They need some offices one guy in the office was complaining to some company about something and was so loudly I could hardly hear the guy was helping me
Constantine I
Customer Reviews for South Bend Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was good. The office staff were nice picking up the vehicle. Facility was clean and good location. The only problem was that I was told that there was 1/4 of a tank of gas and it was less than 1/8, almost on empty. I brought it back with over 1/2 a tank. Other than that it was a good experience.
Tami AProfessional and respectful staff had me out the door quickly.
Karen DU-Haul changed both my preferred pick-up and drop off locations, so I really can not blame this location entirely, however my preferred drop off location was just around the corner from my unloading location (primary reason for choosing that location), and were open until 5 pm on a Sunday. The location U-Haul changed my drop off to closed at 1pm on Sunday, requiring me to bring the truck home for a night (very tight fit in my personal driveway) and miss time at work Monday morning (and loose pay) to return the truck. The attendant that took care of me was very polite and apologetic and explained that "U-Haul does as U-Haul wants" referring to the corporate scheduling. This location was not a U-Haul corporate location, but rather an independent location with poor Sunday hours. Yes, I know U-Haul has a "self check-in" using your phone, but since the app would not work at check-out, I surely was not going to rely on it for check-in. Again the attendant that checked me in was very helpful, and I would recommend them if it weren't for their open hours, which also accounts for the below average rating.
Robert BAll employees were kind, & provided excellent customer service, especially the rep who helped me..10/10. Thank you for your service!
Michelle BThe guys were great very friendly checked out equipment helped hook up.. totally trouble free
michael wThis is the second time I picked up my truck past open hours. It was a nightmare both times. It wouldn't let us check out the truck with a reservation both times without calling for assistance. We had dropped calls and no one would call us back so we had to start all over. Both times it would not allow us to put our credit card in to pay for the truck. The first time took us about an hour and a half and this past time on 2/4/24 took 45 min. Moving is stressful enough without this agitation. This next weekend we have to reserve another truck. Who should we use? U-Haul or some other company? Ugh….
Elizabeth BVery difficult to find.
DAVID PGreat service I recommend to go that place
AURELIO PWould be helpful to make it more clear that the fuel level needs to be returned at the same level it was at pickup
Carlie MDavid was super help
Shawn MIls ont été très serviables et amicaux. It worked very well for what I needed. If I had to say anything it would be that I reserved a dolly that was not available. But overall, exactly what I needed. thank you!
Pilar HHelpful staff. Clean lobby area.
Tim DPersonnel amical
Anthony ISuper Duper friendly folks
Alisa LRien
Kelly PCould not find key Dropbox. Associate approached me and took the key.
jacob cStaff was very helpful and friendly. I've rented U-Haul's many times from many locations and this is by far my favorite.
TIMOTHY MMake it easier to pull the ramp out and put it back in. Remind customers that they should not get in front of a loaded dolly going downhill.
Sue KThe service itself was excellent great staff.
Joanne J--Not sure what that would be. The gentleman who helped me was professional, prompt, thorough, and friendly. A+ experience.
mark cThey did their job but they were slightly rude
John FNothing I've been satisfied everytime
Mike Hfix the trucks
Artavia DThe people were very helpful and friendly.
Anthony LLower the cents per mile👍🏾
dishawna wThe staff are excellent! I have worked with them for three years and will keep coming back because my experiences have been pleasant.
NHATDUC NEasy drop off location.
AnneMarie BI was concerned with the windshield crack on the truck. I would have been very worried in the wintertime and if my move was longer distance. I would recommend that this be fixed as soon as possible. It is a hazard for your renters. Thanks
Tim CCan’t think of any
Jack NPaperwork gives incorrect information on after hours returns (says to use app but one needs to use the link in the text sent after renting).
Chris VIt is way at the back side…Advertising it better on the street would help find it easier.
ernest nIt's easy to pick and return the truck. Appreciate this service and its quality.
Gayan MThe app has no obvious way to see initial mileage or fuel level if you did not save it.
Drake WIt was uncomfortable dropping off. No staff, no out door instructions. It also took two rounds with Uhaul chat to confirm drop off
Thomas DThe U-Haul app to complete the check out of the truck didn't, work. Had to wait for the office to open,, only took a couple of minutes at the desk.
Michael DGood job. Everything in this process was very easy. Merci.
scott rStaff were very efficient and professional
Mathew RDavid and his colleague on Hickory Rd in South Bend/Mishawaka (Indiana) were exceptional. Set me up short notice, conveniently and efficiently, on a Sunday morning for family furniture transpo.
Douglas MThis was a great location to work with. I look forward to working with them again.
Debbie DMake your online rental experience better. Update your auto check in, auto return videos. Call center got me exactly what I needed. Wasn't possible online. " vehicle not available…." The staff at the actual center were spot-on. Those two guys need a raise.
scott sIt was easy and was perfect!
MARY GThey have great customer service and I only prefer their location.
Amanda WExcellent service à la clientèle
Janice CKeep up the good work!
James SThey were friendly and very helpful.
Charles MThanks for accommodating me after I reserved on the wrong weekend. The whole staff was great with helping me fix my mistake.
Jeff SDave and his staff are excellent!
NHATDUC NThe staff is friendly and kind. They treat their customers with respect.
NHATDUC N