Customer Reviews for Speed Mart
(U-Haul Neighborhood Dealer)

Évaluation :

1

not helpful, no customer service , did not provide receipt and confirmation at drop off time. Horrible experience

Évaluation :

3

The gas station was closed and there was no one inside to assist me

Évaluation :

3

Paid for a dolly and it's wasn't in the back. Gas tank was on E when I first started up the truck.

Évaluation :

1

I had to drive 2 hours to Columbia SC to get the truck and then 2 hours back to Charlotte NC. It pushed our move back majorly to St Augustine Fl. Where me and my family got caught in 4 fatalities accident and was on the highway for 16 hours for a 6 hour trip. Had we got the truck at 7am when it was suppose to be there we would have avoided all of that bad traffic.

Évaluation :

4

Better street signage to indicate that it's a U-haul location.

Évaluation :

2

The truck drove like a mule. The transmission needs to be replaced and the steering is going bad. I requested a hand truck that wasn't on the truck. Please have a manager contact meat(803)606-8990. Merci

Évaluation :

2

Make sure the rental is clean and the pictures that are shown for the original walk through are accurate.

Évaluation :

2

First, I was called the day before to change preferences on pickup location and my scheduled time was pushed up an hour. Not a big deal but then everything else was awful. The truck was over an hour late (2 hours later than the time I originally scheduled) and was filthy. I had to remove trash and a used face mask prior to driving it. Also, the drivers door had been damaged, was super hard to open and didn't shut well. I was afraid it was going to pop open while driving. I was given possession of the truck and was about to drive off when the previous renter knocked at the window and indicated he needed to put gas in it. I then had to wait for him to replace the gas before leaving. I was given a truck with just over 1/4 of a tank of gas. It was returned with 7/8 of tank. This was the first horrible experience I have ever had with UHaul. I will be very hesitant to rent again from the company and would certainly never recommend to a friend.

Évaluation :

2

The dolly wasn't in the truck. I had to call back and get the code for the lock for the truck. No one reviewed the truck with me.

Évaluation :

3

This is an old truck. The interior could be cleaner

Évaluation :

3

The truck was dirty. We could not see out the window.

Évaluation :

5

Rental was quick and easy and I like how easy it is to load its like one step up and your in the back of the truck no climbing up .

Évaluation :

5

Rien

Évaluation :

3

This was a tiny gas station near two large Uhaul lots which confused me; only one small Uhaul sign in window, otherwise I would have thought I was dropping off at wrong location.

Évaluation :

1

I was supposed to pick up the truck at 10:30 am and the owner didn't show up to open the store until almost 12 noon on top of the equipment I requested was not inside the truck! Horrible!!

Évaluation :

1

Location was a run down convenience store. Clerk did not know how to process the rental. I was given no paperwork. Clerk did not go over the vehicle with me. I don't understand why UHaul allows places like this when there were two UHaul dealers in the immediate area. Truck had poor brakes and steering. Worst UHaul experience I have had.