easy check in and return fast
Charles M
Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Horrible! Horrible! You need people there who actually know what they are doing, ESPECIALLY on a SATURDAY morning! Took OVER AN HOUR just to get the truck so that I could leave! My help was standing around waiting because your people didn't know what they were doing!! Another customer had to call another U-Haul representative to tell this location how to help us get our rentals! Ridiculous!!!!! My rental should be free or discounted due to the inconvenience. My reservation was for 9am and I didn't leave your establishment until almost 10:30am!!
Jessica TIt was all a horrible experience! Waited 2hours for my truck. Systems went down and the line was out the door. What's worse is that the two people working there did not receive any support from Uhaul support team. At one point some of the customers starting attempting to reach out for support to see if someone would be willing to assist with entering some of the patrons through the system telephonically. I remember hearing one lady tell these two workers that they couldn't help because they had there own customers to worry about. They was no team work! These two people were left to fend for themselves until finally we reached one young man that was willing to help. I thank God for him because if it wasn't for him….you would have people more upset then they already were! I would like to request some type of refund. I waited so long that my help had to leave and I had to move alone. There were no Dollie's available and I had to buy one. 813-527-5983
Jamira DThe people working there were amazing.
Roberto JAgent had a hard time getting contract printed. But she & the Mtn person were very friendly. Truck can not clean
Daniel RFast friendly service
Rudy BGreat service
Tiburcio SAsk customer do you want something to drink? I was so thirsty yesterday that would be so nice
evens cRepeat customer at this location, one of the best!
Mike DTakes too long to rent as a repeat customer. I rented a small trailer 4 times over the past few months. Each time it takes 20 minutes or more to do the paperwork (pictures of licensand verification) and it's all repeated time after time. Should be able to verify a customer and use registration from previous rental. Not efficient at all.
William TThey were so friendly and helpful.
Richard CHave more of the extra equipment like dollys.
Cynthia CYes with improvements. It was not explained to us about looking at the verifying pictures. I don't think I ever received any. The truck cab was not cleaned out throughly and the windshield was peppered with bugs. It was not quite a quart low on oil and during the trip I had to add a quart. I think my concern is with u-haul in general that they rely so much on technology to do the work of customer service.
Adam Wleft mirror was completely broken. it was dangerous to drive this uhaul. I got charged 20 dollars for gas even though I filled the tank to what it was when I received the vehicle.
Taylor CNothing at all. Everyone was so helpful the minute I walked in. Were very thorough going over the contract and the vehicle. I would definitely rent there again.
Gina BLocations and customer service was amazing . Professional and good communication. Only problem we had was that the engine had problems starting multiple times. Appears to be a weak battery. Return agent agreed that there is an issue and should not have been rented as it was. So glad we did not get stranded somewhere. Equipment was clean, but engine was not maintained.
James EMy truck shutoff twice as I was returning it. This led me to not refuel it and sweep out the back. I panicked and just drove it to the U-Haul building. Frustrating that I got penalized for not refueling but otherwise it was great.
James Feverything was great except there was food and trash all over the cab seats and floor. Not just a random french fry, but chunks of food all over the place and the glove box was full of empty drink cans and more trash With that said, the folks working there were very friendly and helpful, especially getting the trailor hooked up and my car secured, and the truck and trailor were exactly what I expected
Jon BThe location did not have AC and while there was a lot of staff only one person was working the line .
Jasmine MHusband was in and out quickly; arrived 10-15 mins before reservation time and truck was available. He commented that the workers were very nice. We received quite a bit of confirmation emails, including what we think is the "final" one with the correct charge (first receipt indicated 50 miles and we knew we didn't drive 50 miles, so we appreciated the corrected receipt; maybe the first one was an estimate since we returned the truck after the 3pm closing time Sat. 3/16). This was our first ever rental moving truck experience and it went well, so we will be back if we need to rent a vehicle for moving items again.
Steve MVery friendly staff and willing to help. Also instructions were very clear and easy to understand.
Ana KLove this location fast friendly and professional
JAMAL DI spoke with the agent twice, first to confirm their closing time and a second time to let him know the truck I was dropping off had an extremely weak battery. The agent was polite and extremely helpful, and he met me in the parking lot to take custody of the vehicle. He was a great person.
Michael BThis was the 5th U-Haul store we tried to rent a motorcycle trailer from. It was at a inconvenient location I would not have chosen. The first 4 were simply incompetent. One had nobody available and would not return calls or texts. the second one the owner had what I needed but could not figure out how to reserve it for me and suggested I reserve it online from home. I couldn't get the web site to work for me either. The third store I called and spoke to the owner. He suggested I speak with a specific employee who could handle my needs. When I arrived, the doors were locked and nobody was available. The 4th store didn't have one but claimed to process the paper work so I could pick it up from the closest store that did have one and return it to him. That store never had anybody available and had a sign on the door that read " WARNING: We don't shoot warning shots!". U-Haul contacted me via email and changed the pickup and drop off site and a different trailer than I had requested. This entire experience was extremely frustrating and inconvenient. U-Haul does not seem to have it's act together. Its a real shame. They have stores everywhere, but you can't access them. I am not sure what the alternative is but will consider looking for one the next time I need to rent something.
JAMES GEasy breezy rental...truck in good shape...Service wonderful
GABRIEL MEverything was great and great commutation!!!
Tami aGreat and efficient service
Deborah WI would recommend the trucks get updated to include an USB charger for phones that do not require a cigarette outlet extension.
Lourdes CExcellent customer service, very efficient and effective.
Lorena SGreat staff, professional.
James HGreat service
srinivas rExcellent service as expected. Very professional and courteous team! Thank you for your services!
Joseph MGreat customer service and great prices
Asley LThe staff were very helpful and friendly.
Hipolito GJenny was a delight to work with. Very knowledgeable about the product and explained the after hours return procedures.
John MI had to change my return time multiple times, the staff was helpful and supportive in helping me to do so.
Kristen BThanks and God bless you
William OSuperior customer service. They are very helpful and knowledgeable.
Wesley CExcellent service
Mike DEverything was great. The people were very nice and knowledgeable. However, the bed of the uhaul was very nasty and muddy with footprints everywhere. I attempted to hose it out but had to get the power washer to cut through the dirt. It looked as if the previous user may have hauled garbage because there was a garbage smell as well.
Russell TThe trailer did have a lot of dirt and a couple clumps of dust and debris in it other than that good sturdy trailer and great staff
Sam LRear tire was leaking air.
Donald HI told them the address I was moving items too.A u-haul rental and storage was wright across the street.Had to take truck 17 miles away to return.Passed three other u-haul truck rentals.Not happy since you pay for miles.
Jim GEverything was good
Pierre OThe people who served us were super friendly.
Cesar AOverall a very pleasant experience. Very knowledgeable and helpful. Would recommend to anyone needing a rental.
MICHAEL EGreat seamless experience!
La VSad to see they gave me a truck with a broken front tire. There was a large "front tire low on air" indicator on dash when they drove the truck to me. I drove off and immediately felt the car pulling. I found that the front right tire has a large bulge in it. I drove it back and they gave me another truck. This Uhaul needs to do a better job in inspecting trucks. If I was driving that in the highway and the tire blew out, I could have been seriously injured
jeff tVery nice and easy return
David BGreat job
LESLIE BAlways have good service when I rent trailers from this location just great experience and employees
brian gThank you for a great experience! There is nothing to improve for the next customer. We have used your U-Haul company a number of times and your service is outstanding. Thank you again.
Rodney WVery polite and helpful staff.
Shibu PExcellent service à la clientèle
Sebastian GCheck outside door looks had a very hard time opening the door on the drivers side also maybe not have people smoke in the trucks the smelled horrible from the cigarettes otherwise no problems with the truck. And the lady was very very nice, great customer service skills. Much appreciated
yolanda p