Évaluations des clients Springfield Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Springfield Self Storage

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Catherine L. le

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Le client n'a pas laissé de commentaire.

Tammy T. le

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I have rented from this location before and was much more satisfied. I physically called to reserve my truck. Only a 10' for $19.95 was available. No problem. The location is close and convenient. I was given a pick up time of 10am. I reserved the truck with a Visa gift card as we were moving someone from a nursing home to storage, and they only have a fixed income, so someone gave them a gift card to help pay for their move. On the phone...no issues. A voicemail back to me from Lisa said my reservation was all set, but my pickup time was changed to 11am. Still no problem. When we get there to pick up the truck, I'm greeted by the words "Your reservation was inline and you're lucky I'm still here. I was about to leave to go deliver a ham." I informed her I did not reserve online, but with her "assistant" as she called her. There comments made about not even renting UHauls anymore because it's such a pain. I asked why I had to pay an additional 99 cents per mile for weekend rates when I was picking up my truck on a Fridsy MORNING and my adult children who were helping me had to take off work on a business day...Friday morning (not yet a weekend) She said it counted as a weekend. Then she's stated all the extra fees, insurance, taxes, etc...My $19.95 truck rental cost over $60 plus gas. And to utilize the gift card, she needed a $100 deposit, none of which I was informed of on the phone or prepared for when I came to pick up my little 10' truck. I ended up paying for this person's move from my own account and found THIS overall experience so unpleasant. I can't say after this experience I would be willing to rent from UHaul or this location again.

Chris J. le

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The online check in to get the vehicle is not real user friendly took over 20 minutes

Lori B. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Faith C. le

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Le client n'a pas laissé de commentaire.

TIM L. le

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Originally suppose to pick trailer up at Columbia location and it was not there. Waited 1.3 hrs. for someone to tell me this. Only one worker on a Saturday morning. This was unacceptable and there was several other people waiting behind me.

Eric P. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

joe F. le

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The only way to make this experience better would be to have cruise control on the truck! Most people aren’t just moving across town, so cruise control would be great!

Jason C. le

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Nothing. Exceptional professionalism. I had a great experience.

Shannon D. le

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U-Haul has really improved.

Cortney P. le

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For their website to be updated with early closures. I returned the truck to find the office closed 4 hours early. It was an inconvenience to return the next day with a key. They did not have a drop box for the key. I would have dropped it in the mail slot but decided against it based on their signage.

Terry M. le

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Le client n'a pas laissé de commentaire.

TERESA K. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Le client n'a pas laissé de commentaire.

Cindy V. le

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Le client n'a pas laissé de commentaire.

BELINDA B. le

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Le client n'a pas laissé de commentaire.

Ross K. le

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Le client n'a pas laissé de commentaire.

Mbwana J. le

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Quicker process for pick up.

Kimberly B. le

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Le client n'a pas laissé de commentaire.

Jerry R. le

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This location was excellent. The ma’am that was working was extremely helpful and very easy to work with. She made sure I had all of the correct paperwork and information I needed when dropping off the truck as well as made sure I was taken care of. I would absolutely recommend using this location to anybody looking for U-Haul services.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Le client n'a pas laissé de commentaire.

Dwane B. le

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Le client n'a pas laissé de commentaire.

Keith T. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.

monte B. le

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Excellent friendly & helpful service. Extremely pleased with the location & the ease of picking up & returning the truck.

Susan K. le

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Tow dolly had no lights and no one even helped hook it up

Joseph L. le

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I really appreciated the friendly and knowledgeable staff which made my experience all the better

jason C. le

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Le client n'a pas laissé de commentaire.

THOMAS A. S. le

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Le client n'a pas laissé de commentaire.

Sharon V. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

nancy Y. le

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The truck was returned after hours, so did not interact with the staff.

Aaron W. le

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Friendly Courteous Staff ...

Ronald M. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Stacey N. le

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I wish the business had a direct phone line. I had to speak with an associate of the Storage business that had to send a message to the Uhaul associate to call me back.

JIM C. le

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Le client n'a pas laissé de commentaire.

Bryan M. le

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Le client n'a pas laissé de commentaire.

Norman S. le

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This comment has nothing to do with customer service at the location. But, my bumper was ripped off my car and it was the right hitch. Now, I know you take pride for your work, but for some reason a reimbursment of your services for a simple $188 and some change, is too much for you to help me fix this repair myself immediately since this is my only vehicle. Having a family can be hard, and this makes it unnecessarily hard! I'm very disappointed with this go around, and I've used your services nation wide, even drove your vehicles coast to coast no damage. I'm a firm believer in paying it forward. I love your services, but in this instance you have failed me, and it's leaving somewhat of bitter taste, because this isn't a good time for this to have happened. I wish someone would contact me ASAP regarding this issue, and don't just call and not leave a message, and move on! Please genuinely contact me and resolve this. Respectfully, Norman and Brittney Speakes

Martha R. le

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Le client n'a pas laissé de commentaire.

Jerry H. le

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I don't think improvement is necessary as everything went according to the reservation and plan.

Pamela A. le

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No one was there when we dropped off the truck, and we were not sure what to do. Our pick ups location had instructions on the door about what to do if you dropped off a truck after hours, but the drop off location did not. We looked at their website, and it did not even mention Uhaul on it or have any indication what we were supposed to do. We ended up putting the keys through the mail slot and hoped for the best. It worked out, but it was nerve-wracking not knowing if that was what we were supposed to do or not.

Paul B. le

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This company is a scam. You rip people off for a living. Your purpose is not to help people move. It's to fuck them over in anyway possible. This is the worst company I've ever used. Horrible customer service, and lying employees, worst morals possible. I will do everything in my power to make sure none of my friends, family, co-workers, or enemy's use this company. All around the worst experience I've ever had. Your company and employees should be ashamed to work for such a shit hole.

Jayme T. le

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This location was not opened when I dropped off . It would have been nice to have instructions on where to leave the truck and a key drop.

james L. le

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Le client n'a pas laissé de commentaire.

paul y Y. le

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I went to this location (the 6530 Urbana Road) because the original confirmed reservation (****762) at the U-Haul and Storage of West Columbia in Springfield Ohio did not have the trailer I reserved. The trailer I reserved was noted as having a ramp by the way. Mr. Brett Massie at this location at 8:15am asked if I was there to get an open 6x12 trailer and then informed me the trailer I received confirmed reservation for was not there, he did not have a 6x12 enclosed trailer for me, he had tried calling the person who had not turned it in and offered I could go to 6530 Urbana Road in Springfield to get a trailer. He failed to tell me this location did not open until 9:30am however. I have never worked with the same person whenever I have rented equipment form this location. Mr. Massie informed me $50.00 will be refunded to me on my credit card (I have not seen this as yet however). Patricia Penwill at the 6530 Urbana Road location did a wonderfully superlative job. Her customer service was very accommodating. She expressed empathy for my current experience, and completely answered all of my questions. she was a delight to work with. If you need U-Haul equipment in this area, try the 6530 Urbana Road location first. They are smaller and have limited availability, but the friendly service is worth it if you can get your equipment needs met here.

Carol C. le

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Le client n'a pas laissé de commentaire.

Jack S. le

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Le client n'a pas laissé de commentaire.

everett S. le

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Service was very good, when I realized the 10' truck I rented didn't have a 1 7/8" ball, the guy there went out of his way to swap out the bolt on hitch from my truck to another. I still don't understand why UHaul doesn't use Reese hitches like the sell for these 10 ' truck? It worked, I was able to tow my motorcycle trailer and was happy, I recommend this location On my travel from OH to TX I had a flat, was very upset at first, but UHaul located my position and had a Company fix it within an hour and a half, great service, they even checked up on my wait I waited. The 10' truck I rented was loade, I towed my motorcycle trailer and still averaged slightly over 14 MPG, great mileage for that much weight and the GM product handled very well, impressed with their products and service, keep up the good work UHaul.bwish I had the young man's name that helped me, he was great

bret L. le

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The whole process was easy and quick. Very good!

MICHEAL C. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Springfield Self Storage had great customer service. Our pick up location gave us the wrong truck. It was the same size so we didn't know any different but the truck number was different than what was put into the computer. Springfield Self Storage was our drop off location and they did a great job of helping us figure out what happened. They did their best to make sure we weren't being charged for something that we shouldn't have been charged for. I am grateful for the extra time they put in to making sure everything was squared away before we left.

james L. le

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Le client n'a pas laissé de commentaire.

james L. le

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Le client n'a pas laissé de commentaire.

Glenn O. le

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Le client n'a pas laissé de commentaire.

Brian A. le

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Le client n'a pas laissé de commentaire.

Angela R. le

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Le client n'a pas laissé de commentaire.

CHARLES M. le

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Everything was excellent from start to finish.

STACY M. le

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Le client n'a pas laissé de commentaire.

Scott D. le

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Try having the reserved equipment at the actual location where it is to be picked up. This makes for a more pleasant customer experience.

ABBEY S. le

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The truck was new but with one single problem that cost me a lot. Coming down hill doing speed limit like 70 mile an hour, the minuet you touch the break it will shift back so hard that will shift the furniture front and back so bad! I had insurance witch they recommended to me to buy for $120.00 and I did to protect my furniture and in case of accident or fire. The claim service was very bad, I will never deal with Uhall again, I have over $1000 woth of damage. I will contact the better business bureau to complain and on line I will share my story to advice customers not to do my mistakes and rent your trucks and buy your BS insurance. Thank you

JACKIE B. le

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The person working there was nice, he called the next day to check in with me as I had hoped for. The problem is having to drive there to return it in the first place.

DEANDRA H. le

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Le client n'a pas laissé de commentaire.

HEATHER M. le

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had reservations for coralville iowa but had to pick up in west branch. was not notified until the day ahead of time. the guy in west branch was friendly and helpful. would recommend location to others.

AUSTIN S. le

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Le client n'a pas laissé de commentaire.

Eric V. le

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Le client n'a pas laissé de commentaire.