Évaluations des clients State Line Store & Lock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de State Line Store & Lock

Cote générale :

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Marti R.
Évaluation :

the on line pick up and drop off process was horrible, not convenient or user friendly. I gave an alternate phone number and they spoke to my son, but still kept asking me for more numbers a passport and a lease agreement for verification, the first rep thought that was because I had a military ID, I had a NC drivers license, I was transferred 5 times trying to pick up the truck because customer service didn't know how to help me. each time I was transferred I was put on hold at least 10 min intern making me start the process over each time because it would time out on me. each person told me different process you must have different training guides because they were not on the same page when it came to what I should have ben doing to make the process go faster than the almost 2 hours that it took me to pick up the truck. I work in customer service and would never laugh at someone's situation as one young girl did, also I heard several people in the back ground doing the same. I understand that some of the reps are working from home but it sounded like a football party was happening while she was working. I was also told by some of the representatives that they were not customer service, each person weather it be the janitor or the owner, is customer service. you need to do better on training reps on how the customer sees this app, I was told by one that the app doesn't work and to unload it off my phone. if they don't think it is working properly, how is the customer supposed to think it is helpful.

Kenneth T.
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everything was o.k.

James V.
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Doing great!

CARLOS H.
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Le client n'a pas laissé de commentaire.

Loni C.
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Le client n'a pas laissé de commentaire.

Kaitlyn K.
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Le client n'a pas laissé de commentaire.

Jonathan B.
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Thank you for the service. This made my move very easy!!!

Joseph M.
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Le client n'a pas laissé de commentaire.

Joanne W.
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Le client n'a pas laissé de commentaire.

CHARLES T.
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Service was very professional and friendly enjoyed the experience only thing you all could do more is drive the truck and help me move the furniture LOL loved the service

JAMES G.
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Le client n'a pas laissé de commentaire.

Mark S.
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The truck had a low pressure indicator light on. When I informed the front desk they told me it was a known issue and not to worry about it. This to me seems like a huge safety hazard and the truck should be fixed before another person has to drive it.

Sabrina C.
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The truck really needed work it started smoking after driving it down the road about 30 miles. Had to put oil in it. That service work should have been done before. Especially with all the strict rules they require getting the truck and the strict rules returning it. If you don't clean the back out or park it exactly angled the way it was you get charged 75.00 dollars. Live up to what you expect please.

Eric S.
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Le client n'a pas laissé de commentaire.

Kirk H.
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The systems were down and it took 30 min for the clerk to fill out the manual paperwork. The clerk was surly and didn't wear a mask and was sniffling and coughing.

joseph L.
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Le client n'a pas laissé de commentaire.

Randall M.
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Le client n'a pas laissé de commentaire.

Robert N.
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Le client n'a pas laissé de commentaire.

Jennifer L.
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Lady was nice. We were in and out quickly. No issues. Would use again in the future.

Leon B.
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Le client n'a pas laissé de commentaire.

eugene C.
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Le client n'a pas laissé de commentaire.

Rajakumar E.
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The vehicle was old. Everything else was great

Timothy S.
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Super helpful staff. Very quick check-in process.

Joseph F.
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Smooth process and experience

Stephanie E.
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Le client n'a pas laissé de commentaire.

Miriam A.
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Le client n'a pas laissé de commentaire.

steven R.
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Le client n'a pas laissé de commentaire.

Nicholas T.
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Le client n'a pas laissé de commentaire.

Treveon M.
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Le client n'a pas laissé de commentaire.

Vanessa B.
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Le client n'a pas laissé de commentaire.

Angelo D.
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Le client n'a pas laissé de commentaire.

Vincent G.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

RICK B.
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Perfect customer service

Kathryn W.
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This was a drop off, so I didn't have interaction with an employee. However, since I made the reservation via this location, we did get a call from Brandy, making sure we were able to get our rental from the Augusta location and she was very helpful with any questions I had.

Sir A.
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Pave the exit path, especially the section just before entering Hwy 21

Kebert A.
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Le client n'a pas laissé de commentaire.

Silas H.
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Was charged a $20.00 convenient fee during business hours

frank E.
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Le client n'a pas laissé de commentaire.

Nancy L.
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Customer service was quick and knowledgeable. I recommend this location.

Rodney T.
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Le client n'a pas laissé de commentaire.

Steven O.
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Le client n'a pas laissé de commentaire.

Brian K.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

Angela H.
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Samantha was very helpful and got me in and out in a flash.

Gary T.
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N/A. Just dropped off vehicle and key at this location.

MICHAEL M.
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great place // very friendly staff

Steven G.
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Uhaul changed my reservation pickup location at 1:04 AM the morning of my scheduled pickup at 8 AM. The new location was over 30 minutes from my house, which would have added 2 hours to my day. I was forced to rent a van at the original pickup which doubled my cost due to the mileage. If Uhaul senda last minute notifications there should be some waiver of the mileage fee, which is substantial!

Freddie G.
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Le client n'a pas laissé de commentaire.

Nicholas A.
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I paid for an appliance dolly and I didn't have one in the truck. Needless to say, it made the move more difficult.

STEVEN J.
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Le client n'a pas laissé de commentaire.

Mamie D.
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Le client n'a pas laissé de commentaire.

Jay B.
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Nothing

Erin G.
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truck was dirty inside with trash , inside cab smelled like a dog was in it...

Trina K.
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The Employee should have worn a mask in my opinion due to Covid 19. Overall very helpful and friendly

John B.
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Super customer service

Patricia J.
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How does $19.95 per day turn into $59.95 per day? Your truck has false advertising on the side of it and you should be sued for same!!!!! You have my debit card, not a dam thing I can do to dispute. $19.95 turned into $400.00

Goetz H.
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n/a

Kenneth M.
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Le client n'a pas laissé de commentaire.

James S.
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i did not fully understand that my auto insurance did not cover the truck and could not get it added to the lease after i left

Sawyer C.
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I was charged for 2 days because I went over 8 hours.. I was under the impression it was a rental for 24 hours. I wasn't happy with that but otherwise the service was fine.

Thomas F.
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While the truck was clean and functioned fine, it was older, with high mileage.

Charlotte K.
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The truck was dropped off outside of business hours. The process was easy.

Therman S.
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I rented for Friday and Saturday but was allowed to return Monday since they were closed Sunday

Mike B.
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Le client n'a pas laissé de commentaire.

Edward W.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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Le client n'a pas laissé de commentaire.

JAMESW S.
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U-Haul was closed when returned trailer had to unload myself

Thomas A.
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Le client n'a pas laissé de commentaire.

Agaisha G.
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This was a very unpleasant Uhaul experience for me. I have used Uhaul many times with great experiences, this was the exception. The equipment I needed to complete my move was not on the truck when I went to pick up. It threw a major wrench in my moving plans and I had to purchase the dollies from a hardware store to complete my move on time.

GEORGE S.
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Le client n'a pas laissé de commentaire.

Sandra F.
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Le client n'a pas laissé de commentaire.

Larry G.
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Le client n'a pas laissé de commentaire.

Tamara W.
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The lady called me a day after renting the truck and forcing me to return it and then charge my card $150 which I never authorized

Gene B.
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Le client n'a pas laissé de commentaire.

Clinton B.
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Location did not maintain the operating hours that were advertised - which required us to go there twice to turn the truck in.

Karen A.
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Make sure furniture pads are stowed in the back when reserved.

Thomas R.
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A very pleasant lady that I've enjoyed doing business with on more than one occasion.

MARY B.
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Can't think of a thing

Ryan L.
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Le client n'a pas laissé de commentaire.

DALE Z.
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Le client n'a pas laissé de commentaire.

Doug S.
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This location was closed

Dan F.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Le client n'a pas laissé de commentaire.

Michael C.
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Pick up and return went smooth. My First time using mobile check in. Very pleased with the transaction.

Clint E.
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Le client n'a pas laissé de commentaire.

Amin P.
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Le client n'a pas laissé de commentaire.

Bridgett H.
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I rented a U-Haul yesterday and when I got to my location to pick up my couch, the back was stuffed full of garbage and boxes! I let them know that I had to put my brand new couch on top of all of it and showed pictures. Check the back before you leave! They still charged me full price. Won't recommend or use again!

Eugene C.
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Le client n'a pas laissé de commentaire.

Hunter L.
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I was given a truck that has been damaged and partially repaired. It leaked water and damaged some of my furniture. Also, the transporter was caked in mud. Come to find out, the tires were bald in the middle and one blew out on my trip. Once in Virginia, the field managed inspected the tires and found chunks of tire missing from another tire.

Rosman S.
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Todo estaba bien solo hay que desinfectar los caminos por favor bendiciones

Brad S.
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Le client n'a pas laissé de commentaire.

Brad S.
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Na

Hani E.
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The equipment is difficult to get to, there isn't enough space to hook up properly, & the location isn't ideal. The customer service was good though but everything was difficult!

John S.
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Give me the size truck I reserved. I had a very tight space with limited access. Driving a 26' truck instead of the 20' was very difficult.

Robert H.
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Le client n'a pas laissé de commentaire.

Gennaro D.
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Great job in delivery of contract and van in a safe and sanitary environment

james K.
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Need to have someone onsite to hook up trailers. I recently had surgery and had to help the lady hook up the trailer

Nashonda B.
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Le client n'a pas laissé de commentaire.

edward B.
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Le client n'a pas laissé de commentaire.

Amanda M. | Expérience générale |
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Thank you. Prices are very fair. The owner is very kind.

mack g. | Expérience générale |
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Absolutely a great experience with this location. I utilized both the rental unit and vehicle during my time here. The manager was outstanding and assisted me promptly at all times.

KHRISTON H. | Premières impressions |
Évaluation :

good

Non reviews have been submitted for this location.

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