Customer Reviews for Southgate Market
(Concessionnaire U-Haul dans le voisinage)

286 évaluations

2500 Tyler Rd   Christiansburg, VA 24073
(Exit 109 off Interstate 81)

(540) 585-4257

Location Hours

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 585-4257

2500 Tyler Rd
Christiansburg, VA 24073
(Exit 109 off Interstate 81)

Services dans cet établissement :

Location Hours

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The owner is a nice and caring gentleman. Very friendly and provides exceptional service. Since moving here I use his services every time. On time and professional. Other places have let me down on other reservations. Great guy.

Stacy M. 
Évaluation :
1

The U-Haul Rep named Eli was lazy and did not want to get out of his seat. I asked if he wanted to verify I had the hand cart and appliance cart in the back, he stated, "no, I trust you that they are there." He stated he would check it in. 24 hours later the truck was still not checked in and 1-800 corporate management had to get involved.

Albert M. 
Évaluation :
3

Truck was not ready when we arrived

Donald T. 
Évaluation :
5

Painless process and excellent staff. The truck exceeded our expectations. Merci!

Adam R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randal S. 
Évaluation :
3

Was not well assisted with auto-transport. Reservations were cancelled by reps and I was charged well above my quote for two separate contracts, however, this particular location did try make accommodations in regard to this.

Fatima G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary G. 
Évaluation :
1

Added gas when I returned it but was still charged a fuel charge.

Mary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy B. 
Évaluation :
4

Steady as she goes.

CLYDELEE S. 
Évaluation :
4

Have a sign indicating that the UHaul office is in the gas station.

Kaitlin W. 
Évaluation :
3

Truck had front bumper hanging loose from previous damage. The truck was not in very good running condition with a very notidable miss in the engine. Vehicle has not been maintained verhy well, if at all

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVINMANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN MARIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

earl G. 
Évaluation :
4

Very nice to deal with.

Kimberly B. 
Évaluation :
1

Don't use them as a location to rent U-Haul trucks. Where I returned the truck in Radford is awesome. They set bar. The location in Ohio was the pits.

Jeradi C. 
Évaluation :
5

Cant think of a thing , I got excellent service I would rent from this facility in the future. Great job Southgate Market, Christiansburg, Va.

Donnie M. 
Évaluation :
4

Selection is limited to items on hand or nearby. OK if they have what you want, but frustrating if they do not.

Stephen S. 
Évaluation :
5

They had the trailer I needed and it was ready when I needed it. Merci

ANDREW S. 
Évaluation :
4

Very nice owner who was very good to help!!!

Rick T. 
Évaluation :
1

I went in to check the auto transport trailer I was turning in and got told the will check it in sometime or another didn't even see the person and had to take it to another lot they had

Jamea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
4

The app for self pick up is terrible

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francene J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francene J. 
Évaluation :
5

The toll free call in number had at least 10 minute wait for the questions and concerns I Had. The agents were always helpful but two of the times the connection on their end was poor. The pick location should have checked the truck for furniture pads and they were there but they thought the pads would be delivered to the location owner. I recommend that location owner verify what is on truck before stating he did not have furniture pads. Location owner was very friendly and upbeat.

Eric F. 
Évaluation :
5

Person who served me was courteous and helpful. Location was convenient for pick up of the rental.

Leonard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
4

Paul was great help

Ratcliff F. 
Évaluation :
5

PAUL {LAST NAME UNK} WAS VERY FRIENDLY, I OBSERVED HIM TALKING WITH OTHER PEOPLE WHILE I WAS THERE, HE WAS OUTGOING WITH THEM TWO. THIS IS THE 2ND TIME I HAVE RENT A TRUCK IN A COUPLE OF MOS. I HAVE USED UH TKS ALOT IN THE LAST 45 YRS, RETIRED FROM VA. STATE POLICE,UH COMPANY LET TRPS.USE AT NO CHARGE. I APPRECIATE UH DOING THIS, WORKING AS A TPR, I DIDN'T MAKE ALOT OF MONEY, IT REALLY HELPED. THANK YOU VERY MUCH

Finch D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip K. 
Évaluation :
5

Staff was very friendly, knowledgeable, and the process was quick.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT N. 
Évaluation :
5

Could not have gone smoother. Thanks

DAVID C. 
Évaluation :
5

I did not receive an Appliance dolly but instead was given a dolly for any item up to 500 lbs.

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeannie A. 
Évaluation :
5

Your app is atrocious. The gentleman at the store was very kind and helpful, but your app is basically garbage. It wouldn't connect me to anyone when I tried to chat and it spun for 30 minutes saying “please wait” before I got so irritated that I just went into the store. Moving is stressful enough, so when what should have been an easy pick up the already reserved truck became extraordinarily stressful it just started the day on a sour note. After speaking with the gentleman at the store and him calling on my behalf, we learned that your app didn't scan my license and didn't transfer my license information as it was supposed to, but the app would have just left me on please wait. I fully support the idea of no contact pickups, but you seriously need to iron out those bugs before you continue to advertise it as a tool. I cannot be the only person who was severely disappointed with this piece of technology. If I were you I would consider shutting it down, rethinking it, and relaunching it because that was absolutely ridiculous.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
4

Some paperwork or immediate email showing I returned the equipment

Finley R. 
Évaluation :
5

The owner was very helpful

Holly L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
4

Conveniently located, right by the interstate.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
3

I didn't interact with anyone. Just dropped trailer off.

Anthony F. 
Évaluation :
5

The gentleman who handled my rental was professional, efficient, and stayed an hour after closing time to ensure I could pick up the truck. When I made the reservation, I chose Share 24/7, but the online app showed hand delivery so he waited for me to arrive. Excellent service!

TRACI J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
5

I dropped off after hours.

Daniel D. 
Évaluation :
5

Good job

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

I scheduled to pick up at the Foodette in Fairlawn, however the were on a “holiday” on the day of my pick-up and I wasn't told. After sitting there for 10 minutes I called the main U-Haul number and was told of this “holiday”. It was a Thursday and was not a holiday of any kind. . I had to drive to the other location to pick up our truck. We were moving so we were on a tight timeline and this cost us about 2 hours of packing time.

Mark W. 
Évaluation :
5

The gentleman that assisted me with check-in was very courteous and helpful. Picking up the trailer was a breeze. Dropping it off was even easier as the same gentleman was waiting for me when I arrived. He checked me out with his smartphone and helped remove the trailer from my vehicle hitch. Very impressed.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
1

Terrible service from Uhaul. Will never use service from this bullshit company again. Switch and change my reservation time by time even couple mins before the pick up time. It makes me do not have time for backup plan and force me to pay more for my rental. Do not recommend anybody use their horrible service.

PHU HIEU P. 
Évaluation :
5

Paul is awesome. Always goes the extra mile to help where he can.

AMY R. 
Évaluation :
2

Thank you everything went great no problem at all Returns it full of gas the ride was nice thank you for your service

LUCY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
3

My pick up location was Glenvar. This location is 35 minutes from the pick up location but also 30 minutes closer than the one in Union Hall which is EXTREMELY inconvenient. To prospective customers: Ensure the pick up and drop off locations are convenient for your needs. If not, there may be additional milage charges.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNALAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah G. 
Évaluation :
5

Wasy check in and out

Gail H. 
Évaluation :
5

It's been many years since I've needed to rent a truck so I wasn't sure what to expect. The process was simple and everything went smoothly. This location is managed by a true professional. I would definitely recommend them to friends and family.

Bonnie R. 
Évaluation :
3

U-Haul called me several times and changed my location. After the 3rd location, I was promosed a rate of 49 cents/mile. Laura from Lynchburg insisted that it would be in my account when I picked up the van. However, as I figured, it was not and the dealer could not honor this. Not a pleasant experience on the reservation end of this.

Hope N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie B. 
Évaluation :
5

The gentleman that works there was very professional and good to work with.

Jacqueline R. 
Évaluation :
5

Excellent service, quick and easy. Have used this rental place twice and will continuing when needed.

thomas L. 
Évaluation :
5

Was a very easy checkin and check out. Extremely fast And helpful!! Would definitely recommend this location.

carol M. 
Évaluation :
2

No clear boundaries of where to park. They told us to park the truck on the side of a cliff with no wheel wedges. It was very unsettling so I took pictures just in case it ended up at the bottom of the hill. It's too bad, the trailer was excellent, but anything dealing with the locations was pitiful.

EDWARDK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Smooth experience as I expected

Chandler H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rachel C. 
Évaluation :
3

I ended up ordering a Ubox at 9:35 PM for the next morning. When I got there they did not have one, but the person in charged worked quickly to secure one for me 20 minutes away. The other place was extreme helpful too. Bottom line I know it was short notice and things downt always go smooth, but the uHaul team, more then made up for the delays, there customer service was exceptional!

Bob K. 
Évaluation :
5

the only location within 50 miles that had any car haulers. they were very helpful

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeannell J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candice B. 
Évaluation :
5

It was a good experience. I would recommend it to my friends and family.

dolly C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAM W. 
Évaluation :
5

Nice staff. I did report missing D ring to the guy who was working. This is the 2 nd time this has happened.

THOMASCHARLES G. 
Évaluation :
5

Excellent!

Timothy O. 
Évaluation :
1

Went to pick it up at the location only to find out it was across town at another location which added more miles to my trip. I could have paid a neighbor and saved money using his truck. The gentleman was very professional at the alternate location and said he would credit me mileage to cover the added distance but that hasnt happened. I was hit with the full bill which I knew would be the case. This will be the last time I use Uhaul and I will share my experience with others as there are other alternatives in the area.

Keith Y. 
Évaluation :
5

Let them know the office is in a gas station. Thanks

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
1

I was over charged. They charged my card before they even came out and checked the miles and gas.

Leana R. 
Évaluation :
5

It was on Tyler Ave. Radford, Va.

randy K. 
Évaluation :
5

I did online check in. Made it very quick. In and in my way in less than 5 minutes. South Gate market location has plenty of equipment and close to interstate. Man who checked me in was friendly and helpful. Hooked up trailer to moving truck and sent me on my way!

Matthew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deonte W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANEHARWOOD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Very efficient operation.

Nick M. 
Non reviews have been submitted for this location.

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