Was very pleased with the whole process...
PAMELA L.
Customer Reviews for Southwest Emporium
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop off location was very clean very inviting very professional very businesslike and treated with respect even help me unload the trailer and take it off of my truck even offered to take off the tow ball for me all around good experience with the drop off location
Jonathan R.Excellent!
Mario M.Super helpful owners!
Tonie M.You have nothing to change at this location. Corina and Roberto were the MOST helpful and positive people I have had the opportunity to share my time with. The past few years have been extremely debilitating, chock-full of stresses and a chaotic period clearly affecting many of us. The staff at Southwest emporium were inviting, pleasant and knowledgeable. Roberto's insight into my decisions were logical, forward-thinking and amiable. Corina's positive attitude and welcoming persona put me at ease. These two are/were the kindest and most authentic people I met in New Mexico. They put me at ease in my time of need and allowed me to rest easy in my travels.
BRYAN J.Very friendly service!
Shari G.The owners are a big help with your move
Klaus H.Everything was perfect
SCOTT W.Very helpful staff.
Danie A.The only issue was that the location was not open at the time of pickup (9:00 am). It opened at around 9:15 am.
Harrison C.S.O.
Stephen L.CORRINA WAS VERY HELPFULL AND PROFESSIONAL.
daniel H.The folks who checked us out went above and beyond. We had a problem with the computer and they were quick to figure it out and get me on my way.
Patrick S.On the 26 foot truck I rented, it needs a longer ramp. Other then this the truck ran great..
Everette K.Dealers were great people to work with .
lou P.This location was great and very helpful. My issue is with the reservation department at Uhaul. I did not get the truck I needed and after talking to a rep on the phone to set up the original truck they imputed the wrong pick up location. I needed a bigger truck but I didn't get it. Had to call this store directly just to get this truck.
John L.All was great!
AL T.Great location! The folks working here are very nice!
Brian O.T[gue Jack's in your trailers so no one gets hurt
Mike W.They were very friendly. I would definitely recommend this location.
Chris J.Corina and her husband were awesome. I will definitely use their services again and recommend them to our friends. Thank y'all for the wonderful easy transition.
Gregory S.Friendly service, just had to drive 35 miles to get the vehicle and another 35 back to get the trailer that I originally ordered. AWFUL experience overall.
JUSTINA P.A good location with limited street access. Perhaps a back entrance would help.
Delman G.Professional, attentive, our second time renting in a short period of time and most importantly to us they listened to what our needs were and know their equipment and were suggestive not demanding, YES! I would recommend this particular place because Corina and Robert are "neighbors" not just a professional business and you will feel and see this through out you transaction there. Very enjoyable place and IF ever I find we need a "neighbor" for a rental we know exactly where we're going and the fee is extremely reasonable! Thank you for keeping these folks/neighbors we do need them available for certain.
RICK M.Awesome service, best hands down!
Norma W.Professional as always, thank you for your availability and time.
RICK M.I loved the people at Southwest Emporium and the trailer I rented. If only, the communication from U Haul online had been as good. When a person rents from one location and it is changed to another, U Haul should ask if that is okay with the customer.
Ernest V.Missing dolly on truck, mirror on truck kept folding out during drive causing issues being able to see on right side of truck. Truck pickup was moved 50mins away from original location and I was never notified.
Brian T.The radio was not on all the way to AZ & all the way back. BORING. So, a helper said just push a button on the steering wheel & there wsa music finally. I just wish I was informed of that!
JERRI B.Corina at Southwest Emporium was very helpful and proficient. Everything was ready for my p/u when I arrived. I would definitely recommend to others.
TERRY S.Nothing to improve it's perfect.
Brian M.They are always amazing with their customer service.
Denette J.Everything went very well, I see no need for improvement. Great experience.
Larry W.Very friendly and accommodating. Equipment was clean and ready to go. Very thorough in checking everything and orienting us to how everything worked.
Constance G.friendly and helpful. Needs to know the difference between a four wheel doly and an appliance dolly. Otherwise a good location.
gene H.Everything was great. The people at this location are so friendly and helpful. I will rent from them from now on.
Crystal S.Spotless interior. Professional and approachable demeanor. Full explanation of product with complete exterior inspection. Great job!
Brendan J.Great service, friendly staff. Would recommend this location for future rentals.
Michael A.Nothing it was great no issues.
Paul C.Have more operations people just like Ms. Crespin. She is a gem!
Brendan J.The site is a little hard to maneuver but the folks are very friendly and helpful.
Joel S.Great couple operating this facility. Friendly, kind, and understanding. I would use them again anytime.
Jacalyn B.Ils ont été très serviables et amicaux. They located an appliance dolly, which were in short supply and difficult to find. They let us return the truck after hours, which we really appreciated.
Elizabeth S.Professional and friendly!
Manuel T.You said you'd call before you added the extra day. Fuck your stupid lying contract and fuck you in particular. Asshole.
Roy D.Thank you Belen for the smooth return👍👍👍👍
HIEDI F.I arrived to pick it up at my reservation time and it still wasn't finished. The sun visor was busted so I couldn't even use it, the plastic was falling off the inside on passenger side sharp plastic edges exposed. Wasn't told I needed to refuel the uhaul and got charged $70 for 15 gallons of gas which is ridiculously overpriced I'm so unhappy with my experience I'm never using or recommending uhaul to anyone ever again.
Anthony J.All was good. No issues.
ERIC W.Corina at Store no 041664 was so friendly and professional!! I would deal with this store again because of her!! Great employees are hard to find!!
Teresa M.The location was fantastic. My issues are with U-Haul itself. I made a reservation online for Socorro, and the website listed several truck sizes as available when I made my reservation. Two days later I get a call saying that the closest thing with an engine is in Belen. This resulted in spending over $100 more than I had budgeted for this move because your system is a piece of garbage. This has happened to me multiple times in the past...get your system fixed and stop over charging customers.
Colton B.Nothing.. everything was terrific. Corina was so helpful and one of the sweetest people I've come across in a very long time. Will definitely use her facility again.
Carlos E.