My experience at St. George Outdoors for my rental pickup was disappointing. While the staff was helpful-especially Carol, who provided me with all the necessary information-the condition of the equipment left much to be desired. It was not properly cleaned or maintained. I've had better experiences with U-Haul at other locations, and this one fell short of expectations. I hope the management addresses these issues to improve service for future customers.
OLEG Z
Customer Reviews for St George Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Overcharged me for mileage but atleast I've been refunded
KAYDEN BMotorcycle trailer is a great bike hauler!!
KENNETH CI was happy that a knowledgeable employee walked out to the U-Haul unit to hook it up to my car and he inspected the lighting system.
LINDA DGood experience, clean vehicle.
MICHAEL JThe customer service was friendly, helpful and professional.
JOHN SGreat job at the office easy in and out thanks
HARLOW WCheck in line 4 people deep, but went fairly quickly. Will try online check in next time in hopes it will be quicker.
ROBERT KEverything went well......could not be happier
Joan SNothing everything was great.
ROBERT CFast process, kind and professional personnel, great price. I will definitely use this location again.
PIERLUIGI ZHard to say. The service is run very simple and easy to work with. First truck I have rented in a long time so I do not have the app or anything but if I did I can see how that would make it all even easier.
AARON BJames was wonderful and very professional. I'm very pleased and will definitely recommend this location in the future.
STEPHANIE JLove this location.. 10 out of 10! Highly recommend
SHANNON MThe gentleman that helped me was courteous and thorough. He offered to help carry I the boxes and tape I bought from him. The location was cheap.
JODY WShop was under construction and did not have much inventory. When I dropped the trailer off I literally received zero help. Attendant seamed to be preoccupied with something. He needs help with customer service.
Victor LGo to Sunbrrok on Dixie. They know what they are doing and a great to work with. St. George is a disaster. Said they Did not have the equipment even though it was in their lot. Same issue twice. Too much of a hassle on moving day.
MICHAEL DFast easy and helpful
Anthony HThey charged more than what was quoted. Wouldn't answer phone after pickup
Breanda RI made a reservation to rent a trailer for our drive back home. However I needed to cancel and did so the day before. To my surprise I was charged even though it was cancelled by their deadline and said it was cancelled on the website.
TYLER KThe ramp wouldn't go back under the truck. I was lucky to be able to complete my work. I'll probably have to go to a different outlet or company in the future. I've had two great experiences and one terrible one.
GLENN WEmployees were personable, helpful, and quick to get me on the road. I would change anything. Excellent service.
GREGORY AThe app could use some work. I was unable to create an account even though my email and phone number are already in your system.
BRANDON HWe dropped it off the night of the 12th & put the keys in the box. We had no where in the new neighborhood to park it. There is no street parking allowed. So we didn't see any live bodies & honestly I was just so done with Uhaul I wanted the whole experience with them to end.
APRIL DMaybe secure equipment more? When I dropped off I was afraid someone can just come hook up a trailer and then I never returned it? Anyways, when I arrived to pickup the Manager was swamped with 5-6 customers at once and he was able to multi-task and get us all going in a timely manner He was great!
DAVID GWas the easiest return that I have experienced. Great service and with a smile too!!!
STANLEY SBest U-Haul store in the business. Always dependable and equipment is in tip-top shape. Will always recommend!! 5 stars
Abrahim JEquipment was maintained, staff member promptly assisted in delivery and hook-up.
GLENN PBetter communication with customers. Calls not returned. Otherwise great service. Merci.
Mark CEverything went as well as could be hoped for. Merci!
Jim CI dropped off after hours so I did not interact with personnel.
Steven NA bit difficult to move around the yard and location.
STANLEY SCheck trucks before renting out. Mine was unsafe
TARA TOnly thing is they need to put the right day it is return not 2 days later, maybe they do this to keep the full charge.
ANNETTE GCheck in and out was excellent
richard cProfessional, helpful, and stress free experience — easiest part of the move was the help provided by Uhaul staff.
RANDOLPH BRien
David MI did the online pickup option. I got to the point of where I could get my key out of the box. I couldn't get the key out. There was a man working on another uhaul so I went to ask for help and he was very rude. Told me I didn't have a reservation. Argued with me for a couple minutes about it. I told him I did and my truck was right there. He found the key left it in the door and said there ya go. After starting the truck he came over and had a different attitude. Helped me fix the mirrors and turned off the check engine light which was on. He complained about the truck not being cleaned and ready because no one had told him. I was unable to finish the online check in on my phone. I felt very uncomfortable with the situation.
Brooke OThe manager was super helpful and made everything work easier for me!
JUSTIN GThey were very helpful and friendly. 10 out of 10
LLOYD Lthe person who checked us in on Saturday has excellent customer service!!!
ERICA FThe staff at St George Outdoors was very friendly and super helpful! I'd be happy to go back to them in the future!
JESSICA HFraud was committed mi debit card was used for a customer I don’t even know I need a refund
ROBERT D