Everything was great. No improvement needed.HANNAN A.
Customer Reviews for South King Services
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kent, WA 98031
(Inside Save U More)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 10h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ERIC C.
Le client n'a pas laissé de commentaire.Kevin M.
A couple lights were out and a bit of mud on trailerdan T.
No commentsFUKUI K A.
The truck I was leant had an exhaust leak and the CEL came on while driving. TM25Katelynn C.
Le client n'a pas laissé de commentaire.Marcus B.
Le client n'a pas laissé de commentaire.GENE F.
uHaul Let's be clear, I'm rating Josh & Cody from this location and the uHaul tracks which are the best. uHaul as a service is the most terrible thing in existence and mis-booked our appointments all 3 times in a row when my wife and I were moving. No one moving has time to drive around and look for available trucks when uHaul fails to book a truck where our receipt in the uHaul app is showing it to be picked up. Again, all 3 times. Then forgot to include the Appliance Dolly, which we booked and paid for, but instead put moving blankets, which we didn't book and paid forâ€¦ We were on a time crunch as the two of us were moving ourselves with no help and had a deadline that uHaul caused to be challenged from all of the screw ups. You charged us with a late return that you caused to be late and for equipment we didn't order and didn't get because you left it out. You're still calling about a late truck and saying it never was found and we have the receipt of the check in drop off. What more? We discovered Josh & Cody from South King Services | U-Haul Store #6575 because of another locations misplaced reservation and they found us a truck, were promp, professional and really seemed interested in helping us with empathy for our reservation screw up from uHaul. We knew then we'd call this location when the next day was consistently messed up from a reservation that uHaul made and mind you, we multiple times called and confirmed with uHaul.. because we knew this could happen and even though all reservations were confirmed the all were in places 20 miles away from where our phone app said we should pickup the truck. Cody and Josh worked on our behalf each time to find a truck for us, equipment needed and they're the only reason we will ever use uHaul again, no matter how far we have to drive to get the truck. uHaul, your online presence is truly terrible and ruins the already terrible experience of moving. Josh & Cody need to be your Allstar representatives of your service because they're the only good thing about it other than the trucks, if one can get a truck without spending half a day driving around to find the reservation location mistakenly booked by uHaul online. Lastly, our uHaul app always showed the correct place and time, the locations themselves just didn't have our reservation and when we would call the 200 number we were told the truck was in another zip code. TerribleTiffany S.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.TERESA H.
Trucks are there when I need them if not they will call other locations to look for the truck or trailer that u need! Friendly staff quick in and out!James P.
Le client n'a pas laissé de commentaire.JAMES DOUGLAS L.
The guys at the desk were friendly and helpful.MELVIN W.
It was not clear at all where to park the returned van. The people inside were very nice though and didn't care where I parked.WYATT K.
Overall a good experience. Making arrangements was a bit frustrating as no one answered the phone.MARVIN B.
Kool dudes always on there toes getting my rentals taken care of promptly ThanxJames P.
Le client n'a pas laissé de commentaire.JANINE M.
My location pickup was changed 2 days before pickup. Made hard to get ride and it went from 5 minutes away to 35 minutes away from my houseMICHAEL B.
Really good service I m very happy thanks guys!!JOSE G.
Le client n'a pas laissé de commentaire.Thomas A.
Le client n'a pas laissé de commentaire.YOU Y.
I had a terrible experienhcei in using your app to get a confirmaiton code in the early moprning hours to get the access code to unlock my turk at 8:30 AM. I then spent over 45 minutes waiting on hold, speakig to 2 representatinves that could not geive me a simple solution to my probem without 1st havig to use you horable app. Fortunately, the other members of your staff, where I was to pick up my truck, happened to show up early at 9:30 AM and finally helped me to get the truck. You need to9 up you game for customer service. I hope you doi so , and quickly!ROBERT LEON C.
Not sureLAMONT W.
Le client n'a pas laissé de commentaire.JOHN B.
Josh and the rest of the people were very nice! Thanks for everything!AARON A.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Karen P.
Le client n'a pas laissé de commentaire.DANIEL V.
The customer service is very nice. Great selection of vehicles and trailers to rent out. Have tons of space to park your vehicle. The van that I rented out is clean and new. I will recommend this place. Thank you, U-Haul!RODERICK B.
Le client n'a pas laissé de commentaire.Rajwinder K.
Customer service must be on pointHILDA L.
Pleas fix that radio and also why you charged me 1,29 $/mile when you advertise $.99/mile?Paul R.
The after hours app would not allow me to upload a picture of the odometer and fuel level. I tried to call customer service and the wait was 45+ minutes. This was very frustrating after a very long day when all I wanted to do was go home. This is no reflection on the local office, my understanding is that this is a corporate issue that needs to be resolved at a national level.Greg V.
Very good all !!!!AGUSTIN M.
Le client n'a pas laissé de commentaire.Ashley M.
Great customer servicesRAMIRO C.
Ive been here a few times. Very friendly staff and great customer service ðŸ'ðŸ¾anne M.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.Allan W.
Le client n'a pas laissé de commentaire.VANTHANA L.
Everyone was awsome and very friendly and very helpful I would go back definitely and I would recommend to anyone to go thereDAVID W.
After I rented from this location, I was contacted minutes later by a corporate regional manager at SEATAC, personnel 701081. I was told the truck I had wasn't supposed to be rented out and that I needed to return the truck to him directly. He would provided it to me for free. I was shaken by the call and incident as it was alluded to the truck I had was stolen. I called the location I rented it from and was assured all was ok. I'd like to lodge a formal complaint against the regional manager at SEATAC, 701081. A UHAUL corporate employee should not contact a customer in this manner. You may contact me at the following number to discuss further: 703-731-6350Joseph G.
Le client n'a pas laissé de commentaire.MERRIL G.
Le client n'a pas laissé de commentaire.MICHELE C.
My rental truck was not available with no notification to me. I had to rent 2 smaller trucks which made me had to find another driver asap. This was the 3rd location I was sent to to pick up the size truck I originally scheduled online and over the phone. Seemed very unorganized for my order, everyone else picked up their rentals no problem as I waited. When I got to one of my rental trucks it was on "empty" when it was supposed to be "full" with fuel. I was told to fill the tank and I would be credited the remaining fuel cost, which did not happen, so Uhaul got 1/2 a tank of fuel for free from me. Very disappointing. contract # 87808766JACK J.
Le client n'a pas laissé de commentaire.HYONJAE D.
Le client n'a pas laissé de commentaire.MICHELLE D.
Le client n'a pas laissé de commentaire.Carrie B.
Very nice staffKATHY LYNN J.
They don't have all the things I had ordered online and that is my only complaint. The truck was nice & clean. The people were friendly & helpful. I would do business with them again.BENNIE H.
I talked to one location and they apparently do not rent 1 way trucks, so I booked online at another and a few hours later told they wouldn't have my truck. Then had to make arrangements to pickup at a third location.JOSEPH M.
I was just dropping off at the Kent location. They seemed overwhelmed and short staffed. They made the drop off super easy but the long line to get a rental looked awful. It was at 10am on Saturdayâ€¦. Soâ€¦ maybe the worst time to be there. Other than that. Great. Thanks.MICHAEL P.
Le client n'a pas laissé de commentaire.RAJWINDER K.
Nice customer service from the telephone customer up to the desk service with those two guys! Merci.James Elbert V.
As always it's excellent customer service by the staff members. This is my second rental on this location in Kent this year.DEMETRIO CERIA C.
No commentKOMLAN T.
Free servicesGERALD WAYNE S.
I searched online for quite sometime to find an available truck for 11:30am on Saturday, October 23rd. I got a call from someone from U-Haul telling me that no trucks were available, but If I switched locations there would be a truck available at 2:30pm. I agreed. While driving to pick up the truck at 2:30 U-Haul called and said that no trucks were available. I explained that we had to move items out of a house because it was closing day. The only vehicle available was a small cargo van that barely fit anything. We had to make several trips instead of one. It was a major inconvenience and really stressful, especially since we were charged by the mile.THOMAS MICHAEL D.
Le client n'a pas laissé de commentaire.MARVIN B.
Everything was as to be expected great customer service and worked out perfect.JEFFREY ALAN W.
Le client n'a pas laissé de commentaire.WILBER S.
Le client n'a pas laissé de commentaire.Sam B.
Le client n'a pas laissé de commentaire.GLENN L.
Le client n'a pas laissé de commentaire.NICOLE L.
Customer service was terrible. There were three men behind the counter on their phones and did not acknowledge me when I came in the store. They just stayed on their phones. I finally had to ask for help. Very poor customer serviceKent T.
Truck needs a lot of body work, and it sounded like it was going to raffle apart while driving. Also back up camera is needed on all trucks And know one asked me if I had any experience in driving a large truck and or went over some key things. I could imagine it may be intimidating to some people.ALESSANDRO G.
Le client n'a pas laissé de commentaire.Ken Z.
Le client n'a pas laissé de commentaire.ASHLEY C.
Le client n'a pas laissé de commentaire.IONE S.
Le client n'a pas laissé de commentaire.GWEN B.
Wow five minute rental process was really fast, this surprised me since it usually takes the reservation specialist 20 minutes to input the necessary information into the system. These guys knew what they were doing today!DONALD P.
Le client n'a pas laissé de commentaire.Connie F.
I was a little concern about the different prices on the truck. Because the one truck you gave me was under a half tank and one was on half. I did add gas to the truck but was charged an additional 65,00 $. Please improve on having the trucks fully gassed and that way it would be easier to refill thank you.ETHEL D.
Young man met me in the lot. very helpfulDuane F.
My place of pick up was changed three times and my time of pick up by two hours causing me to loss my hired moving help that was scheduled. Then they didn't have the dollies or blankets I-had ordered months ago. The guy had a really bad attitude towards the other employee that asked a question about dollies, and they don't answer their phones. Would not recommend.DONNA S.
The Staff was on point, courteous and accommodating but the equipment (truck) wasn't. The outside of the vehicle wasn't cleaned after its prior use. The interior of the cab, possibly the outside, smelled of urine. I say possibly outside because after driving 5 hrs in the Washington and Oregon rain, the cab somehow smelled a little better the next morning. My main complaint is the windshield wipers and windshieldâ€¦the wipers and windshield was glazed with road oil and the blurred refraction of oncoming headlights and street lights with the rain made driving extremely stressful and hazardous. After 5 hrs I'd had enough and settled in Eugene OR. The next morning it was still raining so we were forced to wait until O'Reilly's opened to purchase new wipers blades and purple power. Needless to say the rest of the drive was no problem. Comfortable and stress free. What a relief!RANDALL M.
Quick serviceJake K.
Please check everything because big layers workers for uhal ðŸ‘ŽðŸ‘ŽMANINDER S.
Le client n'a pas laissé de commentaire.Bazoumana F.
The trucks at this location are always dirty. I asked them one time to clean out the dirt from the back and they used a leaf blower which need nothing because it was dry wall dusty. When I told the employee it didn't get clean, he said"well that is all I have to clean out the back .MARK STEVEN S.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.RE B.
The staff was professional and very helpful.debbie S.
Le client n'a pas laissé de commentaire.DEXTER Z.
Le client n'a pas laissé de commentaire.ROBERT K.
Excellent service à la clientèle. I had an issue with my wire harness that the manager was able to remedy and get me on the road. The employee there took the time to also help with the harness in addition to hitching the trailer.Connie E.
I was told the cost would be 43 dollies and I was charged a 132 not happy and I will never use your company again againBEVERLY F.
Le client n'a pas laissé de commentaire.KRISTINE L.
Le client n'a pas laissé de commentaire.Andrew D.
Getting final Receipt done just as soon as returned.valerie J.
You doing good guys and you need nothing to do , I appreciate your jobLAYTH K.
Remote rental format is punitive. Users do not want to take photos, answer too many questions and get friends to answer the phone while standing in the rain at the truck while UHaul employees sit behind their desks watching their monitors.David D.
The staff was great you guys need to repaved the parking lotALEX M.
You are doing good guys and you need nothing to doLAYTH K.
I rent the truck put inside the key. Door was locked. So U Haul customer service says no charge roadside assistance. But When I return the key office charges 175 $.HYONJAE D.
The van I got was dirty. Wasn't cleaned out and had a horrible smell.Joel B.
Le client n'a pas laissé de commentaire.Van H.
Issued truck with brake problems, had a hard time to get truck stopped,michael B.