Le client n'a pas laissé de commentaire.Thomas F.
Customer Reviews for Stallworth Reo
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Des Moines, IA 50309
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au dimanche :
8h30 am à 12h30 pm / 1h30 pm à 4h30 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gary F.
What they indicated as the amount of fuel that was in the truck was incorrect. They took the truck and put gas in it. This made me wait another 20 minutes when I first ordered the truck I staying in Ames with the rental place less the a mile away. The location change added 1 1/2 hours to my already busy day. When I dropped off the truck at 1:30pm on Monday the drop off location was closed.Thomas H.
Le client n'a pas laissé de commentaire.junfang G.
Le client n'a pas laissé de commentaire.Candice O.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Glenn Lewis G.
Amazing location. Best customer service I've receivedBryce F.
Le client n'a pas laissé de commentaire.Tami M.
Le client n'a pas laissé de commentaire.Benjamin S.
Le client n'a pas laissé de commentaire.Nathan W.
Le client n'a pas laissé de commentaire.Tina S.
I got charged a fee for Gas when I have never been charged for gas before and I've gone through uhal 3 other times. The lady was very nice and respectful but I did feel like this location is ripping people off I spend $75 on a SMALL uhal that I used for 1 hour. I got a MEDIUM sized uhal and used it for 3 hours from a different location and was only charged $55 DONT COME HERE THEY OVERCHARGE.VALERIE R.
Le client n'a pas laissé de commentaire.Lakeysha J.
Le client n'a pas laissé de commentaire.Lori H.
Staff was very friendly and trailer was in good shape other than very dirty on outside. I immediately took it to car wash since it was caked with so much dirt (appeared it had been operated extensively from a gravel road).Tim M.
So helpful and easy to work with! Thank you!Lindsay G.
Le client n'a pas laissé de commentaire.MATTHEW B.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Taylor G.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Garry B.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.ROBERT N.
The challenge with the drop off location was initially that it wasn't clear where to leave the truck, so left it out near the road with the trailer parking. They were supposed to be open until 4:30, so we arrived at 3:30 in case we had additional U-Haul app issues, but they were already closed. The app didn't work for the check-in because it wouldn't upload the picture of the odometer and gas gauge and wouldn't let us. I've last that function. Had a couple different people try it, same result. So we called and did reach a helpful lady who said to just leave it and she'd check it in later which we did. But it's in an out of the way location and we couldn't lock up the dolly or blankets, so hoped they wouldn't get stolen. We received a message the next day that it was due back, and a few minutes later received a call from the same lady confirming that she'd check it back in. She did get it checked in just before the due date and time, so all ended well, it we did actually return it the previous day.Jeff C.
Le client n'a pas laissé de commentaire.maria C.
The wordlock to retrieve the key for the 10' truck was increidbly difficult to unlock, it would only open partway with the correct phrase entered. I had to use a flathead screwdriver to pry it all the way open, very frustrating.Andrew E.
Great customer service !Krage C.
Excellent service à la clientèle.Eric R.
Good people. Easy to work withLILIAN G.
Le client n'a pas laissé de commentaire.ted P.
Le client n'a pas laissé de commentaire.Scott E.
nice check out... all businessMark S.
Le client n'a pas laissé de commentaire.EVONNE M.
Tina was incredibly responsive and helpful in arranging my rental. She was also flexible and generous with return time which made moving a little less stressful. Would definitely recommend and would definitely go back.Blake S.
No improvements needed from my standpoint - They were so amazing!!! Can't say enough about how considerate, pleasant, friendly, personable and accommodating to us. They were even able to upgrade the uhaul from a 15' to 20' the same day we came in and were able to hire some extra hands for our move out of town that day. Had the best experience ever and they made it super easy!! Thank you!!!David V.
No one was thereDaniel C.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.LARRY S.
Very professional people very helpfulKenyarta W.
Le client n'a pas laissé de commentaire.CAMERON JAMES H.
Le client n'a pas laissé de commentaire.Wes H.
Le client n'a pas laissé de commentaire.MARCUS R.
Tina was the best! She made it an extremely smooth process.Dallas H.
Le client n'a pas laissé de commentaire.SCOTT W.
Staff is very friendly and helpful!Jessica D.
Le client n'a pas laissé de commentaire.junfang G.
Le client n'a pas laissé de commentaire.Jackson S.
Le client n'a pas laissé de commentaire.CRESCENCIO D.
I adored the owner of the UHAUL facility. She was so welcoming, inviting, and helpful. I really appreciated her help. Thank you!!KENNEDY S.
Le client n'a pas laissé de commentaire.Daniel R.
The problem here is once again your company and not the facility. The drop off location was quite a ways away from where we were and there were other U-Haul dealerships close. I understand traffic patterns is that because I worked for a big company. But when we called to get some type of exception we were shut down and not a very pleasant manner and it cost me extra mileage. And there is no leeway if you get lost on the mileage since they plug-in an exact target. When you're paying for a two day rental the mileage needs to have a little bit of leeway. Thank God it was only an 8 mile charge. However I was disappointed in the way you handled That stuffJEFFREY F.
Great experience! Great customer service.Jamey K.
Great staff that helped me get in and out.Timothy H.
Drop off location was a 24/7, no one present at 9pm drop. Some more lighting or signage from street view would be nice, especially where to park. New to area and had to reverse to park.Seth M.
Le client n'a pas laissé de commentaire.Kevin J.
Very friendly and helpful. Couldn't have been an easier pick up and drop off!John M.
Le client n'a pas laissé de commentaire.EMMANUEL S.
Le client n'a pas laissé de commentaire.Mark S.
The customer service representative was amazing. She made up for my negative experience in Richmond, VA. She was very polite and listened to my concerns.CARMENELVIRA B.
Just continue to give the complete & thorough service you gave when picking up the uhaul!!Martin Z.
Le client n'a pas laissé de commentaire.Diana I.
Le client n'a pas laissé de commentaire.Anthony M.
It was so nice to hear someone apologize for the issues I had with my rental experience.John J.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Andrew G.
There is honestly nothing that needs improved. The folks that run this place are so excellent at what they do and made our experience renting the U-Haul so easy!Stephen W.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Tommy P.
The service representative was very nice. However, she tried to tighten the hatch with her hands, and it was insufficient. 1/8 of a mile down the road there was loud rattling because it had not been tightened correctly. She needs to be given a wrench so that it can be tightened better. We had to stop immediately to get assistance at a gas station/shop.Joan A.
The location is downtown Des Moines! I had to drive a full size RV pulling a car trailer to get there and it was difficult to find!! On the other hand the people there were Great and even waited for me to find them.JUANITA W.
Had very friendly staff.Vincent S.
Just be sure if dollies are available first if needing one.Ramona V.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Gail O.
Le client n'a pas laissé de commentaire.Bryan C.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Amy S.
Staff was great, very accommodating to our changing schedule which affected our pick up time.ANDREW R.
Tina was the best. She got me in and out and was able to save me money by letting me keep the truck longer so I could move all my stuff.ashley H.
Le client n'a pas laissé de commentaire.TAWK T.
I opted for the extra insurance and roadside assistance. I accidentally locked the key in the truck and called for roadside. Was told that I was outside of their coverage area? Had to pay another $160 for a locksmith. Not cool. Swept out truck before drop off, wiped down interior, drop off location charged me a $25 cleaning fee. Why?CHRISTOPHER C.
Le client n'a pas laissé de commentaire.AMBER K.
Great family team. Very knowledgeable and very friendly. checkin went very smooth and so did check out. Great team great locationAllen M.
Completely relying on the app to do the pick-up was not ideal. The app wouldn't load and continued to say error over and over after about 45 minutes it finally worked and was able to give me the pin. Also didn't get the bags for the beds that I ordered and payed for.Kelsey P.
Very friendly staff!!lori H.
Nothing negative- excellent service!Shelly C.
Tina, the owner was kind and helpful and answered all my questions! She made my move easy and hassle free! I will be referring family and friends to her location!kierra H.
Very helpful and friendly folks.AARON K.
Le client n'a pas laissé de commentaire.Phil H.
Le client n'a pas laissé de commentaire.Jason G.
The staff at Des Moines was very helpful Made after hours drop off in Colorado.Kermit T.
Le client n'a pas laissé de commentaire.TOBYN P.
Thanks for the rental! I got exactly what I needed to get my new desk moved. The staff at the location were helpful and friendly.John R.
Le client n'a pas laissé de commentaire.Douglas D.
Customer service was very goodSteven K.
Le client n'a pas laissé de commentaire.Edward K.
The polite and above and beyond employees at this location are true representatives for U-Haul.Timothy M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!