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David P
Customer Reviews for Star Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location will be my go for UHaul rentals going forward. Quick in and out and excellent customer service!
Sari KThe van I rented was unusually dirty this time, normally whenever I pick up a van at this site, they are super clean. Likely happened due to the snow and arctic weather.
Susan PNice people, will absolutely rent from this location again.
Alison HIt went perfectly.
Jonathan MThe cargo van I rented was absolutely FILTHY. In over 20 years of renting U-Hauls, I have never received such a dirty vehicle. Whoever used it before me left easily about a paint buckets worth of landscaping soil in the back, and every surface was covered in soil dust. The two front seats were also covered in soil dust and woody particles. I needed the van to move a WHITE ANTIQUE SOFA today. I had to ask the Mini Mart attendant for a broom so I could sweep it out. For some reason, she just stood there and watched me sweep dirt out of this truck-like, what, am I going to steal the world's most chewed up, useless broom from your mini mart?? I did the best I could, and I returned it cleaner than I received it, but I DAMN WELL BETTER NOT BE CHARGED for returning a dirty vehicle. I RECEIVED it that way. Very disappointing.
Stacey FAll great
Lowell GMauvais service à la clientèle
John KFriendly and convenient
Harold KI got scammed with a $14 insurance coverage that I declined
ARTEM TThe girl at the desk didn’t look to see if I already checked in so it took me longer to pick up because she kept asking for all th info I had already online checked in.
Wineska OI have used Star Mini Mart a few time now, and are extremely happy with there service.
WILLIAM LI was completely satisfied.
Joseph WMy first moving experience from Seattle to California was beyond awesome. I love how automated the processes were and how seamless it was to drop off at my destination. Yes, it was a one-way move.
GBENGA AI have rented multi. times at this location, Always great service.
WILLIAM LVery happy with the service and vehicular, thanks
Lowell GNot the store the two week in advance reservation was made at. Reservation was made over 15 miles from this store. Had to spend over $70 on Uber, and cost me over an hour of time to pick up the truck. Discount was supposed to be applied to reimburse me for Uber fare and time. Promise of discount was an outright lie. Truck was extremely loud, airbag warning light was on, truck had dozens of stickers marking previous damage.
Silas JI have rented UHaul several times and this was such a great experience I was shocked. The staff were incredibly professional, kind and proficient at their jobs. The vehicles were clean and well kept. I had zero issues at all. Again, I have rented UHaul several times and I usually don't look forward to the experience but these guys were awesome. I really can't express how attentive and great they were, just amazing.
Erron MThe clerk that was doing the checkout (and check-in) was really about the worst experience I've had in a while. She was just rude. I would NOT recommend this facility to anyone - for shopping or renting Uhaul.
MARK MConvenient and helpful
Tim LThe experience was awful. It took 40 minutes to check out the van which made me late to where I needed to go
Scott DSmooth and friendly
Victoria HThe lady was super rude right from the get go and the entire time I was there she was trying to get rid of me.
TRENTON LThe fellow taking care of the rental was friendly but not too knowledgeable and had numerous problems with the computer. He did not tell me what the total was after renting the truck. I had been quote $4900 over the phone yet I had to pay $5600. When quoting a price it was be more accurate to quote the price that includes tax and other fees.
William LThanks for making our U-haul rental easy!
MASAHIKO FThe personal at this location drop off was very helpful and professional. I would come back to this location when I need service and certainly I will recommend it to everyone.
mohammed AI was not provided a receipt of the transaction. The charge was more than the website said it would be, and no explanation was given
Jacob HWhen I picked up the usual, it seemed ok..I never have had to check to see if back gate opens and closes. When I took the truck to location, we opened the gate, loaded the truck, but for some reason the gate jammed and wouldn't close and we had to move everything to the back/ front of truck an secure and drive 10 miles per hour with gate open to new destination
JACQUELINE EThe person helping me was frantic, not organized and gave me the wrong model which caused me to be charged an extra $4500.
Nicholas DExcellent, responsible and timely availability of my van. I appreciated the ease of transaction and service offerings.
RAYMOND AI'll always rent a van or truck from this location. Great customer service!
JAMES SThe truck had a clear/white grease substance in the bed that made loading/unloading very slippery. The windshield was very dirty inside and out.
Rebecca DIt would have been helpful to understand beforehand all the procedures that I had to do for pickup and drop off. That's more of an overall company improvement. Guy that gave me keys was super quick and nice. And location is very convenient to my house.
Heather WDrop off information was unclear throughout the whole process at all levels of service -- on the phone, in person, etc.
Kelly HThe person helping me had no idea what she was doing. She stopped helping me over six times to check out other customers in the connivence shop. She sold my furniture blankets to the customer before me so I had no blankets, and then when she went to check me out, she could not remove the pads from my order so I paid for items I never received. I was so frustrated and upset. This was the worst experience ever and I will never be using UHaul again. I will be telling all my friends and have already posted to social media my frustrations and told all not to use your services. I never received a refund when I turned my truck into the auburn location after detailing my experience either. Such poor and horrible customer service.
Kyle RHand to search for a gas station. Was told to call prior to arrival, no one there!
Jacob ZThis was the worst customer experience I have ever had. My reservation was changed without my knowledge or consent to a pickup location 3 hours away, I reserved a 20 foot truck and all that was available was a 10 foot truck for an out of state move for my family of five. The customer service representative lied to me, was extremely rude and lacked the ability to show even an ounce of compassion towards severely inconveniencing my entire family. I will never use this service ever again. The location that we ended up picking up from was kind and understanding but this was nowhere near what we were looking for as far as equipment availability.
Gloria ZMy reservation was changed three time without telling me! The last time, I called to speak with someone to make sure it was available and they assured me it was. When I got to the Lynnwood location the truck had never been there!!
Aaron LAllowing for a refund on the days not used after I had multiple "guaranteed" pick-up times and equipment then be changed. I had a drop off day for Friday and it was dropped off Monday night/Tuesday Morning. I'm not allowing for U-Haul to double dip on usage of this moving truck.
EUGENIO Hwish it was closer
Don BPrinter was not working to print my receipt and she said she couldn't email it. The gentleman that checked me out was very nice but not real happy with the overall experience. She argued with me about how much gas was in the tank upon return however I had taken a photo of the mileage and gas level before and after so she finally fixed it. My 2nd time with issues during UHaul processing. :(
Deborah LIt was great, super-friendly, efficient and no nonsense. Will definitely rent here again.
Paul CI was not given any paperwork to fill out. I rented the same exact U Haul in Renton drove to to West Seattle and back. Did not replace the gas and my bill was seventy five dollars'!...How can it be I drive way less this time and the bill is113.00. Jason has been called four times with no reply. Not very professional !!!!!!!!
Gail AEverything was perfect! thank you1
Julie GFriendly and courteous.
Thomas NNothing it was quick and easy
Brian A