Customer Reviews for Speed E Mart Inc
(Concessionnaire U-Haul dans le voisinage)

255 évaluations

3040 Steilacoom Blvd   Steilacoom, WA 98388

(253) 475-6116

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 475-6116

3040 Steilacoom Blvd
Steilacoom, WA 98388

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harbin G. 
Évaluation :
4

Everything went smoothly, nice after a long journey.

NITA R. 
Évaluation :
1

The price to rent a U-Haul has become to expensive. It's cheaper and easier to have Lowe's or whoever do it for you. Why is there a flat fee and mileage fee? Seems pretty greedy

JOSHUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

Air conditioning was spotty. Also the employees seems to not understand how the online registration worked.

CHRISTOPHER F. 
Évaluation :
5

This place was great and went above and beyond to help me, unlike the Uhaul location In DuPont. Thanks again to the dudes at the 76/Uhaul in Steliacoom.

Kyle R. 
Évaluation :
5

I opened the back sliding door to the back and there were artificial fingernails spread inside the truck and on the back bumper. There were scratches inside on the bed floor and looks like white paint was spilled on the bed floor. I swept the truck bed inside. In addition, the cab of the truck was dirty. Other than that everything turned out okay. So, inspect the truck cab and the bed in back before driving off with the UHAUL.

Noelle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cortnie O. 
Évaluation :
5

Jonathan was the best service provider.

Bert G. 
Évaluation :
1

Uhaul could improve on almost everything. This was honestly one of the worst experiences I have had with a customer based organization. And that is eliminating the debilitating heat as a factor. Since moving is stressful on it's on and I suffer from anxiety, I implemented tools, such as online truck reservations, known locations for pick-up and drop-off, and physical help from friends and family, to make my move as easy as I could make it. I reserved a 15 ft truck online at a walk-able location 10 days before the move date. I picked a date that the truck was available and I based my help on that date. I was called at 11:30am on 6/23 to let me know that my 9:00am pick-up on 6/25 for a 15 ft truck would not be available. I was told that there weren't any 15 ft trucks in Washington and no 10 ft trucks in a convenient locations. I was also told that what I did online was merely a request for a truck and not an accual reservation as the email said. I appreciate that I was given a discount for the failure by Uhaul. However, it did not make up for the 2 hour delay in move start time due to the pick-up location being 30 minutes away, the pick-up location also being a car wash where the cars took priority over my pick-up, and the confusion over the only options for drop-off location being a ferry ride away from the reserved location. I was fortunately able to rectify this by calling a specific location. It also did not make up for the time, tolls, or gas spent making multiple trips due to the smaller truck, or the frustration watching a neighbor load a 15 ft Uhaul truck next to my 10 ft truck after being told there weren't any in Washington. After the experience that I recently had with Uhaul, I would struggle to recommend the organization and I would definitely not recommend the pick-up location.

KIRA H. 
Évaluation :
5

Very good service.

Sebastian E. 
Évaluation :
1

The location did not have any dollies. I had to go to Lakewood to pick it up.

Eric K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Just dropped off vehicle. All went smoothly. Thank you

James R. 
Évaluation :
4

Smooth and quick drop off

Isabel Z. 
Évaluation :
4

Thanks

ROMAN G. 
Évaluation :
3

I was informed that I would receive 150 $credit for change of drop off locations I have not received any information about that since I dropped off the vehicle

Jim W. 
Évaluation :
4

Truck pulled slightly to the right. Probably wouldn't notice around town but on the highway was noticeable.

Peter S. 
Évaluation :
1

There was not even an attendant present when we picked up the vehicle. I had to go into the office myself and get the keys off the desk. We waited around for over 30 minutes before I grabbed the keys. Not good service at all.

Heidi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FATMATA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdou D. 
Évaluation :
5

Great customer service! I would highly recommend this place.

Ronald B. 
Évaluation :
5

It was excellent. Service was great and the rental was everything I had hoped for. I highly recommend the location, service and equipment from this U-Haul site.. Thank you SB

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Beatriz S. 
Évaluation :
3

Uhaul representative was professional and friendly.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Directions need to be improved as you don't go into the store for the keys, it's next to the car wash...

VICKIE LYNN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serene P. 
Évaluation :
5

Everything went as it should. Do not use online reservations call the location. Inventory levels do not match.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
3

The office(?) was hard to find. It would have been helpful to know it was in the back of the car wash building.

James B. 
Évaluation :
3

When someone reserves a truck "do not" tell them the day before that the truck you ordered is not there. You could pick the one you ordered 30 miles away or get a smaller one. Uhaul did make good... the gave me a smaller truck for a couple extra days, no extra charge, for the same price and a different drop off location

Rene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
4

Make it easier to find, it's a lot behind the gas station hard to find

Jose R. 
Évaluation :
5

I have used this location 3 times in the last 3 months. The vehicles are clean and well maintained and checking in and out is a breeze.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurora T. 
Évaluation :
5

Great customer service!??

Cecil B. 
Évaluation :
5

Definitely speedy

ranesha P. 
Évaluation :
5

In and out very quickly. Very pleased.

Steve K. 
Évaluation :
2

I rented a hand dolly and there wasn't one available. I was told that I would be given an furniture dolly and didn't get one, Yet I was charged the 7.00. when asked for a refund I was told that they could not refund the 7

Syreeta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apryl C. 
Évaluation :
1

They charged me more than what I was supposed to buy.They told me I need to pay 0,99 $/mile but they charge me 1,19 $/mile.They are not professional and I don't recommend to any of my friend

DHURBA A. 
Évaluation :
2

I was informed 2 days before pickup that a truck was unavailable at my preferred location. I was told I now had to drive half an hour away as there were no closer uhaul locations. Okay fine. I get there for a 9am pickup and there was no employee on site. There were 2 other people there waiting to get equipment as well. Finally someone showed up at 9:15 to open the location. Once I was actually seen the pickup went quickly enough.

Caroline N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
4

Cut back thorn bushes from where you pick up the vehicle. My wife ended up with a thorn in her foot when trying to mark damages on the vehicle

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

Truck was dirty, covered in splattered bugs including the windshield, cab smelled like smoke.

shaun C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIDA D. 
Évaluation :
5

Attendant was well informed/professional

Randal C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHUCK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
1

I got to my place to load the truck, opened it to find it was very dirty with grass and straw and dirt, and was filled with dirty, grass-covered moving blankets. 23 of them to be exact. I had to unload them all, load the truck, load them back on, drive to the new place, unload them unload the truck, load them all back on to return the truck. I was covered with dirt, grass and straw. I was extremely unhappy.

PAMELA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige J. 
Évaluation :
5

Excellent service

Christopher F. 
Évaluation :
1

Have all the equipment that has been reserved, days in advance, on site and ready for pickup.

Jerald J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole P. 
Évaluation :
5

Very nice n excellent customer service

Erik B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Good thinking good product .keep the good work up and is always room for improvement.you gay's are so amazing and scaling New hight

Chigozie O. 
Évaluation :
5

No need to improve for satisfied customers.

chris D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gordon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cyndi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon P. 
Évaluation :
1

The young staff member was not trained (not his fault as he was clearly new)and had a terrible time getting the system to work. There was another customer who had been there for an hour prior to me arriving. When I got there, I was there for an hour. They were not able to use the reservation and had to start a new one. The information was not put in the system correctly and while in the middle of moving they called and changed my drop off location to place 30 miles from where I wanted it. I had to call the customer service line multiple times to get credit for miles that were promised to me, and to get the drop off location switched BACK to where I selected.

Jenny H. 
Évaluation :
1

I will not ever recommend this U-Haul location. Very very poor customer service coming most especially from the Manager. He was rude from the moment I called in to confirm my reservation that's was transferred to this U-Haul location!

Juana R. 
Évaluation :
1

I have rented from Uhaul several times. This was awful. The guaranteed reservation for the tow dolly was a joke. The first email confirmation sent me to a dealer several miles away, only to be told by the clerk that it was gone and I'd have to get it from another dealer who ended up being nearly 30 miles away. When I arrived at the second Uhaul location i found a small muddy lot with no one around. Finely a young man came out of a garden type shed and waved me over. I said I was there to pick up the tow dolly. He said it was reserved by someone else, but since I was there and they weren't I could have it. He then proceeded to attempt to complete the paperwork. He had really no idea how to do it. He didn't even know how to log onto the computer. He had to walk to the gas station to ask a question a couple times and was on the phone getting guidance for the entire time. I waited 40 minutes for him to complete the paperwork. I was the only customer there. He gave me the paper contract finely. I signed a copy and he said keep it. I told him don't you need the signed copy? He said he didn't really care one way or the other and said I could go. It was raining and he didn't help hook up the tow dolly or check the trailer lights or anything. I have a disability and needed help, but had to do it all myself. He offered no instruction about how to use it safely either. When I returned the tow dolly there was no one there again. It was raining and I had to unhook it myself. When I was driving away a different young man asked me my name from the same shed and said I could go. Untrained workers, no service, muddy lot, no help, 60 miles out of the way, nearly 3 hours of time due to this poorly run location. Its too bad the guaranteed reservation didnt work as promised. It seems the equipment goes to whom is standing in the door, not the one it's promised too... You have some work to do to win me back as a customer.

Brian N. 
Évaluation :
2

The young man was not very informative. A confusing experience!

Josie G. 
Évaluation :
1

Awful customer service at pickup. It was at a gas station with one person working, who was manning the busy car wash. Truck and trailer were not ready to go.

kyle S. 
Évaluation :
1

Iv'e used Uhaul many times in my life but this locations is far the worst experience to be had . The equipment is often dirty and the younger employees that seem to run the operations have absolutely no idea how to provide any kind of meaningful customer service. A ho-hum sarcastic attitude, confrontational and lazy demeanor and employees that couldn't give two s**** about their effort, presentation or your needs as a customer. Car wash attached is no different. The gas station run by the owners is the only saving grace. This can be a good location but the staff needs immediate training on how to interact with customers.

Darren D. 
Évaluation :
1

No fault of the location, but I made a reservation 2 weeks in advance for a Kent, WA pick up. The Friday night before my Saturday pickup they contacted me that I would have to go an hour south to get the truck. What's the point of a reservation system if the truck can't be picked up within a reasonable distance away. Also a Friday night change to make a Saturday morning pick up doesn't allow flexibility on changing times for hired movers, etc. as it was after business hours.

Deon F. 
Évaluation :
5

Maybe more equipment at this location. Only had two trucks when I was there. Otherwise fast friendly service. A++

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTNIE O. 
Évaluation :
3

There is no office on site, where the equipment is, so they need a sign there that tells where to find the guy in charge of handling the transaction, or a number to call.

MEL G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jerald K. 
Évaluation :
2

you dropped the ball on my reservation,more then 3 hours out of my way, promised a discount and that connecting reservations would still be in place, DID NOT HAPPEN AT EVERY TURN YOU PROMISED TO MAKE IT BETTER AND IT GOT WORSE,,, I CALLED TO TALK AND WAS LIED TO. YOU MADE THIS MOVE REALLY HARD, HORRIBLE EXPERIENCE,THANKS FOR CALLING ME BACK LIKE I WAS TOLD YOU WOULD DO

jimmie B. 
Évaluation :
1

Jack offs

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Very accommodating and courteous to the customer.

DULCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meloney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane C. 
Évaluation :
5

The truck had very small pieces of wood and wood dust, which I cleaned the walls and floor, my truck was rented under another name other than my own, I needed a larger truck instead of the truck I was directed to rent, I received harassing call to bring the truck back because of a problem that originated from there office and another employee, I brought the truck back the same day and was told I had the truck for two days and I was supposed to be charged for two days but was given a break, My card was charged the first day on the 19th then again on the 21st. I have never experienced anything like this....ever

norman F. 
Évaluation :
1

My appointment was given away to another customer at 11 am. I was overcharged twice. The agent said that a reservation guarantee was to take effect after the truck return, only to be overcharged again causing my account to overdraft. Please fix this.

NATHANIEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BIENVEIDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald O. 
Non les évaluations ont été soumises pour cet établissement.

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