks to just keep going up the street about a block and leave you trailer up there?

delagarza r. le

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Le client n'a pas laissé de commentaire.

WAYNE C. le

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This is one of the best U-Haul sites I have ever rented from. The people there are awesome and very knowledgeable!

DAVE J. le

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Le client n'a pas laissé de commentaire.

MATTHEW M. le

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Le client n'a pas laissé de commentaire.

Jerry S. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Be clear on why cleaning charges were applied. Truck was swept out thoroughly before return. Why a cleaning charge?

Alison G. le

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Le client n'a pas laissé de commentaire.

Cody S. le

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Le client n'a pas laissé de commentaire.

Sherry M. le

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No suggestions at this time.

sergio c. le

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not much to say , it was just fine .

Mike S. le

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Le client n'a pas laissé de commentaire.

chris r. le

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Le client n'a pas laissé de commentaire.

jared t. le

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We were able to turn the truck in almost effortlessly.

Candie V. le

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Le client n'a pas laissé de commentaire.

Katie and Brock H. le

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The awning on our vintage Airstream trailer was damaged. The manager did not notify us, and when I asked about it, she told me it was the wind, which is impossible given the structure of the awning.

. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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The Rifle location made everything clear, easy and professional.

Justin S. le

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Extremely friendly and helpful

Paul E. le

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No one checked the trailer with me, trailer was parked almost a block away and I had to go find it and hook it up, my biggest issue was the trailer had no running lights so I was unable to drive at night which really screwed up my trip causing hotel cost that was no anticipated.

SHANNON S. le

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I have been at this facility for two and a half years and I find it convenient it's 24 hour access with code, the management couldn't be more helpful, and I would recommend this to my friends and fami

Kent B. le

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We have stored our motorhome during the summer months at this facility for the last 7 years always with positive experiences. For us, SECURITY is the most important feature & this facility is that.

Matthew M. le

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Stepanie was extremely kind and professional! Definitely recommending her to anyone in need of UHaul services.

amanda s. le

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Le client n'a pas laissé de commentaire.

Tracey W. le

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Beth was very nice and helpful. We had to go up a size at the last minute and she was wonderful about helping us and getting us out quickly!

Rosemarie K. le

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This facility cannot keep their records correct. I specifically asked multiple times to have my address removed from their records, as I am not their customer, yet I still received this survey.

Suzanne L. le

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I can't think of anything to improve on. Great job.

tonya q. le

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Dispatcher sent me to that store upon arriving there found out they were closed call the doctor another dispatcher and she was trying to send me to another town or have me wait till Monday or Tuesday couple at the airport store was kind enough to accommodate me in spite of the fact that they were close on Saturday

CAROLE T. le

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I was completely satisfied with the facility. I had things in storage for over a year and there was never any mouse damage.

Dana R. le

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No idea. Online check in...

Paul Y. le

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The locations were great, however the logistics from uhaul were terrible. The customer service from uhaul was awful. Why make reservations and confirm them if you can't honor them. Trying to get a hold of someone at uhaul that could make decisions was a nightmare. Suggestions: get a logistics coordinator that has a clue. Train your customer service people. When you take a reservation honor it or have a solution for your customers.

Kathleen G. le

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Best U-Haul facility anywhere! And the rep was by far the most friendly and knowledgeable.

Kim L. le

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We needed to store my daughter's items while she was home from college. Our experience was excellent. A very friendly & safe environment. I would highly recommend South Bank Secure Storage.

Stephanie E. le

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Staff were accessible, helpful, and responded within designated timeframes.

Daniel B. le

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You could have a little compassion for someone in need. I had vehicle trouble while in Denver, literally right next to a U-Haul dealer and could not drop the empty trailer without being charged 3 times the original amount for whatever bs reasons. Due to this l, I will never use U-Haul for any purposes again. Also, trailer tire was flat upon pickup, and continued going flat throughout the trip due to a small leak.

BRYCE B. le

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Le client n'a pas laissé de commentaire.

Vanessa F. le

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Le client n'a pas laissé de commentaire.

james d. le

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Le client n'a pas laissé de commentaire.

Bill C. le

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make the intown mileage cost less per mile.

Caleb R. le

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Le client n'a pas laissé de commentaire.

Aja V. le

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This location was 60 miles from my original request. On calling a customer service representative they offered me 50 extra miles and an additional day (which I ended up not needing) to accommodate the round trip to get my things and double back through on the way to my final destination. For some reason there was no record of this conversation so I had to call back two other times to get my billing squared away. This was shown on the computer at the Rifle location, but wouldn't print on the receipt and didn't show at the Provo location. Big pain but ultimately the people on the ground resolved it very quickly.

donna h. le

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Le client n'a pas laissé de commentaire.

jennifer M. le

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Le client n'a pas laissé de commentaire.

Megan S. le

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Le client n'a pas laissé de commentaire.

AKASHA J. le

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Jul

Darrell D. le

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Friendly and helpful. Stopped in day before to reserve equipment. Picked up the next day with no problem. Very helpful.

Lisa B. le

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Beth was so nice and great to work with. Thank you!

Justin M. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

Abner G. le

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Le client n'a pas laissé de commentaire.

WESTERN S. le

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Le client n'a pas laissé de commentaire.

Carl W. le

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Keep up the good work.

Ramy A. le

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Le client n'a pas laissé de commentaire.

les h. le

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Le client n'a pas laissé de commentaire.

Allan R. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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No one there to accept the return

JACOB S. le

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Le client n'a pas laissé de commentaire.

Kellen F. le

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Le client n'a pas laissé de commentaire.

Sheila S. le

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storage operators were the best and very willing to help with the process and work with you to make everything go smoothly. Highly recommended!

Mike C. le

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I have rented from UHAUL in January as well as in July and on both occasions I was told I could receive free storage for 1 month for a total of 2 months free if used within one year. Unfortunately I was not told this was at participating locations only and the south bank storage facility does not participate. Because of this I decided to use another storage facility rather than contribute more money to UHAUL or to a non participating facility. This seems to be false advertising and cost me an additional $300 ($150 per month storage fees).

harrison s. le

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Same as above TOTAL B.S 263.00$ Never again

John S. le

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Great deal, very reasonably priced. Very happy thank you

Clarence V. le

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Le client n'a pas laissé de commentaire.

Craig V. le

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Le client n'a pas laissé de commentaire.

tina c. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

Bryan G. le

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Le client n'a pas laissé de commentaire.

Megan S. le

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Le client n'a pas laissé de commentaire.

Joann T. le

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Le client n'a pas laissé de commentaire.

Rita R. le

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Le client n'a pas laissé de commentaire.

Larry K. le

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We enjoyed the professionalism and the comradier of this facility. A real treat in a working environment. Thanks

Mike P. le

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Le client n'a pas laissé de commentaire.

leroy m. le

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Le client n'a pas laissé de commentaire.

Courtney B. le

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Le client n'a pas laissé de commentaire.

Kelley S. le

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I was not given the truck or at the correct location that I prepaid for weeks in advance. I was treated very disrespectfully by the girl Victoria in Denver location. My truck was cancelled without my authorization by Allesandra Rodriguez also the Denver location. I have filed a complaint and am expecting a call from you all. I will not suggest U-Haul as your job is renting trucks and I was told to go 240 miles to get the truck I wanted. Not happy

James B. le

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Le client n'a pas laissé de commentaire.

Glenn S. le

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Beth and Bob are super people and extremely efficient. Happy to do business with them!

Richard P. le

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The people at South Bank Uhaul were great to work with.

Roger F. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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The trailer we rented did not have working tail lights, which we did not discover until we turned the trailer in at the drop off location the next day.

eric j. le

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Le client n'a pas laissé de commentaire.

David M. le

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Took care of me very well.

Devin A. le

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Nothing. Best uhaul experience I’ve had.

Bradley B. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

julie k. le

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I called your toll free number to get a quote and the agent at the pick up desk changed the contract (I told the operator round trip with 950 miles). The desk agent said it was for one way and changed that and charged my credit card 1,900.00+. The operator on the phone quoted me 725.92. I called back and confirmed the reservation and price. Now, even after several calls to your operators and supposedly talking to a person in a department that should help me on the credit card problem. NOTHING, can't help you'll get your money back and now with only 918 miles i have paid over 1000.00 for a truck that was quoted at 725.92. Recorded call my hind end. Oh yes and one time I was told "lots of time operators tell a person something and its misunderstood". I will never use Uhaul again and will be sure to discourage anyone that will listen. This entire experience opened my eyes to companies that give a "quote" it just to suck you in then charge you more, oh you misunderstood!!

Richard P. le

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Le client n'a pas laissé de commentaire.

Garry E. le

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Le client n'a pas laissé de commentaire.

Dulcie A. le

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Le client n'a pas laissé de commentaire.

Javier A. le

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Truck is not clean all.but running good condition.

dennis g. le

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Le client n'a pas laissé de commentaire.

Graham R. le

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Le client n'a pas laissé de commentaire.

marlene c. le

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i thought the first month rent at the storage would be free as i used UHaul and I used the storage where i dropped off the UHaul

David K. le

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Unadvertised charges should be disclosed upon renting !

carl p. le

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very nice people to deal with, will gladly use again