Le client n'a pas laissé de commentaire.
Amanda C
Customer Reviews for Nampa Southside Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The pickup via app sucked - it didn't work- there were a few things through the website that were off. Location of vehicle I'd. Was driver side rear bottom right of bos or top right over cab from front.. Site said bottom left. Also unable to validate gas and milea until I got keys after this step in the site...
Scot AThere were some problems with the place I picked the U-Haul up from, but the gentleman working here was great. It was quick, and easy and he took care of me.
Randy HIt was a fantastic experience, I don’t believe anything could be improved.
Eugene BNothing. My experience was fast, easy, and the person at the counter of the storage facility I picked up and dropped off at was very nice and easy to work with.
Michael LThe gear shifter, key, and light switch were not functioning appropriatly. The office was empty with no customer service and do to the policies of uhaul no accomodations or price adjustments could be made. The requested appliance dolly was unavailable and I had to spend an additional 30 min for customer service to figure things out. Why trust a nationwide brand with such calamity?
David RAttendant was very attentive and helpful.
Doug CTHIS LOCATION WAS VERY HELPFUL AND ALLOWED FOR AFTER HOURS DROP-OFF SO I DIDN'T HAVE TO TAKE TIME OFF FROM WORK. THE STAFF WAS VERY FRIENDLY AND HELPFUL.
Theresa TThe owner was nice, but can't be in two places at once. Need personnel to manage each location, or call and make arrangements to have the rental equipment transported to a location where it can be picked up in a timely manner. Very much appreciated the discount and extra blankets for the inconvenience.
Mitchel BNothing. Great Customer Service. Shannon Is An Excellent Asset To Your Company. Kind, Courteous, Sweet As Can Be. We're Going To Move Our Storage Unit To This Location, Place Was Spotless.
Stacey GEasy to work with.
STEPHEN Gno one was there when we dropped it off had a sign to email them about the drop off. had to wait around for a response to the email
ABEL PPersonnel amical.
Daniel Yeverything was handled very well
Steve MGreat service.
Glen UThe gal that helped me, Shannon, was exceptional. You are lucky to have an employee of this caliber. They are rare.
JULIE SEverything went well. The person who helped me was great. In the middle of the worst snow storm of the year he was right there both hooking up and unhooking.
Dean MDon’t know
ninfa fShannon is amazing !
sam lNa
Erica WDesignated drop-off spots for Uhaul trailers
Kirstin RCleaned windshield would have a been a good thing. Lots of bird droppings and dirt were distracting while driving, especially into the sun. The interior of the cab was clean.
Dan KGuy came in to work when he didn't need too. 10/10
Brendan GVery helpful
JASON SGreat place to rent uhaul equipment and customer service above expectations
JUAN CWhen I was going to check in there was no one at the desk, no sign in the window on what to do and when I called the phone number I received a standard not here message. In the future have a sign in the window saying be right back or when I call a number have it forward to a cell phone. In this day and age it would be nice to have communication.
michael aYes i would definitely recommend this location! Ale was the one who assisted us, he went above and beyond to help me understand how to put on the trailer. Very kind and helpful! Thankful for Ale!!
grace sDome light was hard to turn off, had to google it, but we thought it was broke, turns out it was just left on. So I found out how to turn it off.
Jamie CShannon is great! I was in and out with in minutes! I would definitely recommend this location.
Lisa MThey were super helpful and great to work with.
cary hWe received excellent service at both locations - Thank-you. HOWEVER - Your website needs help. I made my initial reservation on-line, established an account, gave all the requested info, including credit card. Then received a confirmation email - good. Then I received another email asking if I wanted to pre-check-in. Again I got to repeat most of the same info as before, but now it wants to charge my card, which I thought it already did, so I stopped - not wanting to double charge my card. Later, assuming enough time had passed for the system to take my funds, I tried to pre-check-in again as to minimize personal contact on-site, (a great idea). When I logged back in, the system displayed a list of locations. I assumed my location would be on top, (but it wasn't even showing until I scrolled down a page), so I erroneously click on the wrong location and it proceeded to make me re-reserve to same unit and proceeded to charge my card. So I did it, OOPS! My new email confirmation said I made another reservation and now at two different locations. So I cancelled the second one. Twice, because it didn't show that I cancelled it. And it DIDN'T CANCEL IT! And it charged me again. I got it straightened out with your kind location folks, but what an on-line hassle. Then I started getting cross-selling spam for storage I never asked for or wanted. :( PS - Your insurance is WAY too expensive. It cost more than the rental! Had it been $5 or $10, I may have done it, but it turns out I didn't need it anyway and would have been a waste of money.
Curtis TNot a lot of parking available and pretty dark foe the pictures if doing a night drop.
Lisa MI had reserved a dolly and appliance dolly but neither was in the truck. I left and had to come back to pick them up.
Colby CShannon was very personable and professional. I would refer anyone to her for there moving needs. I have used them twice and will need them one for one more time
John MThe truck we rented was easy to drive and was the right size for the job. We also rented a hand truck and an appliance dolly which made the job much easier.
Gary Kthe left rear rim on the car hauler was almost rusted out, did not cause a problem for me however could fail at any time
Billy PNothing! Had a great experience!
Sarah Ljust watch the left brake light does not work
Heather BShannon was excellent and knowledgeable and help me find the right equipment for my move she’s very proactive and I think she represents great organizational skills and is highly experienced in communication skills I will highly recommend her in this location
Steven MI don't believe there was anything that could have been done better.
Enrique GI had a bad experience dropping off the truck Because the girl was new and did not call for help. I called back the next day and spoke with Shannon who took care of everything, she's wonderful and I appreciate her
Margaret MTheses folks are great people. I couldn't have asked for better people.
Steven CGood service. Equipment was good as always.
Rick WShannon was extremely helpful in meeting my moving needs not only was storage but Also equipment rental she’s very professional and extremely well knowledged and the main reason I keep Returning to her for my moving Needs and I will be back Sincerely Steven McDaris
Steven MN0 internet inside had to go outside o complete check-in
Danel Neasier access to trailer and help hooking it up. overall nice location, attendant nice to work with
John HDue to computer/ internet issues. I had to sit for at least an hour.
Christopher GThe toung on the dolly was bent and the agent didn't know it.
ALVIN SNothing. Get place to rent. She was helpful and friendly. Would rent from there again.
Paul S