Le client n'a pas laissé de commentaire.Jose S.
Customer Reviews for Star Towing
(U-Haul Neighborhood Dealer)
Pour nous contacter
Orem, UT 84057
Services dans cet établissement :
- Lun.-sam.De 9 h 30 am à 6 h 30 pm
- DimancheDe 10 h am à 1 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop-off location was convenient to my home.Robert D.
Le client n'a pas laissé de commentaire.Brady S.
Le client n'a pas laissé de commentaire.David Y.
I dropped my trailer off in Orem Utah. Star Towing This guy seemed disgusted and put out that he had to leave repairing his lawn mower to talk to me. He just just grumbled rudely saying " No one notified my your were dropping it off". He did nothing to help me. I finally ask if I could just unhook it and leave it there? He shrugged and said yeah that would be ok. Honestly in all my work in the last 45 years of customer service this guy really stinks! This is only my opinion... He poor customer service skills. If I had to rate him on a scale of 1-10 it would be a "0". Note : The trailer served the purpose I rented it for.Stan R.
Le client n'a pas laissé de commentaire.Jesus C.
Jason was very helpful.Ronald N.
This place was fine. Hard to know where to park and the owner was a bit gruff but we got it dropped off which is what it's for.Scott B.
Le client n'a pas laissé de commentaire.Sandra W.
Jason is the owner and we had a great experience!! I was running late for my scheduled time frame and Jason called and texted to remind me of my time frame pick-up. He even stayed back and made the process with my U-Haul app, checking in, licensing issue and everything extremely smooth! Wish there was more people like Jason, especially with it being so stressful when moving. Thanks for going above and beyond in making my U-Haul experience a plus!Adrianne G.
Le client n'a pas laissé de commentaire.Caroline H.
Le client n'a pas laissé de commentaire.alayna P.
Le client n'a pas laissé de commentaire.Kent H.
I was charged a $20 late fee. I was not late in returning the tow dolly. Not cool,Carson C.
Le client n'a pas laissé de commentaire.Peter J.
Le client n'a pas laissé de commentaire.Andrew N.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.DJ H.
I rented the same Uhaul 6 months prior for $300 less. I understand that the price fluctuates but still. Also, I wish Uhaul included some type of insurance. I'm already paying $800 for a one way and wish I didn't have to tag on another $140 for insurances.Garrett H.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Thom S.
Le client n'a pas laissé de commentaire.Bradley B.
Le client n'a pas laissé de commentaire.Max C.
Le client n'a pas laissé de commentaire.Shawn F.
Just keep doing what you are doing. Love it.Keith S.
Le client n'a pas laissé de commentaire.Dustin B.
The owner was very easy to work with . Moving is messy and stressfulSophie L.
Good ExperienceJason S.
What A Great Place!Jason S.
Le client n'a pas laissé de commentaire.Steve N.
Le client n'a pas laissé de commentaire.Two L.
I don't remember his name, but the main guy (has a beard and looks a bit like James Hetfield of Metallica) working there is amazing! He got the unit ready quickly for us, especially on short notice, and was great to work with.Trevor R.
Le client n'a pas laissé de commentaire.Sabrina T.
He did a great job and was very friendly and helpful.Danny M.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Mason C.
Le client n'a pas laissé de commentaire.richard B.
Le client n'a pas laissé de commentaire.Judith L.
The weather was bad and so they were 30 min late, they did call which was nice and would be understandable if that was is however, I showed up and had to wait for a hour and a half until they could check me out. This delayed our move so much we ended up missing our new apartments office hours and so couldn't get the keys. We had to find another place to sleep. It was very frustrating and when I asked about the $50 discount for not being on time, he just said there was nothing he could do.Jeremy J.
Le client n'a pas laissé de commentaire.Merrill H.
Super easy contactless checkoutGarrett S.
Le client n'a pas laissé de commentaire.rick R.
Le client n'a pas laissé de commentaire.Darryl B.
The truck was clean and in great condition, but that's where the good service stopped. I called the location several times to book but no answer. I ended up having to book here online because another location, that actually answered, didn't have any available. When I had the truck, I called with a question, again several times over the span of 3 hrs to no avail. The one time they did answer was because I called their Star towing #. I only called that number because I thought maybe the uhaul line was disconnected. They told me they'd call back in a few minutes. After 2 hours of no return call I tried calling again and even swung by to ask. No one was even there! The communication at this location is terrible. I ended up returning the truck, online again, and never had my problem solved.Benjamin S.
Le client n'a pas laissé de commentaire.John A.
Awesome. He was so amazing and helped me and worked with me when I needed to change my reservation. I will go through him from now on.KARI S.
Le client n'a pas laissé de commentaire.DAVID O.
Le client n'a pas laissé de commentaire.Stephen S.
We were treated very well and appreciate that UHaul happily accommodated our last minute plans due to a death in the family. Thank you so much!Carol S.
Le client n'a pas laissé de commentaire.Daniel L.
QUICK, EASY, AND FRIENDLY I HAD A GREAT EXPERIENCE... MERCILISA R.
I would definitely recommend renting from here. They did a great job getting the equipment done easy to go and made it easy when it was time to drop it back off.Josh S.
Le client n'a pas laissé de commentaire.chris W.
Le client n'a pas laissé de commentaire.Darin S.
Where do I start. My truck was just above 3/4 full, I submitted pictures. It was returned the EXACT same. The guy at star towing in Vineyard said he didn't have time to check me in. It was super weird, as he was just sitting in there. He then charged me $30 for gas to fill up the tank?? The overall experience was pretty bad, start to finishMarc V.
Le client n'a pas laissé de commentaire.Makenna H.
Just dropped it off because they weren't openDoug M.
Le client n'a pas laissé de commentaire.Cyrus H.
Le client n'a pas laissé de commentaire.Amanda A.
Clean truck, good customer service! They communicate throughout the process to make sure everything is ready for you.Jason S.
Le client n'a pas laissé de commentaire.Kent M.
Great Customer Service! Rented Here Multiple Timesâ€¦ And I Always Have A Good Experience! The Staff Is Amazing At Explaining And Teaching How To Use Equipment!Jason S.
Le client n'a pas laissé de commentaire.Michele H.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Christina H.
Le client n'a pas laissé de commentaire.Jessica J.
Didn't catch the man's name, but dropped off the truck, and he was a genuine down to earth guy. Very thankful for the business, and for us using U-Haul.EliJah B.
Le client n'a pas laissé de commentaire.Irakli K.
Great experience start to finish. ThanksEric L.
Le client n'a pas laissé de commentaire.Carole A.
Le client n'a pas laissé de commentaire.Kat P.
Le client n'a pas laissé de commentaire.Russ A.
Le client n'a pas laissé de commentaire.Collin B.
Difficult to find. Had to park on the street.Kelly A.
Le client n'a pas laissé de commentaire.Shelby B.
Le client n'a pas laissé de commentaire.Steve G.
Jason was very helpful and customer focused.John U.
Le client n'a pas laissé de commentaire.Tim M.
Awesome place to work with. Jason is a great guy and made the process very smooth and easy. Would definitely recommend!Chandler H.
Le client n'a pas laissé de commentaire.eli J.
Hope I never have to deal with Star towing again. The man we dealt with was really rude and demanding.Alipate P.
Over all we had a great experience. The things we had trouble with was things that couldn't have been foreseen. Thank you U-HaulDale U.
No where to park the truck, felt like I was parking in junkyard at bestGarrett P.
Le client n'a pas laissé de commentaire.samuel E.
Le client n'a pas laissé de commentaire.Ryan E.
When we returned the truck, we were under the impression that we had to do the return process ourselves since that's how we rented it. The only problem we had was that we still have not received a receipt from them saying it was returned, even though it was returned a day earlier than it was due. I am going to wait until Monday to see if a receipt comes then I'll call and see if I can pick one up but I feel like a receipt should have been sent upon return of the truck.Sualupe S.
Le client n'a pas laissé de commentaire.Douglas F.
Not much room to maneuver the truck in the space provided.James T.
Parking of the trailers were on the street as there wasn't a yard or specific parking lot that I could see for the equipment. Le service à la clientèle était génial.RICHARD S.
I used the 24 hour drop after hours and left it with two other trailers lined up at the curb in front of the building. 5 Stars though, for the ability to drop the trailer 24 hours. Once unloaded, the first thing you want to do is to get the trailer off of the back of the truck so you can start running errands around your new location.Danny S.
Great Place! Great People! Very Helpful! Would Recommend This Location To Anyone! They Go Above And Beyond!Jason S.
Le client n'a pas laissé de commentaire.Andrew O.
Said they couldn't print a rental contract because they didn't even have a printer. The truck they tried to rent us the drivers door lock was jammed and wouldn't unlock most attempts. Front fender had been in a accident. Overall, said was drivable so go to rent. Was polite but, didn't provide equipment and service I had always received from uhaul.Steven R.
It was hard to pull in and out of due to a lot of vehicles and stuff but still good experience.Wendi G.
Le client n'a pas laissé de commentaire.Nolan W.
Le client n'a pas laissé de commentaire.Nolan W.
Le client n'a pas laissé de commentaire.Chelsie C.
Well they called me to switch locations from Provo where I originally wanted to pick up to this one, and then changed my time without telling me. So when I went to pick up the owner was unhappy, made me feel like the stupid one! Even though no one told me about the change in appointment time. Come to find out it was is small print in one of the 8 or so emails I got from U-Haul. Bottom line read all the fine print in all the tons of emails U-Haul sends.Jaxson E.
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