Évaluations des clients Stans Transmission Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Stans Transmission Service

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Vincent D. le

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Be more specific when going over insurance coverage on contract this was a problem that had to be worked out.

David W. le

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Le client n'a pas laissé de commentaire.

Anna S. le

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Le client n'a pas laissé de commentaire.

Sean W. le

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I reserved a U-Haul at the location right up the street from my house. The day before we are scheduled for pick up we are told we now I have to travel an additional 15 miles one way to get the truck from this location. Of course we had to pay for that additional mileage which I don’t think was fair. It wasn’t our choice to go to that location.

kerry h. le

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Le client n'a pas laissé de commentaire.

Darren M. le

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Drop-off location did not make it obvious they had anything to do with u-haul. There was also no key drop-off box.

Denise A. le

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Le client n'a pas laissé de commentaire.

Elijah L. le

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Le client n'a pas laissé de commentaire.

jennifer s. le

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Le client n'a pas laissé de commentaire.

Wilfredo V. le

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Friendly and efficient

Wayne D. le

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Did not have equipment requested beyond empty truck.

MARK F. le

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Truck broke down on me late yesterday evening. The owner drove all the way out and got the truck running for me. I was impressed

Aaron M. le

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Very professional and courteous staffer. In and out the door in 5-10 mins.

Francis M Y. le

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For being a repeat customer of UHaul for all my moves, I am extremely upset over the enormous difference between the two most recent moves. I understand supply & demand pricing strategies, but when I rent the same trailer within a week of each other, and price delta is $200, I would expect uhaul to have given me some price relief given the short time between rents.

Ronald G. le

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Le client n'a pas laissé de commentaire.

Carol D. le

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Le client n'a pas laissé de commentaire.

shane m. le

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Keep a better time log of when the truck was rented out and when it was returned because the times on the receipt were incorrect. Then they had the audacity to try to charge me for two days worth of rental time when I had the truck for less than 5 hours. When I drove to the location that I rented the U-haul from, they said that overcharge had to do with corporate. Later that day, I contacted corporate and they said it had to do with the location and not corporate. It likely had to do with the location I rented the truck from because they were the ones who told corporate what to charge my card, so was not pleased that they lied to me about that. Also, when it comes to the overcharge, it so happened to overdraft my account and my bank charged me a $35 fee for that. After a lengthy conversation with this representative, he was able process the refund amount that they overcharged me for, however, when I notified him that they had not lifted the hold that they placed on my account, he said that they should do so very soon. The whole process inconvenienced my entire day when I expected it to take no longer than an hour or so to resolve. Well, here we are a week later and they FINALLY lifted that hold and that overcharge was officially returned into my account.

Adam C. le

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Very confused. We thought we rented at Monroeville and got an approval immediately with that information. We did get a quick message (no email) from the location in N. Versailles saying they were closing at 9 am on the day of pick up...but it was identified in the first sentence that is was a transmission center and not a U-Haul located at the center. It did NOT explain that we had not been reserved a U-Haul there because Monroeville did not have a one-way available. We went to Monroeville who told us we did not have a reservation with them. After checking the system, they told us to go to N.Versailles and that it was open until 11 am...so we did. They were closed. Fortunately, the main reservation system straightened it out and we go a rental. Very unhappy that we were not informed more clearly and in several different ways!

Sam R. le

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Le client n'a pas laissé de commentaire.

PETER H. le

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Le client n'a pas laissé de commentaire.

robert b. le

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Great service

Lonnie C N. le

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Le client n'a pas laissé de commentaire.

angelo p. le

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Le client n'a pas laissé de commentaire.

DEANN H. le

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This location was very convenient, early hours were a plus. Staff was super friendly. Was able to book car trailer the night before and it was ready and waiting when I arrived. Exactly what was needed to tow a car.

Lashell D. le

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The staff was horrible. Cursing and threatening to charge me more days. I was contacted this morning and a man was screaming at me because the key was dropped off in the wrong box. I was instructed to drop the key in the box no box was specified, they were dropped in the mailbox Saturday morning. He yelled saying you don’t listen I hate it when you people don’t listen. I missed money because of you we don’t have the code to the box it’s a corporate U-Haul. I asked how would that be my fault. He continued yelling and hung up. I called back and informed I am not to be charged more than the two days I had the vehicle as it was returned. He stated I called you Saturday and Sunday for the key I informed I had not received any calls beyond today, why wouldn’t I return a call if he left a voicemail. He began to go as far as saying he will pull his video footage of where his staff specifically said to put the key. I said great then you’ll have footage to show the vehicle was returned and keys dropped in time on Saturday. I also informed him I inquired with the mechanic and too sss told to put them in the box. He then hung up again. This represents U-Haul as an entire corporation and I am prepared to take this experience to social media and with my contacts at the news outlets. I have never experienced such disrespect in my life. I will never rent from U-Haul again.

Erin A. le

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Le client n'a pas laissé de commentaire.

RASHARD I. le

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Excellent service and help

Leigh g. le

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The customer service person was harsh and not friendly at all

Amy S. le

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Everything was great. Thank you.

Jim B. le

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Le client n'a pas laissé de commentaire.

Anthony A. le

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Le client n'a pas laissé de commentaire.

Dawn M. le

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Bob in Pennsylvania is AWESOME

Richard D. le

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The services was the best

David S. le

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Not a thing. Representative was great

Wiliam B. le

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Le client n'a pas laissé de commentaire.

Bert R. le

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Go to another company, any except u haul.

Jeremy J. le

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Le client n'a pas laissé de commentaire.

ROBERT B. le

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Le client n'a pas laissé de commentaire.

Thomas R. le

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Le client n'a pas laissé de commentaire.

ian s. le

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Owner of the Uhaul place was very rude to my 60 year old disabled mother. He called screaming at my mother about how we were supposed to pick up the Uhaul at 7:30am, we made the reservation for 9:00am and my husband was sure to show him when he got there. All he said was oh I was looking at the wrong one. Never ever will I rent from the Uhaul place again and I will take my complaint even further to the Uhaul corporate office.

tanya b. le

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My pickup was scheduled for 0900 however I received a fax that morninf stating that this location closes at 0900 and I had to pick it up before 0900...big inconvenience

Leroy H. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

sandra m. le

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Le client n'a pas laissé de commentaire.

Rica R. le

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Le client n'a pas laissé de commentaire.

Stacy W. le

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Le client n'a pas laissé de commentaire.