Customer Reviews for Stallworth Reo
(Concessionnaire U-Haul dans le voisinage)

79 évaluations

111 SE 7th St   Des Moines, IA 50309

(515) 204-2867

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    8h am à 12h30 pm / 1h30 pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(515) 204-2867

111 SE 7th St
Des Moines, IA 50309

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au dimanche :
    8h am à 12h30 pm / 1h30 pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRESCENCIO D. 
Évaluation :
4

I adored the owner of the UHAUL facility. She was so welcoming, inviting, and helpful. I really appreciated her help. Thank you!!

KENNEDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
4

The problem here is once again your company and not the facility. The drop off location was quite a ways away from where we were and there were other U-Haul dealerships close. I understand traffic patterns is that because I worked for a big company. But when we called to get some type of exception we were shut down and not a very pleasant manner and it cost me extra mileage. And there is no leeway if you get lost on the mileage since they plug-in an exact target. When you're paying for a two day rental the mileage needs to have a little bit of leeway. Thank God it was only an 8 mile charge. However I was disappointed in the way you handled That stuff

JEFFREY F. 
Évaluation :
5

Great experience! Great customer service.

Jamey K. 
Évaluation :
5

Great staff that helped me get in and out.

Timothy H. 
Évaluation :
4

Drop off location was a 24/7, no one present at 9pm drop. Some more lighting or signage from street view would be nice, especially where to park. New to area and had to reverse to park.

Seth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
5

Very friendly and helpful. Couldn't have been an easier pick up and drop off!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

The customer service representative was amazing. She made up for my negative experience in Richmond, VA. She was very polite and listened to my concerns.

CARMENELVIRA B. 
Évaluation :
4

Just continue to give the complete & thorough service you gave when picking up the uhaul!!

Martin Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

It was so nice to hear someone apologize for the issues I had with my rental experience.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

There is honestly nothing that needs improved. The folks that run this place are so excellent at what they do and made our experience renting the U-Haul so easy!

Stephen W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy P. 
Évaluation :
3

The service representative was very nice. However, she tried to tighten the hatch with her hands, and it was insufficient. 1/8 of a mile down the road there was loud rattling because it had not been tightened correctly. She needs to be given a wrench so that it can be tightened better. We had to stop immediately to get assistance at a gas station/shop.

Joan A. 
Évaluation :
4

The location is downtown Des Moines! I had to drive a full size RV pulling a car trailer to get there and it was difficult to find!! On the other hand the people there were Great and even waited for me to find them.

JUANITA W. 
Évaluation :
5

Had very friendly staff.

Vincent S. 
Évaluation :
5

Just be sure if dollies are available first if needing one.

Ramona V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gail O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

Staff was great, very accommodating to our changing schedule which affected our pick up time.

ANDREW R. 
Évaluation :
5

Tina was the best. She got me in and out and was able to save me money by letting me keep the truck longer so I could move all my stuff.

ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWK T. 
Évaluation :
1

I opted for the extra insurance and roadside assistance. I accidentally locked the key in the truck and called for roadside. Was told that I was outside of their coverage area? Had to pay another $160 for a locksmith. Not cool. Swept out truck before drop off, wiped down interior, drop off location charged me a $25 cleaning fee. Why?

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER K. 
Évaluation :
5

Great family team. Very knowledgeable and very friendly. checkin went very smooth and so did check out. Great team great location

Allen M. 
Évaluation :
1

Completely relying on the app to do the pick-up was not ideal. The app wouldn't load and continued to say error over and over after about 45 minutes it finally worked and was able to give me the pin. Also didn't get the bags for the beds that I ordered and payed for.

Kelsey P. 
Évaluation :
5

Very friendly staff!!

lori H. 
Évaluation :
5

Nothing negative- excellent service!

Shelly C. 
Évaluation :
5

Tina, the owner was kind and helpful and answered all my questions! She made my move easy and hassle free! I will be referring family and friends to her location!

kierra H. 
Évaluation :
5

Very helpful and friendly folks.

AARON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

The staff at Des Moines was very helpful Made after hours drop off in Colorado.

Kermit T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBYN P. 
Évaluation :
5

Thanks for the rental! I got exactly what I needed to get my new desk moved. The staff at the location were helpful and friendly.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
4

Customer service was very good

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

The polite and above and beyond employees at this location are true representatives for U-Haul.

Timothy M. 
Évaluation :
5

Staff were friendly and very efficient in getting me on the road with the right truck.

JAMES G. 
Évaluation :
2

Too congested..... hitch needed some cleaning

Barbara S. 
Évaluation :
5

Tina and Harvey were wonderful to work with. So very pleasant and helpful. The equipment was ready and the check out and check in of the truck was painless.

Martin B. 
Évaluation :
5

Very responsive and accommodating for our truck dropoff.

Marilyn M. 
Évaluation :
4

I requested a specific pick up location and I was sent to another location further from my home. Very frustrating to be sent elsewhere and will think twice before using U-haul again. This location didn't have anything to do with changing my pick up location. Only issue was while finalizing check in and payment, their computer froze/just spinning. Gentleman did best he could getting help via the phone.

JOCELYN W. 
Évaluation :
5

Friendly staff and hassle free experience.

Nathan H. 
Évaluation :
4

The customer service was great- they were kind and willing to listen offering me an opportunity to call customer service and receive.support for the invoice error. She listened most importantly! She understood moving was stressful enough without U-Haul hiccups.

HEATHER W. 
Évaluation :
3

People were nice but location was sketchy.

ERIC ALLEN S. 
Évaluation :
5

I have already recommended it to my son!

Sharon L. 
Évaluation :
5

They met me at the door, quickly check everything out and very helpful. Great service.

David F. 
Évaluation :
5

Drop off was so easy

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin T. 
Évaluation :
5

The staff here were great. Welcoming me from the time I walked in the door. They were helpful with turning the truck in and walked me through the check in process. I was very happy with this service.

ROBERT R. 
Évaluation :
5

Super easy

BETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
4

smooth and easy - friendly.

LEE R. 
Évaluation :
5

This was my best uhaul experience! Would rent from them again for sure!

LAURA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bing D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy O. 
Évaluation :
5

Excellent friendly customer service. Can't wait to work with them again!

AARON L. 
Évaluation :
5

Awesome customer service and friendly staff ! Pick-up was a smooth and easy process. Would definitely rent through this location again!

JORDYN H. 
Évaluation :
5

This neighborhood dealer, Stallworh Reo, demonstrated excellent customer service. They were friendly and flexible with us. I would recommend this location to anyone needing to rent a Uhaul.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis S. 
Évaluation :
5

Excellent customer service. Went out of their way to get a truck and a tow dolly in the same location. Received three calls from regional manager who made it happen. New U-Haul location... very friendly... wish them much success as they get their new business up and running.

Dirk M. 
Non les évaluations ont été soumises pour cet établissement.

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