Pull his franchise location. Employees were unaware of how to process rentals, owner, who is the only one who knows how to, took an hour past my pickup time to return calls for assistance, sent documents after vehicle was already loaded, tried to charge me for four days instead of the one day I had the truck, wasn't there for drop off. Was a very negative experience, not something I expected from a U-Haul representative.Robin S.
Customer Reviews for St Albans Mini Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Albans, WV 25177
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 10h am à 6h pm
- Mar et mer : fermé
- Jeu - ven : 10h am à 6h pm
- Sam : 10h am à 4h pm
- Dim : 12h pm à 6h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Roof was leaking, mice infested. Everything I had in the unit was covered in urine and feces only being in there a month. Not only that, it was hard to get into the unit because there are vehicles parked all throughout. Very dissatisfied with the quality of the facility and the lack of communication I got with the workers. It took over a month to finally get my contract cancelled after reaching out multiple times.Daniel H. | Expérience générale
Brandon was great. He exceeded my expectations and made the U-Haul experience as easy as possible. Highly recommend this location!ED P.
Friendly staff - very helpful!F Wendell A.
Great customer service and professional. Was able to give us everything we needed to move. Definitely will use them again.Deelight Q.
Friendly service and worked well with my individual needs. Good experience all the way around.JEFFREY H.
Outstanding customer service!Antonio P.
Nice staff, in and out quick. Very friendly!Richard G.
I arrived at the location and found it closed. I had reserved a U-Haul truck and storage unit. The truck I reserved was blocked in by other trucks I had to call the owner to come over and give me my storage unit and a different truck. He was apologetic and helpful at first. When I arrived to my drive-up unit with a full truck, I found it inaccessible. There were rows of broken down cars blocking the alley preventing me to enter. I messaged the owner about this, but only got a response when I mentioned renting an additional unit. I spent hours in the cold dragging heavy dolly loads fifty yards through muddy gravel to my â€œdrive-upâ€ unit. I will need an additional unit, but there's no way I'll rent anything else from this location. This experience made an already busy day that much more stressful.Nick R.
Great establishment! I asked for my Uhaul to be ready at 8am on a Saturday and got a text that it was available at 6! I don't normally use â€œfriendly neighborhood dealersâ€ but I will 100 % use this one for any further uses!Andrew T.
Great experience - friendly staffJill O.
Couldn't have been easier. Brandon was so nice and helpful! Couldn't have been easier. Will definitely rent from this location going forward!Kyler M.
Clerk was no show. Said he was behind and just take trailer. Plug broken laying in mud. Had to get a new one at auto parts. 12 blankets laying outside wet from rain. Trailer had Christmas tree needles in it.Pete A.
This is a small site. U-Haul rentals a secondary business. Some initial communication uncertainty but all was delivered as requested. On site staff very responsive.Ed M.
Le client n'a pas laissé de commentaire.Kris K.
Le client n'a pas laissé de commentaire.Brynden T.
Le client n'a pas laissé de commentaire.STEVE BALLARD II S.
Le client n'a pas laissé de commentaire.ROBERT Z.
owner wasn't there, tried to complete on line...horrible experience.Vicki T.
Couldn't have been any easier! The best U-Haul location I've ever dealt with. Enjoyable experience!Walter B.
Excellent experience. Very easy process! Everyone at location was nice and helpful.JEFFREY E.
Le client n'a pas laissé de commentaire.dan S.
When I got to this location at 10:00 am nobody was there to check the truck and trailer in. So, I had to drive back there again to turn it in at 2:00 pm. The guys tried to be helpful, but my phone wouldn't access my location and I still could get my my rentals turned in until later when the Uhaul guy got there and turned it in manually. Uhaul has a good scam going with making it difficult to turn equipment in. I will never rent from Uhaul again, I can promise you that. I wasted half my day getting my Uhaul equipment turned in.William H.
Have someone there to oversee the pickup of the reservationJohn S.
Le client n'a pas laissé de commentaire.James L.
I called to cancel this storage unit 4 times last month and stopped at the storage until once as well. I spoke to Brandon the first time he said he would call me back he never did I left 3 messages to cancel the unit and was charged 75 on May 2nd. I would like a refund. I asked for a refund and received no reply to the email.Paula H. | Expérience générale
A little confusion picking up. But the location was great to work with. Made the pickup very easy. Thank You!!!debbie C.
Le client n'a pas laissé de commentaire.LISA MARIE R.
Friendly staff! Great experience! Will definitely use this location going forward for U-Haul rentals!KIMBERLY DAWN H.
They were super helpful! I came to rent a 5'x9' trailer without an appointment and they helped get me set up and on my way in just a few minutes. Would definitely recommend this place to friends!ANDREW STEVEN F.
We had a slight problem with the dolly but brandon was so quick to remedy the situation and so accommodating! He was very kind and easy to work with, and the truck was in great condition. I will definitely be using him and his trucks every time from now on! Very trustworthy!Hali K.
I was charged for pads I didn't get. I should get a refund of $10 plus tax.Jeffery A.
Le client n'a pas laissé de commentaire.jammie F.
Le client n'a pas laissé de commentaire.Phillip R.
This was as easy as it could have been. The staff and experience was above average. Will definitely rent from this location in the future.Brian H.
Le client n'a pas laissé de commentaire.JONATHAN M.
Tried to return and couldn't get anyone at location on the phone. Website said they were open til 7 pm but was owed when we got there at 3:3] pm a day earlier than we were to return. Couldn't do the phone return due to the location.Howard D.
Le client n'a pas laissé de commentaire.Josh M.
Le client n'a pas laissé de commentaire.dorsey E.
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