Évaluations des clients Splish Splash Auto & Pet Wash

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Splish Splash Auto & Pet Wash

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Carlos C.
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Excellent service, knowledgeable and friendly manager. 100%

Philip C.
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Great staff, very friendly - made both rentals we had this week a fast, easy and painless process.

Philip C.
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Le client n'a pas laissé de commentaire.

Cindy C.
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Le client n'a pas laissé de commentaire.

Loreen B.
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What a unorganized way to do business! Our terrible service was not the fault of Splish Splash but the way u haul itself does it's bookings! Booked online a week in advance - received confirmation that a 26 ft truck was reserved for 9 am pick up Sept.30/20. Next day a call from Edmonton stating truck n/a but would ph me sept 29th ( day b4 move)to let me know if anything available. That call stated we could have a 10 ft truck and a 5 ft trailer . But they would not charge me any extra !! Told them this would not work for us so cancelled our reservation which left us scrambling to find something to move with the afternoon b4 move. Then late on sept.29 call from them saying they might have a 15 ft. Truck avail at noon on sept.30th but wouldn't know for sure til it got returned. Did finally get a 15 ft on sept.30 thanks to Veronica at splish splash . We spent hours on ph trying to verify if we had a truck to move with or not . Don't know how you can use a U-Haul to move if even though you have a confirmation that your reservation is confirmed it Actually isn't . What a gong show and unnecessary stress for people having a timeline to be moved.

Shelly B.
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Le client n'a pas laissé de commentaire.

Charlene M.
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Employees were not communicating on available products as I was told different from 2 staff members. Rude service getting the products. Drop off was a polite staff member who was unfortunate to see my upset with not getting a full refund back. I was told different regarding the charges and I was told I'd get the full refund back. Highly disorganized and seems the staff are not trained on how to approach customers in a responsible respectable manner. The pricing was terrible and I feel extremely disappointed and taken advantage of with my need for hiring equipment. I am completely letdown on not getting my full return. It was brought to my attention it is something the company never does for customers and wont even rent from the company. That's interesting to know. I will not be wanting to do business with you in the future unless this issue is resolved your end.

David W.
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Great service

Dory H.
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Le client n'a pas laissé de commentaire.

MARTIN F.
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Not a thing.

Sachin A.
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Le client n'a pas laissé de commentaire.

Carol B.
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Le client n'a pas laissé de commentaire.

Luke M.
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One word: Painless

Marion M.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

daniel D.
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Very helpful customer service lady, for a very busy place couldn't ask for anything more,

John E.
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Veronica was awesome!

eugene T.
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Le client n'a pas laissé de commentaire.

Simon W.
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My recent experience with uhaul was a ridiculous mess. However, the staff at this location helped out. I had booked a 1 way trip with a 15 ft truck for 830 am. I was told I would get a call by 10 am the Sunday before my move. By 4 pm on Sunday they got back to me: 1:30, 10 ft truck, round trip, and they confirmed it. What?! Fortunately the local people who run the depot in the town I was leaving helped me out. They corrected uhauls mess and got me a 15 ft truck, one way at 8am.

Malynda K.
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Drop off went ok

Jackson A.
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Super understanding staff, efficient and accountable.

Phil H.
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Veronica went above and beyond my expectations

David D.
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Le client n'a pas laissé de commentaire.

kallie F.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Fuel milage was only about 4mpg empty... Very very horrible, never dropped off in battlefords, uhaul seems to be extremely unorganized, website doesn't have all locations, got ripped off about $80 as well, I'd never use uhaul again, uhaul company needs alot of improvements

slavko H.
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Le client n'a pas laissé de commentaire.

amanda G.
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There should be more sufficient training provided. They had no knowledge of extended rates. I ended up paying 40 extra for a day I didn't use because they insisted I pay in advance.

gary S.
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Charged for 6 blankets ... No blankets plus sent me on my way no lights cause no adaptors for hookup told me to go to Canadian tire for adaptor Not very professional not happy Will not be referring to friends

Jennifer L.
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We just dropped off the trailer and went in and told the worker that was working for the car wash we dropped off a trailer. The Uhaul person was not in.

Jamie S.
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Le client n'a pas laissé de commentaire.

Reilly C.
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Very fast, friendly and knowledgeable staff at this location.

Jason H.
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Le client n'a pas laissé de commentaire.

Orla T.
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Le client n'a pas laissé de commentaire.

Stephan E.
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Le client n'a pas laissé de commentaire.

Robert L.
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Add this location to your data base so customers get sent to the right drop off spot!

Denise P.
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The staff were very kind and accommodating. No problems whatsoever at local level. However I had quite a run around trying to book the unit. I wanted it a weekend earlier (a long weekend) and nothing was available on short notice,then I was told to go to a place where they were actually closed for the holiday. And then I was to pick up in yet another location .... limiting my time with the truck. So postponed for a week at a financial detriment to myself.But once I got the unit and used it - everything went very smoothly!!!!

Matt H.
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No complaints service was good

Divina A.
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Everything was good. Cant complain! Friendly staff.

Sean J.
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Le client n'a pas laissé de commentaire.

Arlene L.
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Le client n'a pas laissé de commentaire.

Sharon R.
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Le client n'a pas laissé de commentaire.

Gerald W.
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Le client n'a pas laissé de commentaire.

Kimberly S.
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We dropped off the vehicle 1 day sooner than we needed to and there was a couple there that wanted it right away , the young guy that took care of us was amazing we told him about it not being cleaned and everything was good . 4 hours later I received a call from the owner who was very rude , asked me why the vehicle wasn't cleaned , when I tried to explain it to her she asked me if I read the insurance paperwork when I signed it about bringing the vehicle back clean , when I again tried to explain she got very aggressive and started yelling at me . I asked her if that was how she treated all of her customers and then told her that I would explain it to Uhaul myself when I called them on Monday . Hoping she didn't charge my credit card for the cleaning would hate to have to try and fight for my money back .

halley P.
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Le client n'a pas laissé de commentaire.

Veronica M.
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Staff were very good. They explained the process, were efficient with the paper work and walk around, and were very friendly and helpful. Excellent service.

Deb B.
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There was no trailer available in the city of Saskatoon so I had to do an extra 3 hours of driving for pick up and return.

Wendy F.
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Le client n'a pas laissé de commentaire.

PEARLEEN K.
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Friendly efficient pick up service and very helpful

Roberta J.
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Le client n'a pas laissé de commentaire.

Tanya W.
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The office used for u-haul is not professional looking. Had to wait for a u-haul staff member to come back.

Celina C.
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Le client n'a pas laissé de commentaire.

Mehdi P.
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Le client n'a pas laissé de commentaire.

Annette C.
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No improvement the service has outstanding

Merle W.
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More selection available would help

Leandri O.
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Le client n'a pas laissé de commentaire.

Myrna E.
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Le client n'a pas laissé de commentaire.

Jim S.
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One of the trailer tires was very low on air and badly worn. I did not check the tires when I picked up the trailer but did prior to loading. I put air in the tire and decided to go with that tire despite the severe wear. It survived the trip but it shouldn't have been on the trailer.

James A.
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The building was very clean. They were very accommodating with short notice. Had equipment we needed. Came out to truck to ensure we were confident in using the equipment.

Ryan M.
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Le client n'a pas laissé de commentaire.

WENDY F.
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Le client n'a pas laissé de commentaire.

Harold L.
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Le client n'a pas laissé de commentaire.

Sun Do H.
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Le client n'a pas laissé de commentaire.

Spencer C.
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Le client n'a pas laissé de commentaire.

Wes W.
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Le client n'a pas laissé de commentaire.

Brad W.
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We booked online, but there was a discrepancy between what we reserved online and what happened when we got to the retail. Online we were about to book the truck for 24 hours (3pm-3pm), but when we picked it up we were informed that it actually had to be returned by 9am the next day instead. Would have been nice for the retail to call us and let us know the situation ahead of time.

Andi B.
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Le client n'a pas laissé de commentaire.

Gloria P.
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Le client n'a pas laissé de commentaire.

Karen H.
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Ve

Perry F.
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Le client n'a pas laissé de commentaire.

noella C.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

allen R.
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Le client n'a pas laissé de commentaire.

Wendy D.
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Le client n'a pas laissé de commentaire.

Roland P.
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Le client n'a pas laissé de commentaire.

Ivan K.
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Le client n'a pas laissé de commentaire.

Robert R.
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You can start by honoring your reservation system. I reserved a unit to be picked up in Saskatoon and paid the $50 reservation fee and even checked in online. I received an email guaranteeing the reservation. Enroute to Saskatoon from Red Deer I was called and told they did not have one. The closest one would be in North Battleford. This added an additional 2 hrs to my trip. The trailer was not clean however the attendant did offer to have it washed. Due to the time I declined.

Sean J.
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Le client n'a pas laissé de commentaire.

Chad K.
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Le client n'a pas laissé de commentaire.

Mike G.
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Le client n'a pas laissé de commentaire.

Lakeland L.
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I wish that North Battleford depo or location would have the 9' cargo van again because we only need it for a few items to be delivered here in town and the 10' truck is too big.

Daniel J.
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Le client n'a pas laissé de commentaire.

Marilyn N.
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Le client n'a pas laissé de commentaire.

JUSTIN K.
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Le client n'a pas laissé de commentaire.

Marie L.
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I am actually logging a complaint because I had a confirmation for a location in Saskatoon, where I lived at the time. No on today me the your reservation number means nothing. They told me on the day of the move, when I called, that I was to contact 1-800-Go uhaul. Well uhaul changed the reservation to North Battleford with no notification. So I had to use my gas to drive there and back plus gas for the truck to drive to Saskatoon in that truck I feel that I should be compensated as follows. Mileage and gas on my car to and from North Battleford and gas on the truck for the one way home plus the extra Kim's that we needed to get from North Battleford to Saskatoon

Thomas N.
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Great customer service, great experience overall, thanks.

Bernard G.
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Le client n'a pas laissé de commentaire.

tyler M.
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Le client n'a pas laissé de commentaire.

Ronald N.
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Le client n'a pas laissé de commentaire.

SCOTT M.
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More units for rent

Dylan H.
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Le client n'a pas laissé de commentaire.

Shelley S.
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Le client n'a pas laissé de commentaire.

Launa P.
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Le client n'a pas laissé de commentaire.

Gail G.
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Excellent service, the U-Haul guys were great. I will use U-Haul again if I need to, thank you

Jason R.
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Le client n'a pas laissé de commentaire.

molly M.
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Le client n'a pas laissé de commentaire.

Marnie C.
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Having never been there before, I wasn't sure if the door I went in was the right one. Inside it wasn't clear that this was the U-Haul drop, so I'd suggest more signage to make it obvious for out of town customers. Other than that, the owners/employees were very friendly and helpful, offered to assist in parking lot, smiles and professional. Would definitely recommend and use again.

DALE T.
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Weatherstripping on sill was leaking when it was raining.

Casey S.
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The local dealers are great! Get better staff at your Edmonton Headquarters. The people you have there now are not helpful at all.

Evan D.
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Le client n'a pas laissé de commentaire.

Casey S.
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Local dealer very helpful and knowledgeable. Corporate U Haul not so much!

Non reviews have been submitted for this location.

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