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Jose V
Customer Reviews for Star Transmission & General Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional
marame gAwesome service, looking forward to future rentals from this location.
ARIEL GVery happy with everything. The service was great. The truck was great. The people were great. If I ever need anything again, I will come here.
Aref SOriginally I had a reservation at the 130th street and Broadway location that I placed on 12/18/23. My reservation was changed with less than an hour notice of when I was supposed to pick up the truck. The people I spoke to over the phone were unhelpful and did not rectify this mistake on their end and inconvenience me to travel over an hour out of my way to pick up the truck.
Davida RHad a wonderful experience from beginning to end. Quality service, great customer service and clean equipment. I will definitely rent from here again.
Maritza CExcellent location! Fast and friendly service. I was very happy with everything. Merci
Mario AThe customer service was impeccable it was to me of the highest standard.
Andre SAbsolutely the best Uhaul dealer around! I've been to other places around there and nothing compares. I've rented before and keep coming back anytime I need a van or truck. These guys are professional and courteous. Kevin and his dad are the best!
Mario AMake sure your vehicles are inspected, there was a dead rat in my glove compartment
Jahmeelo GThe owner Operator is tacky and very unprofessional. It took me days to be able to get hold of him. After that the helpers there Where rude
Patrick AGreat guys
Flavio SThis is by far the best location I have ever dealt with. They are courteous, kind and knowledgeable. The equipment is always clean and maintained. I have and will always recommend them. Ask for Kevin, he's the man!
Mario AI had to wait around to find the person who works there. The truck was not ready when I got there, some of the equipment I requested wasn't at the location. I wasn't given enough information. I had to be rushing to get back because the guy said they closing early, despite the fact I got truck late. I didn't know I could keep the blanket so I went to take them back 2 days later. Such a waste of my time and the time of my friend who took me.
Marjorie NService was great
Wilbert VGreat service !!
Oscar TThe service was excellent
Wilbert VThere should have people to help with reservations and return, it is such a headache to return and find someone to help you. My husband didn't understand it well and spend over two hours trying to figure this out and they charged me for an extra day because he was late. This is crazy
JUANANIBAL TUnbelievable!! Pick up was fast and easy with no hassle. I would definitely use them again. Very satisfied with the whole experience
Ernesto AAwesome location. Staff was well informed. Equipment was nice and clean. Friendly people that went out of their way to help. I will always recommend this location to others. And next time I need to rent, I will be back!
Angel NThe truck smelled like cat pee
Valerie Gthey did not have the uhaul ready when we got there. we waited over an hour. do not go to this place unless you want to waste your time.
Chelsea TIt's a garage. It's dirty and crowded, just like every other garage. I dropped off the truck, the person who helped me was professional and courteous. I'm just happy this location was open. Otherwise, I would have spent another hour on the phone with U-Haul trying to return it.
Courtney MMore locations available.
Marvin BExcellent service! Could not ask for more. Will definitely recommend to anyone looking to rent a truck. Ask for Kevin, he's the best!
Mario ABetter coordination between the agents over the phone and the locations. I called CS and asked for a time extension and was told I had to return the truck to my original location which according to her records was closing. She then told me I must keep truck until next day for an extra $50 charge. I returned to location a few hours later and found they were still open and was able to return the truck.
Jamie RI can't think of anything that you can improve, it's all good.
Jose DRotors and brakes
Marsha MGreat service, Kevin was great!
Ivonne LProfessional and polite. Can't complain. Do recommend!
Elliot BKevin was courteous & professional. Will rent from this location again if ever in the need.
Gerardo SI rented 2 dollys only to find out that the location had already rented them out for the day
Salimah AThis location and service was great the guy at pick up and drop off was great
Tiffany WThe treatment is very good, I am happy that I dealt with them
Raad AVery kind , quick and no hassle service , definitely my retal place of choice A class service at this location, and I’ve been to many that should not even be uhaul service centers at all.
Ferdinand PMy contact, Kevin, was extremely helpful and did all he could to help me out. I would definitely rent from this place again and would recommend to anyone reading this. Merci.
MELISSAC RThe guy at the rental spot wasn't so friendly. The van I had was dirty inside and out. Extremely dusty and it messed with my sinus the entire time driving it. It was okay considering I only needed it for 3 hours. Giving this is 5/10
KELSIEMARIE Rexcellent everything
Susmita SGreat place to rent f from
RICHARD NI have never rented a Uhaul before. I am so grateful I came to this location. The guy in charge knew what he was doing, the staff was friendly and polite. The equipment was clean and perfect for my move. I would recommend everyone come here for all their Uhaul needs. Ask for Kevin, he's the best!
Persaud ENothing, the young man has it very much in control...
BOSSGREGSON WThey were prompt on time for pick up but the vehicle itself was not cleaned out the back was very dirty and the inside where you drive could’ve been cleaned as well
RICHARDJ FNothing all good
EDGARM OThere are no complaints about this location. They are very respectful and customer service was great
Salimah LExcellent customer service. Everyone was polite and helpful. Quick easy process. I have rented from Uhaul many times, this location is one of the best! Ask for Kevin, he's the man! Merci encore!
Everald BNothing excellent customer service keep up with the good job
ENRIQUE RI must say that for the first time renting a U-Haul truck, I was very impressed to see that the Truck was very clean, that's always A plus. In my book, therefore I would definitely recommend U-Haul, to someone else and or use again myself.
Rita LExcellent customer service. Prompt and knowledgeable staff. Had a great experience. Thanks Kevin!
Everald BWe didn't get our truck until a hour and some change part our reservation time.
JONATHANKEITH LMy experience at this location was a nightmare. I arrived to the location at 11 am (when I had the reservation) to pick up a 15' truck and the person in charge (Kevin) was not at location. After waiting 20 min and since Kevin had not arrived, I talked to another person who was there and had the keys for truck since I saw him moving the truck to another parking spot. I showed him the U-haul approval to get keys and my driver's license. He said that he couldn't give me the keys because he didn't know who I was, I showed him my license again and he still refused to give me the keys, I told him to talk to the U-haul representative who was on the phone talking to me and he refused to talk to her too. Five min later he decided to talk to U-haul representative and gave me the keys afterwards. I asked him also for the padding material and dolly that I had reserved and paid for. He gave me the padding material but no dolly, simply because they didn't have that in that location. I called U-haul again and they located another dolly for me. I had to drive 8 miles back and forth to pick up the dolly. At the end I was delayed more than an hour to start my moving. This location should not be part of U-haul, I have used U-haul services and have not had any issues.
Fabio EBetter pay for the workers
Ramon DThe person that help me was very nice and professional ... because of him I’ll diffinatelly gome again .. thank you
Victor MBad customer service over the phone. Some reason they do not like to help over the phone and when I was speaking to him he was kind of angry at me and I don't live on that location but he asked me to go back and show him what was the reason for calling. I'm kind of disappointed on that.Other than that everything was fine thank you for help.
Fayzal A