Évaluations des clients Star One Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Star One Auto

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Thomas B.
Évaluation :

Uhaul as a company does not have a good system for closing out your order after drop off if a customer can't get the app to work. There should be an alternative means to close out the order instead of commenting they will put a note on the record that I dropped it off at the proper location. It leaves me the customer in a bad situation because the order is not closed out, which means I'm liable if something happens between the time of drop off and verification when the business opens up the next day. Luckily after numerous tries and attempts I was able to get the application to work and close out my order after drop off. You make it to difficult if the normal doesn't work....or the technology fails and put all the burden onto the customer to figure it out. Anyway, I hope this helps you as a company to provide a better service, it use to be really simple to rent from you and now it's difficult.

Jeff T.
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Great jobl

George M.
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Le client n'a pas laissé de commentaire.

Timothy G.
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Le client n'a pas laissé de commentaire.

JEFFREY T.
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Great service

Dexter C.
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Everytime i use this facility i get excellent service and the equipment is always clean and in good condition. Small dealer big time service....by far the best in Dayton

Kristine S.
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Le client n'a pas laissé de commentaire.

KELLY S.
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Le client n'a pas laissé de commentaire.

Jeff T.
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The best

David B.
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I don't think the van had been whiped down. The agent was outstanding, courteous and efficent. As always I turned the van in better than I found it.

Natasha F.
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I was charged for a dolly which I requested, but was not provided. I called a service representative upon realizing this Right after picking the uhaul up and was told that I would not be charged for the dolly as I was not given it. Despite being told this by the customer service representative and telling this to the man I dropped the uhaul off to it was listed on my receipt as I was charged for it.

Daniel D.
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Tried returning the same night 4 hours later and your app or service was having problems tried to call to speak with someone at uhual 1800 number was on hold for over an hour before I just gave up don't think I'd recommend your services again

Tabatha B.
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To far away from what I needed

ANTHONYDUANE E.
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Le client n'a pas laissé de commentaire.

Kevin E.
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Fantastic service!!!! Very professional and courteous... This was my second time using this location. Will definitely use again in about 6 months.

DALEVON H.
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Nice and smooth and quick

Jeffrey T.
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Tony is a class act. Star One Auto is the best!

Jeffrey T.
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Star One Auto is the best!

DREXELL B.
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I reserved the truck for 4 hours online to be told that I could only have it for 2.

MICHELLE L.
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Le client n'a pas laissé de commentaire.

Jeffrey T.
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Star One is a first class business.

Margaret A.
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Le client n'a pas laissé de commentaire.

Shannon W.
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My fiance dropped the trailer off after hours so I do not know anything about this location.

Jeffrey T.
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Star 1 Auto is first class.

Brenda M.
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They were helpful and supportive in every way.

SILVIA R.
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Le client n'a pas laissé de commentaire.

John J.
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I was told the initial cost was $84 plus tax which was $111 I drove it straight to Columbus and put 83 miles on it and now they're charging me for gas I'd like to know why

Kristen W.
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Le client n'a pas laissé de commentaire.

Ronald P.
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Could not get the phone app to accept the photo when trailer dropped off and was charged an extra day plus after hours fee. Ended up costing triple that the original estimate was.Customer service said the dealer would have to agree to refund..45 minute holds on Uhaul customer service phone number...not user friendly.

Keith M.
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Le client n'a pas laissé de commentaire.

darryl M.
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Le client n'a pas laissé de commentaire.

Dexter C.
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Le client n'a pas laissé de commentaire.

SWAIBU M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER L.
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Service was excellent.

Thomas D.
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Apparently you have changed the policy where you get charged based on the drop off time. As a result, I was unexpectedly charged an extra day rental even though the site was not even open. That was never the policy in the past and it was not explained to me. This change will drive me to pick up my rental at the very last minute on the pick up day.

Greg C.
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Le client n'a pas laissé de commentaire.

JOHNNY H.
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Le client n'a pas laissé de commentaire.

Russell G.
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The mileage on the rental contract did not match the vehicle odometer. The turn-in date on the rental contract was incorrect. It reflected that I had to turn in the vehicle less than 24 hours after I picked it up, though it stated I was allotted 2 days to complete the move. Finally, many of the moving blankets were wet/damp and very dirty, even though they were packaged in plastic. They smelled like wet dog and were unusable. Sloppy, deceptive management!

ANNA M.
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Truck had an oil leak and power steering leak. It smelled like burning oil . The truck road and drop e very rough.

Johnny H.
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GOOD SERVICE AND GREAT JOB

Greta R.
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Tony is a great friend and representative.

Sherry H.
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Thru my transmission out on my truck with that big huge hole out in the parking lot

Thomas M.
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The owner was very helpful. Trailer was clean and pulled very well, good tires. I will definitely come back here if I have a need.

Andreas B.
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Le client n'a pas laissé de commentaire.

Sandra T.
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Uhaul quoted me 3 different rates. Ridiculous.

Douglas E.
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Le client n'a pas laissé de commentaire.

Tim W.
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Le client n'a pas laissé de commentaire.

DAPANE S.
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Le client n'a pas laissé de commentaire.

myron B.
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nice towe

Aaron B.
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Remove all the hidden fees. Website said $40 + $0.99 per mile. Drove 7 miles and the final bill was $75.

Jennifer P.
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Le client n'a pas laissé de commentaire.

Tony E.
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Everything was good! Tony was very professional and courteous. Very helpful. Would use this location again.

Daniel S.
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My truck had damage (which was marked as previous to my rental). My pickup location was changed from where I selected during my on-line reservation. It just smells a lot like someone trying to pass the buck on a less than desireable piece of equipment to someone else since mine was a one-way rental. Some of the damage presents sharp edges that could cause injury to a person's legs.

James L.
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Great customer service! Easy to get in and out of location for picking up and dropping off trailer.

Derek A.
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Le client n'a pas laissé de commentaire.

Antionne M.
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Le client n'a pas laissé de commentaire.

Lora G.
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Very, very helpful, kind and respectful

Patrick U.
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Le client n'a pas laissé de commentaire.

JAMES V.
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Le client n'a pas laissé de commentaire.

Glen P.
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NA

Kennard B.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

William M.
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We reserved a truck and the day before we were supposed to pick it up they told us they would not have a truck. Then they told us we could pick up a bigger truck for the same price at another location, which we did. They charged me for the big truck.

Rubie A.
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No complaints. Quick registration and sent me on my way. Very professional.

Robert B.
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Tony Eid was great! I recommend him highly!

Laura A.
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Always professional and helpful Uhaul employees!

SHANNON B.
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Le client n'a pas laissé de commentaire.

Krystal S.
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Le client n'a pas laissé de commentaire.

Samantha B.
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Leak in the roof of the truck that ruined a lot of our belongings. I was also charged a lot more than expected for an out of town move instead of in town.

David B.
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Le client n'a pas laissé de commentaire.

Tom K.
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Le client n'a pas laissé de commentaire.

Ani S.
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Le client n'a pas laissé de commentaire.

Taylor S.
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Le client n'a pas laissé de commentaire.

Daniel K.
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align the online reservations to the actual rental. I reserved at one Uhaul site then received call from another stating my rental was with them.

Michael W.
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Just a lot that at the time of dropping the equipment off there was no one there. After hours online return.

Ruby S.
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Le client n'a pas laissé de commentaire.

Jovanna J.
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Le client n'a pas laissé de commentaire.

Debra B.
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Trailer had large hole in rooftop

Jeffrey O.
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Le client n'a pas laissé de commentaire.

David B.
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Checked in my rental Monday after an after hours drop off Sunday. Checked off equipment and updated my bill. This was a change in plans and was handled well. I would definitely rent from / return to this location again.

David D.
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The price to rent a one way trailer is totally ridiculous. You really have a monopoly on this service and have the upper hand on the high price you change. Next time I will purchase a trailer for my needs.

John H.
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Dropped off after closing, therefore no interaction with personnel. Lot was accessible. Easy in - Easy out. No complaints.

Larry I.
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Not one thing everything perfect

Amelia D.
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Le client n'a pas laissé de commentaire.

David B.
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Only needed a sign in the back drop off area pointing to drop box location in front of building. Once I stopped and thought about it, I found it quickly so sign would be for people like me who aren't stopping to think! Returned 2nd truck during open hours the next day and Tony came right out and met me. Inspected the van, and got me on my way quickly. I had questions and he answered patiently. Uhaul saved us in this move 3 times. Thank you!

Helen M.
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Tony is wonderful! I only wish he was open longer hours in the evening, but that's being selfish to better fit my schedule. One of my favorite pick up places for a trailer!

Kyle C.
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Was told there was a military discount. Was not given one when asked. Did not respond to any questions about it.

Gary B.
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Le client n'a pas laissé de commentaire.

ANDREW M.
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Way Over charged

bruce W.
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Le client n'a pas laissé de commentaire.

susan W.
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Le client n'a pas laissé de commentaire.

JOSH D.
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Le client n'a pas laissé de commentaire.

Artem A.
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Install a ring or a bell to let owner know that customer is in.

Alex K.
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Le client n'a pas laissé de commentaire.

ALI S.
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great experience.

Todd S.
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Le client n'a pas laissé de commentaire.

Ryan S.
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Le client n'a pas laissé de commentaire.

Anthony R.
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Le client n'a pas laissé de commentaire.

David H.
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This was not the location that I reserved the truck from. It was 20 minutes from my house and 10 miles out of my way. I wasn't notified until the day before .

Mary W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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