Customer Reviews for Southside Storage
(Concessionnaire U-Haul dans le voisinage)

338 évaluations

11260 Old Seward Hwy   Anchorage, AK 99515

(907) 562-6683

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h30 pm
  • Mar - sam : 9h am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(907) 562-6683

11260 Old Seward Hwy
Anchorage, AK 99515

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h30 pm
  • Mar - sam : 9h am à 5h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Reduce the mileage rate. 79 cents per mile is a lot for long hauls.

dwayn F. 
Évaluation :
5

The van was not washed but the inside was clean.

victoria K. 
Évaluation :
5

Had to rent a truck at the last minute and one was available!!

Kimberly S. 
Évaluation :
5

Everything was good, but the dirt road to get there is Terrible

Fotofili T. 
Évaluation :
5

Nothing! Lester was an amazing help! If I ever need another rental he would be my first choice to help me!

larry B. 
Évaluation :
4

The gentleman working the front desk is great. I was billed three days for a one day rental though, waiting for the billing people to sort it out. If it wasn't for that error, everything is just fine. Hopefully it is resolved.

mark M. 
Évaluation :
1

Better customer service! Guy at front desk was a jerk.

DEQUAN S. 
Évaluation :
5

The gentleman who helped when we picked up the UHaul truck was attentive and friendly. I would definitely recommend your place to others.

bethel N. 
Évaluation :
3

Having what people ask for would be nice, or at least not make them pay full price for 2x the vehicle originally looked for. Filled tank to half for return when received 3/8 not credited anything and gage was not properly read.

Seth F. 
Évaluation :
5

I will never rent from another location other than this one! The lady Echo at the front desk was amazing!

Ashley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred R. 
Évaluation :
5

Excellent service

Michael P. 
Évaluation :
5

Excellent

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian G. 
Évaluation :
5

Any device to get unstuck from snow will be nice. I got stuck, maybe a pair of strap on tire bars.

Honorato H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jason D. 
Évaluation :
1

Bill they sent are so confusing, no explanation of the charges they made.

Jayvee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Great storage facility. Staff was friendly and professional, the units were perfect. A perfect experience.

Lewis S.  |  Expérience générale 
Évaluation :
5

Smaller U-haul operation in South Anchorage, truck rental, convenient super clean.

Suzanne H. 
Évaluation :
3

My 1st time using U-Haul. It seems that the different U-Haul franchises are independently managed. Useful, perhaps, to have some coordination between them. Cheers

stanley T. 
Évaluation :
3

Customer service was excellent Ranked average overall because Check Engine light was on. Lester said it just came on yesterday and we should be fine. We were fine but I was worried about breaking down. Renting a vehicle without warning lights on should always occur in my opinion. Lester exhibited great customer service

Steven K. 
Évaluation :
5

Always amazing service!

VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Add windshield fluid to the vehicle or buy the one that is -30 so it works. Was a little hard to see through glacier silt on the glass.

matthew T. 
Évaluation :
4

The check out was great, very easy. However, when we went to return it, we called to find out how much gas to put in, the representative told us to fill it up, which was inaccurate. We filled it when we had barely used a gallon. Appropriate clarity would be helpful when called about gas fill up. This added 50,00 $ to the rental unnecessarily. The question we were asking was where the gas gauge indicated when we rented, but the information we received when we called was that we had to fill the tank. Not helpful or correct.

camille B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maynard C. 
Évaluation :
5

The staff went above and beyond to help us with our move. The regional manager helped us deal with the fact that our original rental truck was not big enough.

Jason H. 
Évaluation :
5

Lester was awesome!

Clifford E. 
Évaluation :
3

Lights were out on trailer, no one there to fix it

dawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
4

Ensure system is working and does not attempt to overcharge a customer.

CLARA T. 
Évaluation :
4

Everything went smoothly but I ended up getting double charged for a hand truck when I only rented one...still have not heard back about being refunded the portion I should have.

michael G. 
Évaluation :
5

Excellent customer service! Thank you!

carl S. 
Évaluation :
5

Not much in my life is perfect, but this whole transaction went perfectly. I am glad I found out about the location because it's a whole lot more convenient than the location next to AA The Shop. The person running it is a lot more friendly too as well as being efficient, knowledgeable and helpful. I am sure the lack of signage to find this has been mentioned before......

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

We needed a truck for a couple of hours to pick lumber from the home improvement store. Check in and out was very fast and efficient and the staff was very friendly. We would definitely use them again.

matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Great customer service - accepted our donation voucher and invited us back again.

VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lazaro K. 
Évaluation :
5

So pleased to have this U-Haul outlet in South Anchorage. Not sure how many people know it is here because there is little advertisement visible from the Old Seward Highway.

Carol F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Within days of renting from UHaul and giving them my cell phone number as a contact, I began receiving spam text messages. I have never received messages like these until now. I assume that UHaul must sell their cell phone database on the open market. Be aware of that before you give them your personal data.

Jonathan H. 
Évaluation :
3

I checked in online but when I got to the location I waited at least half an hour to be helped. Only one person working front desk. She had to answer phones, do pick ups, drop offs, etc. when I dropped off van it went really fast. Even though I had a long wait I will rent from this location again.

Sharilyn B. 
Évaluation :
5

It was great....the agent was super helpful and patient

sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nayyir R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ilnur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett A. 
Évaluation :
5

Super easy and well priced

allison A. 
Évaluation :
3

The quality of the truck was less than expected. Poor headlights, steering out of alignment, mirrors not able to be adjusted for safe viewing, and suspension mostly worn out.

Jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn K. 
Évaluation :
5

Nothing I recieved excellent customer service and the rental equipment was ready when I got there and I was able to return on a sunday. I would recommend this location to anyone.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ilnur M. 
Évaluation :
2

Location was challenging to find (no road visible signage) and the road leading to it was pretty choppy/washboardy. Staff was great and signup was quick. The pickup I wanted wasn't available but I got a box truck that though awkward worked okay .

ronald F. 
Évaluation :
5

The gentleman at this location was extremely helpful.

Victor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ilnur M. 
Évaluation :
5

Nothing that I can think of.

gregory B. 
Évaluation :
5

Customer service was great! The staff were very helpful. The truck was so convenient and clean. We will definitely rent it again in the future and will definitely recommend it to friends & family.

Jake Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

It is nice if we can walk in to rent without any reservation.

lina H. 
Évaluation :
5

Right hand tire ratchet could use some lube

Nicholas K. 
Évaluation :
3

I was not convinced that the truck's cab had been sanitized since the previous renter. It seemed dirty and nothing was mentioned about sanitization.

Simon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
2

Your administrative assistant was rude & unfriendly. No pass with customer service. No positive feedback of even "Thank you or Drive Safely!" Awful customer SATISFACTION . We brought the UHaul back on the 21st, not late and charged 20,00 $?!? Not cool! We even filled the gas all the way, how it was. And still got charged 20,00 $ after hours? Understandable your nog open on Sundays but we returned it the day we promised. So PLEASE kindly reimburse 20,00 $, we returned the vehicle thd day we promised, and were treated disrespectfully, no smile or positive customer service! Merci.

Pedro J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chae sik L. 
Évaluation :
5

The service was great, but the vehicle smelled so bad. The cab and the cargo compartment smelled like both weed and cigarettes mixed together. Even with the cargo door wide open, it was tough to load our things without getting a headache

Gina J. 
Évaluation :
5

The truck was not clean and sanitized we live in a different era cov19 is real I had to make a request for the cleaning material and cleaned the entire truck and sanitized It and of course I got help from the employee. I will recommend that you have two employees at that location it was not my responsibility to clean somebody's mess. I felt sorry for the employee that rented me the truck she was by herself and therefore could not do much. The first truck she rented had a flat tire a lot of my time was wasted there for no reason although she was apologetic and I accepted her apologize she was very cautious and respectful. I am just making recommendation and I am not criticizing her service you just need to hire more employees to make you service faster and also a cleaner to constantly clean and sanitized your trucks.

lamin J. 
Évaluation :
5

Needs a sign out by the road showing where to turn in. Could see the business from the road but had trouble finding how to get there.

RICHARD B. 
Évaluation :
5

EXCELLENT SERVICE ....Above & beyond

Betty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley C. 
Évaluation :
5

Excellent service.

david S. 
Évaluation :
5

He was wonderful to me and I will rent from them again.

patericia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darwin R. 
Évaluation :
5

Elevator timing allowance was too short

Yuriann U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wesley G. 
Évaluation :
5

I was very pleased with this U-Haul location. Having used a different location for many years, I am happy to have found this one so much closer to my home.

Carol F. 
Évaluation :
5

Great service from guy behind the counter... truck was perfect!

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve V. 
Évaluation :
5

The front desk representative (gentleman) was extremely helpful - very professional, courteous and made sure everything was covered. A++ service all the way around, thank you.I will be back!

arthur M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

becca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denmer W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff O. 
Évaluation :
3

Didnt make it there before yall closed at 5:30 pm. I wasn't expecting that, as Fairbanks on college is open til 7:00 pm. That works better for me. Charlotte chilson

charlotte c.  |  Réservation 
Évaluation :
5

Switch to different U-Haul storage location

Peter S.  |  Réservation 
Évaluation :
5

Other than their recent switch of systems, I have no complaints with the facility. I had invoice problems that were handled promptly and staff was friendly to work with.

SHAWN W.  |  Expérience générale 
Évaluation :
5

The staff was so friendly and accommodating that I have recommended this storage facility to friends of mine! Very convenient and accessible. I am 100 % satisfied with Southside Storage 

TERRY S.  |  Expérience générale 
Non reviews have been submitted for this location.

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