Customer Reviews for Southside Storage
(Concessionnaire U-Haul dans le voisinage)

446 évaluations

11260 Old Seward Hwy   Anchorage, AK 99515

(907) 562-6683

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h30 pm
  • Mar - sam : 9h am à 5h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(907) 562-6683

11260 Old Seward Hwy
Anchorage, AK 99515

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 4h30 pm
  • Mar - sam : 9h am à 5h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gerardo F. 
Évaluation :
5

,Maintain padlocks.

Gabriel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
1

I wrote my review on Google maps..

preston M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZIA H. 
Évaluation :
2

The guy at front desk how terrible customer service and was more worried about his cell phone then helping me with questions

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh M. 
Évaluation :
3

Truck had no windshield wiper fluid on pickup. Trailer install was done without showing how

christina M. 
Évaluation :
4

Fix the road!

Paul F. 
Évaluation :
2

Truck was to dirty and I was getting charge 25 dollars for it. I took pictures location was hard to find with no UHAUL on the street. Pick up and drop off process online was very easy that I loved no lines.

Makerita I. 
Évaluation :
5

It would help to have some signs for finding how to get into the location and some street maintenance to repair the road leading down to the parking lot

Paul F. 
Évaluation :
5

The location is difficult to find by GPS but the manager gave excellent directions during the csll the day before.

kristy P. 
Évaluation :
5

Lester was very helpful and outstanding customer service. Recommend him employee of the day 

Paul H. 
Évaluation :
5

Great experience from start to finish

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKeesha L. 
Évaluation :
5

Quick, no nonsense process. Well maintained equipment and knowledgeable staff.

roger N. 
Évaluation :
5

Great customer service! Great experience! Will use again.

george H. 
Évaluation :
5

Excellent experience. I would use again. Thank you.

Nancy N.  |  Expérience générale 
Évaluation :
5

Location is a bit hard to find. Google Maps cuts out before you are at destination. Not sure how that can be changed though.

Jordan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARRY G. 
Évaluation :
2

I rented a trailer that you did not have available. Had to take another trailer that I didn't really need. No other options. Not to mention that not all the lights on the trailer worked. No running lights no left blinker light… Was told that if anything happened uhaul would cover it. Was not pleased that I had to risk driving without proper lights

Raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

Great service at pick up. Best local uHaul location. Easy key drop off. Nice follow up phone call. Overall great experience. Merci.

John R. 
Évaluation :
5

Great front desk service at pick up. Great truck rental. Great front desk service at drop off. Merci.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
1

Please call me at 423- 463-4660. Too many horrible prob with everything to list.,

Mary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
1

Oder was not ready took 45 min to get trailer and truck. Charged card 600 with out asking 400 more than what was suppose to be charged.

DONALD W. 
Évaluation :
4

Lester was extremely helpful and and helped navigate us to a very obscure location that was very difficult to find (after 3 GPS tail chases and 4 calls to Lester 🙃).

RUSSELL S. 
Évaluation :
5

Lester was courteous and very patient and helpful.

joyce P. 
Évaluation :
5

Vehicle had intermittent check engine light. Dash lights for the Tachometer and speedometer were burned out making it very difficult to know my speeds at night. Powertrain making some whining noise, especially at lower speeds. Suggest thorough test drive and maintenance follow-up. Truck was clean.

Glenn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

Great service great location

jess O. 
Évaluation :
5

I had a good experience at U-Haul today

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheyenne D. 
Évaluation :
3

I was told the price and fees of the week long rental and got charged additional when I returned it in the same condition. They told me when I paid the first time that, that was all I needed to pay. Why the upcharge??? The guys on the phone do not explain all the charges upfront. Did not like that.

kyong C. 
Évaluation :
5

Very easy and convenient

MARIO S. 
Évaluation :
5

Very good 👍

Fehoko P. 
Évaluation :
3

Attendant was unkind when we expressed confusion over pricing. We also accidentally drove to the wrong location to drop off and while trying to exit the lot were continuously honked at by an employee, probably 15 consecutive and aggressive honks.

nithya T. 
Évaluation :
5

Signs from the main road, showing how to get to the location. It was a little challenging to find the entrance.

William Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee W. 
Évaluation :
2

Vehicles don't appear to be inspected after returning. I was initially rented a truck that still had the previous customers locks on it and it was not cleaned , inside or outside. Then, after switching to a different truck, IT had the lock cut off and was also dirty and very low on fuel. Unsatisfactory

jamie N. 
Évaluation :
5

Maybe get the road graded down to the facility. Great personnel.

ron R. 
Évaluation :
3

Wrong address listed causing confusion on how to find. Very indirect entrance and no way to know au-Haul was there until turning around in neighboring business's parking lot

Shawn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dayra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Went above and beyond with great customer service

Gail T. 
Évaluation :
5

I wasn't instructed on how to return on Sundays. They were closed but did not tell me how to properly check out. The sign by the key drop gave what seemed to be outdated instructions and I wasn't able to navigate the website to return the truck as the sign instructed. I dropped the keys and left, hoping that would be enough.

evi L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
3

The truck was very dirty at pick up. However I did not say anything because I picked up the truck at 5:30pm and it had rained heavily that day and several days before. I am not sure if the trucks are normally cleaned in between or not. This isn't a complaint, but more of an observation and just making you aware.

Ambra M. 
Évaluation :
3

The equipment was decent and overall clean, as to be expected. Prices were not bad. 15' Truck was very roomy. Merci.

Russell S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
3

Vehicle had empty containers in cab and a few pieces of trash in the bed. Needed to be cleaned before renting. Truck worked great though.

Kevin E. 
Évaluation :
5

Gentlemen was very polite and helpful

daniel S. 
Évaluation :
5

You've done everything possible to ensure a great experience. I've extended this rental twice and I've experienced courteous service. Inreally appreciate this. Daniel

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reno G. 
Évaluation :
4

The cab was dirty and dusty, probably because your have to take a dirt road to get to the U-Haul rental place. The person at the desk was very nice and helpful. Everything else was great.

Jason H. 
Évaluation :
4

Thanks for the truck 👍 really needed it

Lonnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

I really liked the smaller location and more personal service over larger Uhaul hubs I've rented from before.

James U. 
Évaluation :
5

Fast, friendly service. I WILL be using this location in the future.

Scott P. 
Évaluation :
3

I was told to go to a different pickup location and was re-routed which was tedious and time consuming,

Jared K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
2

The van had a lot of hair in the back and smelled really bad, like wet dog smell.

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
3

The Uhaul representative at this location was helpful and efficient, but the cargo van that I picked up smelled very strongly of gasoline inside. The rep warned me that it smelled like gasoline and said that the previous customer must have somehow gotten a little gas on the passenger seat, but in reality, the entire van reeked strongly of gasoline, and it looked like gas had been spilled over half of the cargo bay floor. I was in a huge hurry to move out of my apartment that day, and there were no other vans available, so I used that van but kept the windows open the entire time. It didn't help to lessen the odor. The exyterior of the van was also covered with a light layer of dirt as if the previous customer had driven it on dirt roads. I told the rep in advance that I would be returning the van after hours, but I wasn't aware that I had to use the Uhaul app on my cell phone to prove that I had returned the van that night. The app asked me if the van was clean enough for the next customer, and I answered "no" because it was dirty when I picked it up and it had the strong gasoline odor inside. The app then automatically tacked on a $25 cleaning fee to my account. I was very annoyed and frustrated that I couldn't get it to undo that even when I completely went through the "return" process a second time. However, I called and spoke with a Uhaul Customer Service rep a few days later when my receipt arrived by email, and she was very kind and helpful and gave me a $25 credit for the cleaning fee. I have had many positive experiences with Uhaul in the past, but overall, this was NOT a positive experience.

becky M. 
Évaluation :
5

Service was excellent! I will rent from here again and recommend to others.

katherine H. 
Évaluation :
5

A great way to GO!!!

Karen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda A. 
Évaluation :
5

Pricing has gone up and this has been a really difficult year for most of us. I wish businesses would stop marking things up to make up their difference for the last year because the rest of us have struggled also

Stacey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Friendly staff. Clean equipment. Great service.

Seth H. 
Évaluation :
4

Aucun

Nick N. 
Évaluation :
3

I responded earlier as I rented two trucks over the course of a week, and would only say that anyone renting from U-haul should consider the following. The company is worthless! The management is extremely weak and uncaring. The local folks on the ground from your community... They are the only thing holding this dumpster fire together! Be patient with them, know they are from your community. And they want to help, but their hands are often tied. Try not to take your frustrations out on them while knowing they are hosed just like you by a company that is failing to maintain any standard of customer service!

Martin F. 
Évaluation :
3

At the coprorate level, U-Haul is worthless! Your website and rental section specifically is designed to "trap" customers with additional fees. Your contracts and policies do not refelect your advertising! Rates for $19,95 a day my ass! Add mileage, that will change by the day of the week, hidden fees, answer this text or we will charge you fees and fuel charges that do not reflect actual refill amounts. Management at the local level, all the way to the top should be made to attend mandatory customer service training! With all that being said... The nice folks trying to keep this rag-tag company functioning are working hard and doing it with a smile! Echo, the nice gal that rented me my truck, took great care of me. If there is a silver lining to U-Haul, it's the local folks who actually make things happen. Unless I have no other alternative, I will not rent from U-Haul again!

Martin F. 
Évaluation :
5

Impressed with the customer service rep calling to check if I wanted to change reservation when I was running behind. He also got me out on my return with asking if I was fine with an email receipt, rather than have me wait for paper. Kudos to him.

Clinton W. 
Évaluation :
3

maintain the trucks. my right rear view mirror was spinning and inoperable. Because it was the last truck I was forced by necessity to use it,

Allison L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
3

The truck was dirty inside and outside. Like it had been driven on dirt roads.

Coval H. 
Évaluation :
5

Allways great customer service

VIRGINIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

The rental tech had me set up and out on the road within ten minutes of my arrival. He was very informative and a delight to deal with! The trailer was clean inside and equipped with new tires, which was a real treat.

Wesley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL D. 
Évaluation :
5

Southside storage was amazing!! Christine went above and beyond to help us after the Old Seward location told us they would not honor the reservation we had for a 10x10 storage unit, which had been confirmed at the time we rented our $3600 truck rental. They told us we could have a smaller unit.......and what were we to do with the rest of our stuff? Employee gave us the manager's number and told us if we wanted a 10x10 unit, we could go to the Boundry location. We went to Boundry and after almost an hour we got a storage unit on the 2nd floor, far away from the elevator with no carts anywhere to be found. The building had one elevator and we waited nearly 10min to go up one time to our unit. There was no way we could hand carry in a 15 foot truck's worth of furniture and boxes. This is where Christine came in and saved the day! She drove back to Southside after they had closed to get us a unit. She was amazing. I called the toll free number to express concerns on the fact that our reservation was not honored and was told I would get a call back from the manager from the Old Seward location within 3 days. To this day, still no response. I did get a call from the Boundry location to verify why I had not used the unit, which I had told the clerk at the counter, and they wrote down the cancellation of the unit the same day I had signed up for it. I explained to the person on the phone what happened and was told I would get a call back about the reservation not being honored, but have not heard back. We wasted 3 hours of our time trying to get a storage unit we should have already had, times 3 people......that is 9 hours! We then had to pay for a rental unit when it was supposed to be free for the first month with our uhaul rental. We would like management from Uhaul to call us to discuss our extreme dissatisfaction with the Old Seward location. I can be reached at 907.242.6708. The excellent rating is for Southside Storage. The Silverton location would get an average rating (they forgot the pads and dolly and truck was not accessible as another truck was blocking it.) The Old Seward location is the reason for the poor rating as I am highly disappointed with their service and their care less attitude that they did not have a unit for us. They could have offered us two small units to make up for the size we were supposed to have, but they did nothing but send us off to the other side of town.

Jeff H. 
Évaluation :
5

I really appreciate this U-Haul facility at this location in South Anchorage - so convenient.

Carol F. 
Évaluation :
5

Great storage facility. Staff was friendly and professional, the units were perfect. A perfect experience.

Lewis S.  |  Expérience générale 
Évaluation :
3

Didnt make it there before yall closed at 5:30 pm. I wasn't expecting that, as Fairbanks on college is open til 7:00 pm. That works better for me. Charlotte chilson

charlotte c.  |  Réservation 
Évaluation :
5

Switch to different U-Haul storage location

Peter S.  |  Réservation 
Évaluation :
5

Other than their recent switch of systems, I have no complaints with the facility. I had invoice problems that were handled promptly and staff was friendly to work with.

SHAWN W.  |  Expérience générale 
Évaluation :
5

The staff was so friendly and accommodating that I have recommended this storage facility to friends of mine! Very convenient and accessible. I am 100 % satisfied with Southside Storage 

TERRY S.  |  Expérience générale 
Évaluation :
1

Not on the facility. It`s was poor on the web site. What was advertised was not actually available

Privacy R.  |  Premières impressions 
Évaluation :
5

Our thanks to Cheryl at South Side Storage for all her help in getting us signed up and moved into storage.

Privacy R.  |  Premières impressions 
Évaluation :
4

The price was much higher than another storage unit in town. However, your place does look much nicer. Could use to grade the dirt road to entrance, as the pot holes are huge.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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