Évaluations des clients State Street Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de State Street Auto

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Dave S. le

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Gentleman that checked me in was very professional and courteous.

Marlin N. le

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Le client n'a pas laissé de commentaire.

Russell M. le

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The lot looks like an abandoned building. Weeds in lot. Threatening signs that if you dare to park the truck next to the building instead of the lot they will charge you $40. No signs to tell you where to drop the keys which is about 100 yards from where you are supposed to park the truck.

Jeff S. le

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Your online reservation process is by far the worst I have ever dealt with. It took well over an hour to complete the process. The first 2 times I went through it and provided all the information, it ended with the reservation could not be completed. No other information, no other communication, just stuck in a parking lot with no truck. Even during the process, I was provided an opportunity to chat with a representative and sent multiple messages that were never answered. Finally after waiting on hold for over 20 minutes, I was able to contact someone that could help me. It should not have been my responsibility to reach out to correct the problem, your staff should have been there to support and resolve the issue. Not just send a fail message on a mobile app and providing no support to resolve the issue. I will be looking elsewhere the next opportunity I have to rent a truck and will certainly share this poor customer service experience with anyone I know.

Thomas H. le

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Reserved the truck via your app/on-line service and found the app very difficult to work through in both setting up the rental and picking it up. The return was much smoother.

Erik J. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Le client n'a pas laissé de commentaire.

kevin B. le

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Quick friendly service

Ronald M. le

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I had to pick up the equipment at an alternate location. At the pick up location the person had to re-enter all of my information, which took twice as long as is should have.

julie B. le

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Le client n'a pas laissé de commentaire.

Tricia R. le

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Le client n'a pas laissé de commentaire.

Pamela P. le

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Le client n'a pas laissé de commentaire.

shierly P. le

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Gentleman that owned the shop was friendly and professional. Customer service agent who booked this for me on the phone was absolutely awesome, explained exactly what we needed to hook up trailer and lights.

Donald A. le

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Will use again for next load. Very satisfied with location and personnel.

Pete L. le

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Le client n'a pas laissé de commentaire.

Leland H. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Randy T. le

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Le client n'a pas laissé de commentaire.

frank B. le

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Le client n'a pas laissé de commentaire.

david M. le

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Great communication, friendly, and professional. Thank you

shannon S. le

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Le client n'a pas laissé de commentaire.

Diana R. le

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Le client n'a pas laissé de commentaire.

Jacob H. le

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Le client n'a pas laissé de commentaire.

JAMES B. le

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Please let me preface by stating that I have no reason to believe that State Street Auto is responsible for my problems with U-haul. State Street Auto was courteous, professional and I had no problems whatsoever with them. However, my negative experience begins with getting a quote 3-4 weeks ahead of when I would need the ONE-WAY rental. The quote was given at the Avondale location on Kedzie in Chicago. The gentleman that gave us the quote didn't encourage us to reserve the 26' truck that we needed at that time. As a matter of fact, he said that as long as we reserved at least a few days before when needed, we'd be fine. Several days later, I received an unsolicited, though appreciated, call from a lady from U-Haul who asked if we were actually going to reserve or not. She proceeded to explain to me that the 26' trucks are more difficult to come by and they "sell-out" rather quickly. She also stated that we really had nothing to lose by booking now as we would pay nothing if we cancelled before actually picking up the truck. I thanked her and asked her to reserve the truck and auto-transport trailer. For some reason, she didn't know why, she couldn't execute the reservation. She advised me to call 800-GO-UHAUL and reserve that way. No way! They're already sold out of 26' trucks!! The lady on the phone was very helpful and explained to me that the guy at Avondale should've encouraged me to reserve when we got the quote as we wouldn't pay anything if we decided to cancel. He should've known how quickly the trucks sell-out. Maybe this is worse for ONE-WAY rentals, I'm not sure. So here we are. The lady on the phone worked diligently to try to find me a truck. U-Haul's system apparently can't search more than 50 miles outside of a location, zip or address that YOU give them. I don't blame customer service but U-Haul's system should be better. She worked with me as we tried to come up with towns 50 miles or more outside of Chicago to search. We tried towns in all directions of Chicago before she finally found a truck over 60 miles from Chicago. Well at this point I don't have much of a choice. I asked her if I can at least pick up the trailer from Avondale and she said this shouldn't be a problem. She gave me some extra miles to ensure that I don't go over the allowable mileage included in my ONE-WAY reservation. I also wanted an extra day as I'd now have to pick the truck up a day earlier than needed. She advised me that I can request that a day or two before the actual pickup. Now, over the next 2-3 weeks, I checked more than a few times to see if a 26' truck became available closer to our move location. No avail. Fast forward to a day or two before the reservation. U-Haul calls to confirm and I ask them check once again for a closer pickup. Nope. She gives me the extra day that I now needed to pick up the truck. I re-confirm that I can pick up the trailer from the Avondale location in Chicago. Nope! They don'

bret S. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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Le client n'a pas laissé de commentaire.

robert M. le

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Number online is not a working number. Not open on weekends. Would not recommend. Extremely dissatisfied with my overall moving experience. Most likely never use uhual again

Paula C. le

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Excellent Customer Service.