Customer Reviews for South Beach Rentals
(Concessionnaire U-Haul dans le voisinage)

1 692 évaluations

3916 S Coast Hwy   South Beach, OR 97366
(Located in South Beach next to Edge Gallery)

(541) 867-7262

Heures d'ouverture de l'établissement

  • Lundi :
    8h am à 11h am / 12h pm à 4h pm
  • Mardi :
    Fermé
  • Mercredi à vendredi
    8h am à 11h am / 12h pm à 4h pm
  • Samedi :
    8h am à 2h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 867-7262

3916 S Coast Hwy
South Beach, OR 97366
(Located in South Beach next to Edge Gallery)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    8h am à 11h am / 12h pm à 4h pm
  • Mardi :
    Fermé
  • Mercredi à vendredi
    8h am à 11h am / 12h pm à 4h pm
  • Samedi :
    8h am à 2h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great Service

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike M. 
Évaluation :
5

The gentleman who checked me out has outstanding customer service I would highly recommend him in the future

Noah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci G. 
Évaluation :
5

Quick and easy

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy H. 
Évaluation :
5

Your representative in South Beach, Oregon was awesome!!

Doug S. 
Évaluation :
2

I was very grateful for a drop off spot in the Newport area first and foremost! It was a Sunday so the office was not open but it was very hard to tell where the office even was. If it were not for some Uhaul dollys outside, I wouldn't have known where it even was. It's not clearly marked. There was a key drop off box but no clear instructions on how to return the truck. For a senior citizen, the process was a bit confusing. I eventually figured out how to check out on my phone, but instructions should have been given when I got the truck. The truck itself was excellent.

Lynn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
2

Poor instruction when reserved. Had to call U-Haul and get two reference phone numbers. Could have solved with a passport but that was not with me and no idea one was needed. When we dropped it off, another group was having similar problems.

dawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Thank u so much for keeping this ole hippy chick posted on my rental and for the super staff that took care of my move from Oregon to California:) Please give them all a raise!!!!

Adgie C. 
Évaluation :
3

I entered all my information online yet, when I got to the counter, it was all manually reentered. Why? I rent cars from Sixt. When I get to the desk, they check my id and I'm good to go as all information has been entered. You should check their process.

Craig B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

The sales person was Awsome!!!!

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVEN M. 
Évaluation :
5

Great customer service Steve was very helpful and will use only this location again!

Candice B. 
Évaluation :
1

The South Beach location was closed. Can't believe it would be closed mid week!

Ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rabeka E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Skye M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
1

No one there. Just put my paperwork and keys in drop off box. Hope everything's alright ?????

Howard H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Garrett G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Location closed when we dropped off equipment; we used phone-based drop-off service. The mobile app would NOT work properly and was VERY frustrating. Going thru the drop-off service thru the U Haul website worked great; I only wished I had started with that instead. Besides the mobile app, everything else worked out great; we're glad we used U Haul.

Tom E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Steve was courteous, helpful and a joy to work with in regards to my U-Haul rental. Kudos to Steve!

Kate O. 
Évaluation :
5

Its been raining for a week...thats a given here on the coast...but please .... fill in the parking area with a little gravel to fix the great lakes.

P Randall G. 
Évaluation :
3

Personnel was great

ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

You should give them recognition, good employees are hard to find now days!

MELISSA W. 
Évaluation :
2

The person who took care of my reservation was not very knowledgeable about the rental process and charged me for a one-way rental when I ended up having to bring it back to the same location. I was promised a full refund for my hassle but I am still not seeing it on my credit card yet.

Jacob D. 
Évaluation :
4

Rien

TOMMY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Excellent customer service.

Harold H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard H. 
Évaluation :
1

The employee, Steve was certainly kind and professional however he was 30 minutes late. The facility is pretty bad. You don't even know which part of the building is U-Haul. The whole thing is just kind of jammed into some funky space. I ended up bringing the trailer back early and there was no employee and the place was all locked up. I had to just drop the trailer. It was definitely not what I have ever experienced in my over 50 years of experience dealing with U-Haul in the past.

Michael B. 
Évaluation :
2

We were told to return the truck to this location. However, the location was closed when we returned the truck.

JERRY C. 
Évaluation :
2

They were closed on a Tuesday.

HEIDI W. 
Évaluation :
5

Excellent representative.

Steve A. 
Évaluation :
5

Inconvenient to have to park our personal vehicle across busy Highway 101 while using a uhaul rental. Computer system glitches were not helpful for the young man helping us check out. Customer service was good!

Leo P. 
Évaluation :
5

Steve was great, you need more people like him. Your app is still garbage, doesn't work at all! Had to go in and check out the truck, then go in and return it. FIX YOUR APP, IT'S 2022!! But, Steve was great and the location is clean and organized.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
1

The communication was terrible, i was quoted $150 for my rental and my actual rental was double that, the truck was dirty and I had to clean it myself. Called Uhaul customer service and was told a manager would call me haven't heard from them. The whole experience was terrible and I will not use Uhaul again. First and last time I will use Uhaul. I will be choosing a different company in the future.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen O. 
Évaluation :
3

much difficulty communacating with rep. Spent over an hour to complete getting the rental.

soterios D. 
Évaluation :
5

Keep doing what are you guys doing you guys doing great

Jeremiah C. 
Évaluation :
1

Get your shit together

Troy S. 
Évaluation :
4

Steve was so helpful, really appreciated it. Five stars for Steve!!

christina M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara S. 
Évaluation :
5

The trailer was not clean, top marker light front was out, latching mechanism is very worn on the sliding door making it difficult to latch and un-latch. The service person had excellent people skills and was attentive.

Sydney S. 
Évaluation :
4

We dropped off after hours! We did come into this store to purchase moving items a few days prior before picking up the truck in Gold Beach. This place has great customer service and very friendly. The yard is well kept and everything is organized nicely. Some of the equipment is parked across the street and in very organized manner.

CHRIS S. 
Évaluation :
5

Location was closed with key drop box.

JAMES F. 
Évaluation :
3

be sure of dropoff points before leaving on trip

Richard P. 
Évaluation :
3

They were not open on Sunday, so just had to drop off trailer and hope nobody stole it. We didn't have enough cell service to do the drop off the way you're supposed to.

HAROLD MORRIS T. 
Évaluation :
2

Provide shelter from wind and rain and better lighting on trucks for customers picking up trucks after hours. Put QR and bar codes closer together, so your customer doesn't keep using one thinking it's the other. Provide bench for long phone calls for help. If you need to change the pick-up location, say so, with an explanation. Don't just start putting the second location in documents hoping the customer will notice when they are already quite stressed with moving arrangements.

Geoffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
4

We had to cross Highway 101 to find our truck then cross the Highway again to go and get the key to the truck and back again to the truck location. The truck had sand on the floor of the driver and passenger side inside the cab and sand in the back of the truck. We cleaned it when we returned it. It wasn't a big deal for us at all for we like to leave things cleaner than we find them.

Kathy H. 
Évaluation :
5

Very helpful.

Mark F. 
Évaluation :
5

was an excelant expeariance. very helpful in geting us on the road.

Kenneth H. 
Évaluation :
5

The young man there was so very professional and caring, WOW very impressive to have his experience to go over everything and safety check it all. Outstanding hire, you have an excellent associate there!

Lamont W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

The young gentleman who assisted me was very professional. He was well trained and he assisted me with a polite manner assuring that I understood and that questions were answered.

Lori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne K. 
Évaluation :
5

Excellent customer service-great experience. Thank you for all your help- Jason Birrer with Birrer Construction

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Évaluation :
5

Staff was very knowledgeable, helpful, and concerned with making sure communications and expectations were clear and understood. The 'no surprises' focus was greatly appreciated.

Joseph I. 
Évaluation :
4

Truck was a bit dirty and cab had stale odor. However, checkout and return process was great.

Robyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

returned the vehicle after hours and never got to interact with any staff.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
4

Very courteous and informative. My only complaint was having to cross busy Highway 101 to get my truck. Since I had a reservation that rig should have been in the parking lot. Otherwise I would have given them an excellent rating. I do not like your 800 number - called twice and each time put my phone number in for a call back(wait times of 62 and 59 minutes) and when they called back I was informed I was the next caller and then it went to a busy signal - SO FRUSTRATING!!

Kathryne W. 
Évaluation :
5

Gentleman working there is awesome but the volume would seem to justify adding staff. He is polite, hardworking and professional but volume is impressive.

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peggy D. 
Évaluation :
5

Rien

RICKY M. 
Évaluation :
5

Trying to return this was not possible on the website due to no Internet. Had to return after hours and got charged $20 convenience fee! Was very disappointed in this process

CYNTHIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
4

i droped it off after hours and didnt know about some bull shit fee if you dont use your phone to check in and dont know how to do that type of stuff with my phone when telling the uhaul rep he kept interupting me and had a i dont care attudude my experance SUCKED..............and the gas i replaced was what i used and they say they had to put 1 gal in the place i picked it up told me the paper work was off a little and to jut replace the amount that was there to start with.....SUCKED SUCKED SUCKED

Timothy G. 
Évaluation :
5

Young man who checked me in was outstanding.

GARY A. 
Évaluation :
5

South Beach has a great staff person, I should have got his name this time. He is professional, knowledgeable, upbeat and efficient at his job.

Karl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill D. 
Évaluation :
5

Nothing, this establishment did it all right. Nothing to change. Great job!! Love the employee. He was very knowledgeable and told me everything that I needed to know without asking. Great service. The truck ran great and I felt safe.

Marcella R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Windshield and external side mirrors were dirty and hard to see. Engine made humming noise when traveling at highway speeds.

Francisco C. 
Non les évaluations ont été soumises pour cet établissement.

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