Jason B.
Very kind people at front desk helped me load trailer and made sure everything was good to go
Évaluations des clients Southwest Emporium
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Southwest Emporium
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DAVID H.
Corina & Robert were friendly, helpful, and knowledgeable. Great people.
Shannon P.
Had issues the whole time called for rd side service took five hours for them to get there and your service only sent someone for tire. Worst damn experience ever and will be challenging the billing amount and want some sort of refund
Edith S.
Staff was friendly.
Jennifer L.
The owners of this location are amazing!!!
maria luisa L.
Excellent customer service !
David C.
This was the best experience at a Uhaul dealer ever!
Robert T.
Good job. Everything was fine.
Daryl M.
Very good service with everything
eddie B.
Nothing! Everything was absolutely wonderful! Corina is so nice and amazing at her job'
ERROL DANIEL S.
Helpful and friendly staff.
heather S.
Very nice people and quick intake. Would recommend! Also had great advice for newcomers :)
Bob W.
Inside the truck there is a sign that states, "$25 credit if you sweep out the truck." I did so and when I inquired about the credit the service people laughed and said U-Haul doesn't credit anyone. What gives?
james G.
Always make sure you check the odometer and take a picture of the mileage. Turns out the odometer on the contract and the odometer on the truck did not match. I did not check and got charged 50 extra miles on my rental. They said there's nothing they could do since I didn't take a picture of the odometer when I left. Always check.
Harold N.
Great Customer Serviced
Lorenzo M.
NA.
KEVIN J.
Second time I've picked at this location, Great customer service, prompt and friendly...…..
raymond G.
Inform them that certain size Vehicles do not have cruise control this is very important when you are driving 800 miles otherwise it was a great experience U-Haul is my favorite equipment rental company
Karen A.
Great Service! Wonderful People!
MARY H.
I did not receive anything from them stating they are accepting the trailer on the 26th when I returned it. I called on the 27th asking for some kind of email or receipt she was busy she said but would get that to me. that never happened. I don't like not receiving confirmation on a transaction.
Louise A.
Great customer service!!
Paul C.
Nice to work with them.
Val T.
HAPPY
Anna T.
Nothing amazing service.
Jay M.
Polite and helpful staff. Would definitely come to this location again. Very happy with my experience.
Dustin Ryan J.
Excellent customer service!
Dustin Ryan J.
Excellent customer service!
Sheryl N.
Nothing! We were helped quickly and very professionally. Friendly employees and very helpful!!
Mickey C.
Everything went well from start to finish.
Theresa M.
Corina and the owner of this location opened up on Easter Sunday to help me. Corina noticed I was sitting in their lot and came out to assist me. I had at that time been left on hold for 20 minutes trying to return via the web. Corina called trying to assist me with the issue of returning the trailer since I blew the engine to the truck hauling the trailer. I am without a way to return the trailer . I supposedly am waiting for a promissory note which should come within 8 days. Once again I'm told I have to wait. Once again what should have been a simple move turned into a nightmare. And I repeat I will not return to u-haul
MARCUS A.
Great job ??
ALFRED R.
The people were great. The trailer however was a nightmare. It was not stable above 50 mph
Shawn H.
Just make sure you allow for the time it takes to enter your info, take pictures, hook up, etc.
Sonia H.
Very professional and friendly.
Sidney B.
Great Service. Thanks
ray R.
I had a uhaul reserved in Los Lunas a week ahead of time. When I went to pick it up they didn't have one so I had to drive to Belen to pick it up.
Nicki P.
Staff was very friendly!
Melinda Y.
Jolene is an excellent U-Haul employee - she could not have done anything more to make this a wonderful experience. Accolades to Jolene!!! Any many thanks!!!
Doug D.
the trailer looked like it needed a complete overhaul. was concerned it would make the trip. The wheels were rusty and looked like the wheel bearings had never been serviced. Paint was missing and peeling of the exterior of the trailer.
Roberto G.
Excellent customer service. Truck very clean. Very family, fun, friendly people!
Albert H.
I went to rent the $19.95 a day truck from u haul, I was forced to bring the truck back in 4 hrs, if I didn't need it so badly I would have walked away.
Anthony M.
I called to verify their closing time and they told me they were open tI'll 5. I got there at 2 and the owner told me they were closed but will take the trailer. Why would they tell me over the phone something different.
Richard G.
Friendly and Fantastic!!!
Monica G.
Everything was great. Love Carina!!
christian E.
Never told me the trailer had a leak in it my cushion from my couch and clothes were soaked Then I see a paper in small print stating that there was a leak in roof that was taped that customer was aware of the day I went to return truck I was never told about that as a matter of fact they never even did a walk around with me there was a burn hole in seat that was not marked on there People working there were very friendly however did not really tell me any of this
Robert F.
Very friendly!
Ronald T.
The left light on the trailer didn't work, but found out, after looking the light was not plugged in on the trailer
Elizabeth R.
N/A
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