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Richard C
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The back of the small trailer we rented (plated in Utah) said "TOW WIT YOUR CAR", instead of "TOW WITH YOUR CAR". I'm not sure if this was a typographical error/oversight, or done on purpose. Nonetheless, it was embarrassing to ride down the road with this obvious error in grammar, and we made a point to call attention to it with comments written in masking tape. Please check your signage for obvious errors. It is embarrassing and a cause of concern for customers to patronize a company so careless with something so simple as how to spell the word "WITH". For the record, we are a mixed race couple and found this potential "inclusive" use of language offensive and demeaning. It almost seemed as if this was done on purpose for some sort of DEI program initiative. FAIL!
Edwin CThe cab was clean and well maintained, however the back had Mudd and dirt everywhere.
rosie eVery clean ran great plenty of room
jona gGreat rental
Glen BGreat location and great customer service
gerardo dPleasant and thorough representative.
DeLynn JVery easy drop off,thanks
stanford eDon’t fix what isn’t broken.
andrea lWhen I reserved the truck for moving day I was asked if it would be returned the same day and told them yes. I was asked if I thought I'd be finished with the truck in an eight to ten hour time frame, again I said yes. My reservation was for ten a.m. I didn't pick the truck up until 10:40ish, but I let the guy know I was running behind. After having the truck a hour or so I got a call saying the truck needed to be returned by 5 p.m. because another family reserved it. Which gave me a time frame of six hours to move completely. I was never told when I reserved the truck I would be in a time limit. Only asked if it would be returned that same day and within 8-10 hrs. Had I been told it was a six hour rental things would have been done differently. Also the truck was driven ten miles round trip, I was charged almost $19 for fuel. Seems a bit like over kill to me. Considering that means the truck gets less than two miles per gallon . I'm not a happy customer that's for sure.
bridget jIssue with right turn signal,and break light...tested truck plug 100 % the trailer..
mike bThe owner was very helpful and accommodating and even helped hook up the trailer to my hitch. Very appreciative.
Jordan UThe person at the counter was very nice.
Veronica RAlthough the location is not overly spacious, access from 2 different streets makes it easy to maneuver in and out. The staff was friendly and very helpful. Would definitely utilize their services again.
John BGet your pricing right. I was quoted $. 69 online when I get there I was told a hold of $100 would be put on my card and instead I was charged $145. Then I get a bill for $75. Where's the rest of my money? Very unhappy financially speaking.
Michelle CExcellent service à la clientèle. A Large selection of uhaul equipment would be beneficial to the area. i.e. trucks, vans.
Kyle RExplain the charges better, it said 29,99 and it was almost $400. This should've been explained in the beginning which it was not.
Tianna PGreat service
Tommy TThey didn't take the time to even talk to me, except to tell me to put the keys on the dash.
Ronald GJohn Williams at Southside Marathon/U-Haul is a professional and is great to work with. I always enjoy renting equipment from him. Great asset to the U-Haul team!
MARK EAlways so friendly and accommodating! Excellent emplacement!
ROBERT CEasy drop off with no fuss.
cindy hvery helpful
DEAN HManager John runs this location very well. If and when I need another rental truck in the future I will contact John and this location again.
John SOne of the best experiences I’ve had at U-Haul. Keep up the great work.
Kaleb PI'm not sure there is anything I could add. We had courteous service, everything was explained clearly. How to add time if needed, the phone number in case something happened to the truck. Was a nice, fast experience. Merci
julie sWonderful experience and helpful agent
Charles BThey are very helpful and friendly at this location. It's not the quickest place but they guy there will help you with all your questions and needs.
Brice WThere was nothing wrong with the pick up location it is just Huntington is a little confusing to navigate
William KTheir excellent customer service made up for the poor experience with the booking process. However, I will be looking at your competitors for my upcoming needs.
Dr. JEverything went well. Friendly & helpful staff
DANIEL HMerci.
David WToo many changes in my reservations , not made by me. Original reservation info not consistent, paid $400 over quote
Consuelo GThe truck probably needs serviced, it was fine, but had to really focus and steer alot to stay in lane, glad we only moved 10 miles. Deck light did not work we had several loads early morning late at night, would have been helpful to have the light in the back of truck.
Crystal BHave a better after hours contact number
Crystal MEasy transaction, reserved a 15' truck and was able to rent the 10' that was dropped off prior to our reservation. Highly recommend this location
Sarah LAbsolutely nothing. Great experience. Thanks 🙏🏽
Richard MExcellent all around. Very helpful and friendly.
William LCall the place you want to rent from specifically. my wife called the general number to reserve truck for 7am pickup. We arrived and the app nor the website would allow us to proccess the pickup. We called the help number by 7:05am. Someone partially helped within 10 minutes of being on hold,she could not assist any further and transfered us to another person. We were on hold again till 8am. 45-50 more minutes on hold. Apparently noone else monitors that help department till 8am. The person at the rental location arrived at 8am. He was able to help me get the paperwork finalized, the keys for the truck which were inside the building not in an accessible lock box outside, and get the moving blankets requested loaded. So overall we wasted an hour trying to get the truck. If better coordination could have been done to let folks know we couldnt have rented it till 8am it would have saved alot of frustration. The return process was simple.
Donald UWas a very nice man
Loretta PStaff not friendly and seemed way to busy
Tim T