Le client n'a pas laissé de commentaire.
anna Adkins-NAUMANN
Customer Reviews for Spicewood Ace Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Professional service, really polite and helpful, I was in and out quickly.
Christopher HomerHe said no extra charges I have pictures to prove Jose marked fuel incorrectly. I filled the tank to where it was when I picked it up. I want $33 fuel charge refunded.
Don GreenBig lot very easy to find
Paul MattisGarret helped me with this and he was very good and knowledgeable about the process.
Doug BonowFriendly, fast, professional and efficient will be difficult to improve on. My experience was great, and I will come back to this location the next time I need a trailer - which will be next week.
Paul ParkerNothing. Everything was great. Staff was friendly, courteous, and helpful.
Bryan LietzFix the app
Robert LaPlantStaff was very helpful and professional. Pickup and return was quick and easy.
Michael GuerrinaEasy and fast. Friendly and helpful staff.
Nicole AutryVery friendly.
Michael BrascomI still need a final receipt please.
Heather ChristieSpicewood Ace Rental had my trailer clean and ready for pick up when I arrived. Checkout was quick, and the return process was easy as well. Overall great experience.
Dustin BorenAlready friendly efficient customer service at this location
Linda PollackA-ok
bion higginbothamSuper simple and easy. In and out. The sales rep was great!
Kevin KerstonExcellent service à la clientèle
ALEXANDER ESCHWEILERExcellent service à la clientèle. Spotless equipment and a good assortment of trainers.
GORDON JAUSAwesome experience all the way around and a good price
Judy DafferAlways a great experience here! Personnel and equipment top-notch! Best ever as always!
Jo RichmondThank you!!
Nestor H DellOroLove this location and the employees. Very kind and helpful from start to finish.
Rosemary LarsonWe've always had a great experience when renting from this location. Smooth and seamless, very easy using the app, very clear instructions all the way through the process.
DONISE EVERETTSame man was very professional and helpful.
Rick Towngreat customer service
JERRY CONWAYThe right front tire it was almost flat, I had to pay to use an air compressor to pump it back up, I will check the tires on your trailers regularly.
Kerry BenderGreat location Joanna was awesome. Everything was easy.
Jordan WattersThe new ACE Hardware rental center is EXCELLENT!
Shon SaligaThere weren't clear instructions/signage on where to park or enter the building. But otherwise was a good experience.
Justin BennettGreat vehicles in good condition and really nice people to work with!
Sandra CaryNot knowledgeable of arrangements made with other divisions of the company Rude, dismissive and condescending attitudes Never renting from UHaul again
Rick MyersSo happy they finally had a 5X8 enclosed trailer. There are no locations near where I live other than Spicewood Ace. Please stock them with 5X8 trailers! I use them several times a year!
Joye QuallsEnjoyed the experience under the circumstances of being broke down and needing the haul my broken vehicle thanks for being there in time of need 😊 Happy Trails.
Martin RivasService was good - efficient. They were helpful, no complaints at all
Sara DaviesFold down ramp did not work properly, retaining pin was badly bent and required a sledge hammer to remove and replace.
MICKEY MCDANIELSpicewood Ace Rental has been professional and helpful. We pass three other UHAUL locations to get to them and will continue to only use them in the future.
Preston Michael CorbellThe Man Receiving The Truck Return Was Nice. The Young Man In Training Was Not Customer Oriented At All. I Had Issues With My Rental And The Receiving Location Was Not Able To Remedy. I Recovered Two UHaul Trucks In The Month Of April & June 2023. One Rental Was Out Of Austin, One Rental From Fredericksburg. Both Trucks Recovered From Llano, Texas. Due To The Length Of Time Involved In Assisting UHaul Austin In Picking Up These Trucks, Michele Mitchell Offered To Comp My Rental. To Date A Partial Credit Has Been Applied By The San Antonio Office. Ms Mitchell Has Not Applied The Rest Of The Credit As Promised.
CYNTHIA MOOREUpdate your dashboards for the safety for the safety of the customer.
tom quinnGreat experience, flexible and helpful, thank you!
Julie DarlingThe individual I dealt with was professional and very helpful
Jon JenkinsTerry and Gavin at U-Haul Ace in Spicewood are fantastic. Ils ont été très serviables et amicaux. Great experience and I can't say that about all U-Haul experiences in other locations.
Greg JacobsWe love renting from Spicewood Ace Hardware! Always great service, and helpful people!
Larry MaddalenaGreat customer service, easy to find location and clean trucks
KALEEM AKAHTARNot automatically charge for insurance Workers using personal devices to take pictures of identification and credit info.
Rick SchatzThis survey didn't ask all of the questions that a potential customer could benefit from. I called a couple of U haul stores before I found one that would answer the phone. I spoke with the representative about my needs for a trailer rental starting the day of the call. The representative was very professional and thorough during the call. They would find what was available and get back with me shortly. It took about 90 minutes for them to find me a the trailer and get back to me. I understand that I don't know the tracking system of the rental vehicles that are used by the company, but I would think they would have a central updating/tracking method to keep track of available vehicles and their locations with a couple of key strokes. Instead It seemed like someone gets on the phone and calls around to see if other stores have vehicles. I think a nation wide company would have a better managing tool than this.
Lee Friedrichs