Customer Reviews for State Inspector of Austin
(U-Haul Neighborhood Dealer)

731 évaluations

9433 Parkfield Dr   Austin, TX 78758

(512) 832-1804

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(512) 832-1804

9433 Parkfield Dr
Austin, TX 78758

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 1h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
5

the agents were super helpful

Xintong H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princess O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
1

The worst customer experience I have ever experienced. I was on the phone with customer service for several hours and many different consultants. And then we got over charged! I have been a loyal U-Hall customer for a long time, but will never use this service again. Not only was this a terrible experience, the staff at this location were extremely rude and unhelpful. They never answer their phone and their vehicles and in horrible condition.

Mariette S. 
Évaluation :
2

The place was kind of weird. Woman told me she she needed her boss. The boss was kind of rude. There seemed like a 50/50 chance I just handed the keys to a random person and we were being robbed. Very odd place.

Joseph C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Liu L. 
Évaluation :
2

I checked in and the person checking us out was rude. The U-Haul reserved was not the one I got. The check engine light was on. I will never use this location ever ever again! The managers attitude was terrible

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don B. 
Évaluation :
1

I wasn't even able to pick up the equipment as the location never opened for business and the location is in an unsafe part of Austin.

Jason M. 
Évaluation :
1

Charged me for extra gas. I took pictures at big inning and end of trip. Gas meter the same. I'm escalating this,

Gregory B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cristobal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trung Nam L. 
Évaluation :
1

This was a uhaul rental place and a car inspection location, the only worker there was completely overwhelmed with customers which resulted in him being extremely rude, off putting, and inconsiderate of our time.

collin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafik K. 
Évaluation :
5

Make sure the person reserving the truck is aware it must be picked up within an hour or it will be cancelled. This resulted in an hour hold time on U-Haul system trying to determine what was going on with it.

Kay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac S. 
Évaluation :
5

The best service

NABIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
5

Sir Glen was a Texas gentleman who I found to be most helpful in getting my rental handled smoothly. We shared some laughs and I was on my way.

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
1

The attendant was really awful. I picked up the truck and went next door to get fuel. After fueling , I started down the road and turned around and went back because the truck sounded horrible. The attendant drove the truck and said it was ok and it certainly was not. He had 2 more of the same trucks there and I requested another one and was denied.. The truck had exhaust fumes coming into the cabin and the a/c would not blow through the vents. It was a awful experience and the attendant have no customer skills and was very unprofessional. I will not use Uhaul again nor recommend them to anyone. I have used Uhaul on numerous occasions and have never been treated so badly

ERWIN D. 
Évaluation :
5

Was not original reservation destination but new location was fast and efficient

John D. 
Évaluation :
1

The area that this location is in has some questionable people around. There is a food truck and car wash right next to this place and that didn't help the uneasy feeling I had. Using the website to rent the truck was an absolute nightmare.

Margaret H. 
Évaluation :
5

Friendly and professional. Covienant and equipment is tip top. I highly recommend this location

Melinda S. 
Évaluation :
5

The man who checked me in was wonderfully nice.

Tiffany W. 
Évaluation :
3

I think the mileage thing got messed up and not sure the pricing was right because of tech issues with app and contactless drop off

Rocky L. 
Évaluation :
1

The employee without any reason has been nervous

YASIR A. 
Évaluation :
5

Excellent thank

Anh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN K. 
Évaluation :
5

Very responsible,nice knowledgeable will come back.

lorain K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosbelia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Excellent service above and beyond

Tanja B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casey W. 
Évaluation :
5

Keep up the great customer Service

JACQUILLA A. 
Évaluation :
1

What I think you should do is make sure when your customer calls to extend a rental of a truck you extend it for the right truck & not mark it off as I got a whole other rental from a different location! Dropping my rental back off today was RIDICULOUS!! Now I have to wait till Monday to speak with a manager about a refund for a rental truck from a whole different location I didn't even rent from! I will NOT be going back to this location that I rented from!

Crystal S. 
Évaluation :
1

I would NEVER work with this absolute horror of an owner. He is rude, argumentative, seems to find joy in tormenting his customers. As someone who has worked in customer service for many years, I was appalled and shocked at the level of disrespect I was given at asking for help with a process I was unsure of. I then was sitting silently waiting for the online process and I looked at him which seemed to set him off as he then just kept repeating “You need to learn patience.” I deliberately didn't speak to him after the complete lack of help he afforded me at first, so why he decided to start admonishing me out of nowhere, I don't know. He then berated me for asking him to not speak down to me and told me that I was harassing him. He scared me to the point of tears and then laughed and mocked me. I had to beg him to just give me the key so I could leave as I was on my own and had been dropped off so I didn't have a mode of transportation. I spent the next two hours not even able to start my moving process because I was so shaken by his behavior. DO NOT USE THIS LOCATION.

Denise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guadalupe C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE O. 
Évaluation :
2

The owner needs to have a better attitude. If the business closes at 1pm and you are walking out the door before noon when the customer arrives don't continue walking and say you (meaning us)selected self pickup anyway and continue to get into your vehicle. Even though he eventually came out of his car to help us he and had the audacity to tell my husband that he owns the business and I told him yes that is why you can afford to act that way and as a self owned business owner you should be more accommodating which you are not. My husband went inside to finalize the transaction but this is the worst customer service experience I've ever had.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIJAH P. 
Évaluation :
1

The location's posted hours were 10-5, we showed up at noon and no one was there. Another customer stopped by and said they haven't opened today (she had stopped by right at 10). We also did not receive our refund from the lack of furniture pads.

William M. 
Évaluation :
1

Y'all charged me almost a $100 to rent a uhaul vehicle for only 4 hours when I only used it for two

Allen K. 
Évaluation :
5

Nothing. Great place and good people.

Chae B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM A. 
Évaluation :
5

The check in and out process was quick and pleasant...

Shalaine P. 
Évaluation :
2

The system for returning the truck via the app relies on having internet, so when we arrived we were not able to pull up the check in page. We had to drive to a nearby restaurant to connect to wifi only to learn that we'd need to give the app our location at the site which is impossible to do without internet. We had to get close enough to the location while still being able to connect before finding out that all we had to do was drop the key in a box. A process that should've taken 5 minutes took half an hour because of this

Evelyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina M. 
Évaluation :
5

Was a great experience through every step. Website was pretty easy and helpful. Picking a location and equipment was easy and up front. The man at the pickup location was extremely nice, helpful, and quick with the process. The return of the equipment was also quick and easy !!! Will definitely go back next time I move.

Joshua L. 
Évaluation :
5

Staff was very helpful and kind. Thank you!

Jose M. 
Évaluation :
1

Truck was smelling like a rotten egg inside. I payed for furniture pads but none provided

Ravi Kumar A. 
Évaluation :
1

Upon arrival to the rental store, I was met with a rude owner who instead of calling me prior to tell me he didn't have a rental for me, waited till I got there to tell me he couldn't rent me a truck because he was scared I wouldn't return it in time for the next customer the following day. After assuring him I only needed it for 4 hours, he reluctantly signed it over. On my way to drop off my load, the brakes went completely out on the interstate. Luckily I could maneuver the truck with the parking brake onto the exit and into a parking lot without hurting myself or anyone else. After an hour of being on hold, I finally got through to roadside assistance. I was told they would send out a replacement truck. After an hour, I was called back and told instead, they would send me a tow. An hour later I was told instead of a tow they would send out a mechanic. When the mechanic arrived he spent 2 hours trying to fix the brakes but was unable to locate a part he needed to replace it. I was then called and told that they meant to send a tow truck initially but there was miscommunication. I then waited another hour for the tow truck. It took me 7 hours to get home and I never left my city. After a few days I decided to call and let someone know my whole ordeal was an overall terrible experience. A day later I received an email stating that they inspected my truck and could "no faults" and it was fully operational so the best thing he could do for me was to offer $50 for my time. Although my complaint was not about the money, it was offensive to be told that my experience was false. I wasn't responded to via email and I never received the modest $50 I was told I would in compensation for "my time". Overall, this experience has been horrible and the customer service has been absolutely terrible.

Joseph D. 
Évaluation :
5

Convenient location

William N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

weilang B. 
Évaluation :
5

Was concerned items I rented (two Dolly's, floor dolly) could be stolen overnight after I dropped off vehicle since parking was not secured and i could not lock the sliding back door. Was concerned if items were taken I'd be charged for them.

Edward A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

Post your hours of business clearly.

william G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filiberto H. 
Évaluation :
4

This location was very convenient and easy to drive to. Glen was very helpful and friendly. I encourage customers to use the Online Check-in. Your key and contract are in a lockbox which opens with a supplied code.

Edward B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
1

Horrible on every level. Uhaul would be ashamed if they visited this place.

RICHARD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

There is sexist signage posted all over the interior of the office. The person working in the office made multiple racist statements. I was also issued the wrong truck and accused of being a sex trafficker. To be clear, I am not, I am a soldier in the US military.

John B. 
Évaluation :
5

Not much. It was pretty smooth after I got signed in and got the key. I like this location and they online check-in/out

Walter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizebeth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
2

Employees not wearing mask during COVID19. Check-in location is confusing

Beth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yong S. 
Évaluation :
5

Fast, easy, convenient

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abdulrahman A. 
Évaluation :
1

Provide good service and do your job

Laurie A. 
Évaluation :
4

When I called the 833-399-0504 number, the uhaul representative hung up on me twice and didn't provide any help. I had to enter 2 alternate contacts and the website didn't say that it would try to call the alt contact. It took way longer than it should and was extremely inconvenient. Im renting another uhaul without a representative at the location to assist me.

Julia H. 
Évaluation :
5

the mobile app is awful though!!! it was incredibly hard to get my truck and start moving since there's barely any service at this location. i think i got there a couple minutes before my pick up time and i ended up staying an extra 40 mins after my pick up time. very disappointing.

sydney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P. 
Évaluation :
5

The owner of this location is fantastic. Excellent customer service, and definitely the quickest pickup I have experienced.

TIM C. 
Évaluation :
5

The owner was extremely helpful and very professional.

Gene T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dau V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon W. 
Évaluation :
5

Professional service

Sherman F. 
Non les évaluations ont été soumises pour cet établissement.

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