We booked a U-Haul plus two dollies over two weeks in advance to moving. The day before the move-in date we received a call which stated we would have to pick up our truck from a new location (Spunky's), but still had to pick up our dollies at Park Street. Annoying, but not a big deal. She told me to go to park street before our pickup time for the truck at 4. So we get to park street around 3:30 to get the dollies, and they are all out. The lady at the counter was extremely helpful and called around for us to see which locations had the ones we wanted. Nobody had them, but a carwash had two dollies that were different sizes than we had requested. So we went to that location to pick them up, and were told we would not be charged for them. Then we rushed to Spunky's, our third location, to get the truck. The person working at Spunky's was new (not his fault), and did not know how to register us to get the truck. I informed him we already checked in online, (the lady who called me the previous day about our location change informed me that if I checked in online it would be super quick and we could just show up and receive the truck.) However, the employee was not sure what to do and was also the only one working in the store. We stood around for 40 minutes until the owner finally came down to help us, who realized we had checked in online and then gave us the truck. We returned it the next day, were told the total was 89$, and upon checking my credit card today we were actually charged 140$. Lots of hassle and very disorganized, will not book again.Cristian M.
Customer Reviews for Spunky's Convenience Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged for one day extra .harshvardhan Z.
Le client n'a pas laissé de commentaire.Harjot S.
They didn't know what was going on sent me somewhere else then after going to another location found out that this was the right location in the first place so Spunky's set me back by a day for moving and I lost my movers so had to find people to help because of Spunky's mistake! Not impressed at all with the lack of communication from this place and uhaul at all!Matthew M.
It took a very long time to complete the transaction as the rep stopped frequently to assist other customers. The return procedure was not explained to me which wasted time upon my return. Recommendation: After hours verification process should be explained to all clients.DIANA S.
All went well as expectedHarvey T.
Be honest and tell the customer what he is paying in front and tour contract must follow what you tell not you tell something and then write something else, we don't read because we trustAlaadein A.
Location was convenient, and staff were helpful and informative, but the computer kept crashing while we were trying to get the keys.Caitlin G.
People in the front had very little knowledge on how to retrieve information on the computer Had to call in another employee so had another 30 min wait to get our truckleon B.
The truck was terrible it was so dirty there was receipts from pst customers and had not been cleaned in a long time , windows were covered in bug guts which made it very difficult to see out the windows. The lock on the gate is compromised, you cannot lock it securely. The dealers gave very little information about the rental and process. The process took a long time because the dealer was going between serving myself and other costumer s in the convenient store while taking on the phone. The lack of mechanical maintenance on the truck made me fell very unsure about my safety while driving the trunk. This is not the type service I would expect from U haul. I have used your company in the past from other locations and was pleased with the services. This location is completely subpar for your company.jennifer C.
It took me more than one hour to pick up the truck, even though I had checked in online the day before. The people in front of the computer couldn't do what was needed to give me the keys until the called some support on the phone that the opened the rental contract and then send it to the store to have it printed for me. When returning the truck in the afternoon, even though I was returning with the same amount of fuel that was when I got it in the morning, they wanted to charge me 9,8 litres of gas. Wow, I used to truck for 26Km and they were wanting to charge me 9,8 litres. Or this truck had the worst mpg ever or they were thinking that I am dumb. I don't recommend.Marcus C.
Le client n'a pas laissé de commentaire.JASON R.
I filled my tank to 3/8's of a tank and was only given credit for filling up to 1/4. I realize this is nit picking a little bit but it seems odd and unnecessary that I would have to pay extra for gas that I am not using.Tim M.
Le client n'a pas laissé de commentaire.Serhii D.
Le client n'a pas laissé de commentaire.michelle O.
All equipments were dirty before also charged extra really frustratingAhmed A.
Make more bigger trucks available.theophilus O.
Was a bit better of a locationAdam H.
Very convenient locationClint H.
I had an unbelievable uhaul journey... Started at snow hut in Moose Jaw where they asked for a 60 $. deposit even though I was to pick up the trailer 2 days from then in Regina from uhaul. I stood at that counter for an hour because that 60 $was supposed to be taken there and not in Moose Jaw. So they had to cancel it and couldn't return my 60 $they had to send it in the mail (which I still have not recieved and was the last of my money so I had to leave the last load of my families belongings since I didn't have the gas money to go back and get it which made the landlord keep the deposit because he had to pay someone else to haul it to the DUMP!) when they redid my application I had to give them 60 $which put me out 120 $. in total! And then they sent me to Spunkys Confectionaries to pick it up I don't get why they couldn't just give me the trailer they were going to at the first place. My family has lost so much with this move and I will be going elsewhere next time!Krista K.
I'd received a call (from the Park Street dealer) earlier that day telling me I would receive a credit if I could return the truck that day (was due the following day). When I told this dealer, he called the other dealer; after a short conversation he turned the phone over to me. I spoke with Greg --who identified himself as the 'area manager for U-Haul'. He assured me I would receive the promised credit, gave me his phone number if follow-up should become necessary. 2 days later I received an e-mail from U-Haul notifying me of an additional 60 $charge for 'late return' !! Apparently this dealer didn't register the return in the U-Haul system until 2 days later! I called Greg --he assured me the charge would be reversed; and that he was working on delivery of the promised early-return credit. A couple days later I confirmed that both credits were on my credit card account. Greg's customer service was exceptional . . He answered his phone every time I called. He provided honest explanations --no excuses. And he delivered on his commitments.ARNOLD S.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.TOLI V.
nothing I can think ofPaul T.
Le client n'a pas laissé de commentaire.patrick C.
Le client n'a pas laissé de commentaire.Bern M.
The people were not ready for the customer. They had a lot of problems. I was shocked how poor the quality of service was. I would use U-Haul again but hope don't ever have to use that location again and go through same experience.Shibatosh D.
The guy at the pickup was clueless about trailers, I bet he never pulled anything before. U haul dealers should have a little more knowage about what trailers, trucks, hitches.Nick Y.
Disorganized they thought I was renting a truck and it was a trailer. It clearly said on my invoice I was renting a trailer but they couldn't see that!!! Took wat to long to get on my way.Dan H.
Le client n'a pas laissé de commentaire.Shane M.
The service was terrible. If I was U-Haul I would be embarrassed to have him as a operator. When the Regional Office advised me that my order was split and I had to use this location, I knew it was bad news. The operator suggested that I fill in the information before going to speed up the process. It took me 45 minutes to get the truck the Owner and his son could not operate the computer. Lucky for me a Supervisor out of WPG for U-Haul just happened to stop by to see how they were doing. In less than 5 minutes he had us on our way. I have no way to re-coup my lost time...very frustrating. You seriously need to review this operation.Ron P.
Try an have your servers for the orders fasterPAUL T.
I did not receive the dolly that I requested and paid for nor did I receive all the furniture blankets that I requested. There were 4 blankets in the back of the van that were wet and stinky. We had to drive to another location to see if they had any blankets (which they did) but was a real time waster.Donna E.
The person working said they were new and luckily my son knew how to hook the trailer himself so don't have new employees working alonePatti M.
Le client n'a pas laissé de commentaire.John M.
It was probably not the fault of the employees at the location. But my check-in lasted more than 20 minutes, and this after I had done the online check-in "to speed up the check-in process and not exchange personal information at location". The employees had to input my driver's license and credit card again, and had to spend long minutes trying to get hold of someone from UHaul to solve some issue with my reservation.Martin A.
This is a sideline for this operation and they must (understandably) tend to other customers as they complete the paperwork. They tried very hard to make this work but it was a clunky transaction.Brian S.
previous customer was late so all we Uhaul and I did was check lights and hitch and safety chainsPaul W.
I will never ever remt from uhaul ever again. 2 hours to get the truck. Trying to over charge me by a long shot. Double charging me, after I return the truck. I booked a 20ft, the person I talked to, booked me the 26ft, which was not available to rent out. I ended up with a 15ft, which took 3 trips to move all my stuff. Then I end up being billed twice for one move. I am very usatisfied with the way I was dealt with and charged.Tracy S.
was a dirty convienece store with staff who didnt have a clueedward C.
Le client n'a pas laissé de commentaire.joyce K.
Le client n'a pas laissé de commentaire.Brian C.
No , it's so expensive at mr Singh as convenienceabraham D.
Le client n'a pas laissé de commentaire.Callista S.
Le client n'a pas laissé de commentaire.michael J.
Le client n'a pas laissé de commentaire.Mitch A.
Very helpful and understanding. Excellent customer service!Dana B.
My experience was perfectly fine - from the phone call booking, pickup was friendly and efficient. After drop off my receipt was emailed promptly.rita A.
Just fine.Lee F.
U haul was accommodating, professional and most helpful. We will use this service in the future if a need arises. Merci.lynn E.
I dropped the trailer off after hours. I called he following morning o confirm everything was okay with the drop off the girl said yes. I dropped he traile roff on Thursday then received a text on Saturday saying my trailer needed to be dropped off at a different location. Then I revived a voicemail saying my trailer was late and I needed to call immediately. I call the 1800 number saying I dropped off he trailer 2 days ago she's said she would call the other location and let hem know. I then received another call saying my trailer was being considered late as it was dropped off at the wrong location. My paper work stated I was to drop it off at the university park location so that is what I did if the trailer needs to be moved that should be on uhaul to move and not be made my problem.JASMINE R.
Le client n'a pas laissé de commentaire.Shane K.
Mr Singh was fantastic however the overall u haul experience with the call centre was terrible very unprofessionalAvinash P.
Everything was excellent, everything was explained to us. And will recommend you to everyone. Lorraine in Winnipeg had some of the best customer relations we have experienced. MerciJames K.
I booked a 15' truck but they were out so they said I would get a 20' for the price of a 15' truck. Didn't happen and of course I spent more on fuel as well. I will know better next time!Mary Lynn Z.
Great service vender meet my needs was both helpful and courteous highly recommendlloyd L.
I would complain about kilometres it wasn't fair at all because you take 20 $and that price it supposes cover some hours rent and 100 kilometres at least . I believe the car was clean and full of gas but I'm not satisfied with this.fahad A.
THESE PEOPLE HERE DID EVERY THING THEY COULD TO HELP ME OUT i HAVE NO BEEF WITH THIS SIDE.keith K.
When I drop off Uhaul I was informed that there was a dent in the back right hand side. I DID NOT DO THIS DAMAGE The person in North Battleford said , you bought the insurance so don't worry. I said no way , first of all the lady from Regina did not do a walk around with me on the vechile , ( how could she anyway , she could not leave her store to do that ) as far as I'm concerned I want the insurance money back , How many other people have been blamed for damage because they have insurance .Christine H.
Le client n'a pas laissé de commentaire.TERRY C.
Hours were great and it was quick to secure the van.michael Y.
Le client n'a pas laissé de commentaire.Zhaojiang Z.
We had booked a trailer about six weeks before. The day before our pick up we recrived a call (from what we could tell was a call centre) telling us the size trailer we ordered was not availabe and that we could not get the substitute trailer until 8pm. We explained we needed the trailer for 8am not 8pm. The woman on the other end said there was nothing she could do for us. Needless to say we were quite upset. We called the UHaul location we had booked through (not the location we picked the trailer up from) and spoke with a gentleman who did handle our concerns much better. He kept us on the line while he made the necessary arrangements for us to get a trailer for the next morning. Although the pick up was 930am instead of 8am at least we got a morning pickup. 8pm as the 1st person we had spoke with would have been totally unacceptable.ralph C.
Le client n'a pas laissé de commentaire.RAUL Q.
overall, a pleasant experience.david M.
Le client n'a pas laissé de commentaire.Rebacca M.
Very disappointed and not happy with the U haul company and U haul roadside assistance . Has nothing to do with the people where the trailer was picked up. Unit had a wheel brg. go on it and my son was late getting to his destination because of it. The company was very unprofessional and will probably never use them again. Feel free to contact me or our local u haul agent for reasons.len K.
Le client n'a pas laissé de commentaire.ian N.
Le client n'a pas laissé de commentaire.nando D.
Le client n'a pas laissé de commentaire.Drew E.
Pleasant experience.Lisa P.
Le client n'a pas laissé de commentaire.olga R.
Le client n'a pas laissé de commentaire.Michael R.
Be aware of where trucks are dropped off and contact your customers with a pick up location change in a timely fashion.cheryl P.
All was good! Friendly service!Kim W.
Have to give the client more notice then 1 day that you changed the size and type of trailer! Takes away the point of reserving online if you can't get what you need! So now I left half my stuff and the other half got soaked! Thanks u-haulWARREN T.
Le client n'a pas laissé de commentaire.elliot J.
Le client n'a pas laissé de commentaire.Brighid M.
Le client n'a pas laissé de commentaire.Jennifer L.
The first two reservations were unsuccessful. Third time's the charm. The U-Haul franchise on Park St., Regina is a disgrace to themselves and an embarrassment to U-Haul Inc. The www.uhaul.com customer do-it-yourself online reservation system is worse than useless because it misleads your customers.TOM M.
Never got my deposit back!!!Trevor I.
Le client n'a pas laissé de commentaire.deanna M.
The truck was filthy inside. Coffee holders, etc had grime on them. Also, by the time I was done hauling for the day, all my clothes smelled dirty.MARLON H.
Pick up and drop off was easy. 10 ft van was in good condition and drove well on the highway. Good experience.KIRBY K.
Le client n'a pas laissé de commentaire.Jody B.
The east Indian guy who assisted us was so friendly and accommodating. I think his name is Jash.OWENSON F.
Great experience,friendly,TONY Z.
I was charged 29,18 $ of gasoline for 32 km of driving!!! The gas tank needle was at 1/8 when I got it. It was marked in the paper at 3/8 after arguing and trying to make a point how can I use 1/4 of the tank driving 20,1 miles, the owner marked it at 1/4 not 3/8. He still charged me 29,18 $ for 32 km almost 1 $ per km!!! This is grand theft!! I did put 5 $of gas thinking that this is allI drove for. I will be contact the Best business bureau and CBC on Monday. This is the worst service I got ever, and I will never go back to Uhaul again. Uhaul should know better and chose honest people as representatives. As for the truck it was pulling right all the time. It is a dangerous truck.It urgently needs tire parallelism. I am glad I did not have to go far with it. Last question why deal in Miles, just to confuse people. I am a fair person but I hate that someone takes advantage of me. AmrAmr H.
Le client n'a pas laissé de commentaire.ELISHA T.
Best in the CITY!!!ANNA N.
I had a pleasant experience. The staff were courteous and helpful.SCOTT S.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.RICK S.
The only part of this entire experience that was 100 % awesome. Friendly, funny guy. 5 minute return procedure. Really energetic and helpful!Shane D.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Russell T.
Probably something out of control but when I unloaded there was liquid rust dripping out somewhere. I was unaware that I needed a lock, so offerering or suggesting that I need one would have been helpful. I was billed more that I was quoted. I was quoted 178 and somehow it jumped to 249,90 $. I was given a drop off location for my trailor that was boarded up with a key drop off box luckily someone arrived to help me back up the trailer and take it off. So a suggestion might be to take the time to find the nearest location to the customers new address and if it's a trailer and a single women make sure the drop off location has someone there. Otherwise it can be a stressful experience. Another note there was no instructions for the trailer at the drop off destination only for the uhauls with keys, I had to call the service Center 3 times. The drop off location wasn't on my receipt or pamphlet.kim M.
Le client n'a pas laissé de commentaire.GLORY E.
I forgot the trolley and he ran out of the store to come find me as I was driving away. Very much appreciated! Very courteous.CHRISTINE T.
Le client n'a pas laissé de commentaire.MUBASHAR I.