Customer Reviews for Splash Zone Pool & Spa
(U-Haul Neighborhood Dealer)

298 reviews

N8170 State Rd 65   River Falls, WI 54022

(715) 760-9030

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 760-9030

N8170 State Rd 65
River Falls, WI 54022

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Thur: 10 am - 6 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

Corey M. 
Rating:
4

The side mirrors did not work well.

Denise N. 
Rating:
1

Not drive halfway across the country for the damn thing when there was a 26 footer sitting 1/2 mile away where I rented the damn thing!! Very very very poor placement of the uhaul!! I had to drive 45 minutes to get it and waste 40 dollars in gas!! I will never use uhaul again and also spread the word on what you guys did, unless you guys make it right!!

Bradley G. 
Rating:
5

Customer did not leave a comment.

Deb G. 
Rating:
3

Customer did not leave a comment.

Jason T. 
Rating:
5

Customer did not leave a comment.

DANIEL K. 
Rating:
5

Customer did not leave a comment.

jennifer W. 
Rating:
5

Customer did not leave a comment.

ROSS S. 
Rating:
3

This comment has nothing to do with the location...I had trouble with the online part. I was never able to access my rental contract but Carly was helpful on the phone.

BETHANY C. 
Rating:
5

Customer did not leave a comment.

Nicholas G. 
Rating:
3

Fuel gauge read closer to 3/8 than the 1/2 that was indicated on rental sheet. Since Splash Zone staff were vacationing for a period of time immediately prior to my rental - and fuel caps are not locking types - I wonder if your trucks are being siphoned during your absence. Just an FYI. Difference was 14,00 $ in fuel - no biggie to me, but might be to Splash Zone if they've got security issues.

Robert G. 
Rating:
5

Customer did not leave a comment.

Charlie F. 
Rating:
5

Customer did not leave a comment.

Sherri C. 
Rating:
5

Customer did not leave a comment.

Mathew C. 
Rating:
5

Customer did not leave a comment.

Kim C. 
Rating:
3

the first place that I was directed to was in Baldwin WI. There was no phone number and when I clicked on driving directions it led me to what appeared to be a garbage dump.

Joe K. 
Rating:
5

Very helpful in getting trailer setup

Tom M. 
Rating:
5

Customer did not leave a comment.

Mark K. 
Rating:
5

why is there a duplicate charge to my card today of 73,36 $. I already incurred the same charge on 8/24.

RICHARD R. 
Rating:
5

Customer did not leave a comment.

Randolph B. 
Rating:
4

Customer did not leave a comment.

Chris F. 
Rating:
5

Grease the landing gear. Very hard to extend

Robert S. 
Rating:
5

Customer did not leave a comment.

Dan R. 
Rating:
5

Everything was fine

Craig H. 
Rating:
5

The contactless pickup and drop off is amazing. It was seamless and went very smoothly.

Michael T. 
Rating:
4

Customer did not leave a comment.

Julianna P. 
Rating:
5

Customer did not leave a comment.

mike G. 
Rating:
5

The woman who helped us was very friendly and efficient. Win win!

Karen W. 
Rating:
5

Customer did not leave a comment.

Eric T. 
Rating:
3

I had drive to this location to pick up the trailer bypassing three other U-Haul locations closer to my home

Robert D. 
Rating:
4

Customer did not leave a comment.

Jill W. 
Rating:
4

Sarah was a pleasure to deal with.

Craig H. 
Rating:
5

Customer did not leave a comment.

David K. 
Rating:
5

Nothing.

Amy V. 
Rating:
5

Customer did not leave a comment.

Alec W. 
Rating:
1

The sign for a UHaul drop-off wasn't clear from the highway, it was easy to miss. The parking lot was for an unrelated small-town business, so it was confusing. I wouldn't have known it was a UHaul drop-off location if not for the tiny sign in the front window and a key-drop box near the entrance. It wasn't shoveled very well either, so it was hard to tell what was a proper place to park the truck, so I just parked it in front of the building in what I hope is a legal space.

Caroline K. 
Rating:
5

Customer did not leave a comment.

Sandra P. 
Rating:
2

Scheduled to have it delivered by 10:30am and did not receive it until 2:00pm. No offer of credit given.

Douglas G. 
Rating:
5

Customer did not leave a comment.

Terrance P. 
Rating:
5

Customer did not leave a comment.

MARK S. 
Rating:
4

Customer did not leave a comment.

Caleb U. 
Rating:
5

Customer did not leave a comment.

Joseph D. 
Rating:
5

Great customer service. Extremely friendly and customer orientated. Excellent place to rent from.

Roger C. 
Rating:
5

I'm not sure what or when I was charged for 2 extra days? In River Falls I requested 2 more days but when I got to the drop off in Mesquite they charged me for the 2 days. Please research this and let me know was I charged twice? Thanks Greg Maudlin 214-985-3048

Greg M. 
Rating:
5

Sarah was extremely helpful! We were having a tough time getting a truck reserved and Sarah found exactly what I needed. She went out of her way to track the vehicle and called me as soon as it arrived. Without her we would not have been able to move. Thank you!!

Dan S. 
Rating:
5

Customer did not leave a comment.

Keith V. 
Rating:
4

Customer did not leave a comment.

Barthelemy N. 
Rating:
3

Customer did not leave a comment.

Paul L. 
Rating:
3

I had to add air to the tow dollie tires to bring up to proper pressure

Dennis K. 
Rating:
5

Nothing

Craig C. 
Rating:
5

Customer did not leave a comment.

Kelsey G. 
Rating:
1

Extremely rude person at the counter!

John G. 
Rating:
3

All was good. Thank you

Thomas M. 
Rating:
5

Customer did not leave a comment.

Jaclyn P. 
Rating:
5

Great people to work with!!!!

Ron N. 
Rating:
4

It seems to be very well taken care already. A+

Merle S. 
Rating:
5

Customer did not leave a comment.

Jacob K. 
Rating:
5

Customer did not leave a comment.

Stacey L. 
Rating:
3

Customer did not leave a comment.

James S. 
Rating:
4

Customer did not leave a comment.

Jeri S. 
Rating:
5

Customer did not leave a comment.

Conner H. 
Rating:
5

Customer did not leave a comment.

Stacy H. 
Rating:
4

We reserved the truck ahead of time and provided all our information. It took us over an hour to actually get the truck released and on the road. Poor customer service from U-Haul. The location was fine.

Steve W. 
Rating:
5

Customer did not leave a comment.

Chris F. 
Rating:
5

Customer did not leave a comment.

Francisco C. 
Rating:
2

The problem isn't the locations, the problem is your systems in place do not work well.

Robert B. 
Rating:
3

Customer did not leave a comment.

Michael P. 
Rating:
4

Customer did not leave a comment.

Adam H. 
Rating:
5

Sara was very helpful and pleasant.

Rex S. 
Rating:
5

Customer did not leave a comment.

bree R. 
Rating:
3

Shovel the foot of snow away from the driver's door so it's easier to get in the truck.

terry G. 
Rating:
3

I wanted the U Haul location in Hudson, WI that I've had good results from. I had to go to River Falls, WI to pick up this older trailer. They had about 6 boxes that I could purchase. Overall they were friendly.

William M. 
Rating:
5

Customer did not leave a comment.

damion K. 
Rating:
3

Customer did not leave a comment.

Jasmin D. 
Rating:
5

It was fine no worries

Herman G. 
Rating:
5

Customer did not leave a comment.

Bonnie J. 
Rating:
5

We dropped off the key in the box as the facility was closed. Very convenient.

Dale S. 
Rating:
3

It was fine. Not a fan of the mobile check out and won't do that again.

Kristin R. 
Rating:
5

For my transaction, there's not much to improve on, great people to work with and was impressed with the trailer, a good day!!!

Craig C. 
Rating:
5

Customer did not leave a comment.

RANDY B. 
Rating:
5

Customer did not leave a comment.

David J. 
Rating:
5

Customer did not leave a comment.

George S. 
Rating:
5

Customer did not leave a comment.

BLAZE C. 
Rating:
5

Customer did not leave a comment.

Dave B. 
Rating:
5

Customer did not leave a comment.

Katrinia R. 
Rating:
5

Good responses, excellent service.

Jera T. 
Rating:
5

Customer did not leave a comment.

Lane N. 
Rating:
5

Customer did not leave a comment.

stephen E. 
Rating:
5

This particular vehicle was/is terribly overdue for a front end alignment.

Steve A. 
Rating:
3

Customer did not leave a comment.

Dan R. 
Rating:
5

Customer did not leave a comment.

Jennifer H. 
Rating:
2

Received a call from this location that asked when we would drop it off. We had until 4pm. Uhaul promised someone else 10am. Uhaul did not plan accordingly. I asked for a partial refund because I brought it back earlier to accommodate for your mistake and left more gas's than needed.

Lisa C. 
Rating:
3

No explanation of vehicle equipment or vehicle. Vehicle had multiple body damage and agent did not inspect vehicle with renter. Agent did not leave the building until requested to do so with the renter.

David H. 
Rating:
4

Customer did not leave a comment.

Lance F. 
Rating:
3

We got switched to different location to pick up and drop off. Had to call in and sit on phone longer than wanted to. Otherwise our experience was good.

Mary S. 
Rating:
2

When I called to talk with someone, they did t pick up the first time and the second she was rude.

Christopher M. 
Rating:
5

This is my 2nd rental from this location...the owner/ staff person ( not sure of her name) is awesome, even adapting to accommodate my last minute needs. This is the only one of the 3 local Uhaul locations that I will use.

Larry G. 
Rating:
4

Customer did not leave a comment.

Darline K. 
Rating:
5

Good people.

derek W. 
Rating:
5

Customer did not leave a comment.

Pamela I. 
No reviews have been submitted for this location.

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