Customer Reviews for Star Towing
(Concessionnaire U-Haul dans le voisinage)

51 évaluations

978 N 1540 W   Orem, UT 84057

(801) 471-0105

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 9h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: 9h00 am à 9h00 pm

Services dans cet établissement :

Pour nous contacter

(801) 471-0105

978 N 1540 W
Orem, UT 84057

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 9h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: 9h00 am à 9h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

The uhaul representative at this location was exceptional. Very helpful and informative. Excellent service à la clientèle.

HUBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

He was helpful on the phone and in person. He was informative and understanding.

SHERYL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

The app does not have good functionality. I tried multiple times to upload the pic of the odometer and fuel level. We finally switched to the web page.

SCOTT P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIDGER H. 
Évaluation :
5

They had the truck ready for us and everything was clean.

GAIL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

I was extremely happy with the Gentleman at Star Towing, he was very helpful and courteous and I would definitely refer anyone needing a Uhaul to go to this location.

Laurie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
1

The person was very racist towards me. Me sister had to call the area manager. Very disrespectful. Worst experience ever with your company

PEGGY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

Ok

MARIO C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
2

Gave me a quarter tank to start with. Filled too much because I couldn't guess how much to put in to get it back to what it was at, meaning I put 50 $+ in gas into it. No compensation for overfilling is scummy business practice.

Adam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alycia P. 
Évaluation :
5

they were so helpful

JENELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miako M. 
Évaluation :
5

Thank you for all the help!

Alec H. 
Évaluation :
5

The owner was very helpful. Like, amazingly helpful. This was my first time using a trailer to haul a vehicle. The owner talked me through all of the important issues and how to ensure a safe secure trip. I would recommend this site to anyone and especially because the owner was so knowledgeable.

Howard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
3

It's a tow shop, so availability for pick up times can't be guaranteed

TRISTAN B. 
Évaluation :
5

Awesome service!! Very helpful!!

Uarota W. 
Évaluation :
5

The gentleman I worked with greeted me before I even had a chance to enter his shop. He explained that there would be a wait because of others ahead of me and gave me an estimate of when he would be available (10 minutes). His estimate was shorter than the actual time, but he was actively engaged with customers the entire time and had a pleasant shaded waiting area for me. While helping me check in the truck his manner was friendly and open, and he apologized for the bad experience I had had at the other shop and the dirty state of the truck.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL F. 
Évaluation :
5

I WOULD ABSOLUTLY RECOMEND THIS LOCATION AS A REGULAR EQUIPMENT RENTAL LOCTION. HE WAS COURTEOUS INFORMATIVE AND JUST AN ALL AROUND PLEASURE TO DO BUISENESS WITH.

SHANE DANIEL S. 
Évaluation :
2

Went to deliver the trailer and the location was closed at 2pm even though the sign showed the hours were 9am-9pm. Location was very tight and dirty and hard to park the trailer. Would not recommend this location to anyone.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Very clean, quick, and professional! I would absolutely rent from here again.

Christian D. 
Évaluation :
4

The proprietor of Star Service in Orem was friendly and professional. It was a pleasure doing business with him. U-Haul's national website could use some work. Though they required us to make reservations through the website, they weren't up to speed with what was available locally. If it hadn't been for the local U-Haul dealerships, we wouldn't have found the truck we needed. I never did figure out how to buy their insurance on the website. The guy at Star Service took care of that for us.

Dennis B. 
Évaluation :
5

The manager, Jason, did everything to accommodate me and make getting the rental trailer as easy as possible. Great experience!

DANIEL JOHN M. 
Évaluation :
3

This site is not manned unless you call well in advance. This was not explained in advance

Dale R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CAROL P. 
Évaluation :
1

I got charged extra for rental for no reason

AUSTIN P. 
Évaluation :
5

The people were great at both ends thanks U-haul...

JAMES L. 
Évaluation :
5

The trailer had a swaying problem. It was not over weight and everything was well balanced. We noticed it on our way home after picking it up. Caused a problem with the truck sensor.

Valarie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Our experience at Star Towing was exceptional! They were thorough in explaining things and making sure we were all set. Very pleasant to work with!

Tiffany B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

He was ready for me on both the pickup and return. Very smooth.

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Excellent Service!

PETER L. 
Évaluation :
2

Reservation was one way with 48 hrs allowed and had no specified drop off location. Received call day before drop off asking that we return the rental an hour earlier than our drop off time, and at a location further away from where we were. Request was made so that a guaranteed reservation could be honored. We arranged for additional help with the move to make this possible, were not offered any compensation for the early drop off. The drop off location was hard to find and had vehicles parked all around making manuvering very hard. Worker asked me to back trailer into tight spot with no guidance and then asked that I move it again since it was not in the spot he wanted it to be. In all of the reservations that I have made, I have never been asked to return early. Uhaul saved the 50 $payout to the next renter, but made no offer to provide a discount or any other consideration. I would appreciate being contacted to discuss this rental

Richard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON N. 
Non les évaluations ont été soumises pour cet établissement.

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