They gave poor instructions on where to drop the trailer and never checked it in which ultimately led to getting calls saying I never returned it two weeks after it was dropped off.RANDAL H.
Customer Reviews for State Road Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lakemoor, IL 60051
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 7h30 am à 5h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Walk through the vehicle with the renter. After I was leaving the office from getting my final cost amount, the person renting the truck I just returned didn't know how the back latch worked.Timothy C.
Nice job. Dom was a pleasure to do business withMICHAEL P.
Le client n'a pas laissé de commentaire.Thomas E.
Dollies charged for but not in truckrob F.
Nothing. This place had fantastic customer service and I would absolutely use them again.Amy N.
Very Friendly Service and Very easy in and out I highly recommend this location for anyone looking to rent Uhaul itemsDave Z.
more parking space for customers would be great.other than that no problems. personal was very helpfull.mikhail S.
Le client n'a pas laissé de commentaire.Patie L.
Speed up the rental process, time is money! Showed up to pick up the truck, took 30 minutes from the time we arrived to get the computer part of the rental finished. Then found out the truck needed some maintenance done that they hadn't even started due to what they said was miscommunication on their part. Had three of my employees that I was paying there with me. We left to start some of our work and have lunch due to not knowing how long it would take them to finish the truck. Scheduled to pick up the truck at 11:30 and finally had the truck at 2:30pm. Also the fuel level was incorrectly reported and we could not use the check in app due to the rental starting around 12 noon and we didn't have the truck until 2:30pm. We rent several times a month from Uhaul and this experience made me feel the need to purchase my own truck to avoid problems like this one.Aaron P.
Le client n'a pas laissé de commentaire.Thomas E.
Le client n'a pas laissé de commentaire.Majid D.
I had a great experience, appreciated the service.ANDREW K.
Le client n'a pas laissé de commentaire.Edward H.
Le client n'a pas laissé de commentaire.Jeffrey P.
Le client n'a pas laissé de commentaire.Elizabeth D.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Original res was for West Dundee, IL (12 miles RT from my home), notified new location was Lakemoor, IL (52 miles RT from home). 40 extra miles @ 0,99/mile. Lakemoor location was closed when I picked-up and dropped-off which I was advised and not an issue. On-line rental was good, but needed wifi in order for Uhaul to confirm my location. Needed to add location wifi via facebook, then able to complete pickup. Overall good truck and process.James M.
Le client n'a pas laissé de commentaire.Robert R.
My experience was horrendous! When I arrived at the pick up location, your systems were down, and also could not check me in to the back up system either. After having to call another location to help with finalizing my rental, and after an hour and 20 minutes waiting to finalize things, I was finally on my way. Then, I received 3 calls from your reservation staff over a 3 day period, asking if I was going to cancel the reservation as your system didn't show I had picked up the trailer. This is not the first time I've had issues with picking up equipment either. Totally disappointed and inconvenient.Patrick M.
Le client n'a pas laissé de commentaire.Douglas M.
Le client n'a pas laissé de commentaire.Igor V.
The owner was great!DEBORAH B.
Very friendly and helpful.MICHAEL U.
Le client n'a pas laissé de commentaire.brad S.
Le client n'a pas laissé de commentaire.DONNA H.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Marjorie F.
Le client n'a pas laissé de commentaire.JESUS A.
Le client n'a pas laissé de commentaire.John H.
Had some issues with my truck's electrical hookup for trailer's brake lights and turn signals. They helped me trace the issue to a fuse on my truck. It was VERY cold outside but they patiently helped determine the problem for me. ThanksScott S.
Le client n'a pas laissé de commentaire.Robert O.
Customer service was excellentDebby H.
Le client n'a pas laissé de commentaire.Glenn O.
Top notch full service auto repair and rental. They set up my Range Rover Sport for the wiring fir the brakes running lights and turn signals. These guys know their stuff. Good coffee Good conversations in the waiting area Just Great!Thomas C.
Easy to drop off and the site was accommodating.TIMOTHY F.
Awesome experienceMICHAEL P.
Fast, reliable and friendly. Very convenient.Rebeca T.
Allowing the individuals in person and over the phone to use the technology available to them to pull up a list at the ready upon request of options for places to return the truck.Casey F.
Le client n'a pas laissé de commentaire.Angela P.
Le client n'a pas laissé de commentaire.Jennifer Z.
Le client n'a pas laissé de commentaire.Mike Z.
Le client n'a pas laissé de commentaire.SLAWOMIR Z.
Dominic the owner treated me so well and was so professional! It was a great experience. I will ALWAYS go back and rent from him. Thank you very much!!! AustinAustin T.
Le client n'a pas laissé de commentaire.Timothy R.
I appreciated the ease of renting the U-Haul truck from this rental center. The U-Haul staff were very friendly, polite and efficient. It made my moving day less stressful. MERCI!SAMIA F.
Great location and Customer Service was amazingPatricia B.
No improvements necessaryWilliam P.
This location and the whole experience was excellent. Very friendly and helpful staff. The only issue I had was using the uhaul after hours online check in. It would not let me use the location feature to start the process.KAMIL C.
Le client n'a pas laissé de commentaire.Debra B.
Le client n'a pas laissé de commentaire.Guillermo M.
Owner was very pleasant. Equipment was clean and well maintained. This is the only u-haul location we will use in the future. Thank them for us again.Kevin P.
So due to detour of flooding my return late by 2 hours but during open hours same day is charged full 2 days with no warning before or as i checked it back in. Uhaul should be ashamed on a full extra day. Horrible customer service shame on this transaction and this brandJeffrey P.
They were friendly be helpful the entire time and will return for future business.Kevin B.
Le client n'a pas laissé de commentaire.Ralph P.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Zachary S.
Le client n'a pas laissé de commentaire.Katie S.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.Mathias K.
Le client n'a pas laissé de commentaire.ALEX S.
Very professional staffMike G.
Great friendly service at pick-up and everything went very well with the rental and moving. My Thanks!!!Michael S.
Le client n'a pas laissé de commentaire.Stu H.
I'm will never rent for uhaul aver again. I was sent to a location close to my home and when I got there the place closed early and i had to call the 800 number which they transfer my call multiple times and when i finally got someone that could help me they sent me some where farther and when I asked if I could drop it off back to the original location they told me I had pay extra. I told them that it wasn't my fault and the lady on the phone was not customer service oriented nor she wanted to work with me. Really bad experience, I will fe now on rent from local companies.Raudel P.
I had nothing but issues with renting from UHaul this time and the customer service reps were horrible! I called to verify that my truck would be available and was told they would not have that size truck at that location. I spent over an hour on the phone with three different people from Uhaul to get a truck and that last person a supervisor told me that yes the truck would be there. I ordered moving pads and they didn't have any to give me and told me I could drive somewhere else to get them. WTH!! Again when I called to complain they offered me a $10 VOUCHER to use next time I need a truck. Really after all this I won't be using a Uhaul service again. When I called to complain about not having furniture pads the csr stated I don't show you ordered them. I replied then how did the man at the desk know I needed them when I picked up the truck and told me he didn't have any. No one knows what they are doing!! It was a bad experience.Pamela B.
The after hours drop off online was difficult to use and frustrating. I never had to do that at other locations and I didn't like it.CORINNE P.
Everything went as planned. Thank you.Joseph L.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.James M.
Great friendly service,, clean equipment and well maintainedRodney B.
Le client n'a pas laissé de commentaire.Eduardo G.
They made the process very simple. Extremely polite staff.Mark E.
All the questions were about the location and cleanliness of the equipment. Which were great. The issue is The description of the size of the truck was definitely wrong. It ended up taking us THREE jam packed trips to move the items for a 2-3 bedroom house. Thank god we only were moving 6 min away. This allowed us to make these extra trips within the allotted time, but would have been very difficult had the circumstances been different. Also the accumulation of â€œstuffâ€ was nowhere near what the average family would have. This description should be changed or it should be mentioned that it does not include garage items. Etc. very disappointing in that sense.Amanda M.
The truck that I rented needs an alignment badly. It pulls to the right which could make it difficult for some drivers to control. Not a complaint, just a suggestion.Cary C.
Le client n'a pas laissé de commentaire.Michelle B.
Le client n'a pas laissé de commentaire.Rene S.
We reserved to pick up in our town, the reservation changed to a town abt 11 miles away- without our approval. This change, at $1,19 per mi, cost us approx $25. Additionally, the truck leaked. We had items damaged from the water. These damages have yet to be determined. The staff at both our desired location (Ivanhoe) and the location we ended up (Lakemoor) were polite and professional.Tracey S.
Great people and great service! Everything went quick and smooth!Scott L.
Le client n'a pas laissé de commentaire.Grant A.
Very friendly people and very helpfulBobbie L.
Nothing, the pickup went great. The gentleman that help was super helpful and friendly.Sean C.
Everything was perfect and professional. Second time using and will again in August. Also love that is close to home! Very friendly personnel.Rich M.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.martin V.
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.KENNETH K.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.George N.
Le client n'a pas laissé de commentaire.Emory S.
Le client n'a pas laissé de commentaire.Traci S.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Haily S.
Very friendly and helpful.Christopher B.