Rick was outstanding and very professional
BRANDON L
Customer Reviews for Southards Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great group of people at this location. Very easy transaction. Highly recommend
RYAN MGreat service in Kansas. Very friendly and helpful.
Patricia HThe Southards location owner and staff work very hard. Top notch service.
Dennis CEverything went well. Explained everything to me and answered my questions and made sure I had everything I needed.
JARROD WNo one at the location when trailer was dropped off. Had to unhook it myself I am 70 years old. Not a great experience. Called UHaul on their help line the girl said she was in Colorado and offered no help!! Pathetic
RANDALL REverything went well with the rental. Staff was friendly and helpful
STEVEN Hvery nice people. good people.
ADRIAN PNo problems whatsoever! Friendly and knowledgeable people!
TERRY BRick is very congenial and helpful, he goes above and beyond for his customers.
KERRI TEmployees were friendly, and helpful They explained the contract thoroughly and what to do if something goes wrong Great people and will return if I need U-Haul again
KEVIN CExcellent experience at Southards U-haul. Great location near Valley Center. The truck was nearly new, easy pick up and drop off process, they answered all our questions and were very helpful. Would definitely recommend this location to others.
RACHELLE RGreat place very nice !!!😊
JASON OWe could not believe the service we had. My husband has been diagnosed with a rare muscle disease. After we went through the paperwork to rent the truck, he went to get in the truck to drive it to our destination. He could not get in the truck because if his lack of muscles. The U-HAUL people came out and asked it there was a problem. I told him the situation and he jumped in the truck and said he would drive it. He followed us to the house and backed it in so we could get it loaded. He got back in our car and we took him back to his place of business (Southards on North Meridian). What he did was save us lots of time and we appreciated it so much. We had a driver the next day, but he was not with us when we went to pick up the truck. . Yes I can drive. But was not interested in driving that big of a truck. (26' truck) Thank you so much!
JUDY NVery friendly owners. Quick and easy pickup.
Donald TNothing is needed because this location has very kind and helpful people taking care of customers.
DONALD RVery easy to work with. They were willing to stay late even if I needed them to.
CHRIS WThe first truck I received there was a pick on the back door and it smelled like cigarette smoke! Got all the way home Went back and they compensated me with a 20 foot but now they're charging me !
DENISE SMr. Suthers was friendly and willing to help with our remote check out process. Truck was super clean with low miles. No issues at all. Thank you!
Tasha PRien
GARY SI was unable to open the latch on the gate to access the trailer. I called Roadside Assistance and the came and helped me out. After that I was able to open and close it easily. I would like to see D rings up top to be able to secure the load more easily and fix the missing D rings oat the floor level-back corner drivers side.
Cynthia PWe always pick this for return
DAVID BNo issues..... easy pickup
ROBERT BThere was some wear on one of the tires. It got me to where I needed to go.
Steven Feasy to deal with, Great service
WAYNE KI did not use the app. To improve your service I'd say don't try to force people to use your app. I just want to rent a trailer or truck, I don't want to download your app. Why not make the app a website instead?
ANTHONY JThe equipment was clean and worked fine for us. Merci.
jim jGood people. Good service. I enjoy doing business with them.
BOBBY BGreat staff and support!
D GMy experience with the staff was wonderful. The only issue was the absence of the dolly that had been requested.
Justin AThe man who helped us was very nice.
Nealee JNot a thing
Jim KGreat selection, easy process, nice people. Easy to pick up and drop off. Would rent again.
LINDA MU can't do any better than u did
mike pFrom the beginning to the end of my rental I was treated so nice and respectful. Merci.
Lori DRental Staff was quick, knowledgeable and easy to work with.
brian mNothing, it was great. Thank you so much for being there.
Theodore JThe overall experience was good. I feel they could use a little more training since this seems to be a new venture for them.
Steve Amore inventory
bruce wquick check-in and amazing availability
Erick LUhaul website is slow and clunky. App and website Had issues saying GPS not working for location check out and check in. Site got interrupted when taking the truck and would not let me go back and finish with starting mileage and fuel.
roger jCheckout and checkin took a bit long, but the location is new so still working through the kinks
Dennis C