Le client n'a pas laissé de commentaire.
Gerald B.
Customer Reviews for Spring Hill Moving and Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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First truck they tried to give me had a bald tire with a nail sticking in it. The text link didn't work on the second truck they gave me so I had no way to argue existing damage. The second truck was in better shape.
Scott A.Check in was easy. Problem with uhaul is you don't know the running conditions of vehicle until you're on the road.
Robert B.The 24/7 rideshare check in and out process takes way too long. That needs brought into the 2020 ages. Wow is it slow and frustrating! Tell IT they must do better for the customer. Simply unacceptable
Joe B.Overall great experience.
charles C.Everyone was great to deal with and very knowledgeable about the things that I needed to know about my travels
THOMAS P.It was a fast drop off,,, good job
John O.It was supposed to be $20. I went 25 miles, Filled the gas back where it was , brought it back 5 hours and was charged $62?? Why?? It's not fair how people can screw you over and just not respond.
Sabrina H.Would rather not perform self check in I didn't receive a copy of receipt
ARMAND S.A friendly experience as always!
JOHN W.Listed as Ocala for pickup, not till day before for closer pickup location in Spring Hill, move to Nevada. Somewhat stressful
Robert G.Was disappointed by mobile check in. Still had to go to the counter…re-enter all info and pmt…so check in and pick up was disappointing. Also equipment that was requested was not available but clearly added to the bill.
Howard B.It took almost an hour to get my truck and that was with using my phone. When I checked the truck for the appliance hand truck it was not there. They had none I was never notified, I had to go to another u haul store to get one. I spent over 2 hours before I was able to get the moving started. Not happy with the service. I would like a compensation for my time TY
Robert B.Nothing wrong with location, truck had very bad issue with front end...wheels out of balance or other issue that caused severe vibration even at low speed....also, wipers needed to be replaced about a year ago...was worse to use them than not
Steven R.Excellent location. Very professional.
Dale B.keep up with great service
Darrell R.Not a thing. The service was outstanding.
randy J.Did not tell me there will be an additional charge placed on me if the tank was not filled back to quarter of tank
Jose D.Great location, great people working at this location. Great prices on trailers
JIM K.I have no suggestions for improvement. The whole process went very smoothly!
Jeffrey N.Very friendly and courteous
Michael L.Keep doing what you're doing!
matthew W.Le service à la clientèle était génial. Explained everything needed to use a truck. U-Haul app easy to use.
Martin H.Edward my customer service rep was very Helpful and nice.
Karen J.Can't think of anything, all went well.
Jeffrey R.Nothing I saw needs to be improved! Nice friendly staff and easy to do business with!
Joel F.Nice staff good experience
Frederick M.Good people
kenneth R.Every thing went well I reserved the trailer when I came at the end of the week got checked in within minutes I was on my way I've used this company a few times in the past I was treated very well thank you phil m
Phil M.After hours so no contact. Lot was full and hard to navigate.
John C.Might be a good idea to recheck brakes
Betty F.Great customer service will be back soon
sparky A.Nice guys but U-Haul truck keep giving messages on dashboard “Service Stabilizer†It did the job local use only
James D.John provided excellent service definitely coming back again, it was late about 4:45 15min until close and John handled me like I was he first customer of the day
PHILLIP S.The customer service was exceptional and the equipment was in top shape! We will definitely using this location for services in the future!
Lauren O.Of all my recent rentals this was the best experience.
Mike A.Was told if I need a longer time to just call but they charged me $65 for a few extra hours and charged me for a dolly they didn't have in stock
Rachel W.Website training for renting units
Annette W.No-one was available to help us despite us being there during business hours. They may have had some sort of emergency, we don't know. What I do know is, for the second time in as many weeks, the Uhaul app would not allow me to turn in the truck. For the second time, we received a truck that had a warning light come on (order # 20201558 had a brake warning light and the truck was back on the line for rent immediately) and yesterday's (# 20758286) had a check engine light come on after we were loaded. I pay a lot of money for a lot of trouble.
JAMES M.Computer worked too slow
Pat L.App f Doesn't work to check in and out
Debra T.trucks brakes barely worked truck was a bad truck honestly didn't give me blankets i ordered i'll use Penske next time
anthony M.Awesome
Kenneth E.Good experience
john S.Rude...made me run late getting to my home for the movers to load. Had very hard time finding my contract and getting things together. I was supposed to pickup at another location, but transferred.to this one. NOT ORGANIZED LOCATION.
Mary Lynn C.The service representative was awesome! He was working alone on Sunday and very busy but was always patient keeping his cool under pressure while maintaining excellent customer service.
Christine S.Super nice! So helpful! Highly recommend!
Lisa S.The manager is well knowledgeable of the equipment and his overall attitude and energy is great!!
RAYMOND A.Very very good.
TREVOR D.John the associate could not have been more friendly or helpful. Nothing was to much trouble and he was very knowledgeable. Excellent customer service is an understatement. I truly hope his manager appreciates him.
Staci M.It was Good.
Charles M.Outstanding. Dave and Ed went above and beyond to help and satisfy our storage and moving needs. Very happy and would highly recommend them to our friends and family.
Barry M. | Expérience généraleIt was hard to find time besides the weekend which was also limited time, to go and get to my belongings. Outside of the hours the place is great, very friendly, and helpful service.
JOHN E. | Expérience généraleDave and Ed at Spring Hill Moving and Storage are some of the most Friendly and easy to work with guys! They made the entire process seamless and easy! They were accessible and convenient! They have made a customer for life!
Joshua L. | Expérience généraleWe have been tenants here for over (5) Years and have been very happy with the owner and his employees. Great Centralized location and always easy to work with. The only reason we are leaving is that our business is growing and we now have our own brick and mortar store.
LAROCCA C. | Expérience généraleI rented 6 by seven .to tell you truth it wasn't how i pictured it to be but im glad to have found this place being that it was close to home. The prices are pretty decent and the people are friendly
Jose J. | RéservationI paid my account the same way for almost 8 months I suppose they didn't like it when I went to make a payment this month they had already put my unit up for auction without my knowledge. Dad place!
SELENA L. | Expérience généraleEd and his staff are very efficient and professional. I would highly recommend them ! The have done an excellent work for me during my recent move.
Edward H B. | Expérience généraleWe ended up using a unit that was not climate controlled and the staff was very accommodating.
JUAN A. | Premières impressionshe move went very smooth, it was a big relief. The folks at Spring Hill Moving were responsive, efficient and very, very helpful.
Privacy R. | Premières impressionsvery good and helpful.
Privacy R. | Premières impressionsVery good service and helpful when needed.
Privacy R. | Premières impressionsBien
Privacy R. | Premières impressionsNice friendly staff very courteous.
Privacy R. | Premières impressionsThey had no units available and did not seem sorry. I spent 3 hours driving and on the phone with customer service to find another unit for $30 more a month than my reserved unit at this location.
Privacy R. | Premières impressions