Customer Reviews for Speedy Gas
(Concessionnaire U-Haul dans le voisinage)

839 évaluations

12701 S 28th Ave   Bellevue, NE 68123

(402) 731-2964

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 8h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(402) 731-2964

12701 S 28th Ave
Bellevue, NE 68123

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 6h pm
  • Dim : 8h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Have the location clean the windshields of their rental trucks. I shouldn't have had to do that.

THOMAS M. 
Évaluation :
5

Robert was amazing with helping me with my u-hall experience. I would Recommend everyone going back two Speedy's gas station and have Robert help them. He was amazing

April R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
3

Not a dedicated uhaul store but they are in a good location

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
1

We couldn't rent the dolly because they accused us of already calling??? This place is pitiful!!!!

Rusty P. 
Évaluation :
5

I had an extremely horrible experience with Uhual and outside of how amazing this location was I will never in my life be using UHUAL EVER AGAIN!!!

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA H. 
Évaluation :
4

I would set off a bug bomb in the back of the truck. There are some huge cockroaches that come out at night in the back, particularly near the over cab area. I stopped by on Sunday of memorial weekend to make reservations. I was told I could do it on-line or come in Tuesday. I went in Tuesday and was told it could only be done on-line. Personnel were friendly and easy to work with.

Jody M. 
Évaluation :
2

I made a reservation and an hour before I called to see if I could go 30 minutes before to pick up the truck and they told me that they did not have the truck because the person who had it before decided to deliver it later and they did not notify me. If I had called, I would have wasted my time going to pick up the truck; And that's not right

JOSE S. 
Évaluation :
1

This location is a joke. I will never go to this location again. Your website is a joke. Offering all options on any truck rental ,confirming the reservation with me then altering ut twice. Downsized my teuck from a 26 ft to a 17 and 2 hrs before i picked up the truck was downsized again to a 15 ft. Lousy service. The kid didnt even know what he was doing. Also overcharged me for the gas usage. He told me he was teying to make sure i wasnt overcharged and then charged me double. NEVER AGAIN. I have never had so many issues with a truck rental any other time at any other location. I have rented teucks from uhaul at least a dozen times over the years and this was a nightmare. This gas station should be removed from service because they are really giving your company a bad name.

MICHELLE V. 
Évaluation :
2

Do not change the pick up location the day before a move. Totally unacceptable, especially considering the uhaul was reserved over 2 weeks in advance.

Matt P. 
Évaluation :
2

I called in to let them know I was going to be late. When I got there a male employee made a comment about me being late. Not sure what the problem was. The lady that helped me was nice I appreciate her.

Paulino G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANDI H. 
Évaluation :
5

This location provided me with the most professional and respectful service I have had by any truck rental service. Would recommend this place to anyone and made me a Uhaul supporter for life.

TAYLOR A L. 
Évaluation :
1

Be honest and don't just tell a customer a trailer is not available for rent when you can get online and make a reservation for the same trailer.

DOUGLAS H. 
Évaluation :
5

Excellent job also the 2 gentlemen that loaded the truck were excellent. THANK YOU !

DEBORAH A. 
Évaluation :
3

Paid for a dolly but didn't receive one

Lucas K. 
Évaluation :
5

Amazing staff

brianna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS A P. 
Évaluation :
2

Tie down strap was frayed dangerously but was only trailer available. Clerk was overwhelmed because was only attendant at the combo convenience store AND uhaul. Reservation was switched at last minute to location MUCH further away than my location.

MITCHELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Nice guys.

LARAMIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

This location is amazing. I don't understand the other comments. Quick, efficient, and very friendly.

TIMOTHY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
2

I had chosen to get my uhaul via the online pickup option. When I went in for the keys, The young man thought he had to dispatch me a truck so there was some confusion. He called his boss and had him talk to me on speaker phone because I wanted to make sure I was taking the right truck. I had my phone saying to take one truck but the boss was telling me to take the other and I wanted to make sure I was getting the right one and wouldn't be charged for both or have an issue because everything on my phone was different. The boss was rude and belittling to me on the phone, telling me I “should have just come in to set it up”. In the middle of a pandemic I try to do my part and do things online and this man is telling me different. I felt bad for the young man working because he truly was trying to figure it out without making me feel like it was my fault, like his boss did. I will never rent a uhaul from them again. I also tried to contact someone from uhaul during this incident and received zero help. I have rented from uhaul many times and I don't think I ever will again. Such a long, frustrating process where I was made to feel like it was all my fault and like I was an idiot.

Margaret K. 
Évaluation :
1

I rented a uhaul here for a day. Returned it hours before the time I set, handed the keys to two workers and asked if there was anything else they needed from me. I was charged an extra day due to the fact that the workers didn't check the vehicle in until the next morning and charged me an extra day with the protection plan again. Highly unsatisfied that I had to sit on hold for 30 minutes with customer service to get my situation fixed due to lack of responsibility from the employees.

Kristina H. 
Évaluation :
1

See other comments

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISSA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody W. 
Évaluation :
2

The Uhaul I originally requested was not available so, I was given a special offer of a 17' truck with unlimited mileage for 40 $plus ins and tax... Got to the Uhaul place that I normally do business with and was told I needed to go to the location on 25th and Capehart Rd. Get there, had to wait because the attendant was indisposed...then he finally gets out and pulls up the order and reads the balance due of 129 $and something...I am like wait a minute here...I then explain to him the deal that Ruth had quoted. Somehow my original order of one day turned into three days, the original was going to be dropped off in Lake Manawa IA. The attendant said no it will be returned here. He then calls the corporate office and speaks to Ruth, anyway Ruth then "fixes" it..."Not" still comes up with over we 100 $so now my son (Joseph Allison) the driver gets on the phone. Finally we get somewhere. By the way do they inspect the trucks regularly? That truck was awful! We were barely hauling anything and it struggled. Then I received a text message confirming the order and it said returning to Lake Manawa, IA...yet another phone call to corporate and get the drop off location changed to Cashflow Billing in Bellevue, NE which was closer in the first place. Needless to say Cashflow Billing in Bellevue, NE is and will always be my go to place to rent in the future. No more from the other location at 25th and Caphart Rd Bellevue, NE Diane Scott Steve Scott Joseph Allison

JOSEPH A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Thank you easy in and out. Alex was great.

SELWYN E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KAYLEE S. 
Évaluation :
5

N/a

Justin M. 
Évaluation :
5

Very good

JOSE S. 
Évaluation :
3

Mileage was never verified. Just asked where we went and charged from that.

KEITH K. 
Évaluation :
3

Considering the current pandemic it would have been nice if the employees were wearing a mask like I was even the man delivering beer did not have a mask

Sabrina H. 
Évaluation :
1

Why they do not back my money

DIPENDRA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Easy and super quick.

Brittany O. 
Évaluation :
1

Hardy with Anders automotive failed to produce inaccurate reports in regards to turning in the truck I reserved. I turn in the truck on time beforehand in between the the set date and time that was scheduled for turn in before facing extra charges. He failed to verify that I turned the truck in there for the following business week when he submitted the reports the system would charge my debit card for additional days of use when in fact I turned the truck in when it was due. My bank statement suffered a hefty charge on top of the charge that was actually due for extra use of mileage. Hardy is very nonchalant and dismissive of the habits to be inaccurate and Jen preparing information that puts the customer wallet at stake for hefty charges

ISMAIL Z. 
Évaluation :
5

I answered No on the "clean and well maintained" in that the truck was covered in snow and ice, but there was no means of clearing it from the windshield.

CRAIG E S. 
Évaluation :
5

Better communication between the U Haul rental site and the reservation office because I returned the truck the evening before it was due back the next morning before 9am. However, I received a call around 11am in the morning asking me if I would be returning the truck even though it was already returned.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H W. 
Évaluation :
5

Would definitely recommend. Alex was great

RYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
5

Awesome service. Easy transaction and professional customer service. Thank you Alex.

JASON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANNE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Clerk was very helpful.

Scot S. 
Évaluation :
3

The 24/7 app doesnt work for this location andbthe app is hard too use

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
5

The truck had a dirty windshield, which made it hard to see, and I had to go to a gas station to clean it bc there wasn't any windshield wiper fluid .. but other than that the truck was great and I'm so thankful that I was able to get in such a time crunch..

TANJA ANN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Have customer service connect trailer and share guidance on its use.

Ryan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

The truck was in decent shape and hauled what I needed it too with no fuss. Mart staff had me in and out for pickup and drop off at no time at all. Happy that I used them.

Brian H. 
Évaluation :
5

Ensure vehicle is clean.

Darrell A. 
Évaluation :
5

They were amazing! Went out of their way to help me! Would recommend ðŸ'¯!!

Evan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tahria W. 
Évaluation :
2

When I piked up the trailer, I had to hook it up. When I returned the trailer, I had to unhook it. When I went into the office to check out, I was told "your good to go"! Well, they did not check me out for another 4 hours which generated another day of rental. Had to call Corporate to get a refund. This is not what I would call your local neighborhood business!

DENNIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony H. 
Évaluation :
3

My reservation which I made 10 days earlier was not there when I showed up. After 15 minutes of scrambling, I was offered the next size up from my order at same price...this saved a poor rating to be average. Being bigger is not necessarily better given my confined pickup and delivery locations.

Steven R. 
Évaluation :
4

affordable, great, fast and friendly

SKYLER U. 
Évaluation :
3

Clerk could not assist when I dropped the truck off. Told me he would take care of it later and I would get emailed the receipt. I didn't like this response but place (gas station) was busy. I did get receipt later (which showed less gas by an 1/8 tank), so things worked out. But, leaving without receipt made me uncomfortable.

David M. 
Évaluation :
1

The young person that waited on us was rude. He was talking to someone when we walked in.We waited about 5 mins. He finally acknowledged us and we told him that we needed to turn in a truck. He reached out his hand and said to just hand the key to him. We asked that he come out to verify the vehicle was okay and that the fuel level was good, because we had already stopped on the way to add fuel just one mile before we got to the drop off place. We also asked for a receipt to prove we had turned it in. He refused both. He said that he was busy with a customer and could not. However, he was clearly talking to a friend, as we had waited for about 5 mins. before he waited on us, and we could tell by the conversation that it was a friend. We later got a e-mail informing us that 8,61 $ was being charged to the card for fuel. This is wrong as we knew the level was correct which is why we asked for verification. I would never do business with this location again. We had rented a similar truck in August and had no problems with pick-up in Miss. or drop-off in Alabama. Bad and rude customer service from this location.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman W. 
Évaluation :
3

The guy I talked with was very friendly and worked with me when I asked to change my pick up date for the uhal.

Roxane C. 
Évaluation :
3

They were close by me and had the size of vehicle I needed - didn't need larger "moving truck" size.

LAURIE J M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

The Van ran great but the cracked windshield made it very difficult experience do to severe rain and it is right in the middle where it obstructs my view but i made it fine, i do love uhaul as a veteran it is a great service

SHANE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
2

The gas tank on the vehicle we rented was supposed to be FULL, but wasn't. We reported it to the cashier who said she'd note it and to fill it up to where it was when we took it (a couple of gallons low) and that it would be fine. So, we did. However, we were then charged more than 10 $for not returning the vehicle with a full tank and had to call the 1-800 number in order to dispute the charge. It was eventually refunded, but what an unnecessary hassle for something that should have been handled by the rental location as we were told it would be.

JOEL K. 
Évaluation :
1

This location made me hookup the trailer to my vehicle myself and I asked the Rep repeatedly and explained I've never hooked up a trailer to my vehicle from Uhaul and she was insistent that this is the way her property has always handled rental. I drove off from the site after attempting to hook it up on my own and the trailer came off the hitch as soon as I got onto the street. I had to go back and request the guy in the store help me properly hook this traer up to my vehicle. The gut came out and reattached the trailer onto my ball hitch and then i discovered I needed to twist the square down onto the ball hitch until it twist down anymore. This was the most stressful rental of my life and I am awaiting the Regional Manager contacting me to discuss this matter.

Corey H. 
Évaluation :
2

There was no check in process for me when I dropped off the trailer on Sunday August 23rd, only that I should park the trailer by the others. No confirmation of check in was given until I received this final receipt today. That would have alleviated the need for Uhaul to call me several days later to check on when I was returning it... it was already returned ahead of schedule.

Bruce M. 
Évaluation :
2

N need to have people at this convience store/uhaul pickup place know what they are doing.Truck was dirty inside and outside Car carrier was not ready for me.One strap for tire was totally messed up.Took 3 hours for them to fix it.I highly do not recommend go there for a truck.Go straight to uhauls main location in Papillion Ne.

CINDY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

Although I said it was clean and well maintained, the windshield had a crack that ran right through the center off the windshield. The agent explained that a work order had bee put in for the repair, Covid was preventing a more timely response. The phone app for picking up the vehicle is pretty useless. I ended up going inside because the truck shown on the app was not the one I rented.

Terry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Process was good. Return was super easy. Will be back my son used this location be before so I went there as well. It was a good experience.

Anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne S. 
Évaluation :
3

Customer Service and manager of the Uhaul truck I picked it up at need to be on the same page about where to drop off the Uhaul after use of it, I was told two different things. Customer service told me I could drop the Uhaul off when done using it at any different location but the manager where I picked it up at told me I had to bring the Uhaul back at the original location where I picked it up at because it is his Uhaul truck.

Morgan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
1

I got a truck with 3/4 of a tank. I returned it 100 % full. I saw a gas charge for 27 plus dollars and another 2 and some change on my catd. The truck got returned 2 hours early. I went back and ask for explanation. They told me to call customers service. I called customer service and I couldn't get through. Very disappointed

JEAN R B. 
Non reviews have been submitted for this location.

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