My 20' truck was exceptionally loud. I have driven many U-Hauls in the past and this one must have had a problem that made it extremely loud. If it wasn't a driving hazard, I would have worn ear protection in the U-Haul. I had to nearly shout to talk to the passenger next to me. The employee who I returned it to noted how loud it was. The check engine light came on a few hours into the drive. It went off a few hours later. It then came back on the next day and stayed on until I returned the U-Haul. This was VERY concerning as I had a 23 hour drive with thousands of pounds of household items. I was often no where near a safe place to stop. The engine problem may have contributed to the exceptional noise level.
Rory B
Customer Reviews for Southern Truck Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Choosing the Truck Share 24/7 option shouldn't relocate the pickup location to a non-manned site if there are closer, manned sites with the same requested vehicle. This site was the second location I wasn't sent to after the remote location truck didn't start and Southern Truck Outfitters was extremely helpful and understanding when I arrived.
Chris HI put I need it for 24 hours and when my son went to get it after 4pm they made us return it by 10 am
Andrew BVery friendly staff working there , was very helpful and prevented me from renting the wrong equipment
Raymond WGreat service at STO. Very easy to work with and would definitely use them again. The location had trouble accessing the Uhaul POS when I came to pick up the trailer. Uhaul corporate improving accessibility and connectivity to the POS system would help.
Edward MNo appliance dollies available at time of pickup
Kyle SOnline schedule and pick up is terrible.
David LEasy return system.
Kyle TThe android app would not up upload pictures during the check-in process. Had to login via Chrome browser to check-in the trailer.
Christopher BTHIS COMPANY IS VERY NICE. BUT SOME COMPANY IS NOT NICE AT ALL .
TOMMY TVery good customer support - always friendly
RALPH GLocation was closed on Sunday, but drop off was easy.
JOEY HNothing. Very friendly and helpful.
DORMADONYELLA SRien
KEVIN STurn in was quick. Nice place nice folks. Would do business there again.
William PThe rental place was great but your online return malfunctioned and it took me an hour and 4 tries to return the truck so I won't be recommending the after hours return
Elizabeth gcontinue your great customer service
EDWARD AI'm disappointed that I returned a car hauler two days early and I get changed a night return rate. This is completely ridiculous. I want the night return rate removed from my credit card.
Andrew THave blankets and supplies pre-loaded onto truck for quicker checkout. Wear masks during Covid.
Sharon AVery helpful
Roland MThey were very helpful and informative. They accommodated my needs, so I would highly recommend them.
Magricely DBoth pick up/drop off locations were a great help. Mike at the drop off location was very friendly & happy to assist with any questions I had. The trucks brakes may need serviced, they were squeeling for the entirety of the drive. & The driver side window had a loud draft that sounded like the window was down for the entire drive.
Parker TVery nice and helpful people!!
timothy sfriendly and professional thank you
Kevin MMaintain the equipment more efficient.
MICHELLE BExcellent customer service at this location.
Patrick RThey were very helpful and nice. Their customer service was great and their location was welcoming.
Andrea MI rented a uhaul at 10:30 am from this location, returned it approximately around 6:30 pm the same day; the location was closed. Upon receiving my receipt I noticed I was charged for two days rental and two days insurance. I don't know if I was overcharged for mileage bc unfortunately I didn't check the mileage myself. I called this location and was told I was one of the ones that was effected by a glitch in their system and I'd be refunded I'm 24 hours. After 72 I attempted I notice I had no refund. I called the 1-800 number & was told a refund amount was NEVER requested. The issue is now being investigated but I better receive my refund?? DO NOT GO TO THIS LOCATION. I've been dealing with uhaul for years and have NEVER experienced this type of issue! But they better return my damn money!!!
LYDIA FGreat service. They took my evidence documenting the damaged condition in which the tow dolly was dispatched to me. They made it a pleasant experience for me. Thank you U-Haul of Level Plains Alabama (Enterprise, AL)
Reuben WTrailer could have been cleaner inside. The tires were getting old and that may have contributed to one of them slowly losing pressure. The staff was helpful otherwise.
David CEverything was great !
Kelvin FStaff not friendly.
Adam WEverything was great.
WADE BVery helpful.
michael snice to deal with and equipment operated great thanks greg
greg bContinue to do what you’re doing!
JOHN TCarol at STO in Enterprise was fantastic to work with.
Andrew ESouthern Truck Outfitters represents the U Haul brand in the most professional manner possible. The service was excellent and I will be using them again and again. Great job!
jeff wThe back of truck still had sand in it, also passager seat had pet hair in it. Over all truck was in good shape
andy mBe truthful about you re-phone and when you will get it back
michael hFriendly courteous service personnel.
Andrew LWe loved the truck (10ft) we rented. It was quick, agile and able to get into tight spaces. Unfortunately it did not come with a ramp, which made loading heavy oversized items difficult. The double bumper also made loading a challenge, due to the double step up required to get into the cargo bay. Great truck, that is absolutely the right size, which only needs a ramp to be perfect.
Mary Tturn in of equipment was good, I had extra boxes that wasn't used in the move that I wanted to sell back, not happening at this location, now I'm stuck with about 15 extra large boxes that I will further clutter up my area.
joe rI called Uhaul 800 number because all the location's were closed and actually I ordered a 25 foot because I was told that the 26 was alot more than the 25 foot , I went to pick it up and I was told that the person on the other end had reserved a 20 foot truck , I was upset because we had to make more trips so that means we we're charged more miles .
Melinda WTruck was a little dirty in the cab but not bad.
Alonzetta LThe reason I answered N/A to the one questions is because I did not have to deal directly with anyone or go inside at my drop off location. But it was very easy to get the truck into the area to be dropped off and when I called to find out the holiday hours the person was very friendly & explained the procedures.
Minyon Lnothing. excellent ease for picking up or dropping off equipment.
john jThe rep from the enterprise location on hwy 134 was very rude & unprofessional. The location I made my reservation didn't have the size truck I need so I had to pick it up at a different location. I requested insurance b/c we were traveling over 300+ Miles oneway and when my husband picked up the truvk I received an ema with an incorrect amount which was minus the insurance. When I informed my husband he called back and the rep stated that she took it off and that she will add it back if he brought the truck back. I called b/c reservations was in my name she told me My it was on there but my husband declined (which was not true) and she was very nasty with a smart mouth. I don't recommend this location AT ALL!!
VERNON mI felt that I was over charged I was qoated $1200 plus dollars Before insurance And when I said I can't afford it She said that oh the price just changed To 900 plus dollars and when I was checking the week prior I was told $450-$550 From there to California ! So at 9 miles to the gallon the entire trip cost me about $2000 minus hotels and food Don't get put into a situation that you get bent over the table!!!
WILLIAM HStaff was very disorganized and took 75 minutes to sort through processing an exchange in their own computer system.
Richard S