Le client n'a pas laissé de commentaire.
Richard L
Customer Reviews for Spicewood Ace Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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every Uhaul should be ran as well as ACE rental
DAVID SDid not have the number of blankets we ordered over a month in advance.
JASON SPat helped me out and fixed an issue that came up with the mileage. Great experience for the second time using this location.
Ronjon BThe contactless checkin process was rough and there weren't a lot of instructions on what to expect. I had to provide my employer information for some reason. It was just clunky. The initial odometer reading was off by 1000 miles causing an extra headache on checkout. Also the number of upsells is absurd. It was like 5 pages of things to accept or decline. I ended up accidentally purchasing extra coverage. Overall it wasn't a great experience.
Peter CFast pickup. Great customer service.
Charles MGreat staff! Super helpful!
Kendrick JProfessional service, really polite and helpful, I was in and out quickly.
Christopher HHe said no extra charges I have pictures to prove Jose marked fuel incorrectly. I filled the tank to where it was when I picked it up. I want $33 fuel charge refunded.
Don GBig lot very easy to find
Paul MGarret helped me with this and he was very good and knowledgeable about the process.
Doug BFriendly, fast, professional and efficient will be difficult to improve on. My experience was great, and I will come back to this location the next time I need a trailer - which will be next week.
Paul PNothing. Everything was great. Staff was friendly, courteous, and helpful.
Bryan LFix the app
Robert LStaff was very helpful and professional. Pickup and return was quick and easy.
Michael GEasy and fast. Friendly and helpful staff.
Nicole AVery friendly.
Michael BI still need a final receipt please.
Heather CSpicewood Ace Rental had my trailer clean and ready for pick up when I arrived. Checkout was quick, and the return process was easy as well. Overall great experience.
Dustin BAlready friendly efficient customer service at this location
Linda PA-ok
bion hSuper simple and easy. In and out. The sales rep was great!
Kevin KExcellent service à la clientèle
ALEXANDER EExcellent service à la clientèle. Spotless equipment and a good assortment of trainers.
GORDON JAwesome experience all the way around and a good price
Judy DAlways a great experience here! Personnel and equipment top-notch! Best ever as always!
Jo RThank you!!
Nestor HLove this location and the employees. Very kind and helpful from start to finish.
Rosemary LWe've always had a great experience when renting from this location. Smooth and seamless, very easy using the app, very clear instructions all the way through the process.
DONISE ESame man was very professional and helpful.
Rick Tgreat customer service
JERRY CThe right front tire it was almost flat, I had to pay to use an air compressor to pump it back up, I will check the tires on your trailers regularly.
Kerry BGreat location Joanna was awesome. Everything was easy.
Jordan WThe new ACE Hardware rental center is EXCELLENT!
Shon SThere weren't clear instructions/signage on where to park or enter the building. But otherwise was a good experience.
Justin BGreat vehicles in good condition and really nice people to work with!
Sandra CNot knowledgeable of arrangements made with other divisions of the company Rude, dismissive and condescending attitudes Never renting from UHaul again
Rick MSo happy they finally had a 5X8 enclosed trailer. There are no locations near where I live other than Spicewood Ace. Please stock them with 5X8 trailers! I use them several times a year!
Joye QEnjoyed the experience under the circumstances of being broke down and needing the haul my broken vehicle thanks for being there in time of need 😊 Happy Trails.
Martin RService was good - efficient. They were helpful, no complaints at all
Sara DFold down ramp did not work properly, retaining pin was badly bent and required a sledge hammer to remove and replace.
MICKEY MSpicewood Ace Rental has been professional and helpful. We pass three other UHAUL locations to get to them and will continue to only use them in the future.
Preston MThe Man Receiving The Truck Return Was Nice. The Young Man In Training Was Not Customer Oriented At All. I Had Issues With My Rental And The Receiving Location Was Not Able To Remedy. I Recovered Two UHaul Trucks In The Month Of April & June 2023. One Rental Was Out Of Austin, One Rental From Fredericksburg. Both Trucks Recovered From Llano, Texas. Due To The Length Of Time Involved In Assisting UHaul Austin In Picking Up These Trucks, Michele Mitchell Offered To Comp My Rental. To Date A Partial Credit Has Been Applied By The San Antonio Office. Ms Mitchell Has Not Applied The Rest Of The Credit As Promised.
CYNTHIA MUpdate your dashboards for the safety for the safety of the customer.
tom qGreat experience, flexible and helpful, thank you!
Julie DThe individual I dealt with was professional and very helpful
Jon J