Évaluations des clients Space Shop Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Space Shop Self Storage

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Lance M. le

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The truck was dirty and the OBC kept registering low pressure on the RR tire. Checked the pressure several times and no issues, but the error message remained on. Was missing the furniture dolly that was supposed to be in the front of the truck. And was unable to check-in using the app. (don't know what that was about). Overall - was very disappointing.

Crystallynn L. le

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When you called the place you get a answer machine,no one never called me back,I went and dropped my truck off,and had to call back equipment recovery sent me an email stating I never returned the Truck,so I called them back and a young lady who helped me,had to call another number to reach the manager.The person who had my keys never put that I returned the Truck until the manager reached the person who was suppose to do it on the 3rd of Sept.,when I actually dropped it off,and on the 6th of Sept,I get my receipt finally,but was to get it on that same day which was on the 3rd of Sept No not a happy customer and would not recommend this location.

Deontre M. le

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Le client n'a pas laissé de commentaire.

Karolyn S. le

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Le client n'a pas laissé de commentaire.

diane B. le

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This was the second location we had to go to that morning. Our truck was originally reserved at the location in Brookhaven on Peachtree. When we arrived, after waiting in line, we were told that they did not have a truck for us. They did not have a key for the truck we were supposed to rent. They had a key made that did not work. They found us a truck at the Buford location, so we headed over there, about 3 miles away. Had to wait again and got the truck. Very inconvenient as we had hired people to help us move who were standing around for over an hour waiting due to this situation. I assume the key situation is not uncommon. They should have more sets of backup keys available and should at least have given us a phone call to make us aware of the situation. The people at the second location were very nice.

Iris M. le

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Nothing, everything was perfect!

Danielle C. le

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No staff member there when I arrived. Closed sign on door. No signs about where to park truck. As I tried to get U-Haul truck checked in on my phone yesterday after 20 minutes, staff member showed up. I asked if he worked there and could help - at 4:21pm, his only answer was “at 4:25pm” - I was shocked he treated a customer that needed help like that even though he may have been on break. Extremely rude - not using U-Haul ever again.

Robert U. le

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Office far from trucks. Did nothing to deal with smoking smell in cab. Was not my choice as uhaul changed location

Joey W. le

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Le client n'a pas laissé de commentaire.

Emily D. le

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Returning the truck on Saturday was extremely difficult due to the large amounts of vehicle traffic using the car wash. There wasn't really an open space to park the truck.

Jeffrey K. le

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The best riding U-haul truck I ever rented.

Alex P. le

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We had a tire blowout that was incredibly dangerous.

Jacques D. le

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Diana was an absolute pleasure with which to do business. She made the entire transaction very enjoyable. Thanks!

Pablo F. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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Le client n'a pas laissé de commentaire.

Sashkya N. le

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Le client n'a pas laissé de commentaire.

Dawn P. le

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Need to change address on Google. Takes you to the wrong place.

Carlos C. le

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Todo exelente buen trato y amabilidad

marieme N. le

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That was my worst experience ever . I had to speak to 4 agents to find the right process to pick up the truck. When we open the lock box there wasn’t any key. A manager called me back to ask me to go to another location and pick up a bigger truck and gave me a credit. I finally pick up a truck 2 hours after the reserved time. This mess me up big time. I spent more money finding movers late that night because my help had to go to work at 11pm and I had to return the truck . I’m very very disappointed and I don’t think I’ll deal with you again in the future

Brian H. le

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location was a little hard to find but service was good

Alvaro G. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Le client n'a pas laissé de commentaire.

AYANNA M. le

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Le client n'a pas laissé de commentaire.

Henry J. le

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Waze sent us one street over (apartment complex)

Susan D. le

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The cargo van had so much "play" in the steering that it was actually dangerous on the highway.I was trying to stay in the lanes between the endless amount of large trucks was it actually a challenge. Someone need to maintain that vehicle. I would not rent from here again or from U-Haul. The van was in need of a vacuum, as well... The good : the man doing the paperwork for the rental was very nice.

Kim A. le

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I showed up at 9 am to pick up a cargo van only to learn that they didn't have one and the closest one was well over an hour away. I was forced to take a truck which was oversized for the job and drank gasoline. Good for UHAUL! I'll longer be using you for rentals. When you reserve a car/truck you expect it to be there. I was informed that UHAUL does not guarantee one will be at the location that you make a reservation? What I can guarantee is that you have lost a customer that has rented no less than 6 times in the past 18 months!

Nadia B. le

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Staffperson I spoke to at the office when picking/dropping the vehicle was very friendly and helpful.

Brent G. le

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None of the equipment I rented (Pads, Utility Dolly, Furniture Dolly) were included with the truck. Was charged anyway. Would definitely not recommend this location or Uhaul.

Jarrett S. le

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Le client n'a pas laissé de commentaire.

Sebrina L. le

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The gentleman was very nice and professional my complaint was the location, the Uhaul office was in a tiny storage facility being a janky carwash behind a dumpster and along side a garbage can overflowing. I am highly disappointed being that I reserved a truck days before and confirmed a ten foot at the location of my choice, however was sent a text the day before pickup from the storage facility. My displeasure is 1) confirmation is pointless! 2) I have PTSD, one of my triggers is the unknown, unplanned and chaos, so having to go to an area of town that is undesirable and not so safe...unknown to me made me very stressed out tense the reason someone like me went online to reserve a truck at a location I felt safe at and knew well. Perhaps your company could invest in employees that can go get equipment from one location and take it to one where someone reserved it so as to not inconvience your customer. Next time I will just save and hire movers. When I rented from Uhaul never did I expect to have to go to a third party vendor for my rental.

SHARON D. le

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Le client n'a pas laissé de commentaire.