Évaluations des clients Speedy Gas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Speedy Gas

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Ryan M.
Évaluation :

Have customer service connect trailer and share guidance on its use.

Richard W.
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Le client n'a pas laissé de commentaire.

Brian H.
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The truck was in decent shape and hauled what I needed it too with no fuss. Mart staff had me in and out for pickup and drop off at no time at all. Happy that I used them.

Darrell A.
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Ensure vehicle is clean.

Evan A.
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They were amazing! Went out of their way to help me! Would recommend 💯!!

Timothy W.
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Le client n'a pas laissé de commentaire.

Tahria W.
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Le client n'a pas laissé de commentaire.

DENNIS W.
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When I piked up the trailer, I had to hook it up. When I returned the trailer, I had to unhook it. When I went into the office to check out, I was told "your good to go"! Well, they did not check me out for another 4 hours which generated another day of rental. Had to call Corporate to get a refund. This is not what I would call your local neighborhood business!

anthony H.
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Le client n'a pas laissé de commentaire.

Steven R.
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My reservation which I made 10 days earlier was not there when I showed up. After 15 minutes of scrambling, I was offered the next size up from my order at same price...this saved a poor rating to be average. Being bigger is not necessarily better given my confined pickup and delivery locations.

SKYLER U.
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affordable, great, fast and friendly

David M.
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Clerk could not assist when I dropped the truck off. Told me he would take care of it later and I would get emailed the receipt. I didn't like this response but place (gas station) was busy. I did get receipt later (which showed less gas by an 1/8 tank), so things worked out. But, leaving without receipt made me uncomfortable.

Michael L.
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The young person that waited on us was rude. He was talking to someone when we walked in.We waited about 5 mins. He finally acknowledged us and we told him that we needed to turn in a truck. He reached out his hand and said to just hand the key to him. We asked that he come out to verify the vehicle was okay and that the fuel level was good, because we had already stopped on the way to add fuel just one mile before we got to the drop off place. We also asked for a receipt to prove we had turned it in. He refused both. He said that he was busy with a customer and could not. However, he was clearly talking to a friend, as we had waited for about 5 mins. before he waited on us, and we could tell by the conversation that it was a friend. We later got a e-mail informing us that $8.61 was being charged to the card for fuel. This is wrong as we knew the level was correct which is why we asked for verification. I would never do business with this location again. We had rented a similar truck in August and had no problems with pick-up in Miss. or drop-off in Alabama. Bad and rude customer service from this location.

Herman W.
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Le client n'a pas laissé de commentaire.

Roxane C.
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The guy I talked with was very friendly and worked with me when I asked to change my pick up date for the uhal.

LAURIE J M.
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They were close by me and had the size of vehicle I needed - didn't need larger "moving truck" size.

Thomas S.
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Le client n'a pas laissé de commentaire.

SHANE V.
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The Van ran great but the cracked windshield made it very difficult experience do to severe rain and it is right in the middle where it obstructs my view but i made it fine, i do love uhaul as a veteran it is a great service

Timothy H.
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Le client n'a pas laissé de commentaire.

JOEL K.
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The gas tank on the vehicle we rented was supposed to be FULL, but wasn't. We reported it to the cashier who said she'd note it and to fill it up to where it was when we took it (a couple of gallons low) and that it would be fine. So, we did. However, we were then charged more than $10 for not returning the vehicle with a full tank and had to call the 1-800 number in order to dispute the charge. It was eventually refunded, but what an unnecessary hassle for something that should have been handled by the rental location as we were told it would be.

Corey H.
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This location made me hookup the trailer to my vehicle myself and I asked the Rep repeatedly and explained I've never hooked up a trailer to my vehicle from Uhaul and she was insistent that this is the way her property has always handled rental. I drove off from the site after attempting to hook it up on my own and the trailer came off the hitch as soon as I got onto the street. I had to go back and request the guy in the store help me properly hook this traer up to my vehicle. The gut came out and reattached the trailer onto my ball hitch and then i discovered I needed to twist the square down onto the ball hitch until it twist down anymore. This was the most stressful rental of my life and I am awaiting the Regional Manager contacting me to discuss this matter.

Bruce M.
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There was no check in process for me when I dropped off the trailer on Sunday August 23rd, only that I should park the trailer by the others. No confirmation of check in was given until I received this final receipt today. That would have alleviated the need for Uhaul to call me several days later to check on when I was returning it... it was already returned ahead of schedule.

CINDY W.
Évaluation :

N need to have people at this convience store/uhaul pickup place know what they are doing.Truck was dirty inside and outside Car carrier was not ready for me.One strap for tire was totally messed up.Took 3 hours for them to fix it.I highly do not recommend go there for a truck.Go straight to uhauls main location in Papillion Ne.

Rick J.
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Le client n'a pas laissé de commentaire.

Reginald H.
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Le client n'a pas laissé de commentaire.

Deborah S.
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Le client n'a pas laissé de commentaire.

Terry V.
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Although I said it was clean and well maintained, the windshield had a crack that ran right through the center off the windshield. The agent explained that a work order had bee put in for the repair, Covid was preventing a more timely response. The phone app for picking up the vehicle is pretty useless. I ended up going inside because the truck shown on the app was not the one I rented.

Michael S.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Process was good. Return was super easy. Will be back my son used this location be before so I went there as well. It was a good experience.

Jeanne S.
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Le client n'a pas laissé de commentaire.

Morgan M.
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Customer Service and manager of the Uhaul truck I picked it up at need to be on the same page about where to drop off the Uhaul after use of it, I was told two different things. Customer service told me I could drop the Uhaul off when done using it at any different location but the manager where I picked it up at told me I had to bring the Uhaul back at the original location where I picked it up at because it is his Uhaul truck.

David L.
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Le client n'a pas laissé de commentaire.

JEAN R B.
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I got a truck with 3/4 of a tank. I returned it 100% full. I saw a gas charge for 27 plus dollars and another 2 and some change on my catd. The truck got returned 2 hours early. I went back and ask for explanation. They told me to call customers service. I called customer service and I couldn't get through. Very disappointed

David K.
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Le client n'a pas laissé de commentaire.

Tracy C.
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He was very helpful made the drop off effortless after a 1000 mile drive. We were grateful Thank You !

Jerry P.
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Was told location didn't have a truck for me. When I told them I wanted the $50 reservation guarantee he conveniently 'found' a truck. It was filthy inside the truck cab and smelled worse. The location is a small gas station; inside is not set up for a rental transaction. They required me to pay there and would not use my online reservation method of payment. Also had to back out the 15' truck around parked vehicles and other UHaul trailers just to get out of the lot. Probably used half of the gas I used in total just trying to make that maneuver. Only reason I chose this location was it was basically next door to where I was moving. Do yourself a favor and do NOT use this location - pay for the extra mileage to use the Old Towne Bellevue location (2221 Main St, Bellevue, NE 68005). Much friendlier, cleaner, and so much better organized!

WILLIAM J D.
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quick easy paperwork, pickup and return. representative very helpful

tony P.
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Very easy access and quick service. Alex thank you.

Douglas K.
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Le client n'a pas laissé de commentaire.

Meghan D.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

GREGORY S.
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Le client n'a pas laissé de commentaire.

KELVIN N.
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I signed up for a 5:30am truck pickup time. I arrived to the UHaul location & was checking in online. I was told on there site I was to unable to check in until the location opened at 7:00am. I arrived around 7:00am & told the employees what happened & how it should not allow people to sign up for pickup times online & not allow them to check out the truck. I was then informed that my 15' truck rental needed to still returned by 1130a.m (4 hours opposed to the 6 hours I planned for) because the next person renting was going out of town. I was willing to take the truck for the offered time. After trying to check the truck out to me, the employee then informed me the system wouldn't allow him to check it to me because it was less than the 6 hour minimum rental time (Since it had to be back by 1130) . So I had to settle for a 10' truck to be able to make sure I had adequate time for my duties. Overall, it was not a very pleasant experience.

Cydney G.
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Le client n'a pas laissé de commentaire.

Gail B.
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I would most definately use this uhaul service it was terrific

Mark H.
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Le client n'a pas laissé de commentaire.

Robert L.
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The staff was extremely friendly and helpful during both the dispatching and return process. GREAT JOB!

jorge N.
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I highly recommend it.

RAMON R.
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Nothing everything was great thanks again

kevin E.
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Le client n'a pas laissé de commentaire.

THOMAS O.
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Le client n'a pas laissé de commentaire.

Julia M.
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Isaac was very accommodating and made sure we had everything we needed for our move! Great service! I would highly recommend this location to a friend!

arhtur C.
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I love this place. Thank you Alex for the professional service.

Kyle G.
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Don't call a customer "buddy" repeatedly. Also do not tell the customer that I would have to return to another location because their lot is full - I had already parked the truck ON THE LOT.

Thomas V.
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There was no wiper fluid and the windows were pretty bad. The process went smoothly and everything else was good.

Omar G.
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Good customer support. They were helpful with my trailer installation.

MELVIN M.
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I was overcharged 7.00 for fuel. I filled the tank up before returning. I feel as if I got the short end of the stick and was unfairly charged

Marcella H.
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You guys were super helpful and I appreciate you!

Barbara C.
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Very nice people!

SHAWN R.
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Customer service was not the best. Truck had some minor damage check engine light, and ran loud.

Derek H.
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Smooth rental. I would definitely recommend. Thank you Alex

Terry K.
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The vehicle itself performed well, pickup & checkout reasonably well. The problem I had was the vehicle was definitely not sanitized prior to me picking up & we are still in a pandemic. I picked the vehicle up the night before the trip and spent upwards of an hour cleaning interior. The van was full of pet hair which I'm allergic to, the windshield/glass was dirty inside/out & cup holders were full of drink residue from previous rentals. Additionally being a military family I was very disappointed U-Haul does not offer a military discount, which I asked for but was told no. I hope is helpful in improving operations and request it be sent up to the CEO of U-Haul for review and response. Thanks so very much & best regards. TJ

Aarynn D.
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I tried to call this morning to confirm my reservation was good to go but there was no answer. That's all :)

mike M.
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We appreciate the awesome service Alex provided today. Thank you.

Anika V.
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The staff was friendly and very helpful.

ELIZABETH P.
Évaluation :

Very nice employees and great customer service! I will definitely use Speedy Gas again if we need a UHaul in the future!

JB A.
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The clerk was down to earth and really friendly

Erin C.
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Very professional. Alex took care of the rental with no issues. Very easy and smooth drop off. Great guy and great personality.

LOREN E S.
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Le client n'a pas laissé de commentaire.

Ceilidh W.
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Le client n'a pas laissé de commentaire.

BRENT S.
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Door sticks in the up position.

Robert H.
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1. Employees contacted during pickup and drop off were extremely friendly (A++), however there was only one employee on duty at the time, their attention was focused on taking care of customers purchasing gas and beverages. U-Haul rental was secondary duty. 2. The 5x8 trailer was clean but latch needs maintenance. When I picked up the trailer, the door was wide open. The latch was in the closed position with sliding door fully up. When I tried to lower the door to close it prior to traveling, the latch caught the trailer ceiling and door would not close. I was finally able to move the latch by squeezing my hand between the door and trailer roof to get the latch into the open position so the door would go down. No other 5x8 trailer was on the lot, and employee called the owner who offered a larger trailer at the same price. I declined after I finally released the latch and got the trailer door to close. 3. The attention of the only employee on duty at pickup was divided between cashier for the gas station and convenience part of the business and U-Haul rental. Employee could use additional training on how to connect a trailer and conduct light safety check before the customer leaves lot. 4. I've rented U-Haul trailers several times and will again in the future, because I'm impressed with their sturdiness and quality.

Michele B.
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Le client n'a pas laissé de commentaire.

Cindy B.
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Le client n'a pas laissé de commentaire.

Sean D.
Évaluation :

Your mileage charges are way to high, other than that great service.

Keri W.
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Le client n'a pas laissé de commentaire.

Andrew W.
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Le client n'a pas laissé de commentaire.

Donald O.
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Le client n'a pas laissé de commentaire.

Todd M.
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Le client n'a pas laissé de commentaire.

Larry B.
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Le client n'a pas laissé de commentaire.

Patrick F.
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The staff there were helpful and accommodating. I will probably use them again if I need to rent a truck.

Megan D.
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The customer service was terrible. I had paid prior and they attempted to make me pay again. They handed me the keys and started another transaction with a different customer, just expecting me to know where the uhaul was. I had to walk around the gas station to find it. When I found it, i couldn't even back it up because it was blocked by another vehicle. I had to go back in the store to tell them they needed to back it out. Terrible experience.

Jared W.
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I am displeased with the cost being double or triple the advertised amount by the end of the rental.

Diana J.
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Le client n'a pas laissé de commentaire.

Bobbi N.
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Staff was very nice and helpful. Uhaul not so much

Robert S.
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I was using the app to check in and get the vehicle. I ended up going inside to complete the transaction which was not my intentions as I was exposed to other people entering store and there was not any social distancing between me, other customers and the staff. The vehicle windshield was dirty (sandwich wrapper on floor) and did not appear to be sanitized. I was assured on your site this was supposed to happen, I don't thing this was the case. The time it took put me behind my schedule at least 45 minutes and not only exposed me but the rest of my family. I have rented from U-Haul on several other occasions, I am very disappointed with this one.

Zhiqi G.
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When I picked up the truck the guy was kind of cold and not professional. The guy was excellent when I returned the truck.

Timothy J B.
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Le client n'a pas laissé de commentaire.

Jeremiah L.
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Le client n'a pas laissé de commentaire.

Sarah B.
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Le client n'a pas laissé de commentaire.

Russell B.
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Le client n'a pas laissé de commentaire.

Brian D.
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Le client n'a pas laissé de commentaire.

Julie G.
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No problems it was all good

Kevin Q.
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Le client n'a pas laissé de commentaire.

Judd B.
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Le client n'a pas laissé de commentaire.

Timothy L.
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Le client n'a pas laissé de commentaire.

Jeffery S.
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Le client n'a pas laissé de commentaire.

Drew K.
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I thought service was really good. I had no problems, and everything was quick and easy.

Joseph S.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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