Customer Reviews for Southview Quick Lube Express
(U-Haul Neighborhood Dealer)

Évaluation :

5

pricing for mileages is to HIGH

Évaluation :

5

Great customer service, easy pickup and drop off.

Évaluation :

5

Will rent from here again. I had no issues.

Évaluation :

5

Let your website advice which uhaul allows one way or two way.

Évaluation :

4

They were technically closed but still assisted i really appreciate their assistance

Évaluation :

5

Trucks and trailers have been brought up front on paved areas and makes it much easier to pick up and drop off.

Évaluation :

2

The rep was good, the facility was too small, cramped and dark. The location where the trucks are parked do not have pavement, damaged my car and there could've been snakes in the overgrowth. The 24 hour service is a joke, get rid of it until you can overhaul it. It was too complicated, too many security steps, and you need everything in writing. The verbal instructions were limited and the horrible experience could've been prevented with a one page document explaining the process. When it finally worked, your system experienced technical problems, error out and I had to start over.

Évaluation :

5

Was a great value Thank you

Évaluation :

4

Friendly and adaptable when the truck had a smoker's smell. The smoker's smell would have caused migraine headaches if he had not been flexible.

Évaluation :

4

We didn't really work with anyone. The car place next door showed us where to park and drop off the keys in a box attached to a small shed/building.

Évaluation :

1

My complaint is with the reservation system or the first location I was scheduled for pickup. I had to go to the next town to get a truck that was confirmed for me 1/2 mile from my house with a crew of people waiting.

Évaluation :

4

Not much. Easy process!

Évaluation :

3

It was a shed basically. The truck was parked next door behind a gas station. Clearly the wooded area behind it is where homeless have live or live.

Évaluation :

3

I had to go to 3 different locations before I could pick up the truck, with the other locations saying they did not have it and the previous customer dropped it off at a different location than where they had agreed to drop it off(which I hope he was charged a penalty for different drop-off because it messed me up). A bit better notice on this would be nice. Plus the location did not have the appearance of a professional business and appeared like a 3rd party run-down location, with the vehicles hidden and parked behind a low-grade gas station. You can do better, u-haul.

Évaluation :

5

The rental equipment was conveniently located.

Évaluation :

5

The engine light was on but he assured me it would be fine. I didn't have any trouble with it but you may want to have it serviced.

Évaluation :

3

The trailers were stored in a bumpy field near but separate from the specified pick-up location. Could see this being a problem for some customers that are picking up without a truck.

Évaluation :

1

Employees that worked in this location were extremely rude. I was even told that I was in the wrong place even though there was a drop of box for the keys.

Évaluation :

5

Great customer service. Trailer worked out well.

Évaluation :

4

The experience was good over all. I would like for the cab of the vehicle to be cleaned and better smelling before the next renter.

Évaluation :

3

I ordered furniture pads and didn’t get any

Évaluation :

5

Keep your current employee. Very personable and knowledgeable.

Évaluation :

2

The UHAUL representative was very helpful. However, the truck itself had water in the door handle, I assume the window was left cracked open during a rainstorm. It wasn't pleasant dipping my hand in water trying to close the door. Other than that the experience was decent.

Évaluation :

3

Do a maintenance on ur trucks before the renter picks the truck up. We scheduled a pick up for 9 am couple of hours later hubby comes back with the truck. We are packing and loading away . At 3 pm my husband tells me that the CHECK ENGINE LIGHT WAS ON. We call U-HAUL AND WAS TOLD IT COULD BE A 2 hrs wait to get someone out to look at the truck! REALLY?!! Our move was from NC to TX with a 6 yr old with ADHD. Finally someone showed up to look at the truck. He said it was an error code and we were clear to drive. It's now after 6pm and we desire to stop packing and loading for the night. Sunday afternoon came and we are finally hitting the road. About 100 miles into our move the light is on again! We had to get off the hwy so someone could look at the truck again! This was 5:30/6:00. Around 7 pm someone come to check the truck out again. Another error code! Cleared again. In the morning we head out again. We were told to ignore the light and keep driving we would be ok. ITS NOT OK WHEN UR NOT SURE IF UR GOING TO BE BROKE DOWN OR NOT! A move that big is one thing. With a grand child with issues is another. We planned for all that but not a rental that cost a lot and added to our stress 3 times over. We like to travel at nite. Child is asleep and not much traffic. This truck cause us to feel like we could only travel in daytime and we ended up having to rent a room 3 nites. To top it off we got the truck back on the day it was due, but not at 9 am as we picked up. It was at 6:30ish. We were billed another $80 something dollars! Way to go U-HAUL. We were using ur service a lot every couple of years. I don't think we will be back for more headaches from ur in maintained trucks. When I said something to the lady where we were dropping off on a phone call I was told" I'm sorry for ur trouble but that's not a reflection on us". Oh really!??? Interesting....

Évaluation :

5

All was great. Rode and drove well.

Évaluation :

1

Don’t overcharge your customers and close location for business

Évaluation :

5

On time and very professional

Évaluation :

5

Very helpful and great customer service

Évaluation :

2

Be honest about what time the staff will be at the location for pick up. I did the 24/7 pick up but was told the facility opened at 8. As I was driving off around 845 an employee pulled up with the dolly I had requested..... I turned down the dolly.

Évaluation :

3

After ordering truck from Bragg Blvd, was directed to pick up on Legion Rd...15-20 miles in opposite direction from my home. Picked up truck which had a slight vibration while going to my home. Once loaded and underway, vibration got worse as the speed increased starting about 35.mph. At 55-60 mph vibration was so strong it would knock hands off the steering wheel and left front wheel was bouncing approx. 3/4 in off the ground. Had to take a slower route to new home which stretched the trip from 4 hrs to 8 hrs. (Double time - double gas)

Évaluation :

5

Best experience with a UHAL company. Beasley was very courteous and professional. He went the extra mile to look for exactly what we needed. I wouldn't hesitate to recommend this location (Legion Rd location) to anyone.

Évaluation :

5

Nothing, service was excellent.

Évaluation :

5

Ensure service person is aware of key/drop box codes if changes have been made recently or service person is unfamiliar with the office being serviced.

Évaluation :

3

Advertising and location is understated. Customer service was excellent.

Évaluation :

5

Beasley was very helpful. No problems at all.

Évaluation :

2

This area needs an urgent management system . The phone doesn't not work, you don't find someone to help for first time cusotmer . The U-Haul staff at Galaspy, Fayetteville really helped to access the booked vehicle.

Évaluation :

3

It was not obvious where the UHaul store was, and it was after hours. However, the nice guy working at the shop next door told us where to leave the truck and drop off the key.

Évaluation :

2

Provide blankets and dollies with 26' trucks.

Évaluation :

3

Nothing. The two staff members were courtesy and polite.

Évaluation :

2

Uhaul shares a property with another business, and driveway entrance, office, and rental units locations are confusing. Limited access roadway adds to confusion and difficulty getting in and out.

Évaluation :

5

I had an outstanding experience with Uhaul and I look forward to coming back for my next move.

Évaluation :

3

So I rented a 20ft truck and per the contract I only drove 72 miles and they chargers me for 144 miles and doubled the mileage. We also filled the tank and was charged for that. And the truck was dirty inside and out. There were dead bugs all over the truck and windshield.

Évaluation :

1

The person wasn't there. No charges was provided to me. When returned no one was there and billing is more expensive. Not there to answer questions and no phone calls.

Évaluation :

2

Have someone in the office when customers arrive. We waited over 15 minutes for someone to assist us. Then it took another 15 minutes to print all the paperwork for signature. Also need to provide a way to safely drive the 15' truck in the opposite direction from the flow of traffic - cannot make a u-turn with this size truck - had to travel 5 miles out of our way to take the truck to the destination of the materials to be moved.

Évaluation :

3

The person was late opening the store and took 45 mins to get the truck even being the first one there.

Évaluation :

3

I requested the truck and trailer at least a week out for a one way move. When I went to pick up the truck and trailer they were not attached and when I attached the trailer non of the lights worked. The place did not check the equipment before signing it to me. After 5 hours of waiting and having the people perform a maintenance check they determined it was the truck. However during this 5 hours I had to leave to load up the truck- which took 30 minutes. I picked up the truck and trailer Friday and was moving out of state on Sunday and the final apartment walk though on Saturday. So at 7 o'clock at night I took the truck and trailer that didn't work. My trailer lights never worked and my exhaust pipe was not connected and when roadside assistance tried to fix it, he determined that if connected, it would set the truck on fire. So my son and I road the entire 8 days in a rental truck that sounded like a stock car. Every time we pulled off for the night it took my son and I a while to get full hearing back. The brakes were shakey the whole ride and made me nervous going downhill. It kept slipping out of gear and not changing gears appropriately. The people here were nice enough but unorganized and did not perform the safety checks needed and had no way of fixing anything.

Évaluation :

5

Great experience there. Very helpful staff.

Évaluation :

3

Update the computer program, more user friendly

Évaluation :

1

The office was incredibly unorganized. Took us 30 minutes to pick up the truck because the woman claimed she could not find our online reservation. Then to top it off they did not have any of the extra equipment I wanted to rent, such as furniture pads.