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They didn't have my truck ready then I had to drive 2 towns over and pick up a U-Haul smaller than the one I had originally processed payment for and still have not been issued my refund.
Need to work on customer service through the phone. Had to make 3 calls and everyone of them was extremely long wait times. Need to add more reps.
Can't think of anything. People were great and accommodating.
The mobile reservation system is a little tedious, but I get why there is red tape. It may have went better if I had better cell service, but that's not UHaul's fault at all. Overall, price was about same as estimate and I didn't have issues, so I thank you greatly.
I explained, on the phone the day after returning the truck, that there had been a slight oily substance when I picked it up. Employee was bullish trying to tell me I'd be charged extremely large amount on my debit card. This is unacceptable and this kind of customer service is atypical of lazy employees that don't want to do anything when they show up for work. I also returned truck with fuel amount it had when I picked it up as I was instructed to do by the place we picked it up
Turned in dolly when they were closed. they called me next day and said everything was taken care of. awesome awesome place!!!!
Looks like it's from a scary movie ..cats running around.
All was good. Thanks so much.
They charged more than what was previously quoted.
When you allow a customer to reserve a truck at one location (Haysi, VA) two weeks in advance and the day before they pick up the truck they learn there is no truck at this location and have to drive 90 minutes to get one. Well that shotty customer service.
My contract number was 25186146. My pick up day was Sun 26 Aug but was changed by UHaul to pick up on the 25th instead. I was told I would receive a free day. I originally paid $100 for an additional day to return the truck on Mon 27 Aug, but that day was not needed and the truck was returned on Sun 26 Aug. I would like to have the $100 refunded back since the extra day was not needed or used. I am also not sure I received the free day because the prepaid charge was not changed. Please contact me with the corrections. Thank you in advance.
The store closeed at at 2 pm
There was a mess-up on my trailer rental that caused a long wait and some stress before it was resolved. At least it was resolved.
Drop off location looks like a poorly run scrap yard. The office was dark and smelled real bad and was extremely messy. Very little room to return vehicles due to all of the junk vehicles in the yard.
No problems here. Great experience.
The staff was friendly and helpful.
Trying to contact this business with the only listed phone # was impossible-a recording kept coming on requesting a code. Could not speak to a person about drop off-very frustrating as it was over an hour drive away-wanted to be sure someone would be there to receive trailer. Man was very nice but they need to have better communication as a business via telephone.
The gentle at the office was very polite. I wouldn't change a thing.
Was helpful
This location was an old building that now is used as a garage. Multiple cars are parked all over the area which made parking the truck I rented hard to park. The inside of the building was cluttered and messy. All in all I was able to complete the drop off.
Excellent
Kelly Trent was very helpful and I had no problems with the drop off. He even gave me a second phone number in case I had any questions or problems. Thank you, Kelly!
Everything went smooth as always.
Service was great and the owner was very helpful and friendly. The truck was super nice and clean! Thank you . Jacqueline Baker
The online experience with u haul needs improvement. Finally I just googled local haul dealers and found southwest motors. They were great and I would be more than happy to use them against.
Nothing I think your service is excellent
since our trip was cancelled after we loaded due to sickness...its was stressful....they were very polite, and were able to refund all but one day...
We had two issues with this rental. The passenger side of the "moms attic" leaked on a box containing old family photos. The second issue was that the passenger side floor vent constantly blew hot air on the passengers feet thus causing a condition where the A/C couldn't be used on a 700 mile trip.
Late getting open.
They tried to correct the prior mistakes as best they could.
excellent excellent excellent
The place looked like a junk yard. And no one was there to help me.
I have had the worst experience with Uhaul. I drove 5 hours from Tennessee to Virginia to pick up a tow-dolly. I told the agent what type of truck that I was bringing and Uhaul Agent told me that my Truck would be sufficient. When I got to Virginia Uhaul, they only had one tow-dolly and one Uhaul truck on the entire lot. I then was told that my truck could not be used. I was not given any other option. I immediately filed a Claim. I had to rent a 14ft Uhaul and Tow Dolly and put Gas in the Uhaul Truck and my Truck. Thus making this an extremely costly trip for me. I will never recommend Uhaul and will share my horrific experience with everyone. I only asked Uhaul if they would reimburse the cost of the Uhaul and Gas for the Uhaul since their agent told me the wrong information. Uhaul refused to compensate for their mistake and told me that their are no guarantees after I'd driven 5 hours!!!!
Staff very nice & friendly. He handled questions appropriately and professiobnal. He was well informed & did not utilize pressure or a sales pitch.
Our U Haul experience was great,we couldn't have asked for better people to deal with and help us out the way that they did! Keep up the good work! Thanks a lot to Charlie at Southwest Motors in Castlewood,Va :)
Nothing. The truck was in excellent condition and rode well also.
the drop off place needed to have better parking and lighting ---- it was so dark we went right by the place and had to turn back
