Provided a vehicle knowing the check engine light would come on, but did not inform me ahead of time. This caused a huge issue with turning around and being charged for double mileage and I am not impressed. They also registered the fuel gauge wrong at pick up and drop off, adding $83 to my one day truck rental. Unacceptable. I was also charged ($10) for a dozen moving blankets when the bag on the blankets said it would only be ($5) for 6, since there were only 6 blankets in there.. I will think twice before using U-Haul ever again. P.s. Always take your own pictures!!! U-Haul app does not save your photos for review, so take your own at pickup and drop off. ALWAYS.
Jessica Dugan
Customer Reviews for Speedway Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We drove 12 miles round trip put fuel in the truck and they still charged us more then they were suppose to. We had the truck turned in way before it was time to be and we only had the truck for an hour and a half and we were charged 80 they charged us 15 for three gallons of gas we didn't even use that much
christina bowersEverything went well!
Kristina BunnerMaintain the good work. Over the years I have rented from uhaul throughout the states and this was by far the cleanest .Thank you for job well done.
ronald woodsGreat owner, nice location.
Richard KowalczykStaff were very helpful and friendly.
Richard KowalczykThe gentleman was very kind and knew the products and price points. He was very helpful.
Erica StevensHave unlimited mileage
jennifer growNothing to add. Super nice lady helping me at the location
david calumboCouple things. First would be that you advertise the truck I rented as a 15' box. It is only 12' plus some over the cab storage. This is important because I had several 14' items I had and couldn't transport. Second I opted out of renting any additional equipment but yet there was a dolly and moving blankets attached to the inside of the box taking up a ton of space and the only way to remove them is the break the seal and hope you don't have to dispute any charges from doing so. Uhaul really should revise their strange and misleading marketing tactics so people transporting large items like ladders, carpet rolls, pump jacks, siding, or anything else that requires over 12' of floor space.
ZACHARY POLINGThe folks at Speedway were super friendly and helpful. This was my first time renting from them but they will always be my "go to" for future U-Haul rental needs!
Michael RozellThey were getting ready to leave when we arrived to pick up the trailer. We were running a 1/2 hour late (1:00) but they were supposed to be open until 2. When we dropped the trailer off, the entrances were blocked by other U-Haul trucks and we had to park it along the edge of the road. Also, when we dropped it off, we could not get connected to do the return through the app and there wasn't any other way to return it. We were able to connect to the internet so if there was a way to return items that way it would be a good idea.
Samuel MerandoFantastic customer service at this location. Very helpful.
Tom StruniakWould be nice to warn customers that location does not match GPS (Apple maps). It is a bit further down the road.
Carly SlachtaDid off hours check in. Process was horrible. Took way to long.
David ZollarsKeep up the friendly neighborhood atmosphere
Craig MillsNo one was there when I got there. They didn't have a hitch ball! It was more than what they said on the phone.
richard russellNo improvement needed they where friendly the only thing I could say wish they had a van
patrick learyWas a smooth and seamless experience! Very satisfied all the way around!
Lauren SpawFix the ac before you rent it out on a 90 degree day
Robert HawkWe did not receive the equipment we requested and it took my husband over an hour to pick it up though the app.
Tarelle IrwinThe staff was very friendly and accommodating. The truck was older and the turn signals were intermittently inoperable, which made navigating the interstate tricky. The options in the truck are non-existent. You should get more creature comforts for that mileage fee.
Jim DoddThe Gentalmen I called upon returning the truck to make sure it was open. He was so friendly and kind
Tiffany LeighVery friendly and organized.
Robert NedleyYour 24/7 website/app truly sucks. I could not get it to work either for pickup or return. I could not even find the things that it was directing me to click on. I could not get past the location page for return. It told me to share my location setting and then gave faulty instructions for doing so. I give it an "F". You do not graduate and must go back and take 7th grade over again.
Ron WeberTroy went out of his way to get the trailer I needed. I highly recommend his shop.
MARK COMADENAKeep up the great work.
Michael OliverI had the best experience renting this U-Haul.
MARCY CROWEverything was perfect
JOSEPH FAFALIOSI arrived for the 24/7 check out of the vehicle before store hours. There is no parking before the store opens. I was guaranteed a truck for the 24/7 pickup, but unfortunately, the vehicle was not ready until about an hour and forty five minutes after my scheduled reservation. The staff are friendly, but it did take a bit of time to get the truck I was guaranteed.
ELIZABETH HERB