The interior cabin was not clean from the previous user. I was unable to park the truck where I retrieved it, I had to park in a no parking zone due to the store clerk getting his car washed. The store clerk had no knowledge of the UHaul process, he just told me to look at my email. By far, the worst UHaul experience I've had.Ashley T.
Customer Reviews for Speedy Mart
(U-Haul Neighborhood Dealer)
Pour nous contacter
Charlotte, NC 28205
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 5h pm
- Dim : 10h am à 5h pm
Heures d'ouverture spéciales
- 8/12/2022 - 9/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The worst experience ever. Truck was on low gas and the battery was about to die. Also, the cargo was locked and there was no key, I had to drive to the nearest U-Haul dealership to get the lock opened.Nasser A.
Le client n'a pas laissé de commentaire.Trey V.
This location was incredibly difficult to access in a 10 foot truck. Additionally, we had planned to get gas for the truck at the drop off location, but the pumps were not working, causing us to have to get back in the truck and go in search of gas. The employees had little knowledge of U-Haul operations.Cheyne C.
Le client n'a pas laissé de commentaire.GONZALO H.
Le client n'a pas laissé de commentaire.Jon H.
If people rent a Uhaul, they're forced to drive their own personal vehicle to the pickup location, unless there's a third party involved. You can't freaking change the drop off point out of nowhere. That's goofy. How do you expect people to get back to their vehicles, aside from Hiking to it, like their ancestors did???Robert M.
I was charged a cleaning fee never ate you drank anything in truck asked to be reimbursed and was asked did I want to dispute but charge was not reversed I will not use Uhaul againSherry S.
This was the second location I had to go to for the equipment I rented. The clerk had to input all of the information I already provided, including my credit card number and taking pictures of my drivers license, storing this kind of information is a disaster waiting to happen.JIMMIE L.
Le client n'a pas laissé de commentaire.MICHAEL N.
Le client n'a pas laissé de commentaire.ANDREW M.
Convenient, friendly, professional service.GLORIA C.
Le client n'a pas laissé de commentaire.Jesus M.
Le client n'a pas laissé de commentaire.Terry M.
Le client n'a pas laissé de commentaire.SABRINA T.
The price wasn't what I expected, then I realized the truck was bigger than the one I reserved. It could possibly be because that's the only size they had(there were several trucks), but I can honestly say I just didn't do my due diligence. All in all the experience was less stressful than usual. I'd definitely rent from here again, making sure that I communicate exactly what it is I am looking for in person and not just via a website.BRITTNEY D.
Friendly helpful owners at Speedy Mart.HENRY J.
Amazing customer service. The workers we're very helpful & quick! It was a very easy experience. 10/10Alexandria E.
The process was flawless.JAMES C.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.VALERIA M.
Le client n'a pas laissé de commentaire.VALERIA M.
Le client n'a pas laissé de commentaire.arie-sheanell C.
Nothing at this timeLINDA M.
Le client n'a pas laissé de commentaire.David R.
That location has some very nice peopleNORMAN C.
Truck was clean and ready to go when I arrived. Owner and wife was very pleasant. I totally recommend this placeKELLIE N.
Le client n'a pas laissé de commentaire.Josh C.
Le client n'a pas laissé de commentaire.debra B.
Le client n'a pas laissé de commentaire.Nancy S.
Great customer service!Krysten R.
Awesome experience was able to get a last minute rental. Checkout and return was fast. Will certainly use again and recommend others. Great addition to neighborhood.RONISHA G.
Everything was great until i checked my account and saw two pending charges. I'm going back to see if they are going to fix the problem without hesitation.ALBERT H.
I like Uhaul services all Times, very good.John V.
I was forced by UHaul's silly reservation change to go to this pickup location.Joseph D.
Le client n'a pas laissé de commentaire.JOSEPHINE D.
Inspect equipment before rentingAdib H.
Le client n'a pas laissé de commentaire.JOCELYN V.
Le client n'a pas laissé de commentaire.ORAPIN B.
The location is small, but sufficient. The contractor was pleasant and inviting.PATRICIA D.
Owners were very friendly and helpfulcharles W.
Le client n'a pas laissé de commentaire.IDRIS C.
The rental process was commendable and the representative was very nice and professional. It was an excellent experience.LONNIE G.
Very friendly & helpful repKevin M.
I always receive great service at this location!Elijah S.
Everything was perfect.WILLIAM A.
Le client n'a pas laissé de commentaire.ANNELISE S.
Le client n'a pas laissé de commentaire.JESSICA L.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.TADARIA LASHAWN J.
glad to do business thereMohamed Z.
Le client n'a pas laissé de commentaire.Joel M.
Always available and the trucks are well maintained. Nice family!JASMINE H.
Le client n'a pas laissé de commentaire.FREDDY C.
Le client n'a pas laissé de commentaire.melvin M.
Refund it take too long to get it .ROBERT M.
Le client n'a pas laissé de commentaire.JUSTIN H.
Very very poor customer servicePRAKASH P.
Le client n'a pas laissé de commentaire.Amanda L.
The gentleman was friendly and very helpful.ESTHER S.
Le client n'a pas laissé de commentaire.CUIFEN D.
Great customer service and very friendly, would recommend to anyone!Christopher F.
Le client n'a pas laissé de commentaire.EDWARD R.
Le client n'a pas laissé de commentaire.LENA B.
Le client n'a pas laissé de commentaire.VERONICA I.
Le client n'a pas laissé de commentaire.JOHN J.
Le client n'a pas laissé de commentaire.Landon M.
Le client n'a pas laissé de commentaire.TYRA P.
Le client n'a pas laissé de commentaire.HERBERT P.
Le client n'a pas laissé de commentaire.TEAIRRAH F.
Returned the vehicle to this place twice, and both times agent did not provide a receipt, and did not check vehicle in immediately. One time it was so late that U-Haul ended up incorrectly charging me for an extra day. Much inconvenience trying to get refund from customer serviceTUAN T.
The process was fast....they had the uhaul prepped prior to my arrival. They were also very friendly folks.CEARRA W.
Le client n'a pas laissé de commentaire.LINUS R.
Very helpfulDavid B.
Basic gas station / mini mart but the owner was prepared and friendly making the rental process easy.Thomas L.
Employee did not want to wear a mask until I insisted. He was also running a gas station/market all alone so was not very convenient for drop offs. Could not give me a receipt cause he did not have â€œhis phoneâ€? Did get the receipt later that evening though.Lynda L.
The online pickup option was horrible. Showed up on time for pick up, selected that we were here, and confirmed our truck, and only then did we have to go through an â€œapproval review processâ€ which involved us standing at our phone in the cold for 20 minutes. Asking for multiple pics of our drivers license, asking for multiple alternate contacts, and keeping us waiting for an obnoxious amount of time just to end up declining us without a reason or even an attempt at calling my phone. What's the point of the text box if you don't talk to the customer? Why have my phone number if you don't call me? Why was I even declined?? The online pickup option was a waste of time. Luckily the representative inside made things way easier. Got our truck and everything went smoothly. Online pickup should be the simpler faster option. What a joke.Sarah C.
Le client n'a pas laissé de commentaire.EMMA T.
Le client n'a pas laissé de commentaire.jevon V.
Le client n'a pas laissé de commentaire.linzey B.
Le client n'a pas laissé de commentaire.Marcus S.
Le client n'a pas laissé de commentaire.elisha O.
Le client n'a pas laissé de commentaire.Sheridon P.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.Cristyal S.
Le client n'a pas laissé de commentaire.Joshua R.
Everything was done online. It was convenient!Thelathia S.
Le client n'a pas laissé de commentaire.Landry S.
Le client n'a pas laissé de commentaire.Cornessa W.
I was not provided the moving blankets that I requested and did not receive a refund.JOSIAH D.
Le client n'a pas laissé de commentaire.Swastik S.
Le client n'a pas laissé de commentaire.John B.
It was great Customer Service. We are defiantly recommend location to every one.KAVITA S.
The owner was very helpful, professional and nice. It was a great experience!James D.
The UHaul phone agent sent me on a long way away to this location citing it was 2,7 miles which was more like 10 miles away. The location and personnel; however were good. A thoroughly unhappy rental overall.Ramkumar P.
The couple that rented me the truck was very kind and sweet thank you!karen D.
Location need to make sure the gas gauges are correct. We had an issue where the system was trying to charge me for a full tank of gas when the last recorded gauge showed held of tank. We got it settled and my receipt showed the correct amount but I think that needs to be paid more attention to. I understand some drop offs are after hours but attendants needs to make sure they are recording correctly, so no mistakes are made. Overall, the experience was excellent!!!Christopher M.
The owner Yahir a believe is his name it was amazing helpful and extremely nice. No only with us but everyone of his customers.JAIME A.
Le client n'a pas laissé de commentaire.HENRY M.