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Donald S.
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mike is great!
James S.Nothing! The best U-Haul experience we have ever had!
Hope C.Excellent experience all around
MARTY S.Unfortunately the business was closed on Sunday and I had to use the app to complete my rental and return. I Input all the information requested for the pickup, but instead of completing the process I had to call a number. I was still waiting to be connected when the company called my two backup numbers. I spoke to that person who then passed me along to a second person. The whole process took 45 minutes and delayed my pickup time. The return process was very cumbersome taking pictures and providing information. The bottom line is I will never rent on a Sunday again.
Donna G.Service from Mike M. was EXCELLENT!
Zack S.Very Nice Equipment and customer service was Excellent. Hassle free in and out.
Timothy G.The drivers side rear turn signal and brake light were out. The inside of the windshield was filthy. Other than that the van was fine. Call is you like to discuss 410-925-9459. Thanks Vince
Vincent L.Everything was perfect, equipment was ready and available and Mike's customer service was ON POINT!!!
Javier V.The customer service at this location is by far the best we have ever received from any UHAUL location. And we have rented very frequently. Mike was great to deal with and super knowledgeable.
Mark W.This site provided good service. They hooked up equipment quickly and processed paperwork quickly. I'm somewhat annoyed that the phone app required me to accept the condition of the equipment using very old photos. Although the trailer was is decent condition, the pictures which I was supposed to "accept" were clearly from new equipment, with no documentation of existing damage. Also, small photos on a phone used outside made it difficult to see just what I was accepting. This documentation of condition should have been performed when I signed for pickup, not after receipt of the equipment.
Thomas K.Most locations visited, 4 this month are nice, however, u hauls reservation process is poor. Latest problem was we requested a2oclock pickup and were sent to a place that closed at 1. We had to reschedule another location and a more expensive unit.
Christopher C.Mike has an excellent facility. A few more options for trailers would be great.
Arthur H.Nice guy who take care of me. Very polite with smile.
NILESHKUMAR P.Friendly ataff
BRIAN R.Staff is very pleasant and great to deal with. I needed a rental last minute and was asks to walk in and get one with no problem.
Karen T.Overall the truck was well maintained but it was quite high mileage and will definitely need work soon. I'm almost certain there is a cylinder misfire.
Christian K.Michael took good care of us. Nice people to work with.
mike S.Technology was awful. Wasn't able to get my van for an hour and a half. On hold for an hour.
Adam D.Nothing to add.
Richard S.Check in lady did not walk out to inspect returned trailer. I explained I had taken before and after photos as well to verify condition
Randy C.Mike was very helpful and polite , always had a smile on his face . 10 thumbs up !!
Andre B.I can not think of anything else. The service was excellent.
Scott K.This experience was great, I was given excellent service with the most astute professionalism.
Deborah B..
MATTHEW W.The gentlemen that greeted us and was working the store front was tremendous with fantastic customer service.
Kalliopi K.Process the customer a bit faster.
Julius-Petias T.Free gasoline ⛽. LOL
Andre B.Mike at this location is awesome he deserves a raise
Rockson O.Nothing, outstanding service! Employees were so helpful!
Alecia G.Great experience working with Mike Murray(sp?)! He was very professional and extremely easy to work with. He explained the truck rental process easily and quickly! I highly recommend Stack and Store Mini Storage for U-Haul truck rentals! A++
Donald R.Free rentals / % off discount after so many rentals of same item in a certain time frame. I:E trailers 樂
Arthur H.Rental was quick and easy. Thanks
Terry L.Easy out/easy in. Equipment was just right
William M.Nothing, customer service was excellent.
JOYCE E.It was very easy to reserve the U-Haul at this location but it was not easy to check the truck back in after hours. Pricing wasn't bad and the truck was overall clean. It didn't stink or have any funny odors. The gentleman that waited on me was very nice and went above
Jessica P.Would highly recommend this location over others in area.
Walter B.Very professional and efficient. Highly Recommend
David F.The best U-Haul people around. The gentleman is very very professional and very nice. Thank you again
Crystal R.Nothing. Everything was super easy, and on point.
Bradley P.Mike of Stack & Store was a great help with everything.
Hugh S.Why do the online check in (including uploading your license) if I have to do the same thing when I pick up my rental?
James R.All went smoothly.
Rakesh M.Mike Murray (the manager) was great - from making the reservation - follow-up - to picking up and hooking up the trailer. We towed the trailer over 1 000 miles with no issues - it pulled & followed wonderfully behind our truck. FYI: Make sure to load your trailer accordingly to the U-Haul instructions.
Jack M.While the truck was clean, it was NOT well maintained at all. I traveled from Abingdon, MD to Johnson City, NY and it was the unsafest ride I have ever had. The steering wheel had to be turned halfway to the left just to drive straight. Once you get to 60 mph the truck became very unstable and was all over the place. A trip that normally takes about 3 1/2 hours took 6 hours. Terrible!
Marcus P.The agent was ver friendly and deserves a pay raise.
Richard S.