Évaluations des clients South Potomac Service Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de South Potomac Service Center

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Joanna W.
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My order was switched to the online pick up when I selected an in store pick up so that I could get help picking up the truck since I had never rented a uhaul before. The app used to pick up the truck did not work correctly. The counter person just about argued with me that there was no dolly on the order when I knew I had ordered it. Told me he didn't have anymore but when he re read the order he magically came up with one. The fuel gage was at 3/4 of the way full but I was told to fill up the tank when I brought it back so I did not to have any issues. All in all, it was a poor experience. I will second guess renting a uhaul again.

Robert H.
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Le client n'a pas laissé de commentaire.

Harry W.
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Excellent service all four times that we've used Uhaul at this location.

Serena H.
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When I was returning the truck, some guy who was working in the shop started yelling at me telling me that I just hit another uhaul truck. He said JUST GET OUT AND GIVE ME THE KEYS! I got out and walked around the truck only to find out that I did NOT hit the truck! The way he talked to me was very unacceptable, rude and disgusting! Especially because I was accused of something I didn't do. Once I saw that I did not hit it, I found the guy and said come look at the truck. I did not hit it. He saw it and said Ok yea u didn't but u came close. SO THEN WHY YELL AT ME TELLING ME THAT I HIT IT?!?!! It was so rude. He didn't even apologize to me. He deserves to be demoted or fired for being so rude to a paying customer!!!! I will NEVER use this location again!!

Amber B.
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Le client n'a pas laissé de commentaire.

Carol R.
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the back door of the van was open & it smelled like urine inside

Corinne S.
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Le client n'a pas laissé de commentaire.

Luis D.
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Phone app pick up was little intimidating at first, but I am sure it will be easier now that I know what to expect.

Terry B.
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Staff were great and very helpful. Only complaint was the rental truck had a strong smell of cigarette smoke. Otherwise, an excellent experience.

Rebecca B.
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Le client n'a pas laissé de commentaire.

Frank P.
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What should have been a quick and easy process using a Smart Phone, was spoiled by the truck meant for us being held too long by the previous renter. We ended up having to rent a smaller truck that was already on site.

William E.
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This comment does not pertain to the location, but rather the system for communication with the customer via text. When I made my rental my paper contract indicated the drop-off location. I also received a text for dropping it off at that location, which had a link to complete the check-in process. I received no further direction on where to drop off the truck via text, phone or email. However, upon returning the truck to that location I was told that my drop-off location had changed. My issue is that I had never received any instruction about this until the employee at that location told me they didn't expect my drop-off. When I clicked on the link in the text that instructed me to drop off at the first location, the system had updated to the new address. So I had no trouble checking the truck in. So the system knew where I needed to go, but never communicated that change to me. I could see that as being very frustrating for customers doing an after hours drop-off.

Maureen D.
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Sketchy neighborhood in the middle of the night to be dropping off equipment.

joseph C.
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Le client n'a pas laissé de commentaire.

lewis W.
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explain the return procedure upfront..

Charles W.
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Ordered two furniture dollies and hand truck cart. Only thing I got was one furniture dolly. If they didn't have it should have told me. I had to go to Lowe's and buy two. Truck had used face mask on floor board and empty bottle water. Not cleaned at all. We had to sanitize it. The app takes too long and freezes up on you too. Will never use this location again or the app. Bad experience.

John B.
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Le client n'a pas laissé de commentaire.

Steven L.
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Were not at all prepared for 24/7 pick-up. Had to find an employee to pick-up before the store opened and there was no key in the drop box. Also had to do 24/7 return even though employees were present at the time of my return.

natalie Y.
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Le client n'a pas laissé de commentaire.

Rodney W.
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TOOK OVER A HOUR TO TAKE TRUCK OFF LOT.

deborah T.
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This is my first choice for any moving issue. These guys are on time, curteous, explain contract well, I think I've rented 4 or 5 times. Very easy transaction. Im always happy. Thanks guys I appreciate all of you. Deborah Thompson

JIM G.
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Le client n'a pas laissé de commentaire.

Ernest G.
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Good service

Aaron B.
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Le client n'a pas laissé de commentaire.

Kiara N.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

RAYMOND R.
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Le client n'a pas laissé de commentaire.

James C.
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I had no issues with the physical location to pick up and return the vehicle South Potomac Service center was fine unfortunately U Haul itself was definitely not major problems in the online process especially for pick up took over an hour

Amira C.
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Location was great. The mobile pick up was awful. If i knew it was going to be so complicated I would not have done it. You still have to go inside to retrieve the keys so I don't understand the point.

HENNING L.
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I got it with less than a full tank of gas and that is how I returned it but they still charged me just over $10 for gas I don't understand i filled it up just the way I received it???

Scott H.
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Horrible service

Christina D.
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Wear a mask! It's the law yet the guy came out and got within inches of my face as I was hooking up the trailer. I have rented numerous times before and did not need his help but he got right down next to me and completely disregarded my safety. My wife even asked him why he didnt have a mask on. I am high risk and take Covid very seriously.

Melissa W.
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All U-Haul trucks sb unlimited miles or the very least extended miles. I needed to pick up my dtr from college. I had to pay close to 600 to rent this truck for 1 day!!!!

Douglas S.
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Truck had 13,000 miles and someone before me had smoked in it . Terribly smelly. I asked if the inside was wiped down, they said "yes" I got home and cleaned with a cleaner and the paper towels were all brown. Dangerous time not to have cleaned the equipment!

Vicky T.
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Le client n'a pas laissé de commentaire.

Shannon W.
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Le client n'a pas laissé de commentaire.

glenn H.
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Thought rental was $19.95 per day.was charged $79.00 per day. Please explain the difference

KELLI F.
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Le client n'a pas laissé de commentaire.

glenn H.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Truck was not filled up with gas and mileage was wrong. Even after calling and reporting issue, I was incorrectly charged

James P.
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Everything with the location was fine however U-Haul has charged me double for my rental and I am very upset with this especially during this time.

EDWARD H.
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I dropped off my van on Saturday 4-18-2020 . I tried to get on the website that was sent to me. I couldn't get on it. I had a friend try to get on the website with his laptop and he couldn't get on it either

Craig S.
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They went out of their way to make sure I got what I needed. You can't get better than that.

Drew O.
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Le client n'a pas laissé de commentaire.

Carlotta O.
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The experience of it all with fantastic

Richard P.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

Tonya G.
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The owner of this location was very rude I wouldn't recommend this location to anyone I know

Robin L.
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Le client n'a pas laissé de commentaire.

Latoya M.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

Paula C.
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Le client n'a pas laissé de commentaire.

CHUCKIE G.
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Le client n'a pas laissé de commentaire.

RAYMOND R.
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Nothing

Eva G.
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Le client n'a pas laissé de commentaire.

Jason C.
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cut mileage costs.

ROBERTA L.
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They always give quality service I wouldn't change a thing. Please keep up the great service your appreciated greatly!!

JAMES K.
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Le client n'a pas laissé de commentaire.

Greg R.
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Le client n'a pas laissé de commentaire.

Luu V.
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Le client n'a pas laissé de commentaire.

SHAWANA J.
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Le client n'a pas laissé de commentaire.

ROBERT T.
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Le client n'a pas laissé de commentaire.

B Jenna C.
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Le client n'a pas laissé de commentaire.

Jennifer H.
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The wait times for automatic check in were much longer than anticipated. Having to take pictures and wait for a representative to call emergency contacts seemed like something we could have done prior to check-in, and having to wait around for this put us behind schedule. Next time I will use the traditional check in method with the associate in person!

Teresa D.
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The gentleman that was working when I arrived and returned the vehicle was very kind.

Kathy R.
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Le client n'a pas laissé de commentaire.

Kyle W.
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Le client n'a pas laissé de commentaire.

Lee S.
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The gas tank was not half full, took a picture amd semt it in but still charged me for gas that was never there

Linda R.
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Le client n'a pas laissé de commentaire.

Judy R.
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The gentleman that helped me was very friendly. Great service!

Priscilla C.
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Le client n'a pas laissé de commentaire.

Pamela M.
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Le client n'a pas laissé de commentaire.

Dean B.
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Great customer service

JAMES K.
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Le client n'a pas laissé de commentaire.

Brenda F.
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People in front of us had to leave without their truck because they didn't have a smart phone. We were not made aware that we needed one either but luckily we did. They were not told they needed one before hand. Also there are two holds on my checking account that have yet to drop off. The waiting area was nasty and cluttered

John H.
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Le client n'a pas laissé de commentaire.

Jewel C.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Izabela C.
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Le client n'a pas laissé de commentaire.

LaKenya A.
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This place was so dirty I understand if I was in Mechanic but I wasn't

Michelle H.
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Le client n'a pas laissé de commentaire.

Sara S.
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Le client n'a pas laissé de commentaire.

Pete J.
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Le client n'a pas laissé de commentaire.

Leonard C.
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Le client n'a pas laissé de commentaire.

megan D.
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Worst experience ever! Moved with uhaul over many years and this was a disaster. I didn't get a uhaul with a ramp to help move certain items from my home. I called to change trucks thinking I they would just switch me trucks with a slight increase in the bill. Nope charge me for a whole new charge. I still had the first truck till 3 and it was only 11. If when I called the first time and they would have asked the proper questions that I was always asked over the years none of this would have ever happened. I was always asked what items will I be moving? Do I need a hand truck? Do I need a truck with a ramp? Worst customer experience ever! I will not be returning as a customer. I just now a week later got the things out of my old home to my new one. Not a great move and customer experience.

Floyd H.
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Le client n'a pas laissé de commentaire.

TRACEY G.
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Jim was awesome to work with!

LYNDA M.
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When the truck and carrier was delivered, no walk around visual inspection was done, yet when the carrier and truck was returned to a location in Illinois, we were accused of Jack knifing the carrier. That was not the case. If the carrier was unsafe, it should have been detected at this shop and not given to a customer who was traveling so far. We could have had a serious accident.

Lori D.
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Le client n'a pas laissé de commentaire.

Clayton B.
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Le client n'a pas laissé de commentaire.

Theresa R.
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Le client n'a pas laissé de commentaire.

elwood C.
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Le client n'a pas laissé de commentaire.

Christine O.
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Can't think of any. This exceeds general standards.

William U.
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Le client n'a pas laissé de commentaire.

Brandon B.
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Everything was great. Keep it up.

Zachary F.
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Le client n'a pas laissé de commentaire.

COLLEEN W.
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Everything was done very well. There's nothing that the people could've done any better! The location wasn't great because it was in the city and there was only street parking. I had the rental truck overnight and would've preferred leaving my car in a parking lot rather than on the street. Some areas of Hagerstown aren't great. I wasn't sure how it was going to be. Nothing happened to my car but I worried about it. I'd recommend a different location where there might be a parking lot attached to the U Haul place.

JAMES K.
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Le client n'a pas laissé de commentaire.

Trevor W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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