Le client n'a pas laissé de commentaire.
Matthew M.
Customer Reviews for Southern Shores Holdings LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great. Greatly appreciated the staff! â£ï¸
Jasonia L.I could not have been more pleased with the equipment and the customer service. Bravo!
John F.THANKS MR. RYAN IS THE BEST OF AGENT
TAI L.They should take care about their trucks. Maintenance alarm was fleshing and brakes were liking.
MARIANNA S.We were to pick up our truck at 3 pm but it wasn't returned until shortly there after so we had to wait for it to be inspected. The inspection was not very good because when we got in the truck we realized the passenger side windshield wiper was missing and the driver side was damaged and zip tied on. The facilities suggestion was to put a face mask over the missing wiper, which was not acceptable since we were driving cross country. Since the facility wasn't able to assist we had to take the truck to another location to have the wipers replaced so we had to spend an hour getting this done before we actually got to use the truck. The people at the other location were more apologetic and helpful than the place we picked up the vehicle.
WILLIAM R.The technology worked but at the time of return it was not working well at first and finally got it done. This way of doing it makes it more versatile for us. Really no human interaction...not all bad. Glad it was available. rb
Richard B.Just dropped it off in the parking lot and did the self check in process on my phone. No interaction but very simple.
Eric S.The location is a multi-business. U-haul signage needs improvement in order for customers to find them.
LUIS A.Parking arrangements are horrible. Bring the trailers out in front of business versus making customers back a trailer through a narrow 50-yard long drive way then to make a 90 degree turn into a very tight spot.
MICHAEL H.Turnkey, easy, in and out office. The staff is excellent and very helpful. I will use this location again.
DANIEL N.My trailer had a hole in the roof so all of our stuff got wet.
ROBERT C.The brakes on the truck sounded really bad
Jacqueline S.Very helpful for someone new to renting from Uhaul. Will use again
Lee M.The area in which I was to park the van was very small, cramped, and not well lit. I was very afraid of hitting another piece of equipment while parking in the dark. Also, there is absolutely no lighting in the front of the building where the drop box is, so I had to use a flashlight. Area and lack of lighting made me feel uneasy. Wouldn't recommend for night returns.
Rachael Ann W.Better maintenance on truck Lights on and transmission is going while breaks soft
TAMMY D.I reserved a truck at the King Street location. When I arrived I was told I had to go to the Wapoo Road location. I was not impressed. I made it to my pick up location and the check engine light lit up. U-Haul said it was ok to drive it as long as the performance had not changed. 100 miles from home and not feeling very safe.
Douglas R.It was quick and painless at this location. Only drawback is you cannot park your car at the location so I had to park at a church across the street and down a bit. Loved the girl that waited on me. Will use again!!
Michelle W.Once again the customer service representative was very friendly and helpful
Darlene N.The only hitch was they did not have the dollies I reserved. Something that important should've been communicated before pick up.
Tracey S.Cruise control on the vehicle.
DAVID B.The experience was fantastic and Ron was so helpful and really worked with us to mediate some snags in our moving experience. Would definitely recommend and will be renting from him again in the future!
Justine L.Le service a été excellent. I was in and out in quickly. The staff answered all questions beyond expectations. I would highly recommend this location to anyone.
PAUL H.Have ramps on all moving trucks.
Gabriel M.When truck was picked up it was obvious that it had been wrecked. The good wouldn't close and the entire front bumper was about to come off. I dropped it off at Oceanway tires in Jacksonville FL and they were shocked at the condition of the truck!
ASHLEY G.Make sure the truck you have ready and reserved is in good working order. My original equipment had a broken roll up door which would not close and they sent me off with it. If it wasn't for the app forcing me to do a full walk around and check I probably would have taken off down the road with the door up. They were apologetic and got me a replacement on the spot quickly. They should have thrown me a slide count for the trouble but overall my experience was positive and I would both go back and or rent from them again.
Bradley T.I feel it was way to expensive! I had to pay for 2 days and I only had it for about 8 hours. I will never rent a uhaul again !
Dannika D.Staff was well-informed and seemed eager to help. The process was fast and smooth.
THOMAS B.Ryan was so helpful. He went over and beyond my expectations. He made so helpful, and next time I need to rent a uhaul it will be from here. The service was that great! 10 out of 10 recommend.
David G.Easiest uhual rental ever! Brianna???, the lady at the front desk was very friendly and professional! Thanks for easing the stress of our move! Beautiful office and impressive fish tank in there as well!!!
Tyler H.The staff at Southern Shores was very courteous and helpful. The most pleasant and efficient Haul pick-up I've had to date.
RONALD R.The exhaust system has a leak and the noise is not acceptable. I had to use ear plugs for the 6 hour drive
DAVID J.There was a can of wine in the truck
EUGENE C.I don't think I will ever recommend u haul to anyone ever again.
ROBERT R.The team was kind and incredibly helpful. I've been renting Uhaul's for moves for the past 15 years and this was, by far, my best experience yet.
Samuel K.Friendly and helpful staff!
Alan L.Don't sell product that is not available. Also make sure the equipment is in good repair and clean.
SAMUELCLIFFORD K.Return was quick and easy
Barry V.The app. It froze and I couldn't do anything but go back which "completed" my order. I had to wait over half an hour on the phone before I could get help to actually complete the order. The woman was very helpful - 5 stars for Natasha.
Janita M.I got there after hours but two employees were there and they help me with the whole process and made it smooth as it could be. I would recommend them to anyone.
Teresa D.Don't give them a truck less than half a tank of gas and expect them to return it with the exact amount of gas. It's nearly impossible to do so without overfilling the truck or being charged more because you didn't return it at that level. It's unfair to your customers and was a huge dissatisfer.
ANTON G.I dropped off before hours
angie J.Nothing. The service was top level, the employees were most understanding and helpful.
HOWARD C.Great service!
Gyllian P.Great customer service!
paul W.Ryan is a gem! All went very well.
FRANCES C.Ryan Cabanting was at the office when I arrived. He was incredibly kind, answered all of the questions I had, and made the process smooth and easy. I would absolutely rent from this location again and recommend it to a friend. Thank you, Ryan!!
Krystina R.Facility was closed but instructions were very clean and in a safe well lit area.
Letitia R.I ordered a 10 ft truck to pickup on San Rittenberg location.....drove 2 1/2 hrs to pickup and they had no truck....they didn't call to let me know!! I called uhaul and they found a truck at Wappoo location. No blankets! No air conditioning! They did give me a 15ft truck for same price !
TINA O.My experience was great. Made the reservation, got in and out swiftly. Thanks to Mr. Tom.
SHELTON W.Exceptional customer service!
BRYAN A.Don't overcharge the customers card
TAMARA C.Expensive
GEORGE M.Fabulous customer service. Very personable and helpful. Will definitely use them again for future moves.
CATRINA G.Quick and easy. I like the option of picking up after hours using the app
Donna R.Ryan was absolutely great - quick check in, helped with loading the furniture dolly and made sure we had everything needed for our move!!
WALTER F.