Very helpful.
Jevon J
Customer Reviews for Star Computer Service and More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy pick up and drop off, truck was ready to go at specified time for pick up! Friendly and efficient! Will this location again when I move back into my new house in November
David SVery friendly staff
Veronika RThe App must be improved. Is not clean and some parts are confusing
Mirush TVery efficient check in and out !!
Grant PEasy online reservation and exceptional friendly counter service at the pickup location
John TFix your mobile app. It got stuck on Confirm Location completely blocking the pickup and return process. Has to call the store owner to come in to manually register.
Robert BPay attention to the gas meter no matter how old fashioned it is. Photograph is carefully before and after. They charged me the equivalent of a Litre a mile for the use of the vehicle.
Christopher CStaff should take a few moments to quickly go over the basics of operating the controls of the specific truck before releasing it to customer.
Arvo KWonderful Store Associate. Great customer service at a great price.
Tenzin IDash indicator light ON saying window washer needs filling. Also I was at location at 3:00 pm Nov 9th to pick up my rented vehicle BUT the office staff was absent and I had to wait until close to 30 minutes before person arrived and able to get keys and proceed
Adam BThank you for the help to complete the reservation
Fernando JExcellent
Wojciech Ggreat service
Andre PThe website did not give me a key code. I could not access the UHaul.
Victoria WThe inside of the vehicle had a lot of dirt, but overall everything went fine no issues concerning customer service as well from both Uhaul customer service desk and the agent from pickup location.
Javed PExcellent
DANSO BFair price with good service
Tashi CExcellent
Errol PThe U-Haul app for acquiring the information to access the keys during off hours is not user friendly. Myself, plus two other customers were delayed between 30 & 60 minutes as the information was either late coming, insufficient or the locks weren't working properly. Not the best way to start. We called U-Haul head office to have our return time extended due to the late start and ended up getting bounced around to 4 different departments. When we finally got an agreement to extend they said they would email us a confirmation, which we never received. In addition the owner/manager completely lacked any customer service skills. The whole event certainly left us with a bad impression of U-Haul
Grant KWell, what I’ll say is that, just keep it on the service is very good
ebene jI am not setisfied your service I did paid too much charge.
Jitesh DExelent service by the guy in the place, fast and attentive
Arturo Hwas told one price charged another
nelson dit was overall good. the parking lot is a bit small and tight.
Kristine MMy experinece was friendly and speedy customer service
ANDREWWALLACE PThe pick up location was changed, which took extra time, no one explained anything, when I dropped off the truck, the person said to go somewhere else, no room here. I had to insist nicely for him to keep it, I will not use uhaul again.
Achal JTried to overcharge on mileage, if using be sure to keep your own records.
Kieran MI was very pleased with the service!
SAAD SNothing every thing was good for me.
Yvette CI thought that I had declined any additional costs offered, but somehow I had included the cost for blankets and a dolly. This was my error, but I would prefer to add costs myself as opposed to decline them. I didn't realize I had added something unnecessary.
Susan Sbrush snow off the van before renting it, for safety
Jasmine HThe truck was dirty. Nose duty napkins found on the coffee cup holder. The seats all with pet fur. The back of the truck's floor all dirty.
Newton VLocation is on a busy street. Parking lot is extremely small and exceedingly crowded. There was a foot of snow at the time I did self check out - so I had to push through the snow.
ANDRE PGood experience overall. Friendly staff and smooth pick and drop
Karandeep STell people what parking is like because the where I dropped the truck off was a damn mess and next to impossible to park a 10’ truck in, almost got in a few accidents becuase of how poorly laid out the drop off site was, the lot and store was just an absolute mess
matthew cGood service, good person.
Pengchong WVery helpful staff. Clean vehicles
ALISON BThis was not the location I chose having booked several weeks beforehand. It was over a 30 minute drive just to pick up the van. I had booked a one way drive with drop off in Belleville. Was then informed I had to return the van to the same location. I was informed of this at the 11th hour and had no opportunity to seek alternative arrangements elsewhere. This cost me an additional $350. Very unhappy. Will never use U-Haul again and will advise anybody else also never ever to use U-Haul. I believe this change was made at the last moment purely to make more money. Disgusted.
Ashley RLooks can be very deceiving! This location is not flashy at all but they do pack a great punch. Excellent people here and they were very accommodating. IMO they were excellent!
Donald DBrian gave me fantastic service in every way!!! This will be my new "go to" U-Haul location
Thomas YJust one comment.The van itself was the perfect size but the drivers area was quite small. I'm 6'5" and I used to drive all sizes of trucks when I was a student (worked for a moving company) and never had a problem with the driver area in my life. Because of the metal barrier between the seats at the front and the cargo area it prevented the seat to extend all of the way back. Not a big problem but if I had to drive for a long distance I wouldn't have been able to. Thank you for the rental. All worked out .
RICHARD CThe associate was knowledgeable and helpful. It is important to me that associates have product knowledge and good customer service skills thank you
Shereen NKeep on the good work
RAYMUNDO RThey rented me a cargo van with no fuel. The low fuel indicator light was already on when I picked it up, which was really annoying. The attendant acknowledged it was empty, blamed the previous customer, and told me there was a gas station around the corner where I could fill it to 1/4. When I returned it 1/8 full, he tried to tell me I needed to add more fuel and return it at 1/4. I have always understood Uhaul and other vehicle rental contracts to require returning the vehicle at the same or higher fuel level it had when you picked it up. By renting it empty, he forced me to return it with more fuel than it had when I got it. To then push me to add even more fuel left a bad taste in my mouth.
Chris RWhen you fuck up on your end, own up to it!
Ketty AThis place and the people running it are absalute gems
ben fThe location was closed when I got there, forcing me to figure out how to check out the car online myself. The website was buggy, which caused me a delay of 45 minutes to get the van, causing me to start my move in a delay and made the whole day a rush. Also, the truck REAKED of cigarettes. It actually clung to my clothes, it was disgusting.
Helder BReservation was easy. Live chat was super and made pick up easy even with an international drivers license. The truck was filthy dirty, the entire back was full of mud and dirt. The cab was uncleaned. When I had trouble with the lock box the number provided was not in service. Very grateful for the live chat, they were extremely helpful. Would not recommend this location and would not use it again for myself.
Ona Bto give credit where credit is due, the van could have been cleaner, since the customer is doing so much work with the validation of photos, self check-in, the employee could do a quick review and make sure that garbage is taken out of the door pocket areas. In addition, it would be helpful if it was explicitly called out that the van could be put back driving forwards. It is difficult to reverse a van, especially one that you are not used to driving, into a very small space, with low visibility, on a very busy St. Clair Avenue This would be my recommendations on making it a better experience. I would imagine that if someone wasn't fully comfortable driving a vehicle of the size, putting the vehicle back into place would be very challenging
Eric OMinimize the online application
John SOvercharged by gas as the gas wasn't full like they said it was. I put the real amount while doing their online inspection and uploaded a picture but was charged as it was full tank. Other than that, no problems.
DanielMamede AAlthough the vehicle was clean, it could have used a dusting off inside the cab. Also, you should never have to pick a rental with quarter tank of gas. No less than half a tank, 3/4 tank would be ideal.
ERMILIANO TAs of the now,customer service is just right ..
MATONDO LThis Uhaul experience was far my worst yet. I am thankful I take diligent photos of the Uhaul so I can keep record of the stunts anyone might try to pull. Thankfully, I did so!! The vehicle inside had a number of boxes in the trunk, which was clearly never checked. The interior/ exterior walk of the vehicle condition had never been done as with previous Uhaul experiences. I had returned the vehicle as I usually do to the key drop-off to be notified of a $46 charge the following day and I called in to be told it was for "gas use". I have the photos of both pickup and delivery of the fuel gauge and it's the same. The $46 is a severe misrepresentation of how much fuel the vehicle had on pickup and resulted in exaggerated charges!! When confronted about this, the owner requested photos, which have been provided and still not refunded. This was a very close call, however I want a resolution and ALSO prevent others from being ripped off! My wife returned another Uhaul for me this afternoon and AGAIN the person working there came back and told her it was $76, meanwhile the gas was at the exact same position and ONLY 3 MILES WERE DRIVEN!! Once my wife explained all her documentation, he stuttered and began adjusting the price to where the evidence showed and only $28 was charged, leaving another HUGE GAP in their attempt to overcharge customers. This week was 2/2 scam attempts and both times I can prove them wrong and also very offending to just about all consumers. My suspicion tells me that they have and are doing this to many customers who don't keep proper records to prove them otherwise and simply accept the false charges to apply. This is a horrible business practice of ripping people off. I trust this will be escalated and these people will be challenged on the business practices and maintenance of U-Haul's reputation as a business. My suspicion would be that of an often track record of overcharging customers for overages on gas and mileage...
Alessandro GTotally average. Not very helpful
MARIACLARA WI was $38 for fuel charges just for 14miles running drive. This is very high fuel charges applied to me.... Very costlier than other options.
Noman S